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Hubzu has a rating of 2.5 stars from 318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hubzu most frequently mention real estate, earnest money, and credit card problems. Hubzu ranks 168th among Real Estate sites.
If you have the money and a modicum of intelligence it can be a godsend for savvy real estate investors. I bought a great fixer-upper that I'm thrilled with. It was a little scary the first time. I'm still using Hubzu looking for my next property. Pay attention, ask questions and read the contacts! Get an agent or attorney if you don't understand!
Behind there is a broker that sells out of the MLS. I made my offer, the time of the auction ended. The system said: "congratulations! You are the winner" and two minutes after the system accept another offer $ 500 more higher. The web portal has its own offer to raise the price automatically In customer service they never answered my complaint.
I have been the high bidder for 7+ auctions, they have dropped the price $500,000 over the listing so far, pictures are not of the property, they are of a lot miles away.
The home is not permitted and 1/2 the property has an easement with the neighbors septic.
No wells, no septic for the home listed,
9688 Barnett Valley Road, *******
I have called hubzu, the listed broker, the bank who owns the property and withen 200 miles of this property this Nevin agent does the same scam on all his listing.
Products used:
Real estate listing auction site
I called Hubzu in reference to a submitted bid that became a back up offer and the operator took care right away in 5 minutes. Customer service was great and handle professionally.
Keep the great service.
In my opinion this company is not really trying to sell any foreclosures threw the auction process. They already have a price in mind and all they do is keep re-listing the properties in the hopes that somebody gets into a bidding war and overpays. Just a TOTAL waste of time you're better off looking elsewhere and after reading some other reviews here I am really convinced its not worth my time. Proceed with caution my friends.
Hi Charles,
We are sorry that your experience during the auction did not meet your expectations. We understand your frustration regarding the property’s reserve price. It is important to note that Hubzu.com gives full discretion to the Seller on how the auction will be setup. For more information regarding the reserve price, you may visit our FAQ page: https://www.hubzu.com/about/faq#auctions.
If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at customeradvocacyteam@altisource.com with your contact information and specific property details or Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
We just wasted our time - awaiting for decision on our bid, writing e-mails and leaving voice messages for the bank's representative, plus - communicating with someone else (one person's LLC), who was trying to sell the same property(!) online for much bigger price as an owner (but actually he is not the actual owner, he just re-sells his right to buy it for the additional $100k because does not have money to pay for it). We informed about this the bank repr., nobody reacted. The Bank's representative ignores e-mails & voice messages; the same property is on sale by someone else, etc. Very messy and chaotic. Looks like a fraud or scam.
Hi Aurora,
Your feedback is important to us. Rest assured that we will investigate this matter. Could you please provide us with additional details about your concern and include your full name, email, address of the property that you bid on, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to customeradvocacyteam@altisource.com
Thanks,
Altisource Customer Advocacy Team
I bid on the same property 4 times during its successive relistings, and won all 4 auctions, although admittedly the reserve was not met. The property continues to be relisted. I reached out for contact through calls and submitted multiple tickets, but have never been responded to. The "broker" of record has fake number and address. I challenge the business professionals responsible for the infrastructure of Hubzu to take an honest look in the mirror and decide if the company's practices align with their own values. I agree with Claudia (1/13/20) - all banks should avoid this service as its practices and techniques clearly do not align with their stated values. In my case - Bank of NY Mellon C/O PHH Mortgage Company. To all those working in the field of real estate and lending, may good karma be with you. But be assured you will not find any at Hubzu.
Hi John,
We appreciate your feedback and please trust that we will investigate this matter. Can you please send us your contact details as well including your complete name, preferred contact method, contact number and best time to reach you. You can send your information to customeradvocacyteam@altisource.com.
Thanks
Altisource Customer Advocacy Team
I won the auction with my bid well over the reserve price- CASH, NO CONTINGENCY. 2 days later I got an email saying "the seller has rejected your bid"... with no explanation provided. The property was relisted within 2 hours.
Any reasonable person can conclude this is deceptive practice, if not outright fraud.
Just because a company states in their TOS that they have the right to do anything they want doesn't mean it should be able to circumvent the laws of ethical business. They are wasting many people's time and resources with their deceptive business.
Hi, Fred.
