• Hubzu

Hubzu

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Overview

Hubzu has a rating of 2.5 stars from 318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hubzu most frequently mention real estate, earnest money, and credit card problems. Hubzu ranks 81st among Real Estate sites.

  • Service
    27
  • Value
    22
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
16
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How would you rate Hubzu?
Top Positive Review

“Great site for discounted properties.”

Ben E.
10/7/23

If you have the money and a modicum of intelligence it can be a godsend for savvy real estate investors. I bought a great fixer-upper that I'm thrilled with. It was a little scary the first time. I'm still using Hubzu looking for my next property. Pay attention, ask questions and read the contacts! Get an agent or attorney if you don't understand!

Top Critical Review

“Fraudulence”

Diego P.
6/28/19

Behind there is a broker that sells out of the MLS. I made my offer, the time of the auction ended. The system said: "congratulations! You are the winner" and two minutes after the system accept another offer $ 500 more higher. The web portal has its own offer to raise the price automatically In customer service they never answered my complaint.

Reviews (318)

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Reviews that mention popular keywords

customer service (58) earnest money (13)
Thumbnail of user alia280
Texas
2 reviews
1 helpful vote
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October 23rd, 2018

Easy bidding and good inventory with responsive and professional staff. The site was recommended to me by a good friend of mine who had purchased property from the site and was very satisfied.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Ali,

We appreciate you sharing your positive experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user gregoryb139
New Jersey
1 review
0 helpful votes
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July 2nd, 2018

Up to this point customer service has been very good. Correspondence has been great, professional and courteous. Looking forward to working toward closing this file. Thanks for for interest.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Gregory!

Thank you for your feedback. We are happy to know that you were satisfied with the service that you received. You may reach out to us at customeradvocacyteam@altisource.com if you have any other concerns or questions.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user waynes734
Michigan
2 reviews
5 helpful votes
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March 31st, 2022

After I had submitted and won the highest bidder on a home, mysteriously a higher bid came in the got the property. It's a hidden auction with hidden buyers!

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Wayne, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the seller has full discretion on whether to accept any bid or offer, including the Highest bid.

If the seller decides to remarket the property in another auction, we encourage you to bid again regardless of the amount. You may be able to negotiate with the seller after the auction marketing cycle ends. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Thumbnail of user marcellov
Florida
1 review
11 helpful votes
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February 28th, 2017

I won many times and i did not get any of the properties, total Joke site.
I suggest to stay away not worth the effort.
Not serious, very unprofessional and misleading.

Thumbnail of user kennethl56
Texas
1 review
0 helpful votes
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April 12th, 2018

The Rep was very courteous and got me the needed information I needed to place a Hubzu Bid. I was so happy he could explain how to bid and answered all my questions.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Kenneth!

Your feedback is important to us. Thank you for sharing your experience with us. This will drive us to enhance the customer service that we provide. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user erickm54
California
1 review
0 helpful votes
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November 30th, 2018

Representative that guided me through the website was very helpful and informative as the representative that followed up with me today.
I'll be using the website to drive my business.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Erick,

We appreciate you sharing your positive experience with us. Any feedback coming from customers like you, drives us to provide the best customer service and to enhance our customer's experiences. You may reach us at customeradvocacyteam@altisource.com for any questions or feedback.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user ilaf
Florida
1 review
1 helpful vote
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March 19th, 2018

They are very nice and help so much because I did have experience and she helped me with computer and she took her time with me thank much for helping me

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi IIa,

Thank you for your feedback! We appreciate that you shared your positive experience with us so that we can continue to enhance all of our customers experiences. Feel free to contact us at customeradvocacyteam@altisource.com if you have other concerns or inquiries.

