• Hulu

Hulu

Is this your business?
Write a Review

Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 226th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
See all photos
How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user bernadettet67
Michigan
1 review
0 helpful votes
  • Send Message
August 14th, 2022

Logged in and got a message about home location changes. Was told I only had 1 location change out of 4 left. The last time it was changed was in November 2021 and it's now August 2022 and I only have one left. When did this counter thing start? I have had Hulu for over a year and all of asunder there is a counter. I was on the phone with them for well over an hour and then got disconnected. I am definitely canceling.

Service
Value
Thumbnail of user solb1
New York
42 reviews
196 helpful votes
  • Send Message
August 25th, 2011

They have a nice selection of TV shows to watch, and to a lesser extent movies. I have gotten the impression that since they started their Hulu+ service, they have started removing more and more movies from their free offerings. They have a nice selection of history and documentaries.

They only have a few episodes of current TV series in the free Hulu but may have the entire run of older ones. (I love McHale's Navy!)

The ads during shows have definitely gotten longer; whereas last year there may have been 4-5 30 second ads in a movie, there may now be 10 or more that last 1 - 1 1/2 minutes. It's irritating but the price to pay for free viewing.

Overall it's a great site if there is nothing on TV or you are looking for something specific. No heart rating though because of the relatively poor movie selection and the lengthy ads.

Thumbnail of user dominiqueh10
Utah
1 review
2 helpful votes
  • Send Message
September 2nd, 2014

I started using Hulu to watch my favorite shows a few years ago. I have really enjoyed being able to keep up with my shows until lately when Hulu decided to only let you watch shows if you connect to your tv provider? I don't think that's ok. I don't have tv... ergo the internet. I vote hulu gets rid of this permanently. Seriously, ruined one of my down time activities. I can't watch my favorite shows anymore. Thanks, hulu.

Service
Value
Shipping
Returns
Quality
Thumbnail of user voltere
Netherlands
4 reviews
12 helpful votes
  • Send Message
April 27th, 2020

I have been having issues with Hulu for so long... Their auto play between episodes always eventually has issues. The app never seems to update what episodes I'm on while I'm using the app (coming back to the app is fine but when I change screens to change episodes it shows older episodes as my current episode so I have to search through the season episode list to find the ep I'm currently on).

Thumbnail of user andyp17
Missouri
10 reviews
220 helpful votes
  • Send Message
September 15th, 2015

I love Hulu, it gives you a lot of different shows/series/movies etc. to choose from and to watch BUT commercials are killing me! Repeating all the time same stuff over and over and over again. Not to mention frequency. Sometimes I think I'd rather stick with the TV programm.

Thumbnail of user jacobk28
Michigan
1 review
3 helpful votes
  • Send Message
August 21st, 2016

I watch Alot of shows on my phone from hulu.com
But now for what ever reason I have to be 0 years or older the watch my show? Are you for real. Hulu was amazing but now they suck $#*!. I'm giving hulu 0 stars because that's $#*!ing ridiculous

Thumbnail of user jimg111
New Mexico
1 review
6 helpful votes
  • Send Message
May 4th, 2017

The HULU website is appalling. I tried to manage my email notifications, but got in a loop where I was continuously asked to log in with PW. It accepted my PW, but then kept asking me to log in again. Eventually, I was able to get to my account settings, but it took 45 minutes. I changed my email notification settings (their default is to send you promotional info, but not send you a notice that your credit card has been charged), but got no email verification. The only "acknowledgment" was yet another request to I log in, and then I was sent back into the circular loop. It seems HULU does everything possible to keep charging you for life, sending you endless promotional ads, and making it difficult to cancel your subscription. The instructions on their privacy statemenet are incorrect. Be forewarned!

Thumbnail of user joem328
New York
1 review
3 helpful votes
  • Send Message
February 26th, 2018

I finally had it with hulu, Waiting forever for the shows to buffer, shows starting then buffering again, shut off the shows to walk away to get a drink come back turn them on buffering again, Service for streaming is terrible. I cancelled. Even if the have 70million customers and could care less about 1, Well the have 69,999,999 now

Thumbnail of user danielr167
New Jersey
5 reviews
30 helpful votes
  • Send Message
June 8th, 2021

Almost every day, There is something wrong with Hulu. Upon my 7 months investigation into why, I found the servers they have are rented thu 5th, 5th! Party, way overseas, and nothing has the power to serve all customers they took at once. Therefore if u are on but were not on before many people were, Youll have terrible crap slow or no service. Thats normally the service I get. This is disgusting.! These people should be looking at legal Prosecution for the disgusting way they take on customers but cannot handle. Its disgusting! Disgusting! Disgusting! Disgusting!

