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Hulu

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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user lauraw65
North Carolina
4 reviews
8 helpful votes
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September 6th, 2015

We signed up for the one week trial. Billing continued. They stated there was history of us watching shows. We looked at the history, there are only two us, and we had never watched any of these shows. Many of the watch times were for less than one minute.

Thumbnail of user nicoler1213
Michigan
1 review
0 helpful votes
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January 4th, 2022

Hulu is seriously the worst streaming service ever. Can you maybe fix the service so it doesn't freeze and every five seconds trying to just watch one episode. Or do you do that so you have to upgrade your service.

Thumbnail of user ronaldb109
Oklahoma
18 reviews
45 helpful votes
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October 10th, 2017

They should pay you to watch HULU, instead of you paying them. It is so bad there is no way to describe it. Manages to drop off during content (which is inferior), but not during commercials! Netflix is infinitely better. HULU is an advertising platform, NOT a streaming platform.

Thumbnail of user markw3438
Nevada
1 review
0 helpful votes
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March 1st, 2023

Hulu is not worth the purchase if you purchase the 14.95 package it has more commercials then show time you feel like your just purchasing commercials on the other hand if you don't want so many commercials then they charge an outrageous price 85.00 not worth any of it

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Quality
Thumbnail of user gayleg35
Georgia
2 reviews
1 helpful vote
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June 20th, 2019

Hulu offers ad free service. While some shows are ad free many are not. You can not fast forward thru the ads but must watch from 2 to 7 ads.
Hulu says they will keep track of shows you watch but many times you have to remember what episode you are one as Hulu does not.

Thumbnail of user rebeccam109
Arkansas
1 review
1 helpful vote
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October 12th, 2016

It has none of the popular shows like the walking dead only 6 episodes of season 1 of fear the walking dead.so its a lie there telling us you can watch current shows you cant. Take supernatural its going on its 11 season there is no showing of it at all

Thumbnail of user sharonl51
Missouri
7 reviews
10 helpful votes
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November 19th, 2015

If I am paying of the service, I do not expect to have to also sit through commercials. Either I'm sponsoring the programming and get it commercial free, or advertisers are sponsoring the programming and I get it with commercials at no cost. Hulu is double-dipping, and it's unpleasant.

Thumbnail of user serenas3
Kansas
1 review
4 helpful votes
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May 5th, 2015

Don't waste your money, your just paying for non stop adds! They have other movie apps for free! There's non stop problems and glitches. They already make alot of money off showing adds but these greedy $#*!s make you pay on top of it. Its supose to be one or the other! I'm just mad I didn't cancel this bs service sooner.

Thumbnail of user sandys485
Florida
1 review
1 helpful vote
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November 10th, 2020

The past four months I've been watching Hulu. I've been having the problem of it constantly buffering and shutting down saying they're having trouble shooting. And kicking me completely off and having to go all the way back onto Hulu and start over again. Hulu is beginning to suck.

Thumbnail of user davidt161
Maryland
1 review
7 helpful votes
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January 17th, 2016

I just tried to watch Mr. Robot on Hulu, for which I have an account.
However, after literally 15 minutes of having to fill out "surveys' ranging from Kohls to Cars to other mindless products, each of which asked for more and more personal information and never ended, I finally realized that Hulu had become what South Park in it's latest Politically Correct Whole Foods Fiasco season warned us about, which was mainly. ADS become self aware and taking over the whole Internet, and eventually managing our lives.
Well friends, it seems like Hulu is already there. So as much as I loved Mr. Robot, it's obvious that The Borg like entity that controls Hulu is not going to allow anyone to watch Mr. Robot on their website, at least not until they surrender every little drop of data about them, their families etc, to th ruling elite masters of the Ads. I guess I'll just have to pass.
If I could give a negative infinity rating I would

Thumbnail of user ph138
Georgia
1 review
0 helpful votes
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February 17th, 2022

I pay for a subscription and anytime I watch this app the show or movie is constantly paused or being reset. This is ridiculous. Hulu you are a dd's an streaming service and you cant keep up with all the others. Recognize, grow a pair and fix your $#*!. Me and many others are over it and done waiting for your app to reload. Byyyye.

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

Whatever the $#*! the means. I'm trying to tell you your streaming app for Hulu is $#*!. Absolutely sjit if the app cant even load any of their content its annoying and a waist of everyone's time. FIX IT you $#*!ing lazy $#*! nerds.

Thumbnail of user elfichter84
Massachusetts
3 reviews
5 helpful votes
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September 29th, 2023

Hulu raised their prices quite a bit so I downgraded to the ads version. Now there are SO MANY ADS. Ad break at the beginning of an episode then yet another ad break after the last week's episode recap. Two ad breaks before the episode has even started, ridiculous!

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Thumbnail of user nikkiv5
Washington
1 review
2 helpful votes
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June 24th, 2016

As a subscriber to Netflix, Amazon Video, CBS All-Access and HULU, I would have to say that when it came time to cut back, I chose to cut out HULU (there was a new Survivor season... I had to see it) because I saw the most use out of my other 3 subscriptions. When I got charged again, randomly, after being inactive for half a year, I went to the online help, and talked to a lovely helpdesk assistant, Melinda L. Who was attentive, helpful and efficient. Typically, its like pulling teeth to get help with subscriptions like this, but she did a fantastic job assisting me and giving me a full refund (which I didn't ask for!).

Hulu gets a lot of crap for not being as wonderful as Netflix or Amazon, but one thing I appreciate about this site is their help. I may have to consider going back!

Thumbnail of user samf583
Texas
1 review
0 helpful votes
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February 24th, 2022

Hulu cancels your account for the month you'd ALREADY PAID FOR. Be careful, it's a rip off. It's the kind of thing that should be reported to the better business bureau because it's a rip off.

Edit: They fixed it, same day. But I still had to get in touch with them to do that. They also seem to have done a whole month's worth of a subscription rather than just give me back the remainder left on mine.

Nice plotting there, they know I'll pick up "The Dropout" and will subscribe for another month.
Dang it Hulu, I would have paid to watch the show voluntarily, no need for shady business practices like this. Plus I'm getting back Disney Plus for Moon Knight and would have been interested in bundling (I just don't watch ESPN).
In all seriousness though, I don't need "a free subscription", it's not expensive, and I'm okay with the Ads since some of them actually are nice.

Service
Quality
Thumbnail of user melissad37
Washington
9 reviews
43 helpful votes
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May 19th, 2015

I would love Hulu if they didn't force me to watch advertisements every few minutes. I could understand that if I didn't PAY for Hulu, but I do... so Hulu is just being extremely greedy and wants to have revenue streams from the customers and advertisers.

Thumbnail of user carmiletal
Utah
1 review
10 helpful votes
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June 29th, 2015

I got hulu beacause I didn't want to wait for the new season of my show on netflix. I think I'll just wait! Hulu takes too long to load episodes, freezes every few minites, & the ads... way too many! I signed up for the free week trial and am cancelling before the trials up that's how much it sucks, so don't bother folks!

Thumbnail of user grizetta75
Arizona
1 review
1 helpful vote
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May 3rd, 2023

My roku account was hacked and a bunch of unauthorized charges were taken from my checking account. I called Roku and they refunded everything except Hulu advising that I need to call Hulu to get refunded. Keep in mind I cancelled Hulu more than 3 months ago. Someone ordered Hulu through a Roku account that isn't mine but somehow got my debit card info. I called Hulu and they will not refund ANY of my money as I am not able to give them the information from the "FAKE" account. If I got hacked then how in the world would I know that info? I even asked them to take off my credit card and I can verify the card number and they still wouldn't help. This company doesn't care about people...just money. They don't care if it's fraud as long as they are making money. Unreal...

Service
Thumbnail of user markt196
California
1 review
4 helpful votes
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January 29th, 2018

I have never received Hulu, yet unauthorizes charges were made to my bank account, by a person or address that did match my account number! I called and was told, unfortunately, this happens all of the time. I asked the customer service rep (Michelle) why do they accept an account card that does NOT match the person requesting service. I received no response, other than... sorry! I the spoke to a supervisor (Jarrod), and all he could say that he wishes Hulu's policy was different, but they will accept a card, even though the person's identification does NOT match the card!

Thumbnail of user danielaa4
California
1 review
8 helpful votes
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December 2nd, 2015

I have been trying Hulu for 2 days (thankfully for free) and I gave up. Here is my experience:
1. Commercials, commercials, commercials! Why pay good money for commercials? That's the main reason I gave up cable TV in the first place! No commercials on Netflix for the same money. Or Amazon if you prefer.
2. Streaming crashed 1-4 times per 50 minutes episode! Never crashed during a commercial and every time without fail when restarting, it goes to... guess what, commercials! Either the same or new.
3. On my Samsung wifi bluray the app would not display my Queue or Favorites and it wouldn't even remember what I was watching! So every time it crashed I had to do a search for the title.
So I won't even use my free month subscription, my blood pressure can't handle it.

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Thumbnail of user ryanw189
Ry
Colorado
4 reviews
4 helpful votes
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July 5th, 2018

When you buy the top of the line with limited commercials you would think there would be a couple per episode. This Is A Lie. The commercials are getting worse and worse by the week longer and longer. Crooked greed just like regular cable

Thumbnail of user amyl482
New Jersey
1 review
2 helpful votes
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October 24th, 2019

I have Roku's at my home and business and now I can only watch Hulu at one location or the other. What does it matter since only one tv can stream at a time anyway? On to the next guy. You're a stinker Hulu

Thumbnail of user ashleyf33
Illinois
1 review
5 helpful votes
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August 9th, 2015

First hulu is free, awesome! Then I have to pay 8 bucks to see my favorite shows, ok I have eight bucks. But I have been watching Mr. Robot from day one and now all of a sudden I have to link my hulu up to a tv provider I don't have because I watch my tv on hulu! So idiotic. The whole point of hulu is defeated. If I can watch my TV shows with hulu plus, $#*! the company. I don't have a tv provider and I am not going to pay eight bucks or hulu and even more for an tv provider. If I had eighty bucks to spend on cable why would I bother paying eight for hulu.

Thumbnail of user marlenem6
Florida
3 reviews
2 helpful votes
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June 10th, 2013

You cannot beat this site for good quality streaming free movies. There is hulu plus, however there is so much on the regular hulu website to avail free movies, in high quality high definition streaming, you will never be bored. If nothing is on tv, check out hulu for free. Have fun

Thumbnail of user jodie83
Minnesota
1 review
2 helpful votes
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August 27th, 2022

I tried to renew my subscription. Every time I tried to do the payment. It said can not process. I looked at my account and it was on my account twice. And paid for. A week ago I was told it would take 3-5 days for it to be refunded. Talked to them today. And it's being reviewed. So they have a $150 of my money. And I can't get into the app to watch TV. They said they would call me today. 10 hours later still waiting for that phone call.

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Thumbnail of user crystall212
Texas
1 review
7 helpful votes
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December 15th, 2019

Hulu is forcing us Christians, and God fearing people to watch gay commercials. We see enough of that I'm movies and tv, but why should we be forced to see this? That is wrong and so inconsiderate. I have kids around and they unfortunately have to see that and I'm not ready to explain that. People should have a choice on what they see not you to decide for ya. You need to remove that forceful approach. It's distasteful and disrespectful.

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