Thanks
Customer Advocacy Team

Thumbnail of user cathyc92
Florida
1 review
15 helpful votes
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August 31st, 2017

As a Active Licensed Realtor, I won a bid on a property, acting as the buyer and principle, requesting a referral/commission, which they agreed to pay. However, the problem came when they wanted me to buy a property without obtaining a PA, county required Certificate of Occupancy Certificate prior to closing, due to uncooperative owner occupants. However a "no inspection contingency", with a "do disturb the occupants" but the county says that the Certificate of Occupancy Certificates will be obtained prior to closing. When I could not get the occupants to cooperate with the occupancy inspections, they wanted me to close without the inspections. When I said no, I will not do that, they became upset and threatened to keep my earnest money deposit, however, due to me know how to articulate the fact of the occupancy certificate and inspection, they decided to suspend my account for three (3) months because I refused to close without obtaining the certificate occupancy inspection. Once I provided supported documentation and justification for not closing on the property, they sent my earnest money back, however, they did suspend my account. I think they need to remove all of the occupants prior to placing the properties on the market and not expect buyers to assume the responsibility of evictions and/or occupancy inspections.

Thumbnail of user ginao7
California
1 review
0 helpful votes
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April 23rd, 2018

This is the place for all property deal searches. See it for yourself! I have been doing business with Hubzu for many years and all business is good with Hubzu.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Gina!

We appreciate your feedback. We are glad to know that we have met your expectations. You may contact us at customeradvocacyteam@altisource.com for any other concerns. We look forward to working with you again in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user gwene13
Louisiana
1 review
0 helpful votes
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August 8th, 2018

Called to question the process of submitting an offer for a client. The rep was very good and helpful and confirmed my understanding of the process. Very helpful, clear and concise answers!

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Gwen,

We appreciate you sharing your positive experience with us. We are glad to know that we have met your expectations in providing you a clear understanding of the process. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user rayb484
New York
1 review
2 helpful votes
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November 18th, 2021

You can win a auction but then if they don't like the price auction for then they will just put it back up for auction again so even if you win you really don't win

Service
Value
Quality
Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hello Ray B, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that the seller has full discretion on whether to accept any bid or offer. Sellers have the legal right to approve or reject bids, including the highest bid based on all components such as financing type and requested closing date.

If the seller decides to remarket the property in another auction, we encourage you to bid again regardless of the amount. You may be able to negotiate with the seller after the auction marketing cycle ends. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Thumbnail of user stevew236
New York
1 review
16 helpful votes
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June 29th, 2017

The house bidders are fake, until a real fool gets the highest bid. When no fool appears, of course the fake'bidding war' will restart on the same property. That's how it works on hubzhu.

Thumbnail of user johnw3313
New Mexico
1 review
1 helpful vote
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October 27th, 2020

People from Hudzu bid against you if sell price is not where they want the house to go at. They try to hide major problems with the house. I have seen this in person. I was bidding on a house. On one visit I looked into the well head. You could see the pump the pressure tank. Looking closer you could see the pipes were split from being frozen. After a bidding war with Hudzu workers the house was under contract ( as they say but not really) this has happened 3 times and it goes back on auction. I went back to look at the house. Looked into the well head. They filled in well head with sand right over pump and the cracked pipes. The pump can not run with sand over it. So beware of this company!

They are forcing the price to sell at $300,000 instead of $195,000. If you look at the numbers they can afford to pay the taxes on the house for a year or 2 at less than $4000 a year. At a higher sell price they make up taxes.

Since they have control of the bidding if they don't like the sell price Hudzu will bid against you to push the price up. They will win the bidding. Say the house is under contract and the next month it will go back on the market.

