HVACDirect.com

The company offers 110% price matching then I kept getting the run around on getting the purchase price correct. Once we settled that we moved to the mounting brackets that were supposed to fit the 2 units I ordered. The cheaply made boxes were destroyed during shipping and the hardware was missing. They promptly sent another set inside a second stronger box which made a huge difference! The mounting holes in these brackets don't line up with either of the units so I had to drill new ones for the rear bolts. I am still working on the extended warranty Bailey and Denise are doing their best to help me with that issue and hopefully it will be resolved soon.

I was very happy with my purchase, delivery and help when I had an issue with the evaporator coil that was leaking out of the box. They sent out a new coil and everything is working great.

I am however disappointed that after a month of the equipment being installed HVAC Direct contacted me about a warranty package that I would have to pay extra for warranty coverage on parts. Being a HVAC installer/tech, I can repair my own unit. Everything said 10 years parts coverage with registration, which I did. When I registered my equipment with ICP it lists a date of coverage on all parts through 6/17/2034 (furnace, coil and a/c unit).
When HVAC Direct called, I was told that the parts coverage only applied to the a/c unit compressor. I think this is really shady considering that my furnace, a/c and coil all list enhanced parts warranty through ICP. Why would my furnace list a date of 6/17/2034 if it is just a compressor warranty?

Here is the info listed on the website that I just copy and pasted:

Air Conditioner:
5 year parts limited warranty (including compressor and coil) - With timely registration (within 90 days), an additional 5 year parts limited warranty (including compressor and coil)

Furnace:
ACiQ offers 10 year parts and 20 year heat exchanger limited warranties. Please note that in order for the heat exchanger and parts warranties to be upheld, the unit must be registered through the manufacturer within 90 days of installation. The installation must also follow your state and local codes.

Coil:
10-year parts limited warranty upon registration.

All residential equipment manufacturers have a 10-year parts coverage with registration, you would just have to pay for labor to the installing company, so it's crazy to me they are trying to get extra money for a warranty parts package

I registered everything and saw nothing listing an extra cost for a warranty package. Very scandalous!

I have called them several times and waited on hold 70 minutes, 45 minutes and 30 minutes. My unit was damaged, pictures were taken, shipping company verified they have the damaged unit. The escalation department has to review. This is ridiculous, your customer service people should be able to order replacements. You are woefully understaffed to serve your customer needs.

This company has failed to give us all the parts to our hvac system and do anything about the nonfunctional ones they sent. The technicians they had call us have not returned our emails and the warranty department doesn't actually exist. Don't let them scam you! $4000 down the drain.