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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 227th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user idjenkfjbbddj
Colorado
1 review
6 helpful votes
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April 16th, 2017

Show series are not complete! Episodes expire or are missing, some seasons only have 5% of its episodes! So, if you wanna watch a series from beginning or end, prepare to skip episodes or seasons! And there's also commercials even when you purchase the more expensive option! Commercials every few minutes! You might be better off just watching regular TV, usually the episodes of new shows that air on tv are available on Hulu, so basically, you can only watch select episodes on Hulu that are on tv. The movie selection is slim, and you can't look up actors, only movie titles! Really, go to Netflix, they have complete series, no commercials, and a whole bunch of movies!

Thumbnail of user stephent378
Florida
2 reviews
11 helpful votes
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May 19th, 2020

It's the worst streaming service, they make lots of money with commercials and still can't get their site working without any problems. I've had like 5 problems with Netflix in the 100 years I've been a member. Hulu I have problems every single time I watch a show.

Thumbnail of user lilliana88
New York
1 review
4 helpful votes
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December 1st, 2021

I'm so disappointed with Hulu. I had a favorite t. V. show that I use to watch on Hulu, now they have blocked me from watching it, calling it live t. V. How is it live t. V.? Netflix doesn't do this to customers, they charge one fee per month, and you can watch everything they have to offer. That's why Netflix beats Hulu. Hulu is a fairly new company to be charging so many high prices, along with their ads. I actually liked Hulu, because of its classic t. V. shows.

Products used:
Movie and t.v. service

Service
Value
Quality
Thumbnail of user brookea23
Georgia
1 review
4 helpful votes
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September 9th, 2017

I cancelled for several reasons. The ads, the fee for ad free, and the horrible new update. I called customer service and was told that my account cancels on 9/10/17, so why is my account unavailable on 9/9/17? The only decent show, in my opinion, was Handmaid's tale and that just ended, and Hulu as a waste of money for me. So Hulu, you owe me a day, but you can keep it. I will not ever subscribe again. There are too many other options out there. You have lost a lot of customers because of your shenanigans. Good riddance.!

Thumbnail of user lenniab
North Carolina
1 review
1 helpful vote
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April 12th, 2022

Today is 4/12/22. If I could give Hulu a -10 I would and give no stars. Hulu is taking our money as there site continues to malfunction. When you call and tell them about the problem they give a month free and tell you to basically suck it up or leave. There app constantly kicks you off of the app why your in the middle of watching a program. It happens several times a day. They claim they have tried to fix the issue. This has been going on since January and I feel they should do more for customers who have still been with them up until this point but all the supervisors tell you is what there not going to do to compensate for the issue. HULU YOU ARE THE WORST! I am presently looking for another streaming company to go with.

Thumbnail of user sarahs1609
Wisconsin
1 review
21 helpful votes
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May 16th, 2020

Subscribed to Hulu (no ads) and HBO, the shows I watched still had ads and hulu forced me to subscribe to location services being turned on. SO disappointed, no wonder netflix is the main streaming service. Cant even get help directly from hulu, they're "chat robot" cant understand any messages sent to resolve these issues. 0 stars if i could.

Thumbnail of user peterk75
Nevada
3 reviews
5 helpful votes
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October 26th, 2015

For what they charge a month, the consumer should never see "Playback Failure The selected video could not be played. Sorry for the inconvenience"

This is 2015 and the state of the art in streaming ought to be running at a higher caliber. There is no acceptable excuse for poor performance. ShowTime and Commercial Free services that bump up the cost but not the capacity to stream effectively is specious.

Thumbnail of user janetz
California
2 reviews
5 helpful votes
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November 19th, 2010

Love it! It's easy to subscribe to all the shows I like to watch. The queue automatically updates with new episodes. The site is free and I don't mind a few ads here and there at the beginning or interspersed in my video. Hulu has totally replaced my TV cable subscription.

Thumbnail of user alp717
Indiana
6 reviews
5 helpful votes
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May 5th, 2017

Hulu is very nice. I enjoy all the movies/shows that Hulu has to offer. The commercials are short & to the point. And I actually got a couple of items from the commercials they have. Hulu has variety of shows and movies for all ages and all kinds to fit the seasons. My wife & I watch Hulu a lot. On a raining day or a snowy day, Hulu provides us our entertainment when we can't go outside. Thanks Hulu & keep up the good work. If anyone complains about Hulu they have no clue what they are talking about nor do they appreciate good service. It definitely beats that 200 dollar bill other services try to get you on for two years that's not affordable. Hulu is the Best.

Thumbnail of user christinem1618
New York
1 review
1 helpful vote
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July 12th, 2021

There are no commercials on Hulu. We would like to be able to fast forward or go back to watch a portion of a show again just in case we missed something. Not liking the new non feature that Hulu put on our programs.

Thumbnail of user mikaylah14
New York
1 review
3 helpful votes
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January 5th, 2020

When you have access to so many other subscription services, there's no point in purchasing Hulu. You buy a membership but you're still hit with so many advertisements and it's already incredibly expensive! 50+ dollars every month? To still see ads? What's the point...

Thumbnail of user dorisp14
Tennessee
1 review
7 helpful votes
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September 20th, 2017

I went off cable several years ago and Hulu was my go to for favorite shows and was able to watch past seasons of same. I absolutely hate this new Hulu. Will give it a little longer before saying bye.