The house I was bidding on this has happened 3 times with them trying to hide the frozen pipes the last go around.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hello John, We take our customer service very seriously and Hubzu is committed to providing you a fair and transparent experience. While searching for properties or bidding on our platform, you may see a property placed for auction multiple times on Hubzu. This is due to the seller's right to accept a bid or re-auction the property. Since Hubzu is a marketing platform that assists mortgage servicers, financial institutions and other sellers in liquidating their properties; seller’s market their own properties with the help of a licensed listing agent, for sale or auction on our platform.
Each property has an MLS backed listing and can be found on other MLS listing sites such as Zillow. Being a seller on Hubzu is a fee-free experience and sellers have complete control whether to accept, reject, or relist their property. Hubzu is at no time involved in the bidding process unless contacted by a bidder through customer service.
Property preservation is done by third party vendors through our field services office. If you have any concerns regarding a property you are looking to bid on you may contact field services directly at 866-952-6514; Option 0; option 1; option 3, so they may assist you and send someone to address the property concern.
We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Thumbnail of user jsolans1969re
Pennsylvania
1 review
4 helpful votes
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May 18th, 2023

Attempted to buy three different properties separately to see if first experience was in fact common practice. It was. The a scam is the auction which attracts buyers in hope of getting a deal when in fact the auction simply LURES buyers whom already have a vested interest in way of a deposit (needed to bid). Each time I had the highest bid and won the auction and each time I was told the bank refused the deal and was told I had to pay between 80-120k more for each property. Then they try and force you to sign a purchase agreement that's completely one sided and makes it nearly impossible for you to close. For instance; if your new offer for new, higher amount state a time frame to close the clock starts the day you make the offer...not the day it is agreed upon by all parties (the date the purchase agreement is signed by all parties). Hubzu is simply designed to trap the rookie real estate buyer in a situation where they either lose their deposit which you never get back. Also, you can never reach anyone from Hubzu of the realtor. And you may note the same realtor supplies all the property. This is not an auction site...its a bate and switch. We are referring site to the Massachusetts Attorney General.

Tip for consumers:
Site should be shut down

Products used:
None

Service
Value
Quality
Thumbnail of user elizabethe483
Colorado
1 review
7 helpful votes
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June 24th, 2020

I am not an investor, I'm a single Mother. I was looking for a house for me & my kids. Wasting $$ on rent.
A forever Home.
Hoping to get a good deal.
BOY I WAS WRONG
I was watching this house for 6months since it went to foreclosure.
I bid on a house, I was the highest bidder & won the bid but, they NEVER sent anything to the sellers/bank.
I contacted the seller/Bank and they NEVER received a contract nor anything on that property.
We got an email stating we won, and then another saying we are not the highest bidder and they sent us something that was not my bid amount.
Try get someone on the phone NOPE...
After My kids & I was so excited waiting to do the closing this is what I get.
Property came back up on a new 6 day auction. They said they think they can get more $$ and for me try bidding again.
Don't waste your time. It doesn't matter if u win or not. Even if a reserve was met. I even offered more money for the property. BUT, THEY NEVER SUBMITTED MY OFFER TO U.S. BANK. I'm not an attorney but isn't that illegal?

I have noticed later on that the fake bidders are always the same Name initials, fake bidders on all properties on site as the starting bidders P... P..., J... C... and G... F... they have faulty bidders to push the price up.
So basically good luck buying or getting a good deal on Hubzu.
I learned the hard way about Hubzu. Don't trust this website
How do I tell a 8 and 11 year old we didn't get the house

Tip for consumers:
Don't trust this company,
The WORST auction company ever

Products used:
I am filing a complaint with Georgia Attorney Generals office.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Elizabeth, we’re sorry your experience with Hubzu hasn’t been satisfactory. Let’s connect so we can discuss your concerns. Please send us an email at customercare@hubzu.com.

Thumbnail of user davidn189
Texas
1 review
0 helpful votes
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February 21st, 2018

THE MOST DIFFICULOT CUSTOMER SERVICE IS GIVEN WHEN SOMETHING OIUT OF THE ORDINARY OCCURS.
I HAD A PROBLEM CONNECTING AS THE LISTING AGENT FAILED TO SUBMIT DATA IN NORMAL TIME FROM.

