Ideal Image

Ideal image is a scam
I'm getting mails that I owe money to a loan and don't understand why if I canceled my first appointment and I've always tried calling to cancel
The phone call helpers from ideal image said I have to look at another service because they only give 30 days to cancel the contract which I did cancel and there trying to give me another service and I don't want another service if I did I would of ask for another service but I'm not asking for that I just need them to refund the Fortiva company there money and cancel everything else they need to do I regret contacting them thinking they will understand but apparently they don't and can careless I'm getting a charge-off from FORTIVA cause of ideal image. And I need that fixed.
DONT EVER SING A CONTRACT WITH IDEAL IMAGE!
I've called FORTIVA they told me I would have to call ideal image in order for them to give them back the refund and they don't want to

This place is indeed the shadiest business I have ever came across. I was to get a treatment in July-August for my wedding and was told the price was going to be 169 per month with all the discounts she gave me. Boom first I was never scheduled after being told I would have an appointment in two day, they tried to schedule me a whole month after my wedding for an area I did not select. They raised the price to 324.00 per and I was completely just blown away. I informed them that the service was not needed they proceed to tell me I can get my arms or legs done … I was not interested in anything they were offering so I refused. I get a call after I canceled the service and was told I can't cancel so they tried to steal the money from my account by asking my bank for another price other than the price I blocked them from taking. It worked so my bank paid them and later refunded me after learning of their scam. I noticed recently that my bank reversed the credit to my account, after investing we discovered they informed my bank that they refunded me (lies) my bank looked into in and determined they lied again. I get a call today from a credit card company who says they are trying to collect a debit from me for a credit card I never used or possessed. The company then goes on to tell me that they paid IDEAL IMAGE $2000 and that I need to contact them and have them return the money since I never received any services. This company is legit a piece of crap and be careful because I now have to pay for a lawyer to start proceedings.

Overall the actual laser hair treatment worked. I still have some hair that grows back after my nine sessions, but it did work in thinning it out. HOWEVER, my one star comes from the company being so bogus. I got two medium areas done and it's embarrassing to say that I got scammed by their pricing. They claimed I was getting a "deal" yet it cost me over 2k to get the two areas done... but there's places all around my area that do it for significantly cheaper AND their reviews are better. I spent well over 1k more at Ideal Image than I would have elsewhere. And they make the sell of "you can go to any of our locations and your touch ups are cheaper than the normal price". Well their touch up price is still more than the originial price at other places. Then on top of that, they try to make it difficult for you to schedule new appointments so you don't get all of your sessions done in the 16 month time frame - that way you end up losing out on sessions you already paid for. Like I said, their machines work. But do yourself and your bank account a favor and go somewhere else.

I invested about 7k on multiple hair laser removal packages mostly bc of their nationwide capabilities. At first they told me I will pay for 9 sessions and then there will be free lifetime touch ups. I gave them my info and signed a contract. A few month later I findout there are no free touch ups, you still have to paid for those. Ok they got me, I thought. Not too long after, I was sent to serve in Guam for 18 months where there is no Ideal Image. They offered to freeze my account but I had to keep making payments until I paid it all off. Today I am finally back with the hopes of continuing my treatments. Their executive officer told me I never puechased 9, I purchased 5 sessions and the other 4 were complimentary so I lost them. Never heard of this. After serving our country I got my sessions taken away because they could not honored: 1) I didn't choose when or where to serve our nation which I am very proud of. 2) The fact there is no Ideal Image in the state of Guam and there isn't a possibility to drive few hours to find one. 3) The lack of capability to bend and to act in the best interest of our fellow humans. All of this were out of my control and I am heartbroken at the antipathy instead of understanding. He mentioned he would honored one session on each treatment. This is a big loss as woman who honestly works hard and with my heart in my hand for every cent I make. This is cruel. I wonder when will companies will start choosing the wellbeing of humans above policy or money? Isn't the human value what matters most? Not for Ideal Image.

DO NOT UTILIZE IDEAL IMAGE - My experience at Ideal Imagine was not good and a total waste of money. I had laser hair removal and after treatment the hair is returning and is gray and of course per ideal image the laser does not work on gray hair. I did not have gray hair prior and was told that gray hair was underneath the black hair and is now growing in as gray. I thought laser treatment removed hair permanently?

I did located a study by the Mayo clinic (https://www.mayoclinic.org/tests-procedures/laser-hair-removal/about/pac-*******) that in rare cases laser treatment on dark skin can cause the treated hair to turn gray. The Mayo Clinic is reputable source. But of course I'm told by my ideal imagine location and customer service that the laser does not cause graying. My experience was terrible, it took forever for customer service to return my call and when they did I was told that numerous individuals had talked with me and no one returned my calls. With luck I talk with two customer service reps who made sure that i was connected to someone otherwise no one who have returned my call. Do not utilize Ideal Imagine they are a total ripoff.

