• Hubzu

Hubzu

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Overview

Hubzu has a rating of 2.5 stars from 318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hubzu most frequently mention real estate, earnest money, and credit card problems. Hubzu ranks 177th among Real Estate sites.

  • Service
    27
  • Value
    22
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
16
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How would you rate Hubzu?
Top Positive Review

“Great site for discounted properties.”

Ben E.
10/7/23

If you have the money and a modicum of intelligence it can be a godsend for savvy real estate investors. I bought a great fixer-upper that I'm thrilled with. It was a little scary the first time. I'm still using Hubzu looking for my next property. Pay attention, ask questions and read the contacts! Get an agent or attorney if you don't understand!

Top Critical Review

“Fraudulence”

Diego P.
6/28/19

Behind there is a broker that sells out of the MLS. I made my offer, the time of the auction ended. The system said: "congratulations! You are the winner" and two minutes after the system accept another offer $ 500 more higher. The web portal has its own offer to raise the price automatically In customer service they never answered my complaint.

Reviews (318)

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Reviews that mention popular keywords

customer service (58) earnest money (13)
Thumbnail of user jerryk99
Arizona
1 review
0 helpful votes
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May 26th, 2018

I recently had two conversations with Hubzu support personnel. Each representstive was very professional and eager to assist me with my questions and concerns. All of my questions and concerns were addressed to my satisfaction. I am very pleased with the support provided.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Jerry,

Thank you for your feedback. We appreciate you sharing your positive experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user jackf70
Illinois
1 review
14 helpful votes
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February 24th, 2017

Same house 3 auctions. 1st auction my client was the high bidder with 5 people bidding and price value topping out, 2nd auction started $1000. 00 less than topped out price in auction #1. Not one person bid. 3rd auction went back to starting bid way below value. 5 bidders went back to $2000. 00 below highest bid on 1st auction. Site said researve not met again so unsuccessful. Now starting auction #4 (4th week) back at $1000 less than highest bid. We think that hubzu site see's the auto bid limit, bids it up, because we have been successful on auction 1 and 3 within $2,000 of our auto bid but have not met the researve. This is a scam! So many red flag's.

Thumbnail of user luiza27
Illinois
1 review
15 helpful votes
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May 10th, 2017

In Huzbu, you can see the same "bidder" bidding against himself/herself and some times increasing significantly the offer. Don't waste your time. They propably are trying only to increase the offer and to receive the 4.5% with some "suspect bidder" supporting to reach the desired price.

Thumbnail of user evensp
Florida
1 review
0 helpful votes
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April 27th, 2018

Overhaul. Everyone I spoke, tell me what to do to get what I am looking for. Like I said before before I lived in this for over 10 years, I am looking for options to keep it, I belong here. I also deserve to an options from altisource and ocwen to keep this property, everyone agree and ready to help if they can.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Evens,

We appreciate your feedback. We are glad to know that we have met your expectations. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have any other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user jevettas
Florida
1 review
7 helpful votes
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June 12th, 2018

Site will not allow you to decrease offers and you run the risk at getting locked in at a price that you maybe didnt want to pay. Not to mention the ridiculous service charge (which ceases to make this format for the transaction not cost effective). At the end of the day, I paid $30k too much on top of a $13k service. Hubzu really stuck it too me. So disappointed.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Jevetta,

Your feedback is important to us. Rest assured that we have forwarded your concern to the appropriate department. You may contact us at customeradvocacyteam@altisource.com for any other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user blayner3
Texas
1 review
10 helpful votes
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March 30th, 2022

I am a broker and HUBZU charges a bid fee in order to bid but they do not tell you is that they will not negotiate the contract and there are no changes to the contract allowed and the contract is very one sided to the seller. They will not prorate what is typically done, they will not pay anything towards closing and they disclaim a lot. They only state they will issue a deed but do not state a warranty deed. This list just goes on and on and on. This is as bad as I have EVER seen and I have been at this for over 20 years. This is a very deceptive process at best.

