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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user debbieb867
Georgia
1 review
0 helpful votes
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March 11th, 2020

For the past week streaming live stops. Can not get in touch with support. When it works it is great. Getting tired of the pauses.

Thumbnail of user tylers76
New Jersey
1 review
1 helpful vote
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October 18th, 2017

As much as I hate to hand out a 2 star rating to any kind of service I have no choice but to give it to Hulu. If it weren't for the quality of the content I'd give it a 1 star rating.

After the app was updated to the new interface I have experience an extreme amount of lost connections while viewing Hulu programs. My Roku TV is hard-wired to my router with a download speed of 120mbps which is plenty fast enough for anything I want to watch. All ethernet ports on the router produce the same result of dropped connections with Hulu, while all other apps (Sling, Netflix, Amazon, Plex) function flwlessly. Switching ports does not make anything better or worse. Currently I am 19 minutes in to an episode of one of your original programs and it's lost connection 10 times.

Secondly, the interface is quite beautiful, but ultimately it's hard to navigate. As a fan of windows 10 and the "Metro" interface I was excited to see this revision to the app, however this is somewhat difficult to navigate. By "somewhat" I mean it's terrible. Not sure how they can fix this since I'm not an interface expert, but it needs to be done.

The biggest problem is the connection issue. Resetting the TV and reinstalling the ap fresh has made no difference.

Thumbnail of user katherined581
Illinois
1 review
0 helpful votes
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October 25th, 2022

You accept ads featuring Joe Rogan lying about the Illinios SAFE-T Act that doesn't just let the rich get out of jail. Come on, at least put a warning that the commercial is a lie.

Thumbnail of user amandaa42
Tennessee
1 review
1 helpful vote
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October 20th, 2015

Hulu has impeccable service. I was billed in error but they handled this within MINUTES. I will definitely keep them in mind for my future needs.

Thumbnail of user sarahj152
New York
1 review
1 helpful vote
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September 8th, 2016

Do not use this service! Has $#*!ty shows, bad service, and an unhelpful staff. They leave you completely on your own! F this business!

Thumbnail of user jenniferp135
Idaho
2 reviews
5 helpful votes
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January 21st, 2017

Hulu is always buffering we spend more time waiting for the movie to come back on then actually watching the movie it's absolutely terrible

Thumbnail of user boby23
Florida
1 review
5 helpful votes
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October 17th, 2017

Why... why did you kill a decent interface and replace it with complete frustrating garbage. Dont subscribe to Hulu until the interface is corrected.

Thumbnail of user eveh34
Colorado
1 review
1 helpful vote
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March 14th, 2019

It has some good show and movies but too complicated to use and the ads are super annoying, I'm sorry but Netflix is better.

Thumbnail of user rossd137
California
1 review
0 helpful votes
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October 18th, 2022

Went from like7$ to $ 30 a month called and it took one hour and forty five minutes to get resolved. Check your bill.

Thumbnail of user mattb190
Slovenia
7 reviews
70 helpful votes
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August 3rd, 2018

I wanted to write a review about Hulu, I really wanted but I couldn't, and I still can't. I'm sorry, but I'm not from the USA so I'm not allowed to witness the magnificency the service that Hulu has to offer. And since the internet is becoming more user-unfriendly by the day, due to policies, limitations and other stuff, I decided why not; I will write about how I see Hulu. Hulu is now sadly, everywhere on the internet, you can "see" its videos under most news articles and such. But it's all USA-restricted, while the internet is still a worldwide thing as far as I know. So, dear Hulu, become a worldwide service or get the f*ck off my worldwide internet pages!

Oh and lastly, if you want to actually use Hulu, you have to go live in the USA or get a VPN... but I'm afraid a VPN alone will not be enough to register, since I read you can only register with your credit card or PayPal address, that belongs to a resident from the USA. I wouldn't be surprised the least if somebody would actually go through the hassle of getting a fake credit card just to be able to register. Hulu in my eyes is a parasite of the internet, with such limitations and should be either expanded or forgotten.

Thumbnail of user joeb2220
New Jersey
1 review
0 helpful votes
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March 10th, 2022

Video scaling issues, too much bordering... ultimately needing a magnifying glass to watch the video

Tip for consumers:
Do not use Hulu

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Value
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Thumbnail of user mingb2
Oregon
1 review
1 helpful vote
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March 29th, 2018

I couldn't get the videos to play on my iPhone. Also they don't really have any good movies. The hulu tv shows are kinda lame too.

Thumbnail of user amandar37
New Jersey
1 review
1 helpful vote
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January 23rd, 2015

I really like Hulu. I would rather pay for this then hos much cable cost. People have become very selfish about a couple commercials.

