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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user alenab15
Maryland
1 review
2 helpful votes
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July 25th, 2020

Hulu is so dirty. Shows that I used to be able to watch are now under the "live tv" category. They put most of the good stuff that you want to see there. One day a show that I was watching disappeared from my keep watching and when I searched it was now under live tv. Turns out that HULU is now like all the other money grubbing services (cable) trying to kill your pockets. Might as well go back to cable!

Thumbnail of user bobs2205
Alabama
1 review
1 helpful vote
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September 11th, 2023

You can't manage your account from an iPhone or a tablet. It takes forever to get a customer service rep on the line and then they can barely comprehend English. I requested the cancellation of my service at the end of the period that I have already paid for. They cut it off immediately. Crappy service all around!

Thumbnail of user landonc24
Utah
1 review
5 helpful votes
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November 11th, 2019

I pay $65 a month for Hulu live without commercials. But they still put commercials in so much stuff and will not allow you to fast forward. I just tried to fast forward though a timeout in a game and it kicked me back 15 $#*!ing minutes without allowing me to find my spot again. They double dip with ads and you paying extra. They allow just enough ad free to try to justify it. The only reason I don't go to dish is the contact but when I get to a house I plan on staying in you can bet your $#*! I'm ditching Hulu.

Thumbnail of user susanw650
Nebraska
1 review
0 helpful votes
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October 29th, 2019

We switched to Hulu because we stayed in a camper for a short time between closing on houses. We decided to never go back to regular cable. My husband and I love sports and there is never a shortage. For example, college football... Hulu plays even the smaller school games like Northern iowa vs South Dakota. For the base price, Hulu provides all the normal basic cable channels plus a few more for a good price. Since we didn't have good internet service while in the camper, we know that you don't need top speeds to watch Hulu. After approximately 6 months, I have no complaints. However, we have all newer smart TVs and use antennas as well so we can easily switch back and forth. Hulu does provide a couple local channels, but we like having the option of all local.

Thumbnail of user jeffreyv23
Arizona
1 review
1 helpful vote
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August 22nd, 2019

This has to B the most annoying service for TV? Constantly throwing me back to commercials all the time. I try to fast forward and back again we go to more commercials? The same exact commercials I just ignored for 3 or 4 minutes I now have to sit through again. Makes no sense and very very annoying. Then there is the fact it saves all kinds of shows you never asked for. If you save a movie or show it eventually gets pushed off the list by hulu savings dozens of shows you don't watch. You watch a show one time and it saves every rerun of that show even after you tell it "New Release" ONLY! I'm done with their nonsense!

Thumbnail of user stephaniep194
Arizona
1 review
7 helpful votes
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August 23rd, 2018

I haven had hulu for about 1 month. Enjoyed some shows. But in the last week I can't watch certain shows that I was able to watch. When I contacted them they said its like an "old cell phone when you can download certain apps". Well why could I watch the show yesterday on my tv and not today. They are not helpful at all.

Thumbnail of user christopherg23
South Carolina
5 reviews
6 helpful votes
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June 19th, 2013

Hulu.com is the best entertainment source for people like me who are fond of television shows. The website comprises of an excellent range of shows, clips, movies, and more. When I visited this website initially, I believed that I may have to download additional software or at least a plugin to watch the videos. I was so happy to know that this website allows us to watch our favorite videos in the web browser. Browse, select, and watch! It is simple. I kill my leisure time by spending it here.

Thumbnail of user davec1368
Arizona
1 review
0 helpful votes
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September 15th, 2023

A tv service that can't even equalize the sound across all channels! I only watch, maybe, a dozen channels. Why am I paying all that money? How about packages that cater to your customers instead of ripping everybody off, making us pay for channels we abhor. Hulu makes us pay for disney and espn+ or whatever it is, then they tell us that's the reason they have to raise prices. I don't even watch those channels.

And on top of all of it, it's obvious that all these tv providers collude illegally. This is what the new US of America, Inc is all about, right? Ripping off working class people for the benefit of wealthy CEOs and corporate officers? What the hell ever happened to honest businesses providing needed and desired services and products for people? When did it all become ONLY about corporations making obscene profits off the backs of regular working folks?

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Value
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Thumbnail of user leahm28
Wisconsin
1 review
18 helpful votes
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December 7th, 2015

I don't mind the commercials but every two minutes of watching a show it constantly freezes and is "loading." I know for a fact it isn't my devices because Netflix and every other thing we use for streaming shows and movies works perfectly fine! Fix your junk if you are going to charge people outrageous prices! This is freaking ridiculous! It is junk! End of story! Don't bother wasting your time unless you like the shows/movies you watch to constantly freeze every two minutes and you have to go back and reload it! Horrible service and will be discontinuing! Not worth my time at all! Hulu sucks!

Thumbnail of user ashleym107
Washington
1 review
8 helpful votes
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October 27th, 2015

We've been trying Hulu for a little while now, and I think it's ridiculous that we pay for commercials. On top of that, the playback is awful. I know it's not our internet service because everything else works just fine. Hulu needs to get it together because their competition is crushing them. I will no longer be a part of this service.

Thumbnail of user rebeccao27
Italy
1 review
8 helpful votes
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May 16th, 2017

The new hulu upgrade is terrible. I've gotten so fed up that I just went to watch something else on HBO now. I like the show on Hulu and the old home was great... but now I can't find anything and can't find my shows or see episodes. Why did they do this! It is truly bad design... total form over function.

