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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user theresaw19
California
1 review
0 helpful votes
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March 4th, 2018

I wouldn't bother with live tv, you can't control the station, you have to watch the commercials even if on a DVR. Plus buffering is terrible. I couldn't stand it anymore. NO commercial ad is not really true but better than not.
So i got rid of Live tv and stick to the 11.99 plan. I've tried them on. Playstation vue is best for live tv. You can control the commercials and fast forward.

Thumbnail of user alexisb41
Maine
1 review
8 helpful votes
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February 14th, 2016

$#*! Hulu. Seriously. Paying 11.99 for half seasons and laggy shows. Don't waste your money on this garbage it is well worth it to buy Netflix and wait for the seasons to come out. Hulu is trash and will just aggravate and piss you off.

Thumbnail of user wesw16
Texas
1 review
5 helpful votes
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November 18th, 2017

Crooks! I tried the days 7 free Live TV and was charged full amount of $47 thr 2nd day. Please beware of the full surcharge that will be automatically deducted from yours checking account. Crooks! I would be better off with DirecTV R cable! This was a good idea but y should I pay that much and get screwed on the Trial period. I have been a cord cutter for 8 yrs now and think what they are doing is great but not at $45ish dollar's. B4 for you know it it will cost more than top line of cable. Not saying Netflix has all the Answers but the the prices is low and they are making there own Content. I loved Hulu but got "Screwed" by Their billing that partment!

Thumbnail of user timl313
Ohio
1 review
4 helpful votes
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December 18th, 2019

I can't give it a zero, went to Hulu cut the cord to save money like the advertisement an here they raise their prices. We don't get anymore channels why do we have an increase? They say it's cause the value no it's cause they see everyone switch to Hulu, an think oh we can make more money if we raise our price well now your pricing is back up with cable an there are more channels to cable so now I'm stopping Hulu. People look to save a buck with everything in the world rasing price an everything going up in price but our paychecks so way to be greedy like the other tv providers.

Thumbnail of user gailv7
Arizona
2 reviews
3 helpful votes
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January 18th, 2017

Signed up for free week, then saw all the complaints online about impossible to cancel after free trial so canceled after 2 days on line through Hulu as instructions said. Never used it, took it off menu. Found out today the have been charging my credit card, was on line 80 minutes, 47 on hold waiting for Hulu rep who was nasty and hung up onRoku rep and me. Spent my on hold time spreading the word. I consider Roku complicit. They know how Hulufunctions and participate, warned me wait would be impossibly long.

Thumbnail of user joeyh23
Washington
1 review
2 helpful votes
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November 10th, 2015

I love Hulu. The only thing that I have a problem with well two things are bill Carey more than one season but then they cut part of the season off and you can't go back and rewatch it also if you going to only supply half of season then don't supply the last half and leave the first half gone. I prefer it supply the whole season rather than anything at all personally. But if I have to choose I'd rather watch the first half of the season at least then I know whats going on. Other than that I love the line up!

Thumbnail of user stephenm1713
Georgia
1 review
1 helpful vote
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June 6th, 2021

Found out a have been paying for someones else account for 10 months (i dont have hulu) figured it out, called, 2 hours of wait time for customer rep. Never answered and kicked my to a satisfaction survey that of course i gave absolute minimums to. Left message and call back number never called me back completely fraudulent company that might as well call themselves the hula mafia or sig heil HULU. Will have to make fraud report with bank and civil action now against hulu very very disatisfied will never ever use service and suggest you'all dont either very deceptive on if there if problems call this number for fraud cases link.

Products used:
One i never purchased but was charged for for someone else

Service
Value
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Thumbnail of user kevinc151
California
1 review
3 helpful votes
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June 12th, 2016

I subscribe to Hulu, Netflix and Amazon. I find Hulu the most difficult to navigate between the three streaming services. I have also noticed Hulu seems to have as many or more commercials as regular network TV. This bothers me quit a bit. Don't usually do reviews, but I have surprisingly found myself considering canceling Hulu because of this.

Thumbnail of user bills136
Louisiana
1 review
6 helpful votes
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August 23rd, 2015

I am about ready to throw a shoe through the tv. Trying to watch a series on Hulu today and every episode I have to restart because Hulu can't figure out how to achieve proper downloads. The last episode I never even got to finish. After the episode restarted from the beginning 5 times I had to give up. Hulu wants to blame it on your tv or internet provider but it is truly a Hulu problem. My internet service is downloading at 50mps and Hulu requires 1-3mps. I also have no problem with Netflix or Amazon. Hulu has a great selection, if they could only figure out how to let us watch it.

Thumbnail of user alis860
Georgia
1 review
1 helpful vote
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August 2nd, 2016

I'm pretty satisfied with hulu, but wtf is up with the ridiculously small search letters! I've contemplated cancelling it just for this reason. I have 20/20 vision and freaking need a magnifying glass to type in the letters to find a show. I'm using my wii to stream hulu, so not sure if it's just an issue related to the wii or what but really... step it up hulu and enlarge the letters!

Thumbnail of user roberta804
Texas
1 review
2 helpful votes
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August 21st, 2019

HULU false advertises when it says you can rewind or fast forward. Stay away from this service you will get pissed if your watching sports and want to rewind during commercials or fast forward after pausing it or recording it. Cancelled and went to youtubetv to fix the issue.

