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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user garyb17
Washington
27 reviews
164 helpful votes
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February 4th, 2011

I can't believe this is free. Huku is a great website to catch up on tv shows you missed, discover new tv shows, and basically kill lot of time if you get bored. I use it most when I am travelling, and can't find anything to watch on the hotel tv. Video quality is great as well.

Thumbnail of user josephp3
New Jersey
5 reviews
28 helpful votes
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October 30th, 2011

I find Hulu Premium unacceptable. The fact that you have to pay for it and still watch adds is quite disturbing. I do not like the fact that you have to watch adds in the free version, but I can understand that. I will not purchase Hulu Premium unless they eliminate the adds.

Thumbnail of user rpernst6
Pennsylvania
1 review
2 helpful votes
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July 21st, 2023

At least once a month no connection. It's always the wireless provider, the TV or the phone. Most of the "tech support" hard to understand. One suggested just watch hulu via my phone. Just awful service. Always ready to upsell you though. Truly a Mickey Mouse operation. My suggestion...find a different stream service. Hulu a complete waste of money.

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Thumbnail of user maryg127
Mississippi
5 reviews
4 helpful votes
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January 11th, 2016

I will just say as a past Hulu customer, that I enjoyed Hulu much better than Netflix. Everyone has their favorites, it was just more satisfying to me because of the pre-recorded programs from the day before, and they had added the opportunity to add HBO or Showtime. I would have enjoyed it more if they would have had more shows from different channels.

Thumbnail of user marshallu1
Minnesota
1 review
0 helpful votes
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July 9th, 2018

I am writing this review while i wait for a TV show on Hulu to load. It is slow has many ads and is a pain to watch. I got it so that i could watch the world cup and its costing me 40 dollars a month. I will admit that it has a great variety of shows that i want to watch, but it is hard to watch when it stops every two minutes.

Thumbnail of user davidb7205
Florida
1 review
1 helpful vote
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November 29th, 2021

Dear Mr. Hulu
Where do you get off? Charging me all this money to stream television and I still gotta watch commercials. 3 minutes of television, followed by 3 minutes of commercials. I got away from cable television so that I would NOT be subjected to crummy commercials. What am I paying you for? Television. Not commercials. I am unhappy and am cancelling. I will use my $60-something a month to start a business making birdhouses out of gourds for underprivileged children, because that way I WONT HAVE TO WATCH COMMERCIALS! I hate birdhouses with a passion. But do you know what I hate more? You guessed it... commercials.

Respectfully,
An unhappy former customer

Thumbnail of user nissep
Texas
1 review
1 helpful vote
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June 14th, 2021

One star only because it exists! It's terrible, I can always make all my other apps work with the same internet connection, but not Hulu. They have good programming but they do not care about their customers, AT ALL! There is no one to talk to about customer complaints, they don't care. They don't care about the product they are putting out, just the $$ they are taking in! The commercials are ridiculous and relentless! They are turned up in volume and when the program buffers and fails it takes you straight back to commercials! Over and over! It will play the commercials over and over but fails just as the programming starts! Horrible! They could fix this as don't. I have 4 other apps and Hulu is the only one I struggle with!

Thumbnail of user sandrac125
Michigan
1 review
2 helpful votes
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August 5th, 2017

I had occasion to call Customer Service for help with streaming issues. The young man I spoke with (Michael, I think) was extremely helpful. He spent a lot of time helping me resolve the problem. And resolve it he did! I am very appreciative of his time and consideration. I am a very satisfied customer!

Thumbnail of user jennye3
Arizona
19 reviews
20 helpful votes
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December 4th, 2013

This site rocked when it was 100% free until they added hulu plus which made hardly anything free... now it is OK as they have some shows free but it was much better when everything was completely free though.

Thumbnail of user jeffreyl713
Florida
1 review
31 helpful votes
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June 28th, 2020

I signed up for Spotify which offered Hulu add on demand for free as a perk. Upgraded to Hulu live. Terrible service. Lips and speech always off sync. Canceled Hulu Live. Asked to be returned to Hulu perk as part of my Spotify. They refused saying when I upgraded to Hulu Live I forever lost my Spotify perk! How unfair and stupid from a business model I'd that! Avoid Hulu on demand or live at all costs!

Thumbnail of user feralg
Oklahoma
1 review
1 helpful vote
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February 13th, 2018

I keep getting ads on my Hulu feed, for add-ons such as HBO or Hulu Live. I spend hours trying to get them to work, I spend hours waiting to get through to support. After months of being charged for service I never got, I find put those service are not compatible with my Roku device. Hulu's reponse? A $12 credit. For so many wasted hours. When I asked them not to send me ads I could not use, they said they had no way of knowing what would work for me. Yet my device is registered with them. So they do know what device I use. Very unhappy with the several hours it takes to get through to support. And unhappy with the support people who do not know about the compatibility issues.

Thumbnail of user alexa421
Arizona
1 review
3 helpful votes
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August 29th, 2019

I purchased the " live +no ads plan" and tried to watch the Hunger Games. Guess what?! Every 15 minutes there is an ad! Wtf? I don't care if it's some weird network. If I'm paying you for " no ads". It should be NO ADS! It's wasn't a live stream or a "premium network". These people are a joke. Consumers: it's us and them. They manipulate the system to make money. This world is coming down to us paying for the streaming. If you log on to hulu and pay for no add. You should get " NO ADS"!. Period. They control what you see so if they have ads on ANY network or live stream then they should sell it as "with ads".