Thank you again for taking time to provide us with feedback about your experience. As mentioned in our previous response, we’d like the opportunity to review your concern and provide you with a suitable resolution. Please send your contact information, and any additional details, to our Customer Advocacy Team at customeradvocacyteam@altisource.com. We look forward to speaking with you soon.
Thanks,
Altisource Customer Advocacy Team
Hi Fred,
Your feedback is important to us. Rest assured that we will investigate this matter. Could you please provide us with additional details and include your full name, email, address of the property, phone number and the best time to contact you. Once we have all of this, we will aim to contact you in 2 business days. You can send your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
Thank you everyone who has contacted me during your bidding process, I see some have won their bids, some didn't bid, some didn't bid enough, whatever the case was, I'm glad I was able to help you. This is a excellent way to buy a home, and I'm always looking for properties on here. Hubzu is the BEST!
Hi Ronald,
Thank you for sharing your experience with us! We love hearing how our service is exceeding your expectations so that we can continue to enhance all of our customers experiences. Feel free to contact us at customeradvocacyteam@altisource.com if you have any other concerns or questions.
Thanks
Altisource Customer Advocacy Team
I have purchased 4 properties through hubzu, and my experience has been great. The bad reviews of this company are from those who, either Dont understand the concept of bidding, or have a terrible Agent. I can help anyone go through this easy process and even save you thousands of dollars. My fee is only 100.00/. Please contact me before you bid. *******@gmail.com. Thank you
The auction is a scam... worthless. Not a legitimate auction.,. Even if you win. Hubzu. Will most likely not let you buy it. What they do is after you are the high bidder. Hubzu. Tells the other bidders what your winning bid and then asks them to bid above that with. Secret high bid. No matter who bids or what they bid the 2nd time. Hubzu will decide if they want to accept it. What the hell kind of legitimate buying auction is this. Most hubzu properties. Are sub prime. Derelict properties. They won't disclose if their are known defects,. And most likely they all have substantial defects. Thats why they are not being sold by realtors. TOTAL SCAM. MOST LIKELY ILLEGAL.
Hello Micah, We understand this bidding process may not be one you are used to. At the end of the auction process, the seller chooses if they would like to proceed with a bidder or whether they will continue to market it on Hubzu. Additionally, being the highest bidder doesn’t guarantee you’ve been selected to purchase a property. Highest bidder does not mean “Selected Bidder” if the reserve has not been met to for the property itself, or the seller opts to choose a different bid.
This is why we encourage bidders to bid on a property regardless of the amount. This may angive bidders an opportunity to negotiate with the seller if they send you a message through Hubzu. We apologize for any misunderstanding and I hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855)882-1314.
I have been using Hubzu for many months looking for a home for myself, my 2 sons and my mom. I feel like the website is easy to navigate and every time I've called to get answers, Hubzu customer service was always pleasant to speak with and very helpful. I look forward to outbidding everyone on a home on Hubzu... kind of a fun and exciting way to buy a house:-)
Hi Keri!
Thank you for your feedback. We are glad to know that our service exceeded your expectations. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
This started with a listing on Zillow. The listing was on a Pheonix MLS a. The property was located in Golden Valley AZ. It was listed for $120,000. After 3 days I finally got a live person. I was told to use HUBZU. I registered my client on the site. Starting bid was $80,000. We placed a bid and was the winning bid at $83,000. This auction is VERY misleading. My client got a WINNING bid notification. Shortly after an email came said 72 hours for the seller to approve. The agent sent an email the following day that said there was an undisclosed reserve not met and please go back on and send our best offer. There is a 5% reserve. Our offer was rejected and the property went back to auction. This is a property that my client wanted because it was close to her mom. At the very best it would be worth $180,000 maybe. They have an out of area agent pricing a home in an area he has never been to. Why hold an auction with a starting bid that is $20,000 below the reserve? This was my time with HUBZU and I will make sure I let anyone I cross not to waste their time.
Tip for consumers:
Buyer and agents BEWARE
Products used:
None
Hubzu is not a scam. I am a realtor and have had success bidding for my clients on Hubzu. The bidding is straight forward and my clients who have won bids are happy with their purchases. I'll be happy to help anyone looking to bid on Hubzu properties in MD, DC or VA
Contact me *******@gmail.com.
Hi Karen!