Also attempted cool sculpting which was a total joke and I was offered a credit for this service. Why would I return to a organization that screwed up two supposedly simple procedures. I am out of about $3,000 a total waste of money. I want a full refund and was told there would be no refund. Who wants to waste money on a procedure that is designed to make you feel better about yourself. Shame on you Ideal Image.

I have been doing business with Ideal Image since 2018.

I have bought and paid for a brazilian, mustache, chin and underarm treatments that have not been completed due to other personal reasons and covid.

I have one treatment that is not fully paid for and is owed a back due balance due to losing my job and cannot afford the monthly payments currently or can pay the back payment as I lost my job August of 2021. This specific treatment is for full leg (both).

My problem is, they will not continue or finish treatments of what has been paid in full for due to the one treatment I am unable to pay at the moment. I have talked to the Fox Point, Wisconsin location where I get my treatments and they stated when there is a past due balance, they cannot schedule. I talked to customer service and was told the same thing.

Now, there is some way I am sure to get around that and they're just not going to do it.

I feel that I have been ripped off as my paid treatments cannot be finished and I have spotty hair growth which is embarrassing when it grows out.

I feel I should be given a refund for the treatments that have been paid for. These treatments all have a lifetime touch up guarantee but I can't even get the actual treatments done to a past due balance of a treatment area that I am not asking to be treated. I just want what I paid for to be completed until I can pay for the treatment I am behind on.

I want a refund of treatments not finished for my brazilin, face and underarms and my contract cancelled for my legs.

I SIGNED UP AND CANCELLED. DONT BELIEVE ANYTHING THEY SAY. DO NOT SIGN UP! THEY LIED TO ME AND TOLD ME I COULD CANCELED. I CANCELLED WITHIN 24 HRS AND THEY TOOK ME THROUGH SO MUCH AND TOLD ME THEY COULD NOT RETURN THE FUNDS TO THE FINANCE COMPANY. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH! I WARN YOU STAY AWAY FROM THESE THIEVES! CHANTALLE IS A LIAR AND KINSEY DID NOT HELP! YOU CANT EVEN TALK TO ANYONE. I EXPLAINED THAT I LOST MY JOB AND THEY DID NOT CARE!

THEY TAKE ADVANTAGE OF YOU! I WAS PRESSURED OVER THE PHONE TO HAVE A SPOT REMOVAL ON MY FACE. FIRST APPT WAS ABOUT AN HOUR. SECOND APPT WAS 10MIN. I ASKED THE GIRL WHY AND SHE SAID" THE OTHER GIRL HAD DONE THE PRELIMARY WORK. NOW THATS 4000. 00 DOWN THE DRAIN. NEXT APPT I COULD NOT REACH ANYONE ON THE PHONE TO CANC MY APPT. NO COMMUNICATION SO FAR. I HAVE ANOTHER 200.00 TO SPEND AND ABSOLUTEY NO RESULTS HAVE BEEN MADE! I'M RETIRED AND COULD NOT AFFORD THIS!

I called to get some spider veins addressed and was upsold other things but they pushed for me to take out an Ally loan to pay for all of it. This took a matter of few minutes over the phone with one of their "consultants". The day before the appointment Ideal Image cancelled my appointment, saying I did not qualify for the procedure. The caveat was I could NOT get my money back and had to use it on something else that they offered. It has been nothing but a nightmare. No one from Ideal Image will call you back about refunding the money, but now I have this loan from Ally lending for things I can't use. Ideal Image got my money and banked it then cancelled my procedure. DO NOT use Ideal Image as they truly are scammers and I wish I would have read up more on them and Ally Lending before I called. They prey on people, take your money then cancel the service but you still end up owing the loan even though you didn't get the service, nor want a different treatment, so beware they will screw you over good! I have reached out to the Attorney General about their practice and Colin Stanton of Channel 5 on your side did a news clip on Ideal Image October 6th, 2022 of this very issue see it here https://www.azfamily.com/2022/10/06/two-valley-women-want-7000-loans-canceled-medical-procedure/ and this is where I learned first hand after the fact of what both Ideal Image and Ally Lending were doing to people. Yeah they are both really bad companies.

They offered services over the phone during the pandemic time and gave me a loan for $1999.- wich service i never got because when i went to my first appointment the people working there. Told me that i wasn't a good candidate for that service, BTW I had a horrible experience during that apartment, that place is very dirty and very unprofessional. End of the story since I wasn't a good candidate for the service I needed, I wanted to cancel the services and yhey said, their policy don't accept returns or cancelation, so they try to sell other services and keep the money and the agency who gave me the loan, started sending bill after bill for 3 months and Ideal Image didn't want to cancel the service, it was so stressful and horrible experience. Hopefully they will cancel this loan, still waiting 5 months so far, in the mean time o owