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Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.
Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback
I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.
The site hardly ever works, I've been trying to watch a show for 2 HOURS and have been thrown a plethora of errors I want to snap my laptop in half, Hulu will be my downfall
Tip for consumers:
Literally just don’t - get Netflix instead or 123 movies I’d rather deal with a virus than Hulu
THE COMMERCIALS FOR A PERSON OF MY AGE ARE OFFENSIVE AND NOT EXCEPTABLE.IT'S NOT OK TO ACT ANYWAY THAT FEELS GOOD. REMBER THE MONEY TODAY IS NOT CONTROLLED BY THE SNOWFLAKE DE-GENERATION.IT'S CONTROLLED BY MY GENERATION AND MY FATHERS.
Tip for consumers:
IF INTERRACIAL OR HOMOSEXUAL COMMERCIAL OFFEND YOU THEN DO NOT BOTHER WITH HULU!
Products used:
ANTANA TV
Extremely slow and unable to load live TV programs. It's easier to just watch things on my phone rather than use their service.
I love Hulu+livetv however lately on my Samsung TV almost every commercial break it will freeze and I lose my spot on live TV or if I start a replay I end losing my spot. I have done TV updates, uninstall and reinstalled the app, unplugged TV, pretty much everything and no solution. I had to go back to FubooTV in which I love because their commercial never freeze. My RokuTV I never had that issue but it would pause for a second like it had to catch up or something. Hope Hulu can resolve this issue.
I have no complaint besides no dragon ball z. You have dragon ball and dragon ball gt and it's not in English... CMON how are people supposed to watch it in japenesse?!?!?!,!? Please fix this
I was with Netflix for years and decided there should be a change. I began with hulu and their free week trial. I hated all the commercials, you can pay the same price everywhere else and there's none of that going on. Then I canceled on the last day so that I wouldn't be charged, besides my bank account was emptied out, so there was nothing there either way. But of course, the next day after I canceled I recieved an email that I had been charged 7.99. I called them and told them I didn't want the subscription, which was why I canceled. The lady claimed I canceled a day late, which I told her to recheck the dates and she did. Because I canceled an hour to late I was charged and was able to watch hulu fro the next month. Oh great. Well once she figured out I didn't want it at all, she offered a refund. Which will take 3-5 business days to go through. Great! Now I'll owe a $25 overdraft fee for absolutely NOTHING. I was considering coming back for the 11.99 subscription since my kids seemed to like it a bit. But now? Maybe if you get some DUBBED anime and not only SUBBED kind then I'll return. I was very excited to introduce my kids to Sailor Moon, but only my oldest can keep up with the subtitles. Just pure disappointment..
If you're wondering why I'm back after complaining about how much I hate Hulu, I couldn't help but pay only $0.99 monthly since that was the cost if you have Spotify. Which by the way, if they could afford to hand out $0.99 subscriptions for Hulu, I'm sure they could afford to lower the amount of ads for regular paid users.
I notice the player works with HTML5/Safari now. No more Flash player or any plug-in required. Great! But.
The new interface makes no sense. I use Hulu to watch ONE show and that was the ONLY show I ever watched on Hulu. Yet, there's never a damn queue to watch the next episode. I manually have to look for it. And there's no way for me to continue the show when I visit the homepage. I have to search for the series then choose a season and an episode. Really?
On top of that, the ads are just as annoying as before. Now, I just keep an adblocker on and wait for the countdowns to finish. This case, I don't have to silence the audio or see the ads. I get they offer an ad-free option for a couple of dollars more, but that's not an option with the Spotify Hulu premium add-on situation. You're stuck with this ad-filled version. In any case, Hulu should just meet the middle price of the ad and ad-free subscription and just charge one fee. Who the f@#$ would actually PAY to watch ads? Most people would complain anyway.
I am on the computer a lot and watch South Park on the side. The Hulu web player is complete trash. Today, I have seen the Kung Fu Panda (Wix.com) advertisement so many times that I wanted to punch my computer screen. It plays that same commercial clipped in the beginning, then 5 seconds later, plays the whole 30 second commercial.
The web player bugs out and the navigation/slider/skip disappears. The only way to fix that is to refresh the page, and if you do that, the player forces you to start from the beginning and watch the same commercials again even if you JUST saw them!
The player uses Flash which is beyond frustrating. It heats up the Macbook Pro Retina like crazy. And on full screen, it freezes up the browser. On top of that, the navigation on the pages are poor. It's so difficult to to browse episodes. They're in that slide menu, so tiny, it's impossible to pick episodes comfortably.
