Hulu

If you ever consider subscribing to HULU + Live TV... DON'T!

While the service is "adequate", the customer service support is terrible. For the 8th time since subscribing less than 6 months ago, we lost the Live TV function due to our internet provider using a "floating IP address". When the IP address changes ( our service is with T-Mobil) HULU thinks you have moved to a different area. So you have to call customer service and get an "override" of the IP address to continue watching your local channels.

This is where the problem comes in.
A regular HULU agent must get a higher agent to make this simple change. Tonight I waited for 54 minutes while the agent trying to assist me tried to contact her support people. She updated me every 3 minutes for 54 minutes to advise that we were "still waiting" for the change.

After the 54 minute delay I needed a break from listening to music on hold. The agent was going to call me back in 5 minutes... she didn't... so after calling and waiting another 13 minutes to talk with a live person in customer service, I was informed that they weren't allowed to call customers back- I was expected to hold for HOWEVER long it took to make the change!

I will choose another streaming service tomorrow... sad customer service experience.

I purchased Hulu live and they added on HBO MAX (which I get free with my cell phone) STARZ & CINEMAX. When I called them they reviewed my watch history and there is none yet they refused to credit. They are SCAMMERS, customer service is horrible and I canceled immediately.

I contacted Hulu on December 2,2022 and spoke to Mel, call center Manila Philippines to change from the ads plan to the no-ads plan for $14.99 per month. I did the transaction wrong and my daughter caught it and canceled it. Evidently, I had accidentally subscribed on the internet for their live TV service. On December 26 I was reviewing my credit card and noticed the charge for $78.40 was not taken off. I contacted Hulu at 9:24 in the morning on December 26,2022 and spoke to Vienna out of call center Manila Philippines. I tried to explain to them that I canceled the service and subscribed for their ad-free service on December 2,2022. They said they did not see any charges for $78.40. I assured them that there was a $78.40 charge and a $14.99 charge on my credit card and that they appeared on my credit card statement. He said that it was a third-party charge. I told him that it was billed by Hulu. After getting the run around for several minutes, I asked to speak to a supervisor. He told me there were no supervisors available. I asked him what services I could get for the $78.40, he said live TV. I asked him if he could walk me through seeing live TV. He said I did not have a subscription for Live TV. I asked him if he could revert the charges for $78.40. He said again that he could not see those charges. I was on the call for 30 minutes and finally told the Vienna that I would dispute the charges with my credit card since he was not able to see them and asked him to cancel the $14.99 subscription. I was on the call for 30 minutes.

I cancelled the subscription and clicked the cancel button again on the homepage, then it happened that I could not use it even I have paid for a month.

To Whom it May Concern,
At the beginning of the NFL season, I decided to create an account with Hulu in order to stream some of the games. However, I decided to cancel my account after a few weeks because I did not need to stream any more of the games and because I did not want the extra bill. After canceling my account, I was still being billed by Hulu even though my account had been deactivated. I was very confused by this so I tried contacting Hulu to get this problem fixed. It took quite a lot of work and time to get this problem resolved. However, I did not mind the time or trouble, but it was the customer service that frustrated me the most. The customer service was horrendous and one of the worst experiences that I have ever had.
I repeatedly sent emails to your headquarters and I tried calling you countless of times only to have be left on hold. You never replied to any of the emails I sent. Not having the courtesy to send an email back really speaks volumes of how you think of your customers. However as bad as not replying to my emails, the phone calls were still somehow worse. Sometimes my calls were never even answered at all in the first place and the phone would just continue to ring. It took about a dozen different calls for me to even get to interact with a real human. Eventually, my problem was fixed, but not without a tireless amount of work from myself and loads of frustration.

Cancelled Hulu 30 day free trial on 28th day. Hulu billed my credit card for the following month and refused to refund the charges. Hulu claimed I was one day late to cancel, so they will not refund. I'm convinced Hulu is practicing this scam and swindling people by billing their credit card. This practice is clearly fraud. Here's the details: Purchased Roku streaming device at 8:47 p.m. on April 30,2019 (as clearly stated on my receipt). Hooked up Roku device, created an account on Hulu later that night and marked my calendar. Cancelled on May 28th and noticed Hulu was still active on May 29th at 9:15 p.m., so I immediately checked my Hulu account and found the statement "Your subscription is about to cancelCancel Date: 06/29/19" and "Billing History Last payment on: 05/29/19" and "Payment Information Payment Method MASTERCARD". I immediately contacted Hulu customer service and was informed that I opened the account on the April 27th, cancelled one day late on the 28th so they're not able to refund the charges, stating I went beyond the 30 day trial. Interesting scam to say the least! Hulu picked the wrong person to rip off.

I was unfortunate enough to fall for the two free months of Hulu with the purchase of a roku 3. The time was cut to one month after I subscribed to Hulu, no explanation. I also subscribed to Cinemax for the free trial however I was unable to access the channel. L changed to showtime and it appears that they were going to charge for that at the onset. I tried to contact Hulu I was unable, so i canceled all of my subscriptions. I CANNOT RECOMMEND HULU TV To ANYONE..

