The original furnace I wanted to purchase was on back order and would take weeks for delivery. The sales rep I spoke with ordered a different one that was similar to what I was looking for although I was expecting a condensate furnace and ended up with non condensate my furnace is running and keeping my house warm in this cold winter season. All in all I am satisfied with the product.
Frankly it was frustrating as I had to call Customer Service at least four times to track down half of the order. The line set and outdoor unit were not with the first delivery receive on July 6th. However Customer Service could not give me any definitive answer as to when or if they had been shipped and promised to send emails once they tracked down the shipment, but this never happened forcing me to call and wait on hold for 25 minutes at a minimum just to get no answers. I finally received notice of the shipping but that was a day after the unit had been delivered nearly 20 days after my order was placed. Also once unboxed, the indoor wall template was not included and again customer service could not send me a copy of the template which made it difficult to mount the unit. Also, these installation instructions were fairly basic and do need to add some additional details on connecting the line set, etc. The minisplit is now installed and working fine.
Ordering easy and good help from customer service.
It did take 30 days to receive the order but shipping was FREE!, so a small wait for a full load coming my way is understandable. I will order from them again.
I ordered the unit, went to pick it up the following day. Was met at the front, both people were knowledgeable of my order. They had it loaded and I was ready to go in 10 minutes. Both were very friendly
The unit works very well and was very cost affective. Only issue I had is that they forgot to send me a piece, and then a drain they sent me for the unit was barely enough to drain one of the mini split heads. It was for some reason shorter than the line set and communication wires. They also don't tell you in the listing that you get a wall mount included for the unit, so I accidentally ordered another one, and then had to call in to have them credit it back. More clear descriptions of what comes in "each" package would be good.
Ordered a new 95% revolv furnace for my manufactured home, it arrived on time and it seems to be a decent unit. The problem with it is that the inducer is noisy as hell, I tried to contact them on their website and also by phone with no results. I left a message but never heard a word from them, guess their warranty is a bunch of crap so Iwouldn't buy from them again due to the fact that I will have to buy a new one out of my own pocket. Buyer beware!
It's been over a month and I still don't have the unit I paid for. The shipping company wants me to meet them on the highway and put the units in my truck to get up the house. The unit I paid for wasn't in stock but wasn't told about this until a week after I ordered. Then played phone tag for 2 weeks before getting the unit changed to one they have in stock.
I received the order and it was fine. While ordering from the website it didn't state that there was a 30' line set included in the package. I have to return the 30' line ordered separately because of the missing clarity on the website.
The furnace arrived ahead of schedule, and it was as ordered. Everything was fast and easy.
I even recommended your company to a relative.
I do have a question, I got a call from your sales rep saying they couldn't ship the heater we ordered to California but they would ship another one that was $50 cheaper and give us a refund. I have not seen the refund yet,
Delivery went well, however, I did not get a call the day before, I happen to be at home when the driver called saying he was 15 minutes out. My driveway is 1/4 miles long and I had to meet the semi out on the main road. Not sure what would have happened if I wasn't home. Instalation was not hard
Overview
HVACDirect.com has a rating of 4.4 stars from 1,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 297th among HVAC sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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