Ideal Image

Ideal Image had me pay for three services upfront from a phone consultation. I told them upfront that I needed treatment by a certain date yet they still split it up into three appointments. I went to the first one for Botox and talked to the nurse and was told I am not a candidate for the second service cheek filler. The company told me I had to get a service I didn't contract for because the nurse felt I wasn't a candidate for what I signed up for. Read your BBB complaints they are all the same kind of issues. You get money from people up front and then don't provide all the services. It is the perfect scam. They have yet to provide me a copy of my contract. I went into this trusting that I could get the service. I'm not going to give up. I can't help it if your nurse REFUSED to put in the syringes. I booked a 2 hour appointment and ended up being sent out the back door, the nurse assured me corporate would listen to her advice. Wrong, they didn't. They hide behind clients contract that they don't provide and they are not obligated to do what you wanted.She even gave me the number for another business that does thread lifts and said she would much rather see me apply my money for a service that gives me the results I was looking.

I had an appointment for cool sculpting at the Ideal Image in Creve Coeur. My appointment was set back in October 2022 and was supposed to take place in May of 2023. I was told I had to wait this long due to having had a c-section in May of 2022. About two months ago they called me wanting to reschedule my appointment because they changed their center's hours. I was forced to change to an afternoon appointment because there were no mornings available and I, like most working individuals, have to get time off approved well in advance. Then, a couple hours before my appointment was scheduled to take place on May 31,2023, they called an cancelled again. When I could not get a new day off approved by my employer, I called and requested a refund, which I was told at the time of booking would be possible within a certain time period of my appointment. Now, all of the sudden, I cannot get a refund unless it is for medical reasons. What? You rescheduled my appointment TWICE now, and the last was super last minute. This company is a joke!

I am investigating into a potential class action lawsuit against Ideal Image for deceptive business practices. You may contact me directly for more information.

Angela Edwards, Esq.
Law Office of Angela Edwards
Longmeadow, MA **************
Angelaedwards******* comcastdotnet

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Start of Covid all appointments were canceled. When they reopened, they never bothered to call "all" customers, myself, to schedule appointments. Once I called and was placed back into rotation, they're now overbooked. My hair removal is idealy scheduled every 8-10 weeks. Upon leaving each appointment they state the schedule doesn't go out that far. They'll call with an appointment date. Call never happenes. Now I'm 12 weeks out. Appointment scheduled for today, I arrive with appointment card in hand, showing May 26th, 9am and she says appointment is for tomorrow, May 27th 9am. It's been one disappointment after another since reopening the Mall of GA location after Covid. I do not recommend this location. This was my second and last time patronizing this establishment. Over the phone,
Staff is quite rude. Not so much in person. I wonder why.

This company cons you into getting a loan without knowing until you are approved. You feel pressured to purchase more. I had botox around eyes and forehead and a month later results are gone. My entire forehead has broken out and I don't get acne there. I had dermal fillers around the mouth area and the fillers have settled everywhere else but where they should have been injected. The NP told me she was discombobulated multiple times in the room and that she doesn't usually work weekends. She came in and out of the room saying she doesn't know where anything is. The light was broken in the room as well but didn't think to bring me into another room. She also stated this room isn't set up well for this. All in all I would never recommend ideal image to anyone. I am fighting to have a syringe of juvederm taken off my loan that I did not use because why would I go back there when I didn't receive the results I was looking for and can not trust anywhere there with a needle. I was told by a claims girl that being a willing adult that it is in my contract that I can not have it taken off my loan. It's a scam company. I would have rather drove the 45 minutes away to my original med spa I have used and pay full price knowing I would get the results I should have gotten. Like they say. You pay what you get for. I was forwarned by a friend before I went there not to go there but I still gave ideal image the benefit of the doubt. I will continue to tell people to not go there. Poor practice and not a reputable company.

WORST SERVICE EVER! You have to make an appt. Month in advance (at least 2) but they are fast to cancel your appointment within 3 days. NOT only that you pay in advance for a service that they can't hold. NOT RECOMMENDED.