Thank you for sharing your positive experience with us. We are happy to know that you were satisfied with our service! Please do reach out to us at customeradvocacyteam@altisource.com if you have any additional feedback or questions.
Thanks,
Altisource Customer Advocacy Team
We were interested in buying a home Hudzu had listed in our town. We worked to win the auction on this one home for 4 months. Every time we thought we were the highest bidder we were told that our bid didn't meet the reserve or that we were outbid by what we believe to be their straw bidder. The auction went back on again and again with no resolution. We know for a fact that were not outbid on this last auction and we even set out a backup bid for an additional $3000. We were told on our last phone call that the property contract had started with another bidder. Last auction a week ago concluded in the same way and the Auction restarted again as before. I believe that they are just a scam in search of a reason to exist. My sister-in-law is a Realtor in Kansas City Metro Area who flips houses and she warned us when we first started bidding that this is the way Hudzu operated. Don't bother bidding on their site, it is a complete waste of your time.
The reserve amount is set to high in the bidding process by the banks. You can bid and bid but never reach the bank reserve price. So the bank tries lowering the initial/starting bid level to acquire more bidders. However, the bank reserve is not changed.
Note: The property fee of 4.5% is charged by the listing agent to pay for the sellers and buyers real estate agents. It can be negotiated and at 4.5% is too high for REO properties.The lowest property tax fee, is 3% (1.5% - Seller Agent and 1.5%-Buyer Agent).
It's amazing the stuff this company gets away with the list incorrect information to get the building up and when you tell them about it they don't correct The information. Examples of right now they have 4to 25 Enterprise Rd., Lexington, NC listed as a three bedroom two bath it's actually a three bedroom 1 1/2 bath which is a pretty big deal and they will not correct it they just signal or the information also they reset the clock when you're winning bidder, Right before the auction ends they restart Clock they do it all the time see other reviews it's common practice with them even when you were declared the winning better you never hear a word back from them and they'll just restart the auction the next day..
Hi Donald,
We are sorry that you were not able to acquire the property you were bidding on. Regarding your first question, we have forwarded your concern to the appropriate department for assistance. Regarding your second question, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If a bidder disagrees with the reserve, we encourage the bidder to still bid on the property for what they would be willing to pay. Because if an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again.
If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at customeradvocacyteam@altisource.com with your contact information and specific property details or Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
I do not have an experience on the complete purchase process on Hubzu but had a good experience from the customer service. The customer service representative was very helpful, professional, and informative. Based on this experience I will recommend Hubzu to my friends.
Hi Ali,
Thank you for your words of encouragement. Feedback such as this drives us to provide the best customer service that we can. If you have any other concerns or questions, don't hesitate to contact us at customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
I was the highest bidder. My bid was over $30,000 above the reserve. My bid was rejected and the property is being relisted. What's the point of a reserve, if you aren't going to honor it. I have been told that if it is being auctioned by Hubzu, then they own it, but they hide behind "the seller rejected your bid", with no explanation. There were some last minute bidders that bid once almost an hour after the bid was supposed to close. What a scam!
Hi Joe,
Thank you for your feedback and please trust that we will investigate this matter. Please send us your contact details including your complete name, preferred contact method, contact number and best time to reach you. You can send your information to customeradvocacyteam@altisource.com. Once we receive these details, we will aim to contact you within 2 business days with an update.
Thanks
Altisource Customer Advocacy Team
All of the individuals involved in our recent transaction were extra attentive to our desire for a smooth, easy transaction. They were all responsive to making the transaction progress efficiently. Their SOP was easy to understand and the purchase of our clients' home went without the slightest glitch.
Hi Jerome,
Thank you for your feedback. We appreciate you sharing your positive experience with us. This will drive us to enhance the service that we provide to our customers. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have other concerns.
Thanks,
Altisource Customer Advocacy Team
I bid on a house I won the bid and they send me sellers agreements to sign them they said some was getting in contact with me to pay the earnest money in 48hr I was expecting someone to contact me but instead 2 days later I got a text saying oh no been out bid try bidding again. After I was excited waiting to do the closing this is what I get. Don't trust this website
Hi Claribel,
Thank you for your feedback and please trust that we will investigate this matter. Please send us your contact details including your complete name, preferred contact method, contact number and best time to reach you. You can send your information to customeradvocacyteam@altisource.com. Once we receive these details, we will aim to contact you within 2 business days with an update.
