• Hulu

Hulu

Is this your business?
Write a Review

Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 225th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
See all photos
How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user nikkid188
Mississippi
1 review
1 helpful vote
  • Send Message
August 13th, 2023
Verified purchase

Hulu offers no ad service, and while I understand I'm seeing these on Hulu live based on network ownership, I don't understand why I'm seeing A LOT of ads during movies when I'm paying for no ads. Hulu is taking customers money for a service they are not providing as well as making money from Advertisers who are placing ads on the Hulu platform. This isn't right and I see why the reviews have low rating.

Service
Value
Quality
Thumbnail of user jerryw55
Arizona
3 reviews
9 helpful votes
  • Send Message
February 13th, 2016

Hulu is bad service and they want you to pay more to get rid of them netflex is awesome and great service I wouldn't have hulu ever for these reasons of commercials in there shows I wouldn't pay them more or subscribe to them at all...

Thumbnail of user henriettaj7
Florida
1 review
3 helpful votes
  • Send Message
September 15th, 2019

First of all every show it cuts off the last few minutes always the last word that sometimes can be very interesting and closure.

Secondly, they discourage watching without WiFi by every few minutes it needs to be reloaded and you ultimately miss 1/4 of the show from all the reloads. But on the craftmatic beds or some paid programming magically it never cuts off.

Third I cancelled cable because the bill was always changing magically and suddenly it was $1 here and $1 dollar there and low and behold the same thing started happening with Hulu so yeah I canceled

There are much better services out there that aren't doing sneaky things to their customers

Thumbnail of user bryced22
Michigan
1 review
0 helpful votes
  • Send Message
December 5th, 2020

Hulu isn't terrible or great. They're kinda like oatmeal. Yeaaaaaa, you'll eat it. 2 main things r content. 1) not enough of it and 2) u can't download like u can on NF, prime, hbomax, Disney. If u want to download u can but only if u pay for the more expensive service. That is so shady. Seriously, just give me it. The days of dangling the carrot to get people to buy is such an ancient business strategy. It just doesn't work. Waaay to many options for hulu to be playing kiddie games. So I cancelled. Plus the orginals is the least of the bunch. Not enough of em and more importantly not enough good ones.

Thumbnail of user lisaj316
Pennsylvania
2 reviews
9 helpful votes
  • Send Message
January 10th, 2019

Hulu screwed me over. I tried to cancel my account twice, and both times it didn't go through. They charged me anyway and overdrafted my account twice. When I tried to have them compensate me for the charges, they refunded only one month and told me I was screwed for my overdraft fees that wouldn't have happened if Hulu hadn't messed up. I hate Hulu and want everyone to know that they can't be trusted.

Thumbnail of user arlenek4
Virginia
1 review
9 helpful votes
  • Send Message
August 30th, 2015

Don't waste your time with HULU! You will regret it. The customer service is the worst as there is no phone number for you to call in. You are FORCED to provide your phone number in and they then will call you back. Like Dude, really?!?!? Also, the service is horrible. It is consistently buffering and you are constantly getting error codes, which means that you CAN NOT watch the show that you are paying for. It took me over a week to get through ONE episode of a show because it kept buffering and locking up. Very frustrating as this is a service that you are paying for. Take my advice and STAY AWAY FROM HULU!

Thumbnail of user dougc37
North Carolina
46 reviews
92 helpful votes
  • Send Message
March 22nd, 2020

Hulu what are you thinking? It must be make believe like cnn news, did you actually air a Hulu original show about hillary clinton? This guy oops, i think maybe lady, is the BIGGEST LIAR, since spectrum news. She is a fake, she cares about herself ONLY, she is a thief and you are making more money for her. You have to have your head examined or maybe you are part of the problem, not the solution in our Great Nation, that President Trump is Making Great Again after the nobama years. I am going to cancel my subscription and I urge everyone who reads this to do the same, if you are as unlucky as me to have had hulu.

