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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user mikep626
1 review
2 helpful votes
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September 3rd, 2019

The customer service the is worse. I wanted to add more to my subscription like cloud and other channels but it would not work. Tech support could not explain it and said I should get a refund. Customer service fought me tooth and nail on this and even said I was one of haters for demanding a refund even though the tech support back me up saying it was not working and they could not resolve the issue. I asked why I am a hater she said because I live in Idaho. I told her I move here two years ago from LA because of my job and people here are very nice and diverse. She called me a liar and hung up.

Thumbnail of user angele42
District of Columbia
1 review
8 helpful votes
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June 26th, 2017

Its enough.! This new hulu app is the worst of the worst of apps. Its so frustrating, requires you to go through a lot of steps just to watch or find one show, It is a nightmare owning this shiet. It buffers like crazy. It freezes a lot, is not user friendly. Perhaps it was made for techies alone since they seem to be the only ones giving the app more than 2 stars. I am switching. Even though I love watching the handmaidens tale, I will let my memories of the book sustain me. When hulu changes their App, I will come back. For now, forget you Hulu.

Thumbnail of user jessicas790
Minnesota
2 reviews
5 helpful votes
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November 6th, 2019

I started out not paying for the ad-on for ad-free commercials but I gave in and and added no-ads for the extra $6.00. Ads went for 30 seconds to 90 seconds and now they are up to over 4 minutes. Seriously, how is that ad-free? I don't get it! Its not the end of the world but I pay $6 for no-ads and I'm not getting that Hulu? And I want to know why?
Please explain this!

Thumbnail of user shirleyo79
Georgia
1 review
23 helpful votes
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March 5th, 2020

I'm paying for NO commercials and most channels have them! In fact, more commercials than regular cable! They claim they have no control over advertisers, yet, you can pay $11.00 more for enhanced DVR. It's all a scam to get more money from you! So, in order to get commercial free HULU, you will pay $17.00 more on your bill. What a scam!

Thumbnail of user monicaw382
Georgia
1 review
0 helpful votes
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January 12th, 2022

I like Hulu but paid for the Live no ads well it should say Live Some ads. Only shows that don't have ads are the on demand shows. All other shows have ads. Very disappointed. Very misleading. False advertising

Thumbnail of user pamelab229
Washington
1 review
0 helpful votes
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July 11th, 2018

You have saved my life HULU! Tried other apps. They all had something I had to do without. Finally
Subscribed to Directvnow. Tried to cope for about a year. Just couldnt take the issues of buffering, stopping, and asking if I was still there. Decided to pay higher price and get Hulu! Boy was it worth it! Love it! What a relief. Thank you. (Have had Roku stick and no problems)

Tip for consumers:
Get Hulu and save yourself a lot of headaches, frustration and wasted time. Relax and enjoy this valuable app!

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Value
Quality
Thumbnail of user danar16
Georgia
2 reviews
5 helpful votes
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January 17th, 2014

Hulu Plus is great in theory. You pay a monthly fee and you get to watch past and current TV episodes. The only problem is the ads. I understand having ads to pay for free content but the fact I am already paying for access just pisses me off. I would gladly pay a higher monthly fee to not have to see ads. I greatly dislike the fact that if I sit through 2 or 3 ads then I pause the show for 30 seconds and when I resume, I have to watch more ads. I will stick with netflix and my xfinity apps. They may not be as up to date with current seasons but I much prefer not having to sit through the same 5 commercials up to 5 times in one television episode.

Thumbnail of user michellec1267
Oregon
1 review
0 helpful votes
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August 27th, 2020

I have two issues with a Hulu that relate to their use of advertising. There are so many MANY ads. You have to sit through four ads before you can start watching. Then there are two breaks and at least one of them features three ads. The commercial breaks often disrupt a show - they definitely need to work on the way they cut to commercials so it's smoother.