Tip for consumers:
DO NOT CHOOSE HULU UNLESS U LIKE INCONVENIENCE.

Products used:
Streaming service.

Service
Value
Quality
Thumbnail of user tomj910
North Dakota
1 review
0 helpful votes
  • Send Message
February 21st, 2022

Save your money and look around. Hulu is not worth it. It keeps resetting itself it's slow. Watching sports can be a challenge. Or any favorite show. It's just not worth it. It keeps going back to home. It just shuts down for no reason. FRUSTRATING!

Thumbnail of user hermanf38
North Carolina
1 review
2 helpful votes
  • Send Message
February 2nd, 2023

Hulu really scammed me. Signed up for 7 a day free trial I saw on Facebook on 1/28/23. Our internet was not strong enough to stream content so I cancelled on 2/2/23, so I only had coverage 5 days. They charged me 68 dollars. They said I didn't sign up for the 7 day free trial. You can't argue with them so I am sending my complaint to NC Justice Department with a scam alert.

Tip for consumers:
Don't use them. They may scam you also

Service
Value
Thumbnail of user wendio
Arizona
1 review
0 helpful votes
  • Send Message
September 15th, 2016

I have had Netflix for year's. I've never had a billing issue with them. Ever. I recently decided to switch from Netflix to Hulu. They advertise 2 free weeks, however when you get on the site, it's ONE WEEK. At least Netflix gave us a MONTH FREE & still do. However, I still think Hulu is a better deal. When I tried to sign-up, i was denied because their system doesn't recognize my Zip Code! I live in a very small town that unfortunately has 4 different zip codes. No matter what card I use, it won't work. Their IT couldn't even figure it out. But, it explains why 1/3 of my City can't have Hulu. Guess we will stay with Netflix, who have no problem with my Zip Code. Sorry Hulu, I tried.

Thumbnail of user francesm116
Delaware
1 review
0 helpful votes
  • Send Message
June 12th, 2019

Started Hulu again just for Handmaids tale. First night 3 episodes are available. Good. Had to wait a week for one more lousy episode. Now it's one a week for 8 more weeks. That's the whole stinkin summer. Horrible, I paused it for 2 months and will catch up on Handmaids tale in August and then will never HULU again.
VERY DISAPPOINTED!
If they have anything else good, I guess I'll miss it. Who cares!

O

Thumbnail of user tressah11
Illinois
1 review
0 helpful votes
  • Send Message
December 10th, 2022

I should not be forced to watch your commercials. I don't agree with how you have commercials that are so private and embarrassing. I don't AGRee! Get rid of them! It is wrong on so many levels. The ones about condoms are unacceptable as well. Private matters should be kept private. Men kissing men is just wrong!

Thumbnail of user fuckh4
Illinois
1 review
0 helpful votes
  • Send Message
December 10th, 2021

I've always liked the variety of Hulu but lately it's been lacking. Now it's arguably the worst streaming service available. On the roku the main menu is clunky and makes it very hard to find things, already watched episodes will play the last 2 minutes and then go on to the ending of the next episode, and that's only sometimes. The other times, Hulu will play a random show after watching one episode of what I wanted to watch. Then I'm watching shows that I've never seen, never added to a playlist or they aren't even like other shows I've watched. The app will play shows but I have to spend 5 minutes navigating back to the main page of the show I was watching just to watch the next episode. The horrible interface ruin everything else about this app. It's actually an inconvenience to use

Thumbnail of user robd75
Nevada
2 reviews
16 helpful votes
  • Send Message
September 21st, 2017

Its a total mess new roku update for hulu is horrific and unusable. I am a longtime 15 year subscriber and I am cancelling. I called and had to wait 30 minutes to talk to someone. I explained my compliant in detail. I was given 1 free month. I told them if they don't fix this update and make hulu work as before I AM CANCELLING. I don't expect them to do anything to fix this mess as I think they think it awesome!, Well I don't its unusable for me. SO 30 days free then I am gone! I encourage everyone to get 30 days free then cancel. Maybe after they lose a few billion they will get the message!

Thumbnail of user myanhp
California
24 reviews
136 helpful votes
  • Send Message
September 4th, 2010

I like that you can watch current shows without having to pay because it's paid entirely of commercials.

