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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 28,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,348
value
1,098
shipping
603
returns
593
quality
1,080
This company does not typically respond to reviews
+294
How would you rate ID.me?
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Tennessee
1 review
0 helpful votes
Follow Caly k.
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Uploading and verify documents very difficult; had to restart the process several times. Overall, establishing the account was extremely challenging but well worth it in the end. I feel this. Id account will be a more secure platform than the various others previously used.

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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Highly recommend ID. Me
April 28, 2025

Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
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Ridiculously difficult.
April 24, 2025

Online registration didn't work, necessitating a call in confirmation process after three days and three hours of trying. So much for government efficiency under King Trump and his sidekick Moron Musk.

Date of experience: April 14, 2025
Pennsylvania
1 review
0 helpful votes
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American verification.
April 22, 2025

It is super important to have some sort of verification, which has an ID who can identify you are an American citizen. I strongly recommend that you get this completed. It'll protect your identity in the future because there are so many hackers and thieves out there.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Verify Identity
April 24, 2025

I recently used ID. Me to verify my identity for a government service and was impressed by how smooth the entire process was. The platform is secure, user-friendly, and provides clear step-by-step guidance. The video chat feature was also quick and efficient. ID. Me gives full control over personal information, which is a major advantage in today's digital world. Highly recommend this service for anyone needing fast and reliable identity verification.

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
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Important Step
April 24, 2025

Once I signed up for ID Me, getting into the SSA is much easier and with a feeling of security. Make sure you take time to read and understand the instructions. I especially like the face recognition procedure. It is very thorough and, in my opinion, makes it more secure.

Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
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Identity verification
April 23, 2025

Easy to work with full confidence. In the past I could reach IRS, Social Security and other official sites directly. There was always a concern whether a genuine site was reached. With ID. Me this concern is resolved.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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ID. Me sign up
April 21, 2025

Very easy to comply with requests. 2 thoughts … before the process begins alert the user to have their photo ID or other identifying information ready to go before they begin. Secondly, notify user that a video authentication will be requested so don't have bed head 😂

Date of experience: April 11, 2025
Virginia
2 reviews
0 helpful votes
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Easy As Pie
April 22, 2025

The whole process was painless and went extremely smoothly and just takes under 5 minutes. Considering that this is for our own security especially in this digital scam age, I was happy to do it and expected a lot more difficulty and time than it actually took, so I would highly recommend it.

Date of experience: April 12, 2025
Ohio
1 review
0 helpful votes
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My review of ID. Me
April 24, 2025

My personal experience is good however I need to have access to my brother -in-law's government sites and I'm having trouble adding my name, phone and email to his accounts. The VA has appointed me his fiduciary and we are eventually getting power of attorney. We have POA for medical reasons. Can you get back to me and help with this situation?

Date of experience: April 14, 2025
Washington
1 review
0 helpful votes
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25 Quebec -retired
April 16, 2025

Summary:
Possible thinking is the mindset of focusing on what can be done rather than what can't. It's optimistic, solution-oriented, and opens the door to creativity, growth, and resilience. Instead of being overwhelmed by problems or doubts, possible thinking encourages action, hope, and progress—even in uncertain situations. It's a powerful mental tool that turns "maybe" into motivation.

Date of experience: April 6, 2025
Virginia
3 reviews
0 helpful votes
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Security enhancement
April 16, 2025

Average! After learning details, changing sign in method went smoothly! Attempts at entering driver's license photo into program was difficult. After putting photo I D on to a contrasting surface, and providing more light, the process outcome materialized and the change from one process to another (I.D. Me) occurred.

Date of experience: April 6, 2025
Washington
1 review
0 helpful votes
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Directly filing taxes with less hassle.
April 24, 2025

This tax year was easier to file compared to previous years due to the program being simpler and user friendly. The only process that takes more time is setting up the identity verification, but it has guidance to prompt you along the way.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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My own Identity Security Guard App
April 14, 2025

So far my experience was truly quick and easy. The app makes it professionally accurate to get your info in good hands and the platform has options you can use if somethings are not available with you they make it stress free 😀

Date of experience: April 4, 2025
Pennsylvania
1 review
0 helpful votes
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A great and fairly quick service.
April 14, 2025

Once you make sure all of your documents are in order, this site is like throwing your cards out and having the greatest hand for your game. With to-the-point questions from your agent that aim get you moving forward, it is a great way to file yourself.

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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ID. Me was a breeze
April 15, 2025

From start to finish the process was thorough, and very easy to navigate, uploading documents, multifaceted step verification pass key as well as text message to verify, if you choose. My experience was very enjoyable and not a problem at all and I'm grateful that I had the opportunity to know about ID. Me. I highly recommend it as an extra layer of security for ones identity and information is essential for one's peace of mind.

Date of experience: April 5, 2025
California
1 review
0 helpful votes
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Easy to set up and use but...
April 22, 2025

How can we possibly know our data is secure? Are the latest protocols employing the latest and most robust state of the art technology, etc. in place to protect us? Of course they will tell us our data is safe. But being that so much personal data is being stored on such a platform, we should at the very least be skeptical. Nothing is 100% impermeable.

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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Jennifer G.
April 24, 2025

ID. Me was extremely fast to set up, & beyond efficient in getting my identity verified for my Federal Tax Return to IRS. I hope to see this feature being utilized by more agencies in the near future.

Date of experience: April 14, 2025
Michigan
1 review
0 helpful votes
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Professional
April 29, 2025

Instructions were easy to follow. Agent was professional and help me get everything taken care of. Have the physical documents ready. You will need two verifications. I used my state issued ID and social security card.

Date of experience: April 19, 2025
Pennsylvania
1 review
0 helpful votes
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Annoying
April 14, 2025

It's VERY annoying to do AT ALL, but even worse when it repeatedly doesn't work for unknown reasons. There are unclear instructions, and the feedback (suggested moving to a darker area when instructions said "well-lit area"). There is no interpretable preview image to determine correct lighting or correct angle. It says "live detection" but doesn't suggest whether one should move, stay still, blink, smile, or what? Very annoying overall.
Why does this survey imply that all that was needed was a sign-in when it actually insisted on a prolonged video capture?

Date of experience: April 3, 2025