The second issue is the volume of the ads is so much louder than the show I'm watching. I constantly have to mute the tv during ads because it's just blaring. When I turn the volume of ads down, I cannot fully hear the shows. Because of these issues I am dropping Hulu and getting Sling.

Thumbnail of user mistyg2
Michigan
1 review
7 helpful votes
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September 19th, 2014

Hulu is by far the worst. I cant even watch a episode of anything without it pausing from anywhere to 10-20 minutes. I have to restart it to finish watching anything I try to watch. My husband and I have been trying to watch the same episode for over an hour. And it doesn't help that thier are advertisements. I dont wanna pay to see advertisements. There is no way im going to continue to pay for hulu when netflix is 100 times better.

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Quality
Thumbnail of user toddc146
California
1 review
0 helpful votes
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March 5th, 2019

Tired of the ripoff Comcast prices I'm giving Hulu Live a try. Frankly, with the freezing, awkward interface, strange jumping around the stream, commercials... not sure it's worth. Probably going back when Comcast offers one of those new user specials. Since, I've been gone I'm a new user again. :)

Thumbnail of user jamelb5
California
1 review
8 helpful votes
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November 23rd, 2019

I've had Hulu for years now. I pay $60 dollars for live tv and no ads. Now they are raising the price up next month. And now I'm starting to see ads. I spoke with someone from Hulu and he said you only see the commercials to shows we don't own. That's false advertisement then. So now you're increasing my bill and making me watch with commercials? No thank you. I canceled that same day

Thumbnail of user jasone819
Colorado
1 review
0 helpful votes
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December 16th, 2022

I'm going back to prime video this app sucks now always disconnecting always errors playing it's a $#*!ty service now and they want you to pay for it if it doesn't work properly they should pay us what's wrong with the world is people keep paying these $#*!ing idiots just like Xfinity another company needs to be burned down and start over so hulu until I see some money back or perks I'm dropping you no more wasting my money

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Quality
Thumbnail of user lindag259
Michigan
1 review
4 helpful votes
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February 19th, 2018

Lost my previous review. I notice the commercials are getting longer and longer 100 min, plus. Why can't you's cut down to minimal commercial as advertised. After my rate 5.99 / month is up ( which will be soon.) it will be up to 7.99 a month ( same as Netflix) it's like watching regular tv only tv is free. Why pay any amount if it's the same as. I will be switching back to Netflix and not recommend Hulu to my friend and family as soon as the rate goes up to regular price. I will not pay 13.00 a month for non commercial when Netflix is none. I know that could be adjusted so why Can't it be changed or at least lower the price way down on noncommercial.

Very aggravating

Thumbnail of user jodiey6
Pennsylvania
1 review
0 helpful votes
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February 13th, 2022

I pay little for the service but when I noticed how often it buffers or freezes except for the commercials I get it's not my cable service (which is the fastest and most up to date). I guess they want me to pay for the upgraded useless deal instead this us my last month.

Service
Value
Thumbnail of user phillipp29
Ohio
3 reviews
3 helpful votes
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February 5th, 2017

The first day I tried Hulu, I have been having nothing but trouble. I was charged during my first week's trial. I tried to place a complaint and no response on line or by phone. Watched a movie and it continuously was buffering. I was able to cancel it for the end of the month. Read reviews that people still charged. I do not trust Hulu worth anything, so, will cancel debit card and get a new one before end of month. Also, I found no good original shows to watch, and, the selection is no better than Netflix. Netflix is far better than Hulu. I am going to file a complaint with Better Business this week, because, Hulu is horrible!

Thumbnail of user estebans16
Texas
2 reviews
1 helpful vote
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June 1st, 2019

Don't bother getting this service is you move to the suburbs. We had no choice but to get a mobile internet hotspot and Hulu doesn't allow it. Very rude too when you call to complain too. We were treated like another expendable customer. Thank God for Sling, DirecTVNow and YouTube Live TV.