Thumbnail of user conniem85
Texas
2 reviews
9 helpful votes
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September 25th, 2017

On hold over 1 hr. Rude csr demanded if I was going to keep or xcl Hulu, tried explaining no Hulu for 9 days now. I've tried calling Hulu 6 days, waiting once 2 hrs-no answer each time I called until today. Finally got a whinny hateful young man that hung up on me. Called back, got a nicer csr,. Cancelling Hulu,

Service
Value
Quality
Thumbnail of user lm70
Wisconsin
17 reviews
27 helpful votes
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February 6th, 2016

Hulu is OK, and I'm saying this because my account is free, and sometimes I get to see really excellent things. I got a chance to see the first episode of WayWard Pines before it aired. Yes my account was free at that time. The Hulu site is so much easier to navigate than Netflix. On Hulu if you are having trouble locating movies, type in for example Lionsgate and up will pop all the movies associated with it. These are the movies you will not find on the surface of Hulu but still available through it.

Thumbnail of user jessicad1776
Texas
1 review
0 helpful votes
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November 18th, 2022

Hulu needs to take a look at Direct TV's ability to rewind and fast forward live tv and emulate it!
Also, when I click on dislike, why would that show ever pop up for consideration again?
I try to dislike al the liberal news and tv shows. Hulu should take those specific dislikes and remove them from my selections.

Tip for consumers:
Don't bother to pay extra for no commercials. All the tv shows have commercials. Such a rip off!

Products used:
streaming tv

Service
Value
Quality
Thumbnail of user darinw34
California
1 review
0 helpful votes
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January 15th, 2022

I am locked out with no way back in. Hulu can locate my account, but says my email address is invalid. I cannot request a reset link. Yet, Hulu siphons their fee every month. I will share my story everywhere that I can.

Tip for consumers:
Dont use Hulu. No customer service.

Products used:
Hulu basic subscription

Service
Thumbnail of user lynns134
Kansas
7 reviews
17 helpful votes
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December 21st, 2019

Having trouble with there service so i went to the website for answers. They say contact us but don't give you a phone number there feed blames my internet connection but my 63 other feeds work fine. I'm dropping my subscription. If a company is having problems it is one thing but not being honest about it is not acceptable. The service has never been great and with the price increase it looks like i'm going back to Sling

Thumbnail of user codym41
New York
1 review
13 helpful votes
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September 22nd, 2017

It use to be easy to navigate and had a great view of pictures of shows to see and decide what you may want to watch just looking at it. Now 1 show takes the whole screen and slow and clunky to navigate. It's not intuitive at all. It's a total FAIL for an upgrade and feels like complete downgrade. They need to go back to the old interface that everyone was fine with. Don't fix something if it's not broken!

Thumbnail of user shanec300
Michigan
1 review
2 helpful votes
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November 30th, 2021

The amount of commercials for payed members is ridiculous. Additionally they recommend things irrelevant to my preference. If you thumbs down something the still show you ads for that show. Very annoying. Lastly not trying to be political, but your ads and recommendations suggest you guys support Democratic views. I mean all the power to your opinion, but TV showed be suggestive like this.

Service
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Shipping
Returns
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Thumbnail of user tvttvyr
Texas
3 reviews
4 helpful votes
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March 19th, 2018

We pay for a product that hardly ever works. If it isn't a popular title half the time it skips like an old CD. Go to their website and guess what... No contact info, you must log on in order to see their phone number? That's the exact definition on a scam.

Going to remove service and then contact a lawyer because they can't hide contact info from the public. What a joke of a company.

Thumbnail of user nopea3
Florida
1 review
15 helpful votes
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November 22nd, 2020

They make their commercials loud enough to wake the dead. Clearly a tone deaf jerk marketing move. These people deserve to be throw off a cliff for how much they increase the volume on commercials. Basically they are grade D con people. Making me mute a commercial and hate a product is not good marketing you turds. Go catch on fire.

Thumbnail of user tylerc
Illinois
43 reviews
344 helpful votes
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April 16th, 2010

Free site to watch some of your favorite shows!

How can you beat that? Hulu is great and usually only has a couple of ads per episode. Its a very neat and organized site and also has quite a few movies, but most are B movies, or other never heard before types of movies.

Overall, if you have free time and want to watch clear episodes or movies, definitely check out Hulu.com

If you found my review helpful, please rate or send me a Thank You!

Thumbnail of user heatherg27
California
8 reviews
20 helpful votes
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October 1st, 2015

No user profiles/lists. Just a queue and history for everyone. Gets tedious. I used it for 1 month and it had nothing else to offer. OLD OLD OLD movies. Commercials. Can now pause & return, but it two people watch the show, you are always losing your place in the series or in each show.

Thumbnail of user paulc322
Georgia
1 review
4 helpful votes
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October 9th, 2017

My main issue is with the DVR. There is no rhyme or reason to it. Sometimes shows set up to record in my stuff, sometimes they don't. Try to contact someone to help and plan on spending some valuable time wasting time. Why submit a product that sucks! The positives are that the picture quality is good and the programming choices are great for us but the crap just doesn't work!

Thumbnail of user jeffw42
Utah
1 review
6 helpful votes
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October 10th, 2014

Why are people giving this site 5 stars? You are paying to watch nearly 10 minutes of commercials. And it's getting worst... Descent selection of shows, but most of the shows are intertwined with other streaming websites. So save your money

Tip for consumers:
Pick amazon prime

Value
Quality
Thumbnail of user antoineshawnaw
New York
1 review
0 helpful votes
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May 18th, 2020

In the short time I had Hulu, which is about 5 months, the one thing that drives me nuts is the ads. Feel like I am watching regular tv. And then after each ad and the movie or show comes back on, the words do not match the persons lips. You have to stop and restart the program in order for it to be back in sync. Very frustrating. Then they want you to pay more money to have the option of less to no ads. This is why I will forever be loyal to Netflix. Have been paying the same rates for years, with absolutely no ads and ultimate streaming. They did it first and still killing the game. Only have Hulu because certain shows and networks pick and choose who will have access to their shows based on contracts.

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