Thumbnail of user brittained
Michigan
1 review
1 helpful vote
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June 13th, 2019

I'm more upset I've been watching the same seasons of tv shows since 2014. No updates at all. Unless it's a Hulu OG. Everywhere else updates there seasons. I can't wait till Disney comes because I'm getting rid of hulu.

Thumbnail of user danm97
Italy
6 reviews
9 helpful votes
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March 1st, 2015

It happens and it's dropping the ball. Many shows that used to be free are now premium member only. We had a Hulu Plus membership for a while but figured it's not worth the cost if you still have to sit through advertisements during your shows. Another thing that is making Hulu less-attractive is the fact that you have to wait a week or more after the original air date to see some of the more popular shows.

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Value
Quality
Thumbnail of user edwardt390
Colorado
2 reviews
0 helpful votes
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January 7th, 2023

This has been occurring for some time. I have checked everything on my end all tests are good, I've contacted HULU assistance to help with the problem many times, and each time they say they fixed it on their end, but low and behold still freezing. For the money, we pay this should not be happening guess it's time to look for a new streaming service. Does anyone else experience this with HULU

Service
Value
Quality
Thumbnail of user mikef517
Virginia
1 review
4 helpful votes
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September 15th, 2019

Service constantly cuts off. Other services don't. Shows and sports go dark and pop back on minutes later. My internet test well and all other streaming services work fine. My guess is Hulu is over selling capacity. Will be cancelling as I'm not getting what is promised..

Thumbnail of user rickw175
Nevada
4 reviews
3 helpful votes
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October 27th, 2019

I've been a Hulu live customer for about 3 months. I'm very surprised how unreliable their service is. FREQUENT crashes especially when watching live sporting events. I'm ready to cancel and try someone else. It's like they don't have the technology completely figured out yet or that their servers are inadequate for all of their subscribers. I also don't appreciate Hulu acting like everything is okay by not publicly addressing customer's concerns. Everything is NOT okay.

Thumbnail of user stephenh45
Virginia
1 review
2 helpful votes
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July 2nd, 2013

The service and all of the other features are top notch but if I wanted to have a bottom level experience I would have asked Moses to turn my staff into a serpent. F*** that s***. Content is all this has ti keep it above a 1.

Thumbnail of user jodied11
Missouri
1 review
5 helpful votes
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June 1st, 2015

I understand they probably make their money with the commercials but Netflix doesn't need it and they are cheaper so why does Hulu? So far it's okay but I'm probably going to cancel after the free week. Only bought it to watch season 11 of Greys Anatomy.

Thumbnail of user coles183
Nebraska
1 review
0 helpful votes
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December 20th, 2023

The "choose your own" ads come in at top volume, 10x louder than the programming, and they ALWAYS freeze the app, especially the Jameson ads. In Googling the issue, I found a Reddit thread from over 100 days ago full of people with the SAME issue with a Jameson ad. Hulu was supposedly aware of it and fixing it but it obviously hasn't happened. There's a Carnival cruise ad and Apple Pay ad that do the same. The app also constantly boots me out, 4-6 times per hour, it's impossible to get through one episode of a tv show. I can't find a good way to give them direct feedback but I'm sure they don't care. And it's not, as they suggest, my internet speed or connection. I've tried clearing the cache and data and it helped briefly.

Products used:
Hulu with ads plus Starz and Showtime add-ons.

Service
Value
Quality
Thumbnail of user theoap
Pennsylvania
1 review
3 helpful votes
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February 21st, 2016

Who ever came up with the concept of 5 episodes at a time should be fired. I hope your stock prices dropped (If you have any). In a competitive market of binge watchers and this is what you come up with for a very busy American society who can't wait and watch every episode because we work! Especially with an appetite for the availability to have what we want to watch at our command. You are out of touch with the needs of your customers...

Thumbnail of user lauriem1093
Maryland
1 review
2 helpful votes
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June 26th, 2023

Hulu over-charged my account. I called them 59 minutes ago and I am still on the phone waiting for someone to come on the line. It has always been a task to speak with customer service. Additionally, the service is shabby. Unfortunately, most of the programs I like to watch are on Hulu. The service drags, its off, you hear the voices on tv, but no one is moving. This happens frequently. I am ready to let them go.

Service
Value
Quality
Thumbnail of user tamip10
Arkansas
1 review
2 helpful votes
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January 18th, 2018

I had to wait 40 minutes for a customer rep and also no one would reply on their 'chat'. I tried to cancel on line about 20 times but kept being directed to put my account on HOLD... So I was forced to make a phone call instead in order to cancel my account. I think this Company sucks. Don't waste your time. Bad web site and difficult to find your way around their site.

Thumbnail of user parkerd45
Florida
1 review
0 helpful votes
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June 4th, 2022

There are entirely too many commercials. The worst part is the volume is much louder than any movie or show. During a movie, there can be as much as a commercial every 10 to 15 minutes. I do not recommend hulu unless you are getting it strictly for live sports.

Thumbnail of user brandonw207
Arizona
1 review
1 helpful vote
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August 27th, 2019

Every show that I watch on Hulu either plays through for a few minutes and keeps restarting from the beginning or skips around randomly. I would recommend not using Hulu. It would be nice to relax and watch a show without getting frustrated from having to reset back to where I left off every 5 minutes. I will be cancelling my membership and finding something more entertaining than this piece of crap. I would recommend the same to others as well.

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