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Hubzu has a rating of 2.5 stars from 318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hubzu most frequently mention real estate, earnest money, and credit card problems. Hubzu ranks 77th among Real Estate sites.
If you have the money and a modicum of intelligence it can be a godsend for savvy real estate investors. I bought a great fixer-upper that I'm thrilled with. It was a little scary the first time. I'm still using Hubzu looking for my next property. Pay attention, ask questions and read the contacts! Get an agent or attorney if you don't understand!
Behind there is a broker that sells out of the MLS. I made my offer, the time of the auction ended. The system said: "congratulations! You are the winner" and two minutes after the system accept another offer $ 500 more higher. The web portal has its own offer to raise the price automatically In customer service they never answered my complaint.
So I dont get it, as I read these other reviews alot of people are unhappy with Hubzu, saying that auctions are rigged or false claims to the condition of the house or square footage or unable to speak with anyone or that they have thick accents and are very difficult to understand, well I want to say I had a great experience buying a house thru Hubzu. Here are some points to take in consideration, first you are bidding on a house that has been foreclosed on so chances are the house probably is not in the best of conditions but more importantly Hubzu is very clear in every single document they say that they do not own the property nor do they make any claim as to the condition of the house, so my advise is go take a look for yourself, if you dont then dont write blame about Hubzu. I won the auction on Jan. 31 2017, closed the deal on Feb. 24, received the deed on March 7, thats 35 days to buy a house folks, lets see you do that as quick going thru a local agent, and guess what else, I never once spoke to a single person, they were all very prompt communicating via e-mail, practically everyday til closing day. So if they all have this think accents then so be it they all typed in english very well. I also used Premium Title Service that they suggested snd at their cost, and again had no. Problem with the transaction or communication with them either, Furthermore I had a cash deal so maybe that sped up the process Im sure, but I want to say in this review that this deal in no way is a scam, and a i will gladly purchase a house thru Hubzu again. One last thing I want to. Mention, Hubzu is a member with the Better Business Bureau and has a 3.8 of 5 rating which is respectable.
She explained the process well and was very helpful. They were very professional and asked questions to help me along.
Hi Ryan,
Thank you for your feedback. We appreciate you sharing your positive experience with us. This will drive us to enhance the customer service that we provide. Don't hesitate to contact us customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I had prob lems that were resolved to my satisfaction by a very nice customer service rep. That was both knowledgable and very pleasant thank you.
Hi Martin,
Thank you for your feedback. We appreciate you sharing your positive experience with us. This motivates us to enhance our customers' experiences. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
I do have the great experience on this website. I am so happy to be able to participating on it and get some properties
Hi Susan!
Thank you for your feedback. We appreciate you sharing your positive experience with us. This will motivate us to enhance our website even more. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
If you think you are getting a good deal be very careful, this is a regulated site and there are many games they play.
Hi,
We are sorry to read that you have an issue with Hubzu. Unfortunately, we cannot work to resolve your issue as your review does not address any specific incident or concern.
Could you please provide us the complete details of your issue and your contact details and send it to customeradvocacyteam@altisource.com so that we address your concern.
Thanks,
Altisource Customer Advocacy Team
Easy to use very helpful with getting code and also give phone number to contact and 24/7 service good
Hi Crystal,
We appreciate your feedback. Thank you for sharing your positive experience with us. This will drive us to improve our website even more to satisfy customers like you. Don't hesitate to contact us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
There is no comparison; I really believe that you are the best worker ever; I am an Ordained Bishop and I must tell you the truth; Congratulation; I am very very happy In Jesus name
Hi Isaac,
Thank you for sharing your positive experience with us. This will drive us to enhance the customer service that we provide. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
The PSA is not available for review before bidding and committing a $2,500 deposit, yet if I win the bid and do not sign a contract (PSA), which I don't know what it says up front, I lose the $2,500.
And if I lose, you keep the deposit for an extended period, per the other reviews.
It's just a poorly executed model that is all in the seller's favor.
The highest bid doesn't necessarily win, the seller can pick a lower bid. You can be the only bidder and still not win. And you hold a $2,500 deposit on terms that are not known. Yikes.
No wonder there are so many bad reviews.
"This is a one time Bid Deposit ("hold") of $2,500 to be placed on your credit card. For more information, please see our FAQ's Total Hold $2,500
I understand that if I am the selected bidder and I authorized the initial hold with my credit card, Hubzu has the right to charge my credit card if I fail to return a signed Purchase and Sale Agreement (PSA) or send the required earnest money deposit within the applicable time frames set forth in the PSA."
PLEASE NOTE: If you are the selected bidder and you fail to perform as described, then your card will be charged. ALL SUCH CHARGES ARE NON-REFUNDABLE."
Hi David,
We are sorry to read that you have an issue with Hubzu. Unfortunately, we cannot work to resolve your issue as your review does not address any specific incident or concern. In regards to bid deposit, it has been implemented to uphold the integrity of the auction marketing platform and to make the experience better for all Hubzu users - sellers, bidders and buyers alike. This is one of the steps we take to help ensure that the bidding pool is comprised of serious bidders.
