Very easy transaction, easy to navigate website
Very helpful staff. Double checked the order To verify all parts work together before shipping. Lift gate service delivered order wrapped up perfectly without any damaged what so ever.
Very pleased
Will continue to use this place for all my future flips
The website is very detailed and easy to navigate. I like that all the accessories are listed for each item separately when you buy a bundle which makes it a lot less confusing. The price is reasonable.
In light of all going on in the country it was like a breath of fresh air my shopping experience from start to finish Could not have been easier... their chat line assist is great it was just a fantastic experience reviews are not my tool of choice cause I'm not sure they are all true either pro or con...However if you are reading this rest assured it's true!
Product was super fast delivery and exactly as expected.minor damage (cosmetic) by shipper but company still backed it and offered replacement or small financial reimbursement is we kept it. I've not seen the reimbursement yet but expect it will be there as we have had awesome service all the way across the board so far
Dan was able to answer all my questions.Everything arrived 4 days after ordering on a large pallet, undamaged. I am very happy with my whole experience with this company. I was very nervous about ordering this, as I've never purchased anything like this on my own. My Hvac tech. Met me at my house when trucking company arrived with order and checked my order out. Everything looked good, is now installed, and seems to be working great. I would not hesitate to order again from HVAC Direct.com.
Easy to figure out what exactly I needed to purchase. Having all the specs available was a plus. Delivery of product was timely and convenient. Product arrived in good shape.
After installing product. Worked according to manufacture specs. Overall a good experience all around. Will be doing future business with this company.
Thank you.
Customer service was helpful, my "ac ready" furnace didn't have a coil cabinet. So this lead to a delay in the install and hassle locating one. I never received a response from them regarding locating one. 1 star taken for this,1 for the extra money it cost me to get this done. Appears there isn't much product knowledge on the item I was sold, and they don't carry the correct cabinet for the furnace/AC system they sold me
Great prices, and a clear, easy to understand site. The items arrived quickly, in perfect condition, and I should have the heat turned on later tonight. I am delighted with the combination of quality and price and will use these guys again on my next house project.
Equipment came very well packed. No damage. Note: the carrier does not call a day in advance of the delivery. Driver says that can be requested, but is not automatic. I got ten minutes notice, just by luck I was in the area. Driver was very agreeable to waiting another 15 minutes for me to arrive
Your website is better than most I have visited. The checkout process was smooth.
The packing/shipping was a perfectly new pallet strapped on top of an old broken pallet, which made it unstable and it wanted to fall to one side. The units were unharmed, it was just a really bad shipping method.
HVACDirect.com has a rating of 4.4 stars from 1,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 297th among HVAC sites.