ERICSON MIGA SIMPLY ROSE BTO THE OCCASION WITHOUT PROMPTING AS ONLY SINCERE AND GENUINE PEOPLE BEHAVE WHEN IT GETS "TOUGH"... I AM PROFOUNDLY GRATEFUL.

Service
Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi David,

Your feedback is much appreciated. We love hearing how our service exceeded your expectations so that we can continue to enhance all of our customers experiences. Feel free to contact us at customeradvocacyteam@altisource.com if you have other concerns or inquiries.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user peters715
Connecticut
1 review
5 helpful votes
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March 7th, 2019

Don't trust this altasorse Hubzu action side it is a big scam
Don't trust there information about the property
That don't disclose actual property conditions
If you have any problem with them sue them as I'm doing
You can replay to my review and I can give you the attorney information that is handling my case

To bad I cannot give-5 starts if I can I will don just that

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Peter,

We are sorry to read that you have an issue with Hubzu. Unfortunately, we cannot work to resolve your issue as your review does not address any specific property. In regards to the property information provided on the website, they are for reference only and are not guaranteed to be accurate as indicated in the “Disclaimer Section.” It is also important to note that part of the disclaimer states that “It is the buyer’s responsibility to independently verify all information and inspect the property” and that “properties are sold in “as is” condition without warranties.”

We take our customer care very seriously and it is our goal to not only meet customer expectations but to exceed them. If we can provide further assistance at this point, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user dt121
Georgia
1 review
6 helpful votes
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December 14th, 2018

I was informed on Tuesday evening that my client was awarded contract via back-up offer. As requested by Hubzu, I entered the contact information yesterday around 4:15. As I started entering the information, an Hubzu agent whom I had spoken with earlier as well, called and asked if I needed an extension. I told her that I was presently entering the information but sure give us the extension just in case. Then she told me to stop entering because the link I was using is no longer going to be valid. I explained that I had entered through the Website, not the link and she said in that case, I should be OK to continue entering the requested information. And can even recall that the last screen before clicking the submit button said to make sure all the information is correct because I will not be able to change it later. All was good and I submitted it and got confirmation on the screen that it had been submitted.

So then I wake up the next morning to an email stating that we were no longer eligible for the property. And not only that, I was not even able to locate the property on the Hubzu site. (Huuuum?) So this matches a lot of the complaints that I've read about Hubzu and am very disappointed. Seems that someone else might have presented a higher back-up offer and instead of honoring what was communicated to us, you went with another offer.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi,

We are sorry your experience after the auction did not meet your expectations. For us to better assist you, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user dawns277
Colorado
1 review
19 helpful votes
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January 15th, 2019

We won our bid on Hubzu after they put a $1000 hold on our credit card. Their contract says when you pay your earnest money your hold will be taken off. They never switched contract dates as we asked. We needed a code to go see the property, this had to be sent to our Realtor. So after weeks of asking for it, we never got it. The contract dates were never changed. We didn't sign the contract because they couldn't seem to do anything on their side of the contract. They just kept sending us the same contract that they never changed, 3 times a day and never gave the Realtor any code so we would see the property.

A month later and they didn't return our money to our card. They took off the hold and actually charged us for their inept, stupid process. I have filed a complaint with them, and disputed the credit card charge. I will be going to the BBB and attorney general next.

They will respond with the same copy and paste message that they have for everyone else. I will keep reporting and leaving bad reviews until they put my money back

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Dawn,

We are sorry your experience during the auction did not meet your expectations. For us to better assist you and investigate the matter, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user johannam16
New Jersey
1 review
13 helpful votes
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July 9th, 2017

Hubzu is horrible! They are very unprofessional. I placed a bid on a condo and everything was going smooth. UNTIL, we had to give my lender the HOA name. They had no idea who was the HOA. Also, the listing for the property was completely wrong. The listing was misleading stating that it came with a garage and it was two bedrooms. Thanks to my realtor that did their job! He found the name of the HOA and also found out that it was an illegal two bedroom apartment. We were expecting a lower price for the condo since it had so many errors in the listing. They had me waiting and waiting. The listing agent Maria M. Did not do her job and they said they contacted the HOA. I called the HOA and they never called to figure out the details of the property. In the end they canceled the whole deal. This was the worst experience ever! Please do not work with this fraud of a company. Thankfully I received my earnest money deposit and it was because I stalked them everyday demanding it. DO NOT DO IT! If I can give no stars I would!

