Ordered and it said 3-5 days. It's been now 2 weeks and no items. I have xaller several times and all they say is we will look into and call you back. I haven't received a call back yet. I have been calling daily for the past week. Buyer beware
Everything came in good condition due to the packaging being done so well. The delivery driver was surprisingly very nice and even helped me load the new system into my work truck without me having to ask. The only problem I had is that the website said 2 to 3 days for delivery but it ended up taking about a week and a half to show up. Overall everything was good because of the service I received through the company was awsome.
The order process went smooth. However trying to get their customer service to do anything is a nightmare. They do not answer the phone. They do not answer email. My unit had internal damage that was not visible upon inspection. I have been attempting to get them to replace it for two weeks now. I am about to reverse my credit card to them.
Fast delivery. Everything was as ordered except the filter was not the one we ordered.
Not happy, first two were damaged. Unit sent back two days ago. Order is a month old and I have no A/C. Please make this right.
As a DIYer I found ordering from HVAC Direct, was incredibly easy. Following the order, the customer service provided to track my shipment was second to non. The furnace arrived well packaged and all loose items were clearly labeled and accounted for. Thankyou
I was a first time customer and couldn't be more impressed. I ordered my Goodman 2 stage furnace online. It got delivered when it was expected to and after the install we have heat for the winter. I couldn't think of a single negative about the entire process. Thank you HVAC Direct
Purchased a whole ac unit replacement. Had to get a replacement handler unit due to shipping times. Replacement unit was not similar to the original that I ordered and required some home modifications to install. Shipping was good wish it all came together instead of 2 separate deliveries. Had to make multiple calls to find out shipping dates. Not the fault of HVAC direct, they did everything on there part. Had to reschedule my hvac install due to shipping dates.Will update once unit is completely installed.
Driver was very kind. My experience with the company is that I never received an email of confirmation that the item purchased was on its was or even an estimate on a delivery date. I had to call and ask.
Low prices and free shipping is why I bought from here. Shipment was missing an item when it arrived and I'm still waiting on the replacement part. They aren't very good at sending shipping information to your email. You have to look it all up yourself. I'd buy from them again if I wasn't in a hurry to get what I ordered.
Overview
HVACDirect.com has a rating of 4.4 stars from 1,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 297th among HVAC sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members