Thumbnail of user christnah1
Pennsylvania
1 review
0 helpful votes
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February 4th, 2023

I've had Hulu for awhile. Everything was fine until the November update. After that all I get us glitching and freezing. I have spoken to customer service repeatedly and got told it was my cell(it wasn't), my cell provider(it isn't) and to do the steps I had already done countless times before calling them. I can't get a refund because I pay with gift cards. I can suspend my account but I wasted $ on those cards when I unsuspend to see if the app works. I talked to someone who told me they were would advance this case to someone. They said I would get an email. Still have yet to hear anything. Hulu has an excellent selection of stuff to watch. But what good is that selection when I can't watch anything and am losing money because Hulu refused to fix their update or refund my money on a gift card?!

Thumbnail of user petem259
New York
1 review
0 helpful votes
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March 13th, 2021

Why does hulu keep stopping. You restart it and you have to watch the same scene over again several times. Its not on my end. And my tv turns off all by itself. Wtf. Doesnt do it on netflix or amazon. Its like the 3 stooges are running this operation. Come on man its2021. Tv should be better than this don't ya think.

Thumbnail of user beckym426
Oregon
1 review
0 helpful votes
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June 10th, 2022

I am a subscriber, I love hulu except the commercial volume. I am probably the minority that actually doesn't get up for commercials I find most of them amusing and if want want to get up during a show I pause it like a normal person! So most of the time I don't need to get up and have to mite the damb commercial because my neighbor 2 miles away can here it. Stop upping the freaking commercial volume amd most of the couch potato subscribers will watch them because they can be pretty entertaining.

Thumbnail of user millicenty1
California
1 review
0 helpful votes
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December 11th, 2020

Horrible movies terrible glitchy platform and if you watched something 3 years ago and left it at 30 sec left it will remember but if you just started a new movie and are 15min into it it will be gone not in history or keep watching... the playback is so bad its like watching 90s tv. Prime tv is way better love that i will cancel hulu this month and never look back

Thumbnail of user edwards1400
Pennsylvania
1 review
1 helpful vote
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April 21st, 2022

I had Hulu since the beginning of January and it is horrible I'm always having to call them there are nothing but a lot of problems getting constantly knocked out, nothing but buffering TV always blinking it is a horrible horrible horrible company. They do not believe in quality. I pay only $100 a month and that's with live TV HBO Max and Cinemax and it is not worth it. I'm going back to cable screw you Hulu

Thumbnail of user toms37
Illinois
11 reviews
21 helpful votes
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January 8th, 2012

They have some good shows on there, and they are for free, their movies are not so great thought, very old style and not interesting most of the times. A lot of Life time movies, wich are mostly for lonely people

Thumbnail of user rebeccam164
Pennsylvania
1 review
3 helpful votes
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August 21st, 2017

You guys are the actual cancer of the internet. You beg for me to take you back. And I get fed up saying, "Yes I'm sure." Overdrafted my account once... Then you take money I need for bills even though I unsubscribed a week before the date of the payment? You suck. Thanks for making life harder than it needs to be you hacks.

Thumbnail of user vanessac62
Ohio
1 review
1 helpful vote
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August 15th, 2017

So I decided to try Hulu thinking i could watch Game of Thrones on Hulu.com on my computer... NOPE! They want you to go buy a their partners devices to watch it. I feel like it is a scam. I can get all the seasons from the library... for free! They want you to add on all of this stuff, my bill for TV is cheaper. Why would i pay for this? I would not reccomend Hulu! I will stick with netflix. Obviously the shows on hulu are not worth my time. So glad i wasted my time creating an account.

Tip for consumers:
Have an apple, Samsung, android, etc device to watch anything worth while.

Service
Value
Quality
Thumbnail of user he11706
West Virginia
1 review
1 helpful vote
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February 20th, 2018

Hulu works great for a stretch and then buffers every few seconds, making it totally unwatchable, and this is after paying for commercial-free. Amazon and Netflix never buffer like this. When Hulu had commercials, it never buffered during commercials, only during shows. Fishy.

Thumbnail of user miket1581
California
1 review
0 helpful votes
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May 16th, 2022

Hulu is a grossly overpriced joke!
The interface dosent work half the time. The DVR dosent record your shows, the tech support is non existent. And all this for the most expensive streaming app available

Service
Value
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Thumbnail of user pattys127
California
1 review
4 helpful votes
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December 18th, 2018

I pay $43 for no commercials /advertisements it's a lie I get maybe a hand full with no commercials/advertisements and it doesn't matter what station or tv show yes I'm Angry I gave it a 3 only because as of now it's cheaper than dish

Thumbnail of user laurenw159
North Carolina
1 review
1 helpful vote
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May 7th, 2019

Hulu is just a waste of time and money... The time I spend watching ads and trying to fix streaming errors, I could have watched every episode in every season of friends... twice. IT NEVER resumes where I last left off and buffers FOREVER. #teamnetflix

Thumbnail of user gregr388
Florida
1 review
5 helpful votes
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January 12th, 2020

I purchased Hulu commercial free and yet most anything I click on has commercials. When I call to complain they say those programs are "On Demand". There are less and less that are NOT "On Demand". The least they could do is have a category or notation warning me there are commercials before watching it. Reality told, what they are doing is collecting $$ for ad free PLUS getting paid for every commercial they sneak by you. In the potato chip world that's called double dipping! Don't get screwed. On Netflix ANYTHING I click on is commercial free - its not that difficult - they are scamming us at HULU - should be a class action law suit! Youtube Premium here I come!

Thumbnail of user amitk22
Wisconsin
1 review
4 helpful votes
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May 10th, 2015

Hulu is pathetic.

They show ads every few minutes. The worst part is that the ads pause during streaming and you have to sit through the slow dragging ads.

Pathetic service. The day another service has the same shows, I'll cancel my service - WITH PLEASURE!

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