Thumbnail of user richardm2063
Michigan
1 review
4 helpful votes
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November 15th, 2020

I went against better judgement and tried to buy a property on hubzu. I was the winning bidder. Tiume to celebrate right? Not so fast. I received an email about every other hour asking me for my deposit. I didnt even have the docs yet. I received docs and signed them and i get 3 emails a day asking for the deposit. I call back and ask them to please answer my questions and let me review the clear title work. They do not answer any questions, tell me they do not have title work and once I give them more cash, they will run a title check. I asked them to show me in writing that if there are title issues, my emd would be returned. They demanded my EMD another 7-10 times via email and never supplied me with what i asked for. I send them a nice email saying I am uncomfortable proceeding to do business with them since they could not answer a question nor supply me with title work for review. They send me a nasty email saying they will charge my credit card for the buyers premium because i didnt close. LOL. Who in their right mind would close on a house with this company? They would not even provide a clear title when asked on a number of occasions.

Thumbnail of user rizwanh2
Canada
1 review
1 helpful vote
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August 29th, 2018

The Company representative was very helpful. Very professional. Good experience We are hoping to buy more house this time.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Rizwan,

We appreciate you sharing your positive experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user vicenteh8
California
1 review
0 helpful votes
  • Send Message
June 15th, 2018

Vest costomer service I have evere experienced, they have very professional people who knows how to answer all my questions, they really know how to do business.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Vicente,

We appreciate you sharing your positive feedback. We are happy to know that we were of assistance to you. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user tomd379
Texas
1 review
8 helpful votes
  • Send Message
June 25th, 2019

Long story short... They are dishonest, and I won't do business with them again, regardless on how the deal goes from this moment on.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Tom,

We are sorry to read that you have an issue with Hubzu. Unfortunately, we cannot work to resolve your issue as your review does not address any specific incident or concern.

We take our customer care very seriously and it is our goal to not only meet customer expectations but to exceed them. Please contact us directly at customeradvocacyteam@altisource.com so that we may address your concern in a more private and personal manner.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user loua119
Massachusetts
1 review
7 helpful votes
  • Send Message
March 24th, 2021

Avoid using this product at all costs! Read every single bit of fine print. They will break State Law and keep your deposit. Avoid!

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hello Lou,

We understand your concern, and apologize for any inconvenience this may have caused you.
The bid deposit is a hold placed on your credit and not an actual charge. If you are not the selected bidder or your bid is not "under review", the hold will be removed within 4-7 business days after the auction cycle has ended. If you are the selected bidder, the bid deposit will be released once we receive your signed purchase and sale agreement (or PSA) and we receive confirmation from the third-party escrow agent that your earnest money deposit (or EMD) was received within the required time frame. Please allow 4-7 business days for the hold to be removed after both the PSA and EMD are received.
The bid deposit hold can become a charge on your credit card if you are the selected bidder and fail to fulfill certain obligations. If you are the selected bidder and you fail to deliver the purchase and sale agreement and the earnest money deposit within the required time frame, the hold will be converted into an actual charge on your credit card in the amount of the bid deposit hold.
This information and more can be found on Hubzu.com/support in the FAQ's: https://www.hubzu.com/portal/support#quesSubGroup1aboutHubzu
Terms & Conditions: https://www.hubzu.com/about/terms

If you need further assistance in this matter, please contact us at customercare@hubzu.com or call us directly at (855) 882-1314. We are happy to assist you.

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Thumbnail of user altisourceo
Hubzu C.

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