Sigh up for free month, they charged my bank for month same day, told them to cancel when month ran out they canceled it right away cost $9.00 for 1 day stay away from them

For the last 15 mos the recordings don't work on my account. The most they will offer is a week's credit. I spoke to a supervisor today and offered to show them videotape of what is happening and they said to just cancel it. I was like? They said "we don't want you to be unhappy with the service you are getting so if you don't like it you should cancel it". I was like A- why not just fix it then and B- you cannot offer a larger credit when I can show you with a timestamp that shows that at this very moment it is still not working for me? They were not even interested in seeing the video.
So frustrating as Hulu is a great idea but to pay $80/month for shows that you record but then the recordings aren't working (a previous Hulu rep told me this is affecting only certain channels) seems insane. It would be one thing to not offer more than a week's credit if they thought I was pulling one over but I offered to send in video of what is happening and the rep didn't even care to see it. She was like "yea we totally wouldn't offer you more credit. You should just cancel".
So yes, we are canceling. My husband has a sports program that is not affected by the recording issue so once the events for it are over we are going to get our HBO via HBO and be done with Hulu. Unfortunate.

I give it 1 star because it's not working so what is the point. But I would give it more for the idea behind it and if my recordings didn't stall/stop I would be all about it.

The new interface is terrible it's convoluted and harder to navigate used to be able to open up right to what I used to be watching now I got a search and Hunt through crap that I don't even want that they put on their thinking that I want to watch it which I don't I don't want to watch The Mindy Project but that's always the first thing that pops up whenever I log on I want to go back to what I was watching yesterday or the day before

SERIOUSLY THINKING ABOUT NOT RENEWING NEXT MONTH HULU hasnturned into a BIG JOKE AND A BUNCH OF CROOKS THERE WORSE THAN THE CABLE COMPANY all they want to do is make people pay more money to watch the TV shows there interested in. All of our favorite TV shows my wife and I love to watch had been moved to HULU live. Not every one had the money to pay over $60 some dollars a month for a love TV. If we wanted to pay $60 some dollars and over a month we would get cable. I DO NOT RECCOMEND HULU TO ANYONE.

I called several times to the Hulu CS line... waited. First person I got to put me on hold for over 45 min. Called the next evening to the CS line got ahold of a CS agent (Camille), she kept saying we can change the Disney Plus password... I again reiterated that I did not want to change my password because the pop up said it would create a bundle for me. Again I did not want a bundle because I was already getting a good deal through Verizon for my Disney. I was again urged to change my password, so I did a test as suggested, using the same password as was originally on the account. It allowed me in, I switched over to my Disney Plus used my original password and surprise, surprise it did not let me in. So once again upon suggestion of the agent I used my Hulu password and I was in... Now. I am told that it is not showing (right now) that I have the Hulu, Disney, Espn bundle (Still on the phone and I was just told that she is transferring ing me to her supervisor with the problem of retaining account, Oh sweet Jesus I am trying to keep my temper in check. Honestly I am waiting for them to drop my call). I am going to be watching for a bundle increase in price and a drop from my Verizon discount account. So beware! Hulu is enacting a new price increase scheme.!

You have to pay for Hulu, and the movies Hulu offers suck. Free sites like Pluto and Freevee offer better movies. Save your money and watch free services. They offer better movies

It would be nice if they didn't skip seasons of shows. Like greys anatomy, they deleted season 10 and goes straight to season 11. And I wouldn't mind the commercials if they weren't repetitive..

Maybe because its a FREE 30-Day trial. I have NEVER in my like time had such HORRIBLE Free service. I'm not enjoying Hulu free month trial because 99.9% of the time I having to change my password because I cant log in, it forgets my password and make it seem like I forgot it. OK Hulu if you say so. Get this, I click on forgot password, enter my email address, no response, 5 mins, 30 mins, an hour, day, 2 days, still not response to reset my password. I guess Hulu forgot my password to. Finally I call CS and got the pw reset link sent to my email. Another thing about Hulu's problematic login criterial, is that ever-so annoying CAPTCHA. I am so done playing tic-tac-toc just to watch a free movie. Netflix and Prime doesn't have such outdated site. Well, Hulu with my free 30 trail, your first impression didn't entice me at all. For your monthly service fee, $64, $12, $6 or Free Trials is not worth my patience, It appears your site needs a serious upgrade, one that will remember saved passwords, email address and a quick password reset response, 2 days is just outrageous and oh, not to forget, that annoying tic-tac-toe patience teaser, toss it out, CAPTCHA is obsolete. 3 of 30 days Free Trial service, I'm done...

Got rid of Comcast a few years ago due to poor reliability and customer service. Switched to Hulu which was much better until this year. Now they are less reliable than Comcast was. They freeze, drop out, go out of focus on almost all streaming channels. I am going to drop them and go with Fobol which offers most of the same channels and hope for the best. Hulu let their success go to their heads and have become the Comcast of streaming. Red zone works perfectly on FUBOTV. On HULU it drops out, freezes and is unwatchable. See below.