The player on the web and on the iPad refuses to play the next episode for any show, and sometimes if I hit "next episode", it plays an episode of a totally different show. Sometimes, it won't remember where I last left off in an episode and would replay the whole thing which requires me to re-watch ads and then skip credits, etc.
Also, I haven't found an option that leads you automatically skip opening and ending credits. It makes absolutely no sense for an ad to play, then opening credits, then another ad and finally the show. At the end of the show, another ad plays then the ending credits. Really?!
Honestly, with frustrations like the ones mentioned above, and the fact that sometimes the player refuses to load (which then you have to close and restart the player, watch the same ads again), you wonder why people pirate all these shows to watch. Because no one wants to PAY and deal with stuff like this!
I'm trying to watch a show I am 18 minutes into the show and I am on my fifth two minute long commercial break this is bull$#*! especially for how much I pay for Hulu.
No way I am paying for service and having to put up with commercials. It is a Rip off. Don't walk away, run away from this.
Price is ok, ads are way more than cable and too much. Quality is great if you have good internet. I like it for the most part.
If it doesn't change we will cancel. Not sure how this made it out into public. Text based with super large lettering, very stupid.
I like the idea of Hulu because it has more options than Netflix but there are WAY TOO MANY COMMERCIALS. 7 commercial times in a one hour show is ridiculous, that's more than you even get on T. V.
Absolutely terrible choose any other service but this. Forces same ad over and over always pushing political stuff when I'm trying to watch a video.
Hulu is a dumpter fire, a black hole of corporate short cuts, where entertainment goes to die. First and the most annoying is the commercials. How they can justify a pay for streaming service WITH commercials is criminal. But what's worse is the commercials repeat ad nauseam. The content of the commerical are somehow worse, completely wrong demographic, obviously manipulative, and just all around bad. Hulu's commercials actively makes me want to boycott anything advertised. Their original programming (save handmaidens tale) is awful; just shallow bs. All flash no substance. They might as well be bravo. The interface is janky, making it hard to navigate to or keep queued up programing I actually like. Instead it forces feeds you pop bs you never asked for, just like the iTunes home page. Hulu truly exemplifies a bad service. They took all the mistakes made by network TV over the last 18 yrs and applies them to a streaming service. Let's put it this way, if netflix is a flying car, hulu is a 96 Ford Taurus with rocket engines painted on the side and cardboard wings. Case and point, hulu disabled their feedback page, probably because they couldn't handle the negative back. Please hulu just stop being so horrendously bad.
I really enjoy Hulu but there are extremely too many commercials. It really takes away from the enjoyment. Netflix has definitely got them beat.
Don't want you pushing your political agendas on myself and my family! Especially when they are full of lies from uninformed and uneducated idiots!
It almost seems like they have annoying ads so we take the ad free package. The progressive and AT &T adds are horrible?
HULU is too Slow. The scene clips lag behind and i have to move cursor forward or backward to catch up. Very Frustrating.
Customer service simply has no idea what they are doing. I have to keep re-entering my credit card or my email and password.
Hulu charged me for the free one week trial, so I tried to call their customer service. I was turned away without getting any actual help. WOULD NOT RECOMMEND USING HULU.
Hulu has become worst.
Bad customer service
No response to complaints
Unable to find certain movie's I need.
It's just terrible
I'm at my daughter house and Hulu is horrible. Buffering and error codes. She pays $70 dollars a month for this!
A Hulu account allows only one video to be streamed at a time, Doesn't get any worse than this. Stay away!
I love sitcoms, where are they, no black sitcoms a different world were on there etc no classics I use to have Hulu before I renew my subscription and it is not the same, therefore I cancelled it.
I just called Hulu to ask which plan I had since it's been several years since I sign on with them. Started out great, they asked for my name and address, standard practice. Then I was asked for my email address (thinking I'll be getting more unwanted emails) but I gave it to them. Next question was the last 4 digits of my credit card which is charged each month by Hulu,I wasn't sure which one I used but thankfully I was able to look at my last statement which hadn't been shredded yet. Okay, they have everything but my blood type so I thought I could get the name of the plan I had but nope! Now they wanted 2 shows that I watched on Hulu during the last 2 weeks, really? I was on vacation and couldn't answer that question. Next they wanted to know which devices I watched Hulu on and by now I'm mad! I said a tv (true) but they weren't happy with that. They wanted to know the brand of TV. All of this info to find out which plan I was on! I hung up and cancelled my Hulu account. Never again!
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