HVACDirect.comReviews 1,806

I'm very impressed with your entire business and functions. I couldn't find the owners manual and called to see if you mail one to me. The gent I was talking to did better than that. He emailed me the owners manual and installation guide. Wonderful! Your shipping was quicker than I expected and the driver was very nice and friendly and very much helpful. All I can say is thankful, the price was right for my needs. The house has never been as warm as it is right now. I put the furnace in the down flow position and when I removed the bottom panel I found the owners manual and installation guide. We are seniors and we couldn't happier. Thanks again.
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HVACDirect has become an exceedingly important part of our commercial property business. With the onset of COVID, we began to run into serious difficulties in being able to find new HVAC units for our commercial properties. The shortages extended into every aspect of our commercial properties, but being able to locate and purchase new HVAC units to replace units we had that were just too old and needed to be replaced became increasingly difficult. Many of our normal sources locally simply dried up. It was during this time of difficulty that I came across HVACdirect online and discovered that while I wasn't entirely familiar with the brands of HVAC they offered, I was encouraged by the high satisfaction levels and positive feedback and reviews they had. So, I crossed my fingers and went ahead and ordered directly from HVACdirect. The brand we've ordered by far the most often, has been the ACiQ brand of commercial HVAC units, both three- and occasionally single-phase units, between 3 and 8 tons. So far we've purchased no less than a dozen units over several years from HVACdirect. Delivery has been prompt and painless and everything's gone according to plan. I mentioned that I was initially slightly concerned about HVAC brands I hadn't heard of before but I did a little research and discovered that the ACiQ units (like televisions and many other things in the modern world) are actually made by Carrier and are exceptionally well made. And installation and reliability of these HVAC units has been perfect, without a single hitch. I'm not sure we could've survived without HVACdirect to be honest. They've been so incredibly helpful and supportive that we've even seen a couple of our local heating & air suppliers follow our lead and begin ordering their HVAC units and other equipment from HVACdirect and it doesn't get much better than that!

The website was easy to navigate and the selection of system brands was fantastic. Including installation manuals with each product description was awesome and helped me make my decision. Once I built a system in my cart I was presented with the option of financing, with competitive rates. I was sold. Within two days my order was on it's way. When I received the original freight order it looked like it fell of the back of the truck and got run down by a city bus. A quick phone call to HVAC Direct support and a replacement order was on its way within a day. That order arrived in perfect condition. Two weeks later I completed my installation/setup and couldn't be happier. Thanks to the money I saved with HVACDirect, I was able to splurge on a top of the line intelligent system for less than the cost of a builder-grade system from a local reseller. Thank you HVACDirect. Com for providing such a great service!

The furnace is installed and functional. The coil was installed as well. The condenser has yet to be installed and was received with damage. Slight damage to fins near the bottom and the signs of a broken pallet it was bolted to. The damage appears to be cosmetic at this point, I won't know till I check the charge and confirm it's stable. The pallet that was damaged was the manufacturer pallet, not the shipping pallet so I know the shipping company was not responsible and the damaged section faced inward on the shipping pallet, meaning it was loaded with that noticeable pallet damage. I will update if the unit is not functional. I plan to buy a second unit to replace me addition furnace if this issue is handled correctly if it does become an issue.