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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user dival1
California
1 review
6 helpful votes
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August 8th, 2015

I just joined hulu couple of weeks ago and every times I will watch the past season of the game there is a stupid commercial. When the video goes on commercial it stop and take 30 min to start playing sometimes it tell bull$#*!tt that the video is unavailable playing it on my internet when I have perfectly good internet service I emailed them about that problem and no one responded right back to me.

DONT WASTE UR FREAKING MONEY ON THIS BULLSHIITT SERVICE.

Thumbnail of user davidb8808
California
1 review
0 helpful votes
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September 8th, 2022

I had HULU ad TV--A few days ago they emailed me and told me that after October of this year I would no longer be able to watch HULU on any of my 5 LG tvs. Of course I could buy 5 ROKU at $25-35 each plus installation if I wanted. Then They decided to add $1.00 a month to ADTV. Now, they make a profit off of those ads--why not just charge more for the ads instead of passing it onto the consumer? So I canceled--there are more and better streaming devices with better content that changes more often., They are owned by Disney--I encourage everyone to boycot HULU and the Disney streaming device.

Products used:
HULU ADTV

Service
Value
Quality
Thumbnail of user mp62
California
4 reviews
42 helpful votes
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November 14th, 2015

Got the 1 month free, The typical come-on i. E. NOTHING IS FOR FREE. Couldn't access Hulu after the month BUT WAS CHARGED! Called, asked for the refund and to check that I CANCELLED THE SUBSCRIPTION. Refused to give me the month that I did not use. Asked for supervisor, put on hold for 25 minutes, hung up after I remembered that American Express will dispute the charge. Sure enough... GOT CREDIT immediately from AE! AGAIN... NOTHING IS FREE... I kept thinking of the many people that do not check/reconcile their statements and would not catch the error.

Thumbnail of user ryann40
Washington
1 review
2 helpful votes
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September 20th, 2016

I'm sick of logging into hulu and not being able to see anything but ad's. I am able to hear the shows, but not see them. I'm so over it! Happens constantly, so unreliable! Back to Netflix!

Thumbnail of user barbb54
Minnesota
1 review
0 helpful votes
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August 18th, 2018

I spoke to Brandon about an issue I was having and he went above and beyond to help me. I seriously haven't had such amazing customer service in a long time. I am a happy customer
Customer!

Thumbnail of user marys2160
New Mexico
1 review
0 helpful votes
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July 21st, 2020

I cancelled Hulu 4 months ago
They were billing me on 2 different credit cards
They continued to charge my credit cards Every month
I had to cancel my credit cards which adversely affected my credit score
And credit this is really upsetting and totally not acceptable.

Thumbnail of user teluf
California
1 review
8 helpful votes
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February 15th, 2016

This is getting RIDICULOUS! I have done everything that online sources have told me to do to end the chopping on hulu and NOTHING is working. I am frustrated because I am PAYING to watch my t. V. shows and I am missing half of the episode with all the chopped up scenes added up. I am seriously considering canceling my membership and just going back to hulu where I don't have to pay anything. I just have to wait till it comes onto the free side of this website because if it is choppy there, at least it was FREE. I've been putting up with this for a while, but ENOUGH is ENOUGH.

Thumbnail of user hollieh22
Texas
1 review
4 helpful votes
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December 25th, 2018

I have an Amazon firestick and Hulu is the only tv service that I have an issue with. Netflix, Sling, YouTube TV and every other app I have work great. Hulu is constantly freezing, has issues with playback and I consistently have to uninstall and reinstall. If something does not improve soon I will be canceling my subscription.

Thumbnail of user robt125
Texas
2 reviews
4 helpful votes
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August 3rd, 2021

Hulu is a RIP-OFF, a FRAUD… watch your bank accounts! My account was hacked by someone in Washington, DC (they verified it) yet I was not issued a credit for the services. Hulu told me because I paid my account in full for the year with a credit card that they could not refund my money or apply it back to my account! WHAT?!?! Now, after 5 MONTHS after canceling my bank account was charged once again?!?! I DO NOT HAVE HULU!
FRAUD, FRAUD, FRAUD… Never retuning!
Buyer BEWARE!

