I self installed my split AC system and it was very easy to do. Just in time for three weeks of 115 degree heat. It worked right out of the box, it's so quiet and I would recommend to anyone considering this option.
I have not installed the furnace yet. Arrived in good shape with good packaging including damage indicating cardboard around outside. The shipping company did not call me prior to trying to deliver even though a signature was require. The called me when they showed up at the house - they were willing to leave the item based on my phone call acceptance. Shipper should call to schedule delivery.
Very unprofessional. Ordered two furnaces with air conditioners complete set ups and got a phone call that they were out of stock. They said they were sending like kind and quality. What we received did not match what we ordered wrong size. Sat on the phone for two hours and I thought we got the return squared away and the new correct unit ordered. Then a day later we get emails pushback on the return we've spent thousands of dollars with the company. They don't want to take back the items that were sent incorrectly. Would not recommend working with them at all. Company representative we worked with (Ben)
Outside unit was delivered with fins caused in. They told me I was outside of their 3 day window to report problem. Offered me 50.00 to go away. The a tech support guy called me who was a complete jackass redneck who tried to tell me this was all my problem with the damage. Buyer beware!
The system arrived as expected. Some of the instructions were dated but it was easy to figure out what to do. The installation took two mornings for me and a friend. The system worked immediately upon activation and it is very efficient. I am very pleased with my purchase and its operation and I can recommend your company to others.
Good quality products. To save money, I installed the whole system by myself. Even though it is my first time to install a central gas furnace and electric cooling system, the installation is smooth and uncomplicated. The small size and light weight of Goodman makes the project easier.
Furnace was delivered within the delivery date stated w/o any damages. Customer service returned my emails in a timely manner. Furnace is working without any issues to date. So far I am very satisfied with my Goodman furnace.
My experience was poor my order was substituted for much lower quality equipment that was at least $400.00 less in price... i will not be using HVACDIRECT again. I was asked to sub. The evaporator. And said yes. But all of the order was sub...the the AIR Quest stuff is junk
From the beginning of this debacle, this order has been a lot of trouble.
I was given incorrect information about the products from 'expert' sales people who knew much less about their own products than I did. I was given the run around when receiving damaged goods, and outright LIED to when I received an incomplete order.
It took 32 days to receive a credit promised in 2-4 business days.
Ordered and it said 3-5 days. It's been now 2 weeks and no items. I have xaller several times and all they say is we will look into and call you back. I haven't received a call back yet. I have been calling daily for the past week. Buyer beware
Overview
HVACDirect.com has a rating of 4.5 stars from 1,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 297th among HVAC sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members