Thumbnail of user mayceo
Texas
1 review
1 helpful vote
  • Send Message
September 6th, 2023

Hulu has double charge me for the last 2 years. And this idiot would not acknowledge that. My suggestion is stay away from Hulu. Obviously they just care about raping you out of your money.

Thumbnail of user sierras39
Minnesota
1 review
2 helpful votes
  • Send Message
October 6th, 2019

I'm very mad because I want to watch the Cowboys game but I can't because hulu says it's unavailable even though it is the game of the week and it's letting me watch the Broncos game but we don't care about the Broncos game. I Will be picking Netflix over hulu from now on.

Thumbnail of user kayleighk19
GB
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Placed an order on 8/12/22, was told it was delivered to an empty house on 10/12/22, no parcel anywhere to be found and have been ignored since, appalling customer service. Dont waste your money

Tip for consumers:
do not buy from

Products used:
none of no order has been sent

Service
Value
Shipping
Returns
Quality
Thumbnail of user kianb19
California
1 review
0 helpful votes
  • Send Message
January 26th, 2023

Zearn You have to learn how to teach. Yall realy F#@!$# up man. F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$

Thumbnail of user jennc201
Massachusetts
1 review
0 helpful votes
  • Send Message
March 21st, 2022

Paid for Ad free Hulu only to lose MANY shows we've already been watching. It's no longer worth it to us. We are canceling. We have Netflix, Amazon Prime, Starz (for Power Universe), BET+, Disney+, ALLBLK, Britbox and HBO Max. We also have Fire Tv and we still pay less than cable! We use YouTube to watch stand up comedy, crime documentaries and their free movies! Hulu has become a nuisance that isn't worth it. Almost all the movies or shows I attempt to watch give me a message that it's not included with my subscription anymore. Now that Netflix is upping their price, I'd rather put the money toward that.

Tip for consumers:
Waste of money if you can’t finish watching shows without upgrading your membership. Use another streaming site.

Products used:
Hulu without ads (some ads make it through sometimes)

Thumbnail of user kimberlyg457
Illinois
2 reviews
11 helpful votes
  • Send Message
September 17th, 2020

Even though you pay the extra money for no ads, there are a TON! Greedy, corporate bastards... going to Sling. At least if I have to watch commercials it costs me half as much.

Thumbnail of user mikee687
South Carolina
1 review
2 helpful votes
  • Send Message
November 10th, 2021

I have tried Hulu+live on two separate occasions, for 5 consecutive months in 2020 then for 4 consecutive months in 2021 (through this month). I have experienced frustrating issues with crash to home, black-outs during innumerable loud commercials, temporary loss of all channels, frequent freezing/stuttering at all times. My customer service experience has been 1 positive call out of 7. The positive call CSR agreed with me that the issue was not my network (1Gb) or hardware or Fox :). He generated a ticket, but nothing was ever done about it. The other 6 calls were essentially script-readers who blame every variable other than Hulu. Hulu is the worst live streaming service I have encountered in 12 years of using streaming services.
I am a technically savvy, ex-engineer (now retired). I am comfortable around wireless networks and streaming devices and am a proficient troubleshooter, which is why I could see through the canned CSR responses. Hulu really needs to take these technical issues seriously, and soon. Hulu does NOT have a significant industry moat.

Products used:
digital streaming service including live TV

Service
Value
Quality
Thumbnail of user michaell3133
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 7th, 2021

NEVER AGAIN! PAYMENT OPTIONS S@@@ A@@! ZERO CUSTOMER SERVICE, which across the board in todays world is the norm. Plenty of other services out there much better and why even watch the news these days so bye bye HULU

Tip for consumers:
go elsewhere

Products used:
Hulu w Live TV oh and super loud commercials!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user pollyannan
Texas
1 review
5 helpful votes
  • Send Message
November 7th, 2017

Weve subscribed to Hulu for several years, but are now planning on canceling, if things arent changed in the next month, or two. The new UI is horrible. I cant imagine who on Gods green earth approved this nightmare. We used to watch Hulu much more often, than any other streaming channels; but since the update, I can count on one hand how many times weve taken the time to try and even locate a show we want to watch. Its abailutely ridiculous. Its as though someone thought how can I make this completely unusable? And went and rolled this out.
If we arent given an option to revert back to the original UI, or this catastrophe isnt fixed, Im not giving anymore of my business, or money to Hulu.