Service
Value
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Returns
Quality
Thumbnail of user lesliew141
California
2 reviews
2 helpful votes
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December 14th, 2019

Hulu used to be worth having... no good shows... have to get live tv to watch old abc Shows... some shows have one season... and its unpredictable how long something will be on hulu...

Thumbnail of user stephens154
Florida
1 review
7 helpful votes
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April 14th, 2017

As soon as I signed up for a free trial they charged me then they make it very difficult to cancel. Now they make it difficult to leave a review by making the review 100 characters or more

Thumbnail of user williamw8
Michigan
1 review
0 helpful votes
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November 15th, 2011

I Pay for Hulu plus for $7.99 a month and let me tell you, I no long watch my cable channels I am thinking shutting my cable off all the way and just keep my internet for hulu plus way cheaper

Thumbnail of user tym31
New York
1 review
0 helpful votes
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March 20th, 2019

The awful FX shows they make you watch there ads they are so terrible looking and they have the volume on ads turned up 1000 % so you have to adjust sounds every time as comes on terrible.

Thumbnail of user jc1033
Arizona
1 review
1 helpful vote
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March 4th, 2020

I can't, please lock me in to my home network, I travel for work. A lot.
We can't do that.
Sigh
Ok, cancel me, I can't travel home every 30 days just because HULU wants me to...

Thumbnail of user franciscof18
California
3 reviews
15 helpful votes
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April 10th, 2016

I had no issues canceling my service and they even provided a refund. Great ethics for a company. Are a company that I would do business with again in the future

Thumbnail of user janetw89
Arkansas
1 review
2 helpful votes
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July 6th, 2017

Does not stream well (has to stop and load) and it plays commercials as often as regular tv. The commercials are very repetitive. Will be canceling before the "trial" is up!

Thumbnail of user vincej6
Washington
1 review
3 helpful votes
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February 11th, 2015

If I wanted to watch commercials and pay for them I would order cable TV or satellite TV I pay for my subscriptions to Netflix Hulu Amazon so that I don't have to watch ads, I cancel my subscription with anybody who shows ads during my shows I do the Internet TV so that I don't have to watch ads remove the ads and I renew my subscription I'm not paying for commercials Hulu sucks

Thumbnail of user ronf317
California
1 review
0 helpful votes
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October 24th, 2020

Can't cancel when you want to, I have tried three times to cancel this service, each time they inform me I never did cancel. Stay away from this service unless you want it forever.

Thumbnail of user mauram4
Florida
1 review
2 helpful votes
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March 10th, 2017

Where is the Daily show? Don't tell me because Travol Noah speaking about "Him" you taking him out it is my favorite show so is time to looking for another streaming tv show, Sad!

Thumbnail of user nelliem21
Ohio
1 review
9 helpful votes
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May 27th, 2017

I don't know what moron came up with the idea to change everything up but the new Hulu sucks the way you find things the way the system setup I don't know what they was thinking

Thumbnail of user danad258
Minnesota
2 reviews
0 helpful votes
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August 12th, 2020

You basically pay for commercials. Even if you record you have to sit through commercials and a LOT of them! You have less commercials with regular tv!

Thumbnail of user kirks165
Washington
1 review
0 helpful votes
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May 25th, 2021

Fubo blows Hulu away. I never ever have to watch a commercial to watch a game or almost all movies except on fubu tv network channel. Hulu has way to many commercials. SUCK AZZ

Service
Value
Shipping
Returns
Quality
Thumbnail of user erict200
Louisiana
1 review
6 helpful votes
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December 3rd, 2018

Just got the free 2 month trial and I hate Hulu already, not nearly as good as my Netf or Am Prime... adds, buffering problems, horrible interface content is blahh, I will not pay for it!

Thumbnail of user timothyc29
Maryland
1 review
2 helpful votes
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July 4th, 2015

I dont mind tbe commercials but it is mind numbing when you see the same commercials 6 times in the same episode! Please make sure i dont see the exact same commercial over and over!

Thumbnail of user ethanm29
South Carolina
1 review
2 helpful votes
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June 20th, 2014

The idea is great, but the ads, OMG I HATE THE ADS! The ads just create more annoyances, when the days over you just want to sit back and relax, but they want to make you watch repeating ads time and time again

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