Thumbnail of user pascalm10
Canada
1 review
3 helpful votes
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January 7th, 2016

I have Netflix and Hulu subscription. Loving both services! Use this link to get 2 weeks free at Hulu. Give it a try! http://www.hulu.com/r/0Mc4SQ

Thumbnail of user jasont215
North Carolina
1 review
6 helpful votes
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September 24th, 2018

I used to like Hulu, but after today I'm looking at getting rid of the service. Today was the first time since they did the massive overhaul of their homepage where I had to pause a show on my computer. At first, I wasn't able to get the pause button to come up, so I decided to stop the show and restart it. When I hit the X, it dropped the video to the bottom corner and kept playing. At least the pause button showed up. After some work, I was able to get the pause button to show up on the full screen mode, so I paused it and walked away to deal with a couple of things. When I walked by my computer, the video was playing. Okay, maybe I didn't hit the button after all, so I rewound the show and paused it again, making sure that I did pause it. The movement and sound stopped. I'm sure you can guess what was happening when I returned. Of course, it was playing again. This time I paused the video and sat there. After 10-15, the video would unpause and continue. Why should I have to exit a video when I get up to go to the bathroom or get a drink of water? This is ridiculous. It's making the watching experience worse. I can get over the complaints that others have posted about the look of the interface, but this isn't live TV. I shouldn't be tied down to my computer for the full running length of the show just because they don't allow you to pause the video any more.

Thumbnail of user cherylk57
Illinois
1 review
1 helpful vote
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October 1st, 2017

I dont like it either is very hard to find shows u want. Were before it would say all caught on shows you watch all the time. Change bac...

Thumbnail of user kmaco
Texas
2 reviews
15 helpful votes
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December 23rd, 2018

Some shows i wanted to watch, but way too many ads for price and not that much original content. Compared to netflix i would say not a good value

Thumbnail of user frankm673
South Dakota
1 review
4 helpful votes
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November 2nd, 2019

After thousands of complaints about not being able to jump to live with firestick Hulu does nothing. I. Am. Done.

Thumbnail of user deloress66
California
1 review
0 helpful votes
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September 13th, 2021

I was out of town recently and was watching Super Heists in the hotel and got hooked. There were some episodes that I didn't finishing watching. I found out that the full episodes were on Hulu which I thought was great. I signed up for a free trial. I wanted to get the 30 day Hulu only trial but Hulu wouldn't let me so I had no choice but to select the 7 day trial. This was fine since all I wanted to do was watch 3 episodes of Super Heists and that was basically it.

When I searched for Super Heists, Hulu said that this was live TV and that I had to pay $2.16. It wasn't after this happened that I read Hulu reviews and someone said that Hulu had moved some their regular shows to Live TV when they weren't in that category before. This is shady.

I don't watch a lot of what is on TV these days so I don't have a need to pay month subscriptions. I had given up cable about 10 years ago and never signed up for satellite TV either.

From some of the other reviews I read, Hulu charges you for a subscription that isn't add free. I thought that was the point of paying for subscriptions - to avoid ads.

It's shameful how greed has become the backbone of big business. If I'm going to be bombarded with ads, I'd except not to pay for the Hulu service. If I'm paying, I shouldn't see ads. Hulu is getting paid by their subscribers and the advertisers.

I'm guessing the $2.16 is per episode. This isn't a lot of money but Super Heists isn't live TV so I shouldn't be charged for it. Hulu is shady.

Thumbnail of user tarab112
Arizona
1 review
5 helpful votes
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August 2nd, 2018

I started Live TV service on the 11th. I found out it does not work on the device in my bedroom, so I was going to cancel Live TV but keep streaming before it renewed. On the 2nd I was billed for the next month. Customer service told me that's the day they bill and my prior bill was prorated.

I said, fine, ok, please cancel Live TV and I explained why. I was told I would be charged an entire month and could not be issued a refund because I had "a lot of usage". I said, you just charged me today, how can that be a lot of usage? I was told that if I had only watched one show, they could have refunded it, but since I had the TV on in the background for a few hours, they refused. I escalated and was told the same thing. I asked for the next level up and was told there was no one higher to talk to.

So because I was STREAMING, not even watching live TV in the background for a few hours, they were refusing to refund the month I was not going to use. I told them to cancel my service completely.

I would have renewed the live TV portion of the service, and kept the streaming, once I upgraded my device in the bedroom, but not after that terrible customer service.

Thumbnail of user johns2548
Missouri
1 review
2 helpful votes
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December 18th, 2017

Why do they only show modern hellywood crap shows? What happened to all the old good shows? Hulu sucks!

Thumbnail of user justusa9
Minnesota
1 review
2 helpful votes
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July 26th, 2020

The shows are constantly loading and unwatchable, but the commercials run just fine. Totally broken. Dont waste your money.

Thumbnail of user jessicah1690
California
0 reviews
0 helpful votes
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January 16th, 2022

Hulu has the worst tech of any streaming service I've ever used. I'd pass on this one. The service goes down a lot.

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Thumbnail of user davidb2441
Germany
2 reviews
0 helpful votes
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August 2nd, 2019

It is good, though I´m not the one who is paying for it, however my girlfriend does. Lets see if I finally join.

Thumbnail of user tanyaw46
Texas
1 review
4 helpful votes
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April 12th, 2018

I used to love Hulu (except for the rewind feature) but the new interface takes too many clicks to get anywhere. What happened?

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