The only thing I don't like is that sometimes it is outdated. That and Hulu Premium isn't really a deal to me... Which is why I gave it a 3/4.

Thumbnail of user johnd3213
Texas
1 review
7 helpful votes
  • Send Message
January 7th, 2020

I have had Hulu Live for the past two years. Everything was fine, but I started noticing streaming problems in September 2019. I called Hulu several times and they always gave me a different answer. My internet connection was fine and I would have to go watch the football games at my friends house because it was constantly buffering or kicking me off the app. Last week I called a Hulu representative and asked him/her if he/she received a raise with the $10.00 price increase. The representative told me they did not receive a raise. I asked the representative if there were going to be any improvements with the streaming or add more channels. The representative couldn't give me an answer. I canceled my subscription. I now have YouTube TV, it's way better and I don't have any streaming problems. Wish I had Youtube Tv during the football season. Until Hulu gets there s*** together I will be sticking with YouTube Tv.

Thumbnail of user luh4
Oregon
1 review
5 helpful votes
  • Send Message
December 15th, 2015

I was charged a day early for my service which created a nightmare with my bank account since I was in the process of closing it. I was charged a fee from my bank who would not return the fee because my account had been closed right after Hulu charged me a day early. I was literally cancelling my subscription when I was charged. They returned the fee but did not do anything about me incurring an extra $25 fee due to their mistake. Be warned! The fee is not always for a full month and you can't trust them to have your account page correct. Their excuse was about time zones but no where on their site do they say anything about which time zone they use.

Thumbnail of user deannar53
North Carolina
1 review
8 helpful votes
  • Send Message
December 6th, 2018

I have had Hulu for many years. I started out with their free PC service but when I started paying for it to use on other devices that's when the issues started. I get connections errors, loading errors or its just not working all the time and when you call into have them fixed they blame it on you or the device you are using when it is very clearly an issue with their service. If you enjoy throwing money away, go ahead and get Hulu but if you value your money and your sanity just use Netflix or some other streaming service.

Thumbnail of user johns10958
South Carolina
1 review
0 helpful votes
  • Send Message
April 24th, 2022

We wanted to watch a Sunday afternoon Red Bull sponsored skydiving stunt. We were never able to get beyond the trailer teasers. No instructions on buttons or arrows to click. This led us to evaluate our Hulu usage. We discovered it was not a major influence on our viewing habits. Goodbye Hulu Not a good choice for viewing pleasure.

Thumbnail of user leslied31
Michigan
16 reviews
4 helpful votes
  • Send Message
August 15th, 2016

I pay so I don't have to suffer thru commercials when I watch now their plan is pay even more if you want no commercials... Their content is not that unique so they are being cancelled I'll stick with Netflix.

Thumbnail of user rickj108
Nebraska
1 review
5 helpful votes
  • Send Message
October 27th, 2018

We have had Hulu for over a year now and are starting to think of letting it go. There are 3 main reasons for this which seems pretty blatantly obvious as a consumer, sports fan & a parent.
1. We pay for NO commercials but are stuck watching them anyway - not sure why this is okay.
2. The commercials that Hulu allows to be shown during kids shows are inappropriate for kids. Shooting, killing, blood & other drama shown during a PG film should NOT be allowed.
3. I am a Sports fan but I don't always have the time to watch the games LIVE. The commercials during the replay of the games constantly shows the final score of that game and others that I want to watch. This started with World Cup Soccer and has carried over to other sports (NCAA Football, etc...). How is this okay? Not smart Hulu!

I would not recommend Hulu in it's current form!

Thumbnail of user assa1
Wisconsin
1 review
0 helpful votes
  • Send Message
December 14th, 2020

Tried all the refresh advice, and no improvement. You get loads of adverts (with no pauses) and your chosen content can't progress 45 seconds without buffering for 3 minutes. Totally unwatchable... and you have to pay for it!

Thumbnail of user kenj104
New York
7 reviews
22 helpful votes
  • Send Message
January 12th, 2016

Man, what's up with those commercials all the time?! It's unbearable! Had all the best intentions to stick with them but I gave up after watching 2 episodes of Scandal where i waisted most of my time on watching something i don't give an F about! You could do better, Hulu!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Watch TV shows and movies online. Stream TV episodes of South Park, Empire, SNL, Modern Family and popular movies on your favorite devices. Start your free trial now. No commitments.

How do I know I can trust these reviews about Hulu?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hulu?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business