Thumbnail of user brittanyc375
Alabama
1 review
0 helpful votes
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November 23rd, 2021

We just got hulu and I was watching dancing with the stars. After all dances I rewound to see who I should vote for but I had to watch a 2 min commercial to watch all the dances that I had just watched. Why would you put commercials every time I rewind 20 seconds? Horrible. I watched another 10 min of commercials to see the 5 min of dancing I was trying to watch

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Thumbnail of user oliviar31
Nebraska
2 reviews
7 helpful votes
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July 26th, 2018

Hello all, I hate hulu with a burning passion. My reasoning? I paid every month for about a year and out of that year my hulu probably work 7 of those 12 months. I finally canceled when I couldn't even open the app on my tv anymore and when I called customer service (multiple times) they would do something through my computer or tv and it never fixed any of the problems. Currently my father is paying for a family account and whenever I try to use to use it, I get logged in, I get to the "Who's Watching" page and when I try to click on anyone is doesn't go anywhere, I can't create a new profile, but that doesn't help, and when I refresh it logs me back out! Stupid streaming service with far too many bugs to be worth having.

Thumbnail of user selimy3
Texas
4 reviews
0 helpful votes
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June 29th, 2022

I have Netflix, YouTube TV. AMC+. HBO Max. None of them have streaming issues. My download speed is 740 Mb/s. I tried everything Hulu recommended. None of them solved my problem. The problem is not on my end.

Thumbnail of user bryans77
Texas
1 review
9 helpful votes
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May 13th, 2017

This new update (5-10-17) is somehow more useless and broken than before. This is the end of my hulu subscription. I can't find my shows through the techno color gradient bull$#*!. It looks like a teenager spiled that stupid colored powder on the screen. This powder also $#*!ed up any and all user freindly options and now tells you what you going to watch... tv would be better at this point. You $#*!ed yourselves hulu, and in doing so you $#*!ed me too. So $#*! you hulu. Amazon prime and netflix?!?!?! $#*!ers

Thumbnail of user patrickr355
Illinois
1 review
4 helpful votes
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October 25th, 2020

I watch hulu all the time and I'm now going to cancel because of their left wing political pushing. If I wanted to see ads for Biden I would watch CNN. I pay for this service and I don't want to see political crap shoved down our throats. I don't care who they vote for and I'll be damned if I want to hear them push who I should vote for. I pay so shut up

Thumbnail of user sheltonh16
Maryland
1 review
2 helpful votes
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March 26th, 2020

I was laid off due to Coronavirus because the Governor shut down the state and I don't work for the Hospital, bank or the only place allowed to work.
I called Hulu and explained what was going on and the customer service person said will give you 4 days in which my bill is not due until april 2nd.
This company do not care about hardship or anything accept money, I have been a customer for 4 years and never late on a payment. This is the most heartless company I've ever seen
L told them I just applied for unemployment, so pay us first we don't care about food or medication just pay us.
May the Lord have mercy on your souls
Shelton Hawkins

Thumbnail of user briana244
Texas
1 review
2 helpful votes
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May 14th, 2018

We've been waiting to see 12 Strong and noticed it came out on Vudu. Rented it and couldn't finish watching the last 30 minutes that evening. Came back the next evening to finish the movie and it said we had to rent it again. Our fault for not knowing what a joke the rental policy is.

Thumbnail of user sandip17
Washington
3 reviews
9 helpful votes
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August 11th, 2015

I love the show catfish, well I noticed on Hulu they had catfish Colombia and catfish Mexico. Well neither one has English subtitles, so I don't understand why put a show on American TV and you can't watch it but by a select few from Mexico or Colombia. Maybe say it's international, non English speaking, non English subtitles. Something to let us know what we get before we waste time checking it out.

Thumbnail of user judyd63
Georgia
1 review
3 helpful votes
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September 25th, 2017

The new format doesn't work in the Roku stick anymore. I hate the new format. We still get the original format on our Sony entertainment system. I love Hulu, but wish it worked on Roku so we don't have to switch systems.

Thumbnail of user mattm59
Utah
1 review
4 helpful votes
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August 10th, 2014

Don't waste your freaken time with this stupid thing called Hulu. Who the Hell wants to pay to see the same three damn commercials three to four times per episode you watch. I have never took the time to right a review but In this case I can't stress enough to any readers to not waste your time with this $#*!. Not worth it!

Thumbnail of user kennyr119
Kentucky
1 review
0 helpful votes
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October 6th, 2022

I bought the Black Friday special last year. I have been charged 10 months but wouldn't let me login to watch. I contacted support twice. They never offered to help me just cancelled after 10 months of payments

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Thumbnail of user clintonm21
New York
2 reviews
8 helpful votes
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September 30th, 2017

It sucked to do it, but I've already canceled my Hulu+ subscription. The UI was that bad. Never seen anything this poorly designed. Ever. The worst. Just read the reviews. Unless the UI is fixed, I'm never coming back. I hope the idiot who designed this is fired and I hope the idiots who signed off on it are fired. Beyond stupid.

Thumbnail of user andreww488
Arizona
2 reviews
4 helpful votes
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September 19th, 2019

When it comes to episodes you're on you have to remember what episode and place you're on. Its going to auto play the next episode whether or not you finished the last and half the time it's going to restart the episode or play at the very ending. Its so frustrating and it's been like this for YEARS so clearly they dont care.

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