So 2 issues for me with Ideal Image:
1.) I came to Ideal because I was given a gift for Botox. First visit wasn't bad and was offered the membership. At the time you were given a "free gift" with the membership, which was 1 free treatment of either: laser hair removal, IPL facial, or Coolsculpting. I fell for it without knowing much about the uselessness of the gift unless you purchased more treatments (the membership discounts only apply AFTER you pay for X amount). This year they changed the entire structure of the program and in order to get a decent price on your treatments they say to buy in bulk at the beginning of the year (for my Botox alone that would be close to $1600).
It's just not worth it.
2.) I had a few other treatments and it seems like things weren't done according to most other industry standards. For example, I tried the IPL laser treatment and was not given any numbing cream or eye protection. It hurt ALOT. When I mentioned this the tech said she hears that from time to time. After chatting with my new dermatologist, she explained that a numbing cream should have been applied to help. She expressed major concerns with how Ideal is structured as there aren't doctors performing or overseeing the clinics in person. It's only nurses or techs. We reviewed how much I pay, which is lower than SOME places, but they're cutting corners and flying just below the safety standards.
All this to say, the people are nice at the clinics but after digging more and more I think I would rather spend a couple dollars more with a clinic that cares about safety more.

Went to get Botox for the first time and definitely wasn't pleased with the results. The nurse gave me 24 units The nurse said she was going to give me some units in the middle of my forehead and some on top of my eyebrows when come to find out a week later, my eyebrows look like Star Trek they were so high the kids were asking me why did my eyebrows look like that so I contact the business and they told me to come back in for a follow up I come in for a follow up. She said she was going to relax the muscles on my eyebrows and that she was charging me for two units to, make them look normal again two weeks after that my right eyelid was swelling and started drooping over top of my eyelids so I contact them again and she told me to come back in for another follow up which she took pictures and advised me that they didn't wanna give me any more units and that it would eventually go away so basically, I wasted money my first time getting Botox. It was not pleased with the results. I advise Alyssa that I was going to write reviews and regarding the services that they gave me. So basically, I wasted money for nothing to get a bad result and I told her that I looked at the website and that there was lotta bad reviews on here and she said that wasn't for Lancaster Pennsylvania. It was for the other idea images that they had in other states which I am writing a review today, to advise people not to go to the one in Lancaster, all they want is money and don't want to make your results. Look fabulous. There's other places you can go to extend of going there. Do not go there please. I advise you.

Have a trip set for June so I wanted to get lasering. I called ideal image and had a consultation which the lady was really sweet. I end up getting some financing done because it's really expensive. Once I got everything signed which the lady never went over anything with me just had sign here sign here I thought I was signing for the loan still. I decided because there are no availabilities for getting services done until really late close to time for my trip I decided not to go with the services anymore I can do something else. I called to cancel the financing company was fine. But I called ideal image which they said you're still going to have to pay us even if you do not have a service it is in our contract. So they are now saying that even though I have never had a service done just signed up 3 days ago they're saying that I will still owe them they will send it to collections for me to still pay them the money that I'm taking away from them. I guess with ideal image there is no buyer's remorse at all. Do not go with them all of this is in very small writing that they do not go over but they have you hurry up and sign it. I am totally disgusted with the company but they are teaching me a lesson to always ask questions. Don't go with ideal image.

On August 16 I drove an hour and a half to Savannah to get Botox and Jupiter. I tried to fill out the form online and was unable so I went early to complete it there. I had a facelift when I was 60 years old. I am 79 when I filled out the form and she called me in the room the first thing she said to me was you had a facelift and we can't do Jupiter because of legal whatever the hell that meant. I told her I paid $1800 down payment and now you're telling me a drive an hour and a half and you cannot take care of it. I am mediately told her I'm done I want my money back and I'm leaving she said I can do the Botox. I said no you can't do anything because you can't do the Jupiter you're not gonna touch me and I refuse to come back I went to the front desk and the front desk said that they were going to call and go ahead and get me a refund to this day. I have no refund but they promised me they told me they'd already did it that's a lie and they're keeping my $800. When I asked, I wanted a full refund the man on the phone started yelling and telling me about discounts he could give me I said I don't think you understand I'm not coming back there never ever I've had Botox. I've had Jupiter for the last five years. I've got it and no one has ever turned me away telling everyone don't put your money. It's the worst. Worst company there will take your money but they won't give you what you need terrible.