Thanks
Altisource Customer Advocacy Team
First I was the high bidder but they did not disclose after I saw the house the kitchen was stolen. They said it was not there responsibility to tell anyone even the winning bidder. I cancelled the sale and they agreed
Most of the time the banks play games and do not take the highest bid.
They also try to hide there is a 5% added fee to the highest bid. That is a lot of money on most houses. Then there seems to be no shortage of bidders that have no idea why they are over bidding.
Hi Doug,
We are sorry you were not able to acquire the property you were bidding on. We understand that you are frustrated at some aspects of our process. Hubzu has a “Disclaimer” section on its property details page. It is indicated in the section that “The property information and any photographs provided here are for reference only, and are not guaranteed to be accurate.” It is always advisable to visit the property first prior to bidding.
Because many bidders may have experience with traditional auction formats, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again.
We agree that understanding the fees in any business transaction is important and an integral part of the purchase, thus, the fees are indicated in the “Property Fees” section of the Hubzu property details page. We also address this specific topic on our FAQ page: https://www.hubzu.com/about/faq#auctions.
If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at customeradvocacyteam@altisource.com with your contact information and specific property details or Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
I had an inquiry from a buyer about a property that she saw on Zillow, but it was not on MLS. Hubzu/Altisource associates were able to get me a status on the property so that I could answer my buyer. Sam was very kind, helpful and courteous.
Hi Carol!
Thank you for sharing your positive feedback with us. We are glad to know that you were satisfied with the service. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Never had experience participating in an auction before Bubzu, The readiness to help was totally surprising and the directions were clear and easy to understand. All you need is ask and the help is a phone call away 24/7. I feel like a pro, to bid on an auction without worries that is part of guessing about the hidden costs. I do encourage anyone who is looking for a bargain in owning a house to try Huzu without hesitation.
Hi Cyrus!
We appreciate you sharing your positive experience with us! Any feedback coming from customers like you drives us to enhance the customer service that we provide. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions. We look forward to doing business with you in the future.
Thanks,
Altisource Customer Advocacy Team
They don't answer messages. I won an auction and met the reserve and they still declined my bid. I bid on the same house in three different auctions won all three but they still decline my bid and I was the only bidder it's as if they don't want to sell the house. I sent multiple messages and still non response.
Hi,
We are sorry that your experience during the auction did not meet your expectations. Because many bidders may have experience with traditional auction formats, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again.
If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
Won 2 auction 2 times...
1st time, HUBZU said they were giving other bidders a chance to outbid me, after I won.
2nd time, same property, I won. Then they said unit is under contract with another buyer.
Total bull$#*!! Don't waste your time...
Hi,
We are sorry that your experience during the auction did not meet your expectations. Because many bidders may have experience with traditional auction formats, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again.
If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
If I could give this site no stars I would. We placed a bid on a home won the auction and tje bid was over the reserve. They said they were doing the paperwork and would contact us within 5 day. Never received any call or notice. Aftet a week or so we decided to reach out to them to see what was going on we were told they were still doing the paperwork and would contact us soon. So we waited a little longer only to find out they had put the house we had bid on and "won" back up for auction with a higher reserve price. This site is a total rip off! Untrustworthy! Don't use this site! Wish there was some way to have it shut down..
On there website the auctions rule is made for them. You think you can win the bidding easily fairly is never true. They will extend 15 min after you win the bid to allow more competition happen to maximum there interest. And after you won the bid, they will still play trick on you. I complete there request of updating information and summit it. It ended up they never received and asking you to:
Hi xxxxxxx
We're sorry you were unable to enter the contact details required to process your offer
Please note that the seller will no longer consider your offer. The seller is considering other offers and may decide to relist the property.
If you are still interested in this property, click here to place a backup offer.
Think about it. You won the bid and updated the info and they still want you to place a backup offer. What idea is that?
Hi Xin,
We appreciate your feedback. Rest assured that we will look into this. Could you please provide us with any additional details regarding your concern like if there is a specific property. Also, please send us your contact details including your complete name, preferred contact method, contact number and best time to reach you. Once we have all of this, we will aim to contact you within 2 business days with an update. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
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Hi Joseph,
Thank you for sharing your positive experience with us. We are happy to know that you were satisfied with our service. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team