Thumbnail of user donalw
Pennsylvania
1 review
5 helpful votes
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May 9th, 2018

The agent I just worked with was great. Hubzu program is poor. The site is poor, very little description and no info on insepctions or coop with broker.
I apparantly won the bid but was not advised for 3 days.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Donal,

Thank you again for taking time to provide us with feedback about your experience. As mentioned in our previous response, we’d like the opportunity to review your concern and provide you with a suitable resolution. Please send your contact information, and any additional details, to our Customer Advocacy Team at customeradvocacyteam@altisource.com. We look forward to speaking with you soon.

Thanks,
Altisource Customer Advocacy Team

Hi Donal,

Your feedback is important to us. Rest assured that we will look into this. Could you please provide us with additional information such as your full name, email, address of the property, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to customeradvocacyteam@altisource.com

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user stephens390
Ohio
1 review
1 helpful vote
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June 15th, 2018

Great Site, Easy to Navigate, and Find the Properties A First Time User would not be Confused. I am a Real Estate Agent Have assisted my clients in making offers. No problems. As long as you understand what they are selling Especially distressed properties And fully understand what the city or County the property is located in requires

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Stephen!

Thank you for your words of encouragement. Feedback such as these drives us to improve our website even more. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user surajd
New Jersey
1 review
14 helpful votes
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November 26th, 2017

Stay away dont waste your time. This company is fraudulent they have their own people bid on homes so you can beat the price. I won on a home 10 Honnis place, newark nj. The amount of 149k was met, and I won at 189k. I wasted my time to place bids. At the end they never conatcted me I had to contact them and at that point they said they dont know why but the seller rejected it ( no answers at all). This was 3 months ago the property is still up for sale at this point. At 149K these people are stupid. Do not get fooled by these people.

Thumbnail of user armandas2
Illinois
1 review
7 helpful votes
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June 6th, 2020

They recieved my earnest deposit and all paper work emailed to them before my closing date and a agent santarsha Smith kept saying she didn't get the emails but they said they went through on my end. I called several agent and they wouldn't return my call but I finally recieved a email stating something they already told me which was they didn't get my paper work in time. They also sent me a affidavit of understanding that said due to the coronavirus outbreak government offices were closed so there access was limited. That's a issue for them and I just want my money back.

Thumbnail of user samj177
Texas
1 review
10 helpful votes
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September 11th, 2018

Do not bid or get into this illegal business practice. They will tell you thatvyou won the bid and demand you for money in less then 24 hours. In the mean time if you try to call the customer service people they will avt dumb and just demand you to pay first and updaye status. After you pay them. They will send you an illegal contract to sign. And demand for more money. Be advised thia is a scam dont fall for it. Its site jabber responsibility to check the authenticity of 5 star reviews. They are all fake.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Sam,

Your feedback is important to us. Could you please provide us your details so that we can speak with you regarding your experience? You may forward your information to customeradvocacyteam@altisource.com.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user jank104
New Hampshire
2 reviews
7 helpful votes
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February 5th, 2018

I made the bet on the house and I was the highest bidder someone was able to get the house not being part of the auction. I was addressing the issue so many times calling but they were not taking that seriously. I wrote some review for one person before and made it look good but that was only for that person. But I don't have anything good to say about hubzu and people working for hubzu, they didn't want to listen to my complaints and didn't do nothing about my complaints. Please look at my videos on YouTube '' genius dog poocho'' producer Jan Konopka

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Jan,

Thank you for your feedback. Rest assured that we will look into this. We will aim to contact you within 2 business days with an update. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user georget220
Indiana
1 review
11 helpful votes
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August 20th, 2018

This is the same company as Alti-source, They sell houses and can not even clear the title, Yet want the buyer to go thru hoops. 2 months later they where still trying to get a clear title, What a joke of a company and I would recommend getting title insurance from the junk houses that have been fore-closured on and they still want top dollar, and they contractors are not licensed and they do not pull any permits, Just Craig's list handyman painting over mold and everything else, buyer beware

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi George,

Congratulations on your winning bid. We are sorry that your experience after the win did not meet your expectations. Based on what you’ve written, it appears your winning property may have required additional steps in order to obtain a clear title. Sometimes this takes longer than we would like. We understand that waiting for a clear title can be frustrating, so we address this specific topic on our FAQ page: https://www.hubzu.com/about/faq#closing. We would also like to reassure you that our contractors go through an approval process and are licensed to perform their work. Should you have specific concerns about a contractor, please let us know immediately.

