Hulu

For such a large company, Hulu seriously lacks in customer service. I got paid one day later than payment was due and they suspended the account. When I called to let them know they can take money next day, there was absolutely nothing they would do. When asked to speak with a supervisor, I was told I would have to wait 15 minutes or longer before I could. I was astonished at the way they treat long time customers. This was a first and had never happened before. Complete disappointment.

Every time I try to contact support I'm either put on hold to the absolute worst cacophony of music (?), or I get cut off or both. They have a twitter account, put your complaints there, but it's not easy, either.

Buyer beware. Total scam to sign up for Hulu -no ads! Find out later that it only applies to original Hulu shows. All other content has ads. So for the extra upgrade of 15/month, you get practically NOTHING. Tried contacting them multiple times to no avail. Long waits on "live" chat. No response or resolution provided.

No search button on PC, no way to look for anything specific. For 6.99 that gets bumped up to 7.99 a month after, this is actually trash. I don't know who designed their interface but they should be fired immediately. It's a scam at this point. Just use YouTube, Amazon, or Netflix. All other streaming site are better than this.

Never get Hulu as a streaming network. They are hands down the worst. Nothing but problems and terrible customer service to top it all off. I'd rather stare at a wall then ever use them again. If i could give negative stars i would.

The best part about this site is that I never have to worry about pop-ups or possible viruses- which are often problems when using these type of websites. The videos load pretty fast too.

However, there could be a much larger selection and there are advertisement breaks.

This website freezes and crashes non stop. It takes at least an hour to stream a 35 minute show. Based on other reviews I'd never even bother with a call to customer service. Just cancel the subscription.

Hulu has made watching a program on their base plan the most torturous experience ever. Its a commercial blitzkrieg, such a waste of time - commercials every 5 minutes, they never stop. It would make Mother Teresa want to bust a cap is someone's $#*!! Thanks H

Consistently crashes. Often refuses to load the movie or show that I select. Repeated error messages. And it's not my connection because Netflix, Vudu, and Prime work just fine. Fix ya $hit, Hulu, or I walk. I'm sick of it.

I don't really want to spend my time and money on watching commercials. If I did, however, I would pay monthly for Hulu.

The only reason Hulu can double charge (via advertising revenue and monthly recurring revenue) its users is because Hulu has effectively monopolized internet streaming for a large amount of popular shows.

Hulu has demonstrated in every possible way (through product bugs, horrible customer service, and shameless price gauging) that it doesn't care about its users whatsoever. I believe this company should be avoided.

So I've had hulu for about a year. I could put up with having to call them occasionally to find out how to reset everything, which I now have written down in case I need to again. Annoying but that's how that goes. But what takes the cake is them suddenly cancelling my tv subscription for no reason at all. It's all been paid, there was no reason for this. Contacted them and still no better. They'll probably try to keep charging while giving me nothing, we'll have to see. Who knows how many times I'll have to call them to try to get this fixed. Completely incompetent. I've never had any tv company do this. Worthless company that just wants to rip you off and give you nothing. This is how they treat loyal customers.

I'm not a fan of this site or app at all. I don't care for having to pay for anything online to watch, especially if it is not the full season or complete tv show series and they want so much money from you. They do have free movies but mostly they are virus's...

I tried Hulu live stream and it would not work in my area of Alaska. I searched the web and was able to finally find a contact number, then was on hold for no less than 20 minutes so I could speak with a live person. Hulu's website is horrible to navigate if you are simply looking for a contact number or email. Hulu cancelled my service and even sent me an email stating such, yet next month, they once again took the funds from my account. I am now on eternal hold again waiting to resolve an issue they created. If I ever had thoughts of returning to Hulu, their poor customer service, terrible website, and inept billing department helped make my choice clear. Hulu will never again have me as a customer.