Thumbnail of user tammyr17
New Jersey
1 review
8 helpful votes
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September 15th, 2015

Hulu lets you watch series for free, so you get hooked on them. Then halfway through the season, usually the second season - so you're really, truly, deeply hooked, they make you buy the subscription to watch the rest of the season. Now, excuse me while I pay this male escort, snort some coke and watch Hulu.

Thumbnail of user jimmym63
California
1 review
3 helpful votes
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April 16th, 2016

You get what you pay for! If you`re looking through the movies, tv, etcYou find one and decide not to watch it, you click back and are directed to the first one! You have to navigate ahead and find were you left off... inconvenient-frustrating. All of the commercials, so repetitive.If HuLu raises their price, I will cancel, out. Netflix is so much better

Thumbnail of user hankd8
Georgia
1 review
7 helpful votes
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May 4th, 2017

I have enjoyed Hulu for two years but then upgraded to no commercial, lost my watchlist and taken to a Hulu home page without a watchlist option.
The effort to get help from Hulu had assured me they have NO functional, responsible or relevant means to help/service customers. You are on your own. They have left me with the feeling of being conned.

Thumbnail of user fucko23
Colorado
1 review
0 helpful votes
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July 9th, 2019

This website is the $#*!tiest site on the flat earth. As soon as I signed up for a free trial to try it out my credit card was stolen and I lost $200. This will never happen again. Trust me this site is promoting being gay which is against gods word I hope this site burns in hell and I hope everyone loses their job all of you will rot in hell

Thumbnail of user chrisc956
California
1 review
2 helpful votes
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June 26th, 2019

Live streaming won't work. Got a subscription for all the great soccer, Women's World Cup, CONCACAF, Copa Oro. When I try to click for help troubleshooting, Hulu says too many people in my organization are asking for help and they must limit requests. I'm one user, not an organization. Called the customer service helpline, they apologize for not being able to take my call. Not sure who would consider this a worthwhile investment of $45 a month... I do not. Worthless waste of money. Dare I say, thieves? I paid for a service that I'm not getting and there is zero customer care. I want a refund after less than a week of signing up for a subscription. DON'T GET ROBBED!

Thumbnail of user sharons280
California
1 review
3 helpful votes
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April 13th, 2018

I used to love HULU - it was so user friendly, quick and at a glance could see my options and what I would watch. Now it takes so much longer and so many more steps to get to the page where I can then scroll for days to get to what I want to watch and even then I don't know if there is a new episode yet. I find myself avoiding HULU now.
Why would you take something that everyone loved and take away all that was great about it? Is a Netflix undercover spy on your design team? It sure has gotten me to watch Netflix more.

Thumbnail of user williamk720
Pennsylvania
1 review
3 helpful votes
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April 4th, 2020

I used to like Hulu because I could watch all the movies and TV shows that netflix didn't have. Now I can't watch half of anything without upgrading to live tv. I'm not spending $55 a month to watch movies when everyone else charges around $10. At this point I'm better off buying an Amazon firestick and downloading whatever I want to watch.

Thumbnail of user urij2
California
1 review
5 helpful votes
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September 22nd, 2018

Terrible. Just terrible. Anything new takes some adjustment, but with how easy it is to watch the shows I'm looking for by just opening the Network apps, and other free site options. It hasn't become worth it for me to continue to pay for Hulu with the new lay out, it's just more of an annoyance than anything.

Thumbnail of user davidy354
Maine
6 reviews
4 helpful votes
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July 5th, 2021

Hulu has, for years, been non compliant with the FCC CALM act which states they cannot play commericals louder than the shows. They do nothing but blame the channel that you are watching. They will never return any money if you want to cancel your service, only give you free service days, which is stupid when you're wanting to cancel service. Customer service says they will submit it to management but then there isn't an exact day when it will be resolved, which is never. I don't recommend Hulu to anyone, unless you are willing to pay the extra fee for No Ads, which is what they are technically trying to get you to do with the loud ads. It's unacceptable

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