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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 227th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user naim115
Louisiana
2 reviews
7 helpful votes
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November 3rd, 2017

What took me 4 clicks to get to what I want now takes 8 to 10 clicks. The worst, most frustrating GUI available on streaming and on-demand content. I was told they have no intentions of going back or changing it so I canceled my service after years of devoted watching.

Thumbnail of user hoganw
Florida
3 reviews
11 helpful votes
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July 9th, 2012

I really like hulu's website. The design is easy to navigate, and the video viewer is simple and unobtrusive. It doesn't have upload, download, or rating capabilities, but that's because it's a content viewing website, not creation. Hulu does, however, have sharing capabilities, which is important for any website that wants to keep up with other websites today.

Thumbnail of user peejm
Arkansas
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Can I just watch a live show without being cut off! Yeah I didn't think so. Save your money. If you want to watch live shows- choose something else. I guess I'm going with dish- I'll pay more but my show won't get buffered and go back to main menu - over and over and over and over

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Quality
Thumbnail of user jeramies1
Texas
1 review
0 helpful votes
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November 13th, 2022

How is it the streaming service that costs the most is the worst service available. Cant watch 1 game...buffers constantly, at least until its commercial time when they show nothing but distasteful trash. This is hulu with live tv folks. Dont waste your money

Products used:
Hulu with live tv

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Value
Quality
Thumbnail of user scotts2719
Maryland
2 reviews
7 helpful votes
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February 21st, 2022

Classic case of take something that works and destroy it (to make it better). It used to remember where I left off in a show, now it almost always restarts the program. I paid for the ad free content and still to this day have found almost NOTHING that plays ad free. The extra money for ad free is clearly not worth the limited content it actually applies to. The only good piece is it is still cheaper than comcast.

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Quality
Thumbnail of user robing561
Oregon
2 reviews
0 helpful votes
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October 4th, 2023

I have had a Hulu subscription for several years specifically to watch General Hospital. I contacted Hulu via their chat where it took over 15 minutes for the rep to suggest more $ after a recent price increase, one of several since I have been watching GH on Hulu.

The rep wrote she could provide a transcript of our chat and then later in the conversation stated she could not and ended the chat.

I wanted the transcript because it illustrates the "Script" used to convince us to pay more for less and…so much more.

I am sure the people who work for Hulu know that some make gazillions and many are challenged to provide for their self and/or families.

Bottom line is accountability and after chatting for about 20 minutes my question (" Where is today's episode of General Hospital") was never answered.

Products used:
Media

Thumbnail of user rachelc33
Illinois
1 review
5 helpful votes
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January 10th, 2015

Why am I PAYING to watch ads, frequently wait for loading, and not be able to share. I understand the not wanting to give out the password to 30 friends and have so many people abusing the system. But literally two of us in the same household cannot us hulu at the same time.
So, what? We have to have 4 different hulu subscriptions for the household. I feel extremely taken advantage of. It is ludicrous.

Tip for consumers:
Just don't.

Value
Quality
Thumbnail of user ashleyc1148
Illinois
1 review
0 helpful votes
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February 15th, 2022

For the amount of one spent a month, every show I watch keeps freezing and and doesn't come back on. Definitely canceling my services with hulu! Fix your technical issues and errors. Money wasted on such a garbage app. If I could give 0 stars I would

Thumbnail of user edh134
Utah
1 review
7 helpful votes
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August 1st, 2018

I never opted in for anything outside of the basic $11.99/month service. Then I got a rude awakening with a $42.26 charge for add-ons I didn't ask for. I then logged into my account to see that I had supposedly opted in for EVERYTHING at almost $100/month! I requested a refund and an immediate cancellation. If they had appealing programming beyond "The Handmaid's Tale", I might consider forgiveness. But everything else is a yawn fest. So, buh bye, Hulu.

Thumbnail of user bobj102
Georgia
2 reviews
5 helpful votes
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April 30th, 2016

I use the service, but the amount of political ads are to much. They only portray a single opinion and seem overly targeted. This could be because only one group is purchasing ads for political use but they appear more often then any other any other ad and I have yet to see a way to disable these ads. I'm planing to continue using the service but if I find out that these ads were not purchased or are being over represented by Hulu in an attempt to manipulate political views then I will be dropping the service and will endeavor to convince my friends to do the same.

Thumbnail of user hansonk9674
Missouri
1 review
2 helpful votes
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August 15th, 2023

Tech support is a joke! Nothing but a bunch of cyber thieves.you call for assistance, they say you need to download anydesk app to verify your location then they take over your system and start making charges on your account through your other apps.Been reported and they're under investigation.trust nobody!

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Quality
Thumbnail of user sammyf15
Tennessee
1 review
11 helpful votes
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September 20th, 2017

I never do reviews, but I am so unhappy with the new user interface they have rolled out. I primarily view on Roku devices, so I am just now dealing with it. I went online and have seen overwhelming negative responses to this UI. I called Hulu and was told in no uncertain terms that they had no plans to address these issues and make it more user friendly. I canceled my subscription. It's disgusting how little they value their consumers.

Thumbnail of user bj116
California
1 review
22 helpful votes
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May 16th, 2020

I pay for Directv. I don't need Hulu other than Directv removed all of the on demand content of past episodes and now Hulu has those rights. If I want to watch reruns of anything I either have to record it on my Directv genie and never delete it, or pay for Hulu. Well now Hulu wants me to sign up for their Hulu+TV just to watch certain shows. 100% will never ever pay Hulu a dime again. You're just effing with consumers to get every last dime from us. Later Hulu.