It is our goal to make your experience as easy and stress-free as possible. If we can provide further assistance at this point, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user arthurw63
Michigan
1 review
4 helpful votes
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January 22nd, 2019

Notice was sent I was the highest bidder, three days later of offer being rejected by seller. Not great business practices.
No disclosure of murder which occurred at subject property. What a scam..

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Arthur,

We are sorry that you were not able to acquire the property you were bidding on. A Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. We address this specific topic on our FAQ page: https://www.hubzu.com/about/faq#auctions.

If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at customeradvocacyteam@altisource.com with your contact information and specific property details or Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user sama270
Oregon
1 review
8 helpful votes
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December 30th, 2018

Do not pay 1000 dollars for the " bump runaround" ask around your realtor knows! Awful crooks! Won the auction which was fishy and then they bump you, saying we were in error.

Tip for consumers:
DONT

Products used:
I can’t even give them one star suppose to have someone investigate our experience asked for our refund for a fraud house and fraud auction and poof he disappeared

Service
Value
Quality
Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Sam,

We are sorry your experience after the auction did not meet your expectations. For us to better assist you, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user gerim23
New York
1 review
0 helpful votes
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April 25th, 2018

My question was answered in a professional, courteous manner! The representative was knowledgeable and patient as he explained his answer. Thank you providing good customer service!

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Geri!

Your feedback is important to us! Thank you for sharing your positive experience with us. Don't hesitate to contact us at customeradvocacyteam@altisource.com for any other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user kristenr14
Massachusetts
1 review
0 helpful votes
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January 8th, 2017

On the 8 arakelian dr home in billerica mass. I did some research.the house sank. Its now the only one in the hood with cinder blocks holding it up. The roof was pushing the walls out. So someone thinks putting.in steel beems will hold it up. Wrong. Whats. Under that house? Try 100 feet deep petemoss. It all ready sank and was raised with the cinderblocks. Yoo hoo its sinking again. So keep putting in more weight. You have to start poring in tons of cement under that house to settle it. Hubzu should at least show there so called homes. Or there. Bottomless pits.

Thumbnail of user valeriem129
Connecticut
1 review
0 helpful votes
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August 8th, 2018

Your customer service rep. Was very knowledgeable and helpful. He assisted me in a timely fashion. It was such a pleasure speaking with someone that possessed pure professionalism.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Valerie!

Thank you for your feedback. We are happy to know that you were satisfied with the customer service that you received. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user johnk491
Massachusetts
1 review
20 helpful votes
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January 22nd, 2018

I would not ever recommend Hubzu to anyone. They have no idea what they are doing, very incompetent. It took me almost two years to close on one piece of property, which because of their laziness and incompetence it cost me around $12,000, that was literally thrown away. If they are involved WALK AWAY, no RUN. TRUST ME. I didnt listen to my gut feeling or all the negative reviews. So I have no one to blame but myself. HUBZU 2 thumbs down. Oh yeah, the companies are based out of Atlanta, GA. But all your calls no matter which sister company you try to contact, it all goes to India. Stay away from these companies; Hubzu, Altisource, Orlans Legal Group, Ocwen Financial Corporation, and if I do recall there is a few more.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi John,

We appreciate your feedback and rest assured we will look into this. Please send us your contact details including your complete name, preferred contact method, contact number and best time to reach you. You can send your information to customeradvocacyteam@altisource.com. Once we receive these details, we will aim to contact you within 2 business days with an update.