Thumbnail of user maxl175
Arizona
8 reviews
24 helpful votes
  • Send Message
July 23rd, 2022

If you love having to call Hulu every time T-Moble Home Internet changes your I. P. address, to reset your account, like watching commercials from other cities in different states other than your own, and are excited that while watching a show, you are suddenly switched to a different show, then by all means sign up up for Hulu! HULU stands for Has U Live-streaming Upchuck

Tip for consumers:
Xfinity

Products used:
streaming service

Thumbnail of user notm32
South Carolina
1 review
0 helpful votes
  • Send Message
March 5th, 2022

F*#%ing worst. Utter waste of time and money. They all need to find work in a different field. Hulu is half a point compared to say Netflix at an easy 10.

Thumbnail of user elizabethr456
Ohio
1 review
6 helpful votes
  • Send Message
October 25th, 2019

Constant issues! Paying $65 a month! For WHAT? Tired of calling them and they will tell me, oh it's your internet or your tv! I have the highest speed and new!

Thumbnail of user gabid2
Massachusetts
1 review
3 helpful votes
  • Send Message
December 16th, 2017

Hulu literally took off a show I was watching and had only 2 episodes to finish. They suck and dont have all the seasons for each show Netflix is so much better they just try tricking you

Thumbnail of user yourm82
Utah
1 review
0 helpful votes
  • Send Message
May 14th, 2022

Upgraded to Hulu mostly in order to watch NHL (the TV stuff blows and the ads are so crappy - even though we purportedly paid for the no ads version). Streaming is remarkably pathetic on my 2020 Sony Bravia Smart TV. I have to uninstall and reinstall the app multiple times a week. It is very frustrating to pay the premium price for no useful streaming. Even when the app works (barely), it loses connectivity despite me having a thorough connection to my internet. If I had another option I would take it but, alas, there aren't other options. WTF!?!?!? Don't get it. Use a VPN and just pirate stuff as far as I can tell. Hulu is an f'ing joke of a service. UGH!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnd776
Mississippi
1 review
5 helpful votes
  • Send Message
May 25th, 2017

Ads have doubled recently. It's ridiculous. Didn't get this so that I could watch just as many ads as cable television. Fix it or you're going to lose your customers.

Thumbnail of user michaelm2242
South Carolina
1 review
1 helpful vote
  • Send Message
May 6th, 2019

If you like streaming glitches, lack of availability of huge live sports events, annoying repetitive commercials unless you pay more, constantly being told you have too many users when you logged out of other devices, and a hefty price tag for what you get - go with HULU. Truthfully, it is the SAME PRICE AS CABLE particularly when you bundle cable/internet, but makes cable look good, which is hard to do.

Thumbnail of user nunyab76
Arizona
1 review
4 helpful votes
  • Send Message
November 14th, 2019

They claim to have full seasons, they don't.
You pay a premium for advert free, they show 4 or more adverts.

Save your money and find an honest streaming service.

Thumbnail of user chloe.e.orr
Washington
1 review
4 helpful votes
  • Send Message
May 11th, 2023

For only 8 dollars a month I can watch so many great ads! 12 minutes into my show and I've already gotten to watch 10 minutes worth of advertisement! So glad I know which allergy relief to buy if I ever develop allergies how could I forget when that ad has played 3 times! No clue what's going on in the show I'm watching since there's LITERALLY ADS EVERY 4 MINUTES but it's not like I wanted to watch my show anyways

Tip for consumers:
Literally mind blown by how ridiculous this is. Like if I could give less than one star I would. Actually insane. I don't write bad reviews but this is crazyyyy.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Watch TV shows and movies online. Stream TV episodes of South Park, Empire, SNL, Modern Family and popular movies on your favorite devices. Start your free trial now. No commitments.

How do I know I can trust these reviews about Hulu?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hulu?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business