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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I tried first the other system listed first and it was terrible. Decided to try the second listed I'd me and everything was very easy to do!
85 and not a computer expert
Took me several attempts to finally get all the data needed. I think the process could be made simpler.
Long wait time to get verified. Clunky operation at times. Got an error message after it said that I was verified. Had to relog in to get the site I wanted.
The process was rather quick. I took pictures of the front & back of government issued Driver's license then it took a video selfie to verify that the person uploading the documents was the person whom they belonged.
Tried numberous time to create an account. Had to go to a hospital employee for help. They in turn had to call for help. Message kept reading error. Way too many verification codes. Not user friendly.
They now make you upload your id and selfie plus a bunch more steps to sign in. If you work on a computer for a living it will still take about 10 minutes. And the instructions suck. I can understand with all the internet crime so why not use mail or phone again or figure something else out!
I am trying to create my ID.me account to use IRS services. The system is telling me I already have an account under the some redacted email account. That is not my email address, and I have never created an account with ID.me before. They don't fix the problem, they let the fraud continue and just close all my requests.
The registration method is very secure very convenient.It is also possible to quickly contact the relevant translators solve the problem very quickly. I haven't been able to log in recently, and I'm not sure how to fix it.
The person who helped me set up my information for this system was very helpful and patient. She was excellent in educating me on how it works. Thank you.
Fue genial la pagina y muy fácil hacerlo
I already HAD a social security account and when trying to access it for a message, neither of my emails or passwords worl work but I did NOT know I needed to CREATE a.new account
Both my wife & I have had ID.me accounts for years and when I tried signing on with my information it gave me my wife's page, but when I tried signing on with my wife's information it said it didn't recognize me, and I couldn't change anything. I had to open new pages for us both in order to facilitate my needs.
For individuals who are already familiar with the process and are comfortable utilizing the technology, I find this format to be excellent and highly efficient.
However, for users who are new to the process or who feel they lack the necessary technical knowledge, it is crucial that they have the option to contact a certified agent.
This communication channel must allow the agent to guide them step-by-step through the form completion, thereby ensuring accessibility for all users.
Thank you for your attention.
Terror from hell. I have no idea whether or not I ended up with an account and if I did I don't have a user name or password I can use.
If you are struggling start with the chat robot and it will lead you to a video call with a live person who will get your issue resolved
The process makes you jump through hoops that are obviously designed to be difficult and frustrating. The company has already had privacy and accuracy issues in the past, so there is very little assurance that your information is secure. A complete waste of time that is a waste of tax money.
It was no trouble at all to set to up my ID.me account. The steps were simple and straightforward. Once everything was set up, it directed me straight to the SSA's website. I highly recommend this site.
I kept running into snags on a different service (having to reload documents several times, not getting a confirmation code, etc.). ID.me worked the first time I tried it.
I tryed to get in to the website by using the gov. Site After 2 hrs. Of trying to get in and a phone call that was NO help I decided to try your site. I found out very quickly I should have used this site! I am not a web site person (and don't want to be). Thank you for being uncomplicated!
By the time you get through the signup you've lost where you were and why you were doing this to start with. ID.me appears to me, in my opinion only, to be a personal information gatherer disguised as a security provider.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members