Thanks
Altisource Customer Advocacy Team

Thumbnail of user juanr282
North Carolina
1 review
3 helpful votes
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May 14th, 2020

Really, had cash ready and followed directions to the T. Literally closed the deal in 9 days, nobody can believe it when I tell them the story. True story 3 years ago, very happy.

Thumbnail of user peytonh8
Maine
1 review
13 helpful votes
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April 25th, 2018

I recently bought a house in Lisbon Maine through Hubzu. I must say, I was very wary, especially after viewing this site and reading some of the reviews. It was to be a cash sale and I worked through a realtor friend. He had never heard of Hubzu so was also a bit wary. We were nervous right up through the auction and kept waiting for something bad to happen... but it never did. We won the auction and were the only ones bidding (no secret bidder appeared and no-one snipped at the last minute as I expected.) I will say that when the paperwork arrived I was totally confused and I can see how buyers could be frustrated. Thankfully I had a realtor that knew what he was doing and handled everything. We were encouraged to use a title company they recommended but we used our own local one which I think turned out to be a good idea. I'm sure there's was reputable but having a local one just made things smoother. Anyway, I told myself that if the sale turned out OK I would come here and give the positive review so, here it is.

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Peyton!

Thank you for your words of encouragement. Any feedback coming from customers like you drives us to provide the best customer service that we can. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have any other concerns. We look forward to doing business with you again.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user florences34
New York
1 review
0 helpful votes
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August 7th, 2018

As a Realtor, I am extremely pleased with the customer service especially toward my client. They are available beyond "normal" business hours and extremely courteous and helpful!

Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Florence,

We appreciate your feedback. Words like these motivates to enhance the customer service that we provide. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user lo52
Pennsylvania
1 review
22 helpful votes
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February 4th, 2019

Buyer beware this is a horrible auction site seems to use straw bidders to raise the bids will not give access to view property and gives false lock box codes or no keys inside boxes will list active auction while negotiating on the side with past bidders the mls needs to kick Hubzu off its listing site the whole process is a scam don't waste your time customer service is based outside of USA don't waste your $ or time on this fraudulent business practice SCAM SCAM SCAM better off just throwing you $ out the window

Tip for consumers:
Don’t waste your time or $ very unethical business practices the negative reviews of Hubzu are a true reflection of Hubzu

Service
Value
Quality
Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi,

We are sorry your experience during the auction did not meet your expectations. For us to better assist you and investigate the matter, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.

Thanks,
Altisource Customer Advocacy Team

Thumbnail of user jorget63
Virginia
1 review
21 helpful votes
  • Send Message
August 8th, 2020

I received an email from hubzu saying this;
The Hubzu team has reviewed this case and we will be refunding the $1500 charge on your credit card. Please allow 5-7 days for processing. In the meantime, please feel free to reach out to *******@hubzu.com with any questions.
I NEVER RECEIVED MY REFUND, I SENT 10 EMAIL REGARDING THIS ISSUE BUT THEY NEVER RESPOND ME BACK!
SEE ATTACHED EMAIL

Thumbnail of user susanl224
New York
1 review
10 helpful votes
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March 15th, 2018

The person on the phone Hershey was so nice so helpful and just an all around normal person that really cared about u she took the time to answer all my questions and concerns I am not just an agent I'm also the person buying it for myself I am a hurricane sandy victim that lost everything but Hershey made me feel like there is a light thru that very dark tunnel that I have not seen in 6 long years I would love to be an agent to represent this company

Tip for consumers:
An awesome site to use

Service
Value
Thumbnail of user altisourceo
Hubzu C. – Hubzu Rep

Hi Susan,

Thank you for your feedback. We appreciate you sharing your experience with us. Any feedback coming from customers like you, drives us to provide the best customer service and to enhance our customer's experiences. You may reach us at customeradvocacyteam@altisource.com if you have any other concerns or questions.

Thanks,
Altisource Customer Advocacy Team

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Thumbnail of user altisourceo
Hubzu C.

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