Chat w/HULU ( 99+ ahead of me) on OCT 30,2022
Cherry... bottom line. I have not received a product that I have paid for. I gave HULU weeks to figure out the problem, since i am one of thousands of subscribers who are experiencing the same problem. You guys can refund the $ I spent on Red Zone today. If not i will switch over to Amazon. Cancel Hulu and give my $ to FuboTV... simple. And thank you.
2:09 PM
C
I see. It seems that you contact us before and they told you that it is a known issue. I agree with you, if it still not fixed until now, I would also choose to cancel it instead. However, since you're billed through amazon, I am not able to refund your $, what I am capable to do here in your account is just to cancel it immediately and amazon will be refunding you regarding to this.
Cherry V

I will go to amazon and let them know that I am requesting a refund and I will also have them cancel the account ( by non renewal). Thank you and I hope HULU doesn't become another comcast... the worlds most hated company.
C

SCAM ALERT! I have never used Hulu before, so I was excited to try it. I recently took advantage of a 30 day free trial that was advertised on a Roku that I had just purchased. 2 weeks into my 30-day trial my credit card was debited $39 99. I tried to contact Hulu as soon as I saw the debit, but they make it impossible for you to get help! I was forced into talking to a very pushy, overseas, salesperson who was trying to sell me a $150 voucher in exchange for my credit card information and $0.95. When I told him I was not interested he wouldn't stop pushing me, when I told him I needed to speak to somebody about an issue he told me he couldn't transfer me until I paid my $0.95 to receive my $150 voucher. I repeatedly asked for a supervisor and he repeated the same phrase "once you give me your credit card information and your $0.95 I will send you your $150 voucher then I will transfer you. The sales rep ended up hanging up on me because I refuse to pay the $0.95. What kind of scam is this Hulu you stole $39.99 from me and then try to rape another $0.95 from me when I call to ask for help?! Shame on you! SCAM ALERT

Yes I would like to know when are the next season of or kindred coming back on I'm really upset that's it over can you please come back soon

Hulu clearly wasn't meant for PC users. The UI is glitchy and sometimes unresponsive, whether using the website or Windows 10 app. Despite having adequate internet speeds (60 Mbps), I couldn't manage to view content at anything higher than 720p, most of the time it looked like 480p. 21:9 ratio movies or shows have hardcoded letterboxes, so instead of perfectly fitting my 21:9 ultrawide monitor, there are huge black boxes surrounding the video. On top of all of this, there are long and terribly intrusive ads, in the service that you pay for. Double-dipping much?

Youtube, Netflix, Amazon Video are lightyears ahead of whatever it is Hulu is trying to be, because it certainly isn't a streaming service.

Signed up for the COMERCIAL FREE service as it states on the signup page only to find that every show I tried to watch had commercials. Got ahold of customer support and was told that select shows didnt have commercials! Are you $#*!ing kidding me what out and out bold face FALSE advertising... Even on a brand new Samsung Tv buffering takes for ever and I have a fiber connection for internet... COMPLETE AND TOTAL GARBAGE WISH I COULD GIVE 0 STARS!

Dystopia, trashy, misinformed. How can you allow such ads to be aired? Gaza is a cemetery right now!

Why can't consumers get LIVE TV PLUS a Streaming service? You EITHER get a streaming service like Netflix or LIVE TV from a Comcast... it is NOT technologically difficult to merge the experiences
Hulu with LIVE TV is a HORRIBLE experience!
1 time a week I have to re-install the Apple TV Firmware to reset the out of sync audio/video on Hulu
There is NO time-based TV schedule like the last 40 years of cable TV. Boneheads at Hulu think their app is better at deciding for me what I want... guess what, your app is as damn boneheaded as the execs are!
Terrible user experience!
Comcast + Netflix is 1,000 times better than Hulu... even if it costs more

Hulu, Netflix, Prime and Disney+ have afforded me the ability to cut the cable PERMANENTLY! Even if they were all $100.00 Per year, it's still the better deal. I can remember paying $150.00 for cable and using less than half of the channels. Streaming tech has reached that sweet spot where almost anything is possible. Enjoy it while it last. If there is one thing I'm sure of it's, Large companies will "fix something" that isn't broke and completely ruin it. The library is Huge and diverse. The diversity is however a double edge sword. There is a Black and Latino category in the Hulu menu. Thats great, but what about everyone else? Arabic, Asian, Polynesian, Native American, White Etc? Have they done something to deserve being alienated? Probably Not, but to be all inclusive that's a LOT of categories. The same is true of LGBTQ+, there DEFINITELY isn't a "Straight" category. There is NO need for ANY of those categories (Race, Sexual orientation) IMHO. TV and Movie Executives have taken it upon themselves to include racial diversity & LGBTQ+ in almost all new programs and movies. If you are the type of person that can't look at LGBTQ+... TUFF luck. Before you get in a twist, I AM one of those people, but I have just accepted that it's not going away, so I just deal with it, or quit watching TV. All things considered I will NEVER go back to cable Hulu has a permanent place in my entertainment.