If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at customeradvocacyteam@altisource.com with your contact information and specific property details or Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
Bidding on this site is easy. The customer service is excellent. The sale process is fast and easy from beginning to end. I recommend hubzu 100%
Hi Carmen!
We appreciate you sharing your positive experience with us. Any feedback coming from customers like you motivates us to improve our website. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com if you have other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
User friendly and very Easy to use and everything is live. Great deals. Highly recommended website and auction.
Hi Fayiz!
Thank you for your feedback. We appreciate you sharing your positive experience with us. This will motivate us to improve our website even more to satisfy customers like you. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
They give a deadlines than extend it several times, you don't know if you are actually bidding against someone or if they are cheating.
Hi,
We appreciate you sharing your feedback with us. Rest assured we work very hard to ensure only legitimate and serious buyers are bidding in Hubzu auctions. Our Buyer Verification Program as well as our Bid Deposit Program were designed to address these concerns and protect all parties involved. In addition, we absolutely never place bids corporately or on behalf of the seller. To learn more about these protective programs, please visit our FAQ page https://www.hubzu.com/about/faq on Hubzu.com or feel free to contact Hubzu directly via phone at 855-882-1314. You may also reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks
Altisource Customer Advocacy Team
I was pleased with the process, the support and the home purchase I made and think this is a great way to acquire a GOOD deal if you're looking to buy a home!
Hi Laura,
We appreciate you sharing your positive experience with us. We are happy to know that you were pleased with the process. Feel free to reach out to us at customeradvocacyteam@altisource.com for any additional feedback or questions.
Thanks,
Altisource Customer Advocacy Team
I bid on same house 3 times and win and they keep bidding the same house out and no communication with Hubzu!
Hi Ben,
Thank you for sharing your feedback with us. Could you please provide us your details so that we can speak with you regarding your experience? Please include the address of the property that you bid on. You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
Hubzu is a great way to buy a home! The website is easy to use and the customer service representatives are knowledgeable and helpful.
Hi Cindy,
Thank you for sharing your positive experience with us. We are glad to know that the website was to your liking. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Helpful employees to get you thru the setup process & be ready to use the site. Hope to use frequently.
Hi Patti!
Your feedback is important to us. Thank you for sharing your positive experience with us. This will drive us to enhance the customer service that we provide. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
The online business is the best place to do business, and its easy to find property. Hubzu is the one stop shop for property.
Hi Sunkarie,
We appreciate you sharing your positive experience with us. We are glad to know that we have met your expectations with our website. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
We have called, texted, emailed for 2 days, no response. One of the worst companies I've ever dealt with in this business.
I have huge appreciation for Eric who was able to quickly and confidently get my issue fixed. Thank you!
Hi Kimberly!
Thank you for sharing your experience with us. We are glad to know that your issue was fixed. Please do reach out to us customeradvocacyteam@altisource.com if you have any additional feedback or questions.
Thanks,
Altisource Customer Advocacy Team
Good system to bid online. Employees are friendly, cheerful, helpful when I need assistance over phone conversation.
Hi Ming-Lea,
We appreciate you sharing your experience with us. We are glad to know that you were satisfied with how our website works. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for additional feedback or questions.
Thanks,
Altisource Customer Advocacy Team
Nice customer service! Didn't end up buying anything, but they were always reachable. -------------------------------------
Hi Alex!
We appreciate your feedback. Thank you for sharing your positive experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
They have great service, are quick and efficient. I would definitely recommend them to family or friends
Hi Venite,
Your feedback is important to us. Thank you for sharing your positive experience with us. You may reach us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
They will run some auction literally 50 times trying to get over retail value for occupied? Most of these homes have gutted interiors, so bid wisely!
Tip for consumers:
Don't waste your time, but if you do bid, bid as if the property on the interior is gutted to be safe
Recently won the bid on a property. Had a title search done out of my own pocket because hubzu/altisource/premium title/OCWEN are all affiliates of one another. SHADY!
Made MULTIPLE attempts to contact hubzu's listing broker (unsuccessful), made multiple attempts to contact hubzu's document processor (unsuccessful). Hubzu electronically emailed the Purchase Sale Agreement with the WRONG owner listed as the "seller" of the property. RED FLAGS!
So I questioned the name being given versus the actual deeded owner, got no response. Sent them proof that there was an outstanding lien for $21K, finally someone emailed me back, they stated "seller will pay", then they followed up with another email several days later saying "seller will not pay".
BIDDERS BEWARE - there are disclosures in the PSA stating that hubzu has the right to KEEP your escrow $ even if THEY cancel the sale.
THIS ENTIRE COMPANY IS A SCAM! Do your homework and read reviews prior to bidding - they're accurate (wish I had done this prior to bidding). :(
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Hi William!
Thank you for your words of encouragement. This will drive us to improve the customer service that we provide. You may contact us at customeradvocacyteam@altisource.com for any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team