After being a subscriber for years I am forced into this new update that makes it nearly impossible to navigate. It's all text based with large but thin lettering, no pictures, now new episode updates, no favorites, odd random crap on the " your shows" list. It is the worst update I have seen on any platform EVER. I thought Amazon was bad boy was I wrong, it's like Hulu said " hold my beer" and rolled out this sh&t. Did they even have a group review this before launching it? I cannot imagine they did. I went from considering switching to Hulu tv to cancelling my subscription in one day. Thanks for nothing Hulu...

The new update will is horrible in every way possible and can not even watch anything when I do finally find my show, it will not connect and all other devices have connections. So now I am watching Netflix because of this!. Need to fix or refund my money!

Basic Hulu is comparable with other similar streaming channels such as Sling. We upgraded Hulu a commercial free status. This started an abundance of problems. After the commercials are turned off and the higher fee is paid they continue to pop up which requires contacting Hulu. This typically results in a minimum of an hour on chat with Hulu. Often customer service agents are unresponsive, send us to another agent without warning. Eventually the problem is fixed for 24 hours. Then it begins again. While basic Hulu is fine, I strongly suggest not upgrading as Hulu can not stand behind their product nor offer decent support. We are once again on chat support for a failed product with very long wait times for the 3rd time in a week. We plan to cancel at month end and go with another channel due to this very frustrating and ongoing experience. It's very disappointing because we really wanted to keep the service.

Hulu used to be somewhat decent, but their new User Interface is garbage - it takes a million clicks to get to a tv show's page and forget about trying to find a specific episode in less than 10 minutes. So cumbersome I gave up my subscription and refuse to return to their garbage service until it's improved. Every time I've complained about this to Hulu directly they have nothing other than condescending replies that basically say, "Well, tough, sorry to see you go." Never going to waste my time with them again, which is sad as I used to love them and use them daily. I even paid for the commercial free subscription, too.

Worst of all my streaming services. I get to see more commercials than actual shows because after the commercial break it stops working. Either comes back and freezes or no sound. Oh and lets be serious, horrible commercials that repeat again and again. If you can get hulu to work for a few episodes it either starts the show back at the beginning or just turns off. No its not my internet. My speeds are very high plus no problems with Netflix, Amazon prime, F1, or Funimation. I doubt Hulu will ever be top notch. But it could try to be average.

Hulu used to always have the same day episode of General Hospital on each evening by 7 pm cst. But for the last few months it is a day or two later. What is up? They want to charge us more, for not giving the good service we had before this? Also no enough shows to binge watch. Instead of older tv shows to binge, they keep adding Hulu originals etc that only have less than 12 episodes. Very disappointed with this, and have been a member for over 10 yrs. Always recommended them to my friends, but now? No

Overall has some pretty good content, For what its worth I'd say its on par with netflix, just depends what shows you want.

Other bigger companies can probably shell out more for some big titles but hulu does a decent job keeping up

First hike charges you to watch woke commercials. Then when you've had enough, the online steps do not work to cancel. If you attempt to call customer service, expect a 40 minute wait to be told. "We won't help you" This company is trying to steal from you hoping you will forget or just give up.

This hulu update looks like a downgrade for sure. It's not intuitive, and it takes multiple steps to look at the simplest of things.
Amazon and Netflix are Hulu's main competitors and it's obvious why they would never go in this direction. EVER. This interface is ugly and cumbersome, and completely different than how Hulu used to look; were customer's complaining before and asked for tacky all caps titles and bizarre "lineup" features? This feels like somebody trying to fix something that's not broken with a cheap looking interface. Very disappointing, who ever approved this update should be fired.

Over the past week there has been constant buffering and freezing. This is ridiculous. Sometimes a show wont even load, and other times it wont make it 10 minutes without skipping a scene and then buffering every 2 seconds. This crap would be fine for a free service, ie, "You get what you pay for." BUT... I am paying $49/mo... I didn't know "Unlimited lagging, freezing, buffering, and skipping" was an add on I had selected!