Ideal Image

I canceled my appt on the next business day. I was not told the bare on my credit card was not canceled. When I originally made the appt I was not aware my card would be charged for Botox units prior to my 2/7/24 appt. Now this charge is under review. I just want my $$$ credited back.

This does NOT work, I got 4 sessions and saw ZERO results. I mean like NO change at all whatsoever. It was hard to make appointments because all places didn't have enough nurses. My contract ended up expiring and I still have to pay what's left. NEVER again! Don't waste your money.

I signed up for laser hair removal with Ideal Image a few months before the pandemic hit. Once the pandemic hit I was unable to get an appointment. Of course going a long time between appointments will cause regrowth so I was told they would do makeup appointments. The problem is it's almost impossible to get an appointment with them and now they're no longer offering the make-up appointments. My contract will be up soon and I've only had half of my session due to not being able to get an appointment. This treatment cost me a lot of money and it is unfair that I will be able to complete it. It was the first and last time I will use Ideal Image.

Since signing for a membership 6 months ago I have called 5 locations and the corporate number without any answer - makes it impossible to make an appointment and all the while I'm still paying! Complete scam.

I signed up for laser hair removal with a consultant over zoom video and got a loan through Ally lending. The following day I read ALL of the terrible reviews people had left and immediately regretted my decision signing up with this company. You have 3 days to cancel services and get refunded! (I was not told that by the consultant but found out by reading reviews online.) I called corporate on day 2 and the loan was refunded back to Ally after 7 days and I got refunded for a payment I made over the zoom video. Thankful I got out with no issues and ideal image handled this professionally. Hope this helps someone like it did me!

I had the membership. I was guaranteed a price for a service. After the service, when I went to pay, it was significantly more expensive. I was told "well, we did send a notice about the price change". (I think it was in my spam). I just called to ask to be removed from the membership. The person on the other line had a very bad attitude. There are a million places to spend money and, for me, this will no longer be one of them. Horrendous custom service, treatment of employees and business practices.

Severely bad customer service. I need help from my previous treatment, the person transferred me 3 times to a non-working phone line! Will not ever come back to this place.

After sitting through a long impromptu video call, I hung up when receiving a vastly different price estimate than the original. Continued to receive calls afterwards until I blocked them.

These 5 star reviews are suspicious; 98% of them contain perfect grammar and somehow they have all correctly spelled at least one very unique name. How could everyone remember their technician's name anyways? Maybe you've received some monetary incentive?

June 2022.
I was severely burned by a technician I saw here on my 8th and final visit. I saw a doctor and she had never seen such severe burns from a laser hair removal laser. I'm distraught by the fact that these will likely scar my entire public area, which goes past any underwear line, and will be very visible while wearing a bathing suit.
Previous to this awful experience, I also struggled with payment to Ideal Image, as they could never get my auto deposit set up correctly, and asked me for $3000 upfront after I agreed to a $267/monthly payment.

I've had several experiences with Ideal Image. 1. BOTOX: zero effect. 2. Laser hair removal: zero effect; practitioner said it would not work for my hair color, she did not understand why they sold me the package, but we gave it a try. 3. BBL photofacial: zero effect. I mean zero.

I'm an experienced customer and know what to expect from these kinds of treatments and providers. This organization is little more than a sales scheme. Do not trust your body or your money to Ideal Image. It's a scam.

I went to laser hair removal for 16 moths and after you stop going everything just comes right back. They also take a $300 renewal fee from your original form of payment without reminding you that you can cancel and then when you try to cancel after the fact they say too bad so sad for your luck it in the contract. Awful condescending customer support and very poor communication, not too mention a complete waste of money. I wish I could give 0 stars, but I had to at least put 1 to continue.

The tech I had must've been new! She made my face lopsided and after many calls voicing my concern, speaking to various staff including " manager" Chris, as well as returning to the Henderson location several times, I basically was laughed at and ignored! Finally, after over 6 months of trying to get a resolution I have given up and am seeking a new med spa to correct the mess Ideal Image left me with. Please save your time and money!

I have been forced to reschedule my appointment 4 times because of issues on their end. I have paid thousands to get my laser hair removal and all my hairs have grown back and at this point I'm not even sure if the treatment is doing anything. It has been half a year since my last treatment and you're supposed to be getting them every few weeks. They've also been cancelling my appointments just 2 days before the appointment and asked if I can travel to a different location hours away. The amount of times I've had to rearranged my schedule just to squeeze this appointment in is ridiculous. I've already contacted customer support and they've cancelled the appointment yet again.

I've been trying to get help regarding a refund for almost a month now. I've called and emailed several times to speak with Erin Moore who apparently is the only person who handles refunds. I can't get any kind of communication or anything background here. I asked to have her supervisor or manager call and still no help. I completely REGRET signing up with Ideal Image at all but now that I can only get a refund for the membership I'd like to at least get that back. If you're thinking about it... Be sure you're 100% certain and that nothing in your life changes because you will not get your $ back for services.

Worst customer service. Once they got your money, you wont hear from them again. Coolsculpting nor their treatments work-go somewhere else-they are charging way too much and promise you the sun and the moon and there equipment is never working right...

Horrible experience with Ideal Image. This location was unprepared for my appointment. They could not complete my treatment and I had to return. Very inconsistent information about the treatment and follow up. I heard 3 different things from 3 different people. Customer service at the local, regional, and national level has been awful. My first treatment was almost a month ago and I have reached out many many times to get my concerns addressed and so far I have not received a response. Attempted to escalate the issue but no one has contacted me. For anyone considering Ideal Image, please be aware that there are significant issues with the company.

I tried Laser hair removal services from Ideal images Okc recently highly disappointed their staff is not well trained this one provider damaged my eye brow I have lost half of my eye brow unfortunately. Be aware don't use their services.

This place will sign you up and get your $$ immediately but, if you can't have your procedure and want $$ back they want to charge you an admin fee. I have a hernia and it was not discovered during my consultation because it was over zoom. Get to the clinic and they can't do my cool sculpting. Now they want me to pay over $100 for the nurses time. She did nothing except tell me we can't do this today. Just don't go here they only want your $$ for some bs membership and don't really care about you as a person. Shame on you ideal image you are anything but ideal!