Thumbnail of user kamiev
Virginia
1 review
2 helpful votes
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June 26th, 2016

Very disappointed on their programming. It doesn't list all the episodes of my favorite show it skips. One minute you watch episode 4 and it skips to 23 very inconsistent. Very frustrated thank goodness I have not subscribe to it my friend told me to try it first since she already has it. I am glad I haven't cause I don't like it... it just made me more mad cause I missed a whole lot of episodes.
Anyone out there don't waste your money on it Nexflix is better even though their behind from keeping it updated.

Thumbnail of user laurad1034
Massachusetts
1 review
3 helpful votes
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December 13th, 2020

Why do I need to sit with my remote and adjust the volume down every time an ad comes on, then raise it when my show returns so I can hear it? Its friggen annoying! And if I dont get to it quick enough, I wake everyone up in the house. Forget watching anything late at night...

Thumbnail of user alyg
Minnesota
1 review
10 helpful votes
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December 26th, 2015

I love Hulu Plus. It has tons of options for entertainment and it's fantastic. The problem I have is that it will not stop buffering. I would get halfway through an episode and it will start to buffer every 10 seconds. I've tried rewinding it a bit, pausing it and just simply waiting and nothing helps. If I had known i would be spending an hour watching a 24 minute episode, I wouldn't have spent money on Hulu and quite honestly just watched a sped up version on YouTube. Very upset.

Thumbnail of user fredm183
Ohio
1 review
1 helpful vote
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September 23rd, 2019

At least 6 days a month since I got this service a year ago, live tv locks up, fails, buffers constantly. Went up to 48.99. Customer service non-existent. All other services through Firestick work fine. Will be cancelling soon.No, it is NOT better than nothing. Pluto is free on Firestick and I will get a broadcast antenna and be done.

Thumbnail of user robinc77
Oregon
2 reviews
2 helpful votes
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January 12th, 2017

First, Hulu stopped accepting my password. It took many attempts over several days to reset password. Second, they don't provide a means to cancel subscription. It's all circular runarounds. Impossible to contact Hulu. Enormous waste of time. In the end, I had to cancel my credit card. Hateful, fraudulent company.

Thumbnail of user kennethm76
Colorado
2 reviews
14 helpful votes
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November 7th, 2016

I have been contacting HULU for 5 months to cancel there no good service; they "HULU" will not cancel and quit charging my credit card. Even disputed the charges with the card service and the denied 2 months of charges. But sure as day they continue to charge my card
Just sent them a final request and damn well will contact the attorney general and have them take over from this point. My advice don't do as I did because you will regret the choice and be ripped off for a long time.

Thumbnail of user glennh51
Arizona
1 review
4 helpful votes
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August 2nd, 2017

Horrible customer service, reps unresponsive to customer concerns regarding this abomination of a "new" unusable interface. Hopefully, more and more people will cancel the service every day until the numbskulls at Hulu get the message, only it will be too late for them by then. Idiots.

Thumbnail of user thomaso34
Illinois
2 reviews
5 helpful votes
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October 7th, 2017

Constant skipping, sound goes but pic freezes... everyday. Live TV or recordings all skip and freeze, crappy service. I talked to customer service they admitted they have lots of problems. Once you get past them trying to blame your device or internet spped they admit it sux. I got some free months of service but its almost not even worth free it sux so bad.

Thumbnail of user joycec158
Tennessee
7 reviews
39 helpful votes
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August 22nd, 2020

There are so many new streaming video sites, like IPTV and about 10 others that cost next to nothing and offer a much-improved viewing experience. The loud commercials are gone and the $80. A month payment Do research and change

Thumbnail of user joshlang32
Oklahoma
1 review
0 helpful votes
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October 5th, 2023

What is the point of paying for "ad free" when you still have watch ads on every show you watch. It's not live tv and I'm paying for no ads but there are still adds every 5 minutes on televised shows. Don't waste your money on the ad free options.

Thumbnail of user sharonm731
California
1 review
4 helpful votes
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December 24th, 2019

As I sit here during the holiday season searching for Christmas shows that we're once a routine part of free television programming, I am disappointed to find that none are available as a part of regular streaming. That Hulu would charge for these holiday programs is offensive. I have to pay or upgrade in order for my children to watch holiday cartoons.
The audacity for Hulu to show Friday the 13th part 1-12 at Christmas, but force me to pay to see them during Halloween is ridiculous! Understand that your customers will bail on you as quickly as they bailed on cable. Terribly disappointed and looking for other options.

Thumbnail of user jasminec14
Colorado
1 review
7 helpful votes
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November 10th, 2015

I like being able to watch the shows I want to Watch without having to pay for cable or satellite. However, as a paying customer of Hulu I have experienced several problems. Sometimes when I watch Hulu and it comes back from commercial it will have the audio but no video. Additionally, sometimes it won't play the episode for a very long, time there's just a ridiculous loading period in which I am worried that it won't work at all. These problems happen often enough that I felt the need to write a review about it. I considered that it might just be my Internet that is the problem, but I also have Netflix and I do not experience the same problems with that. I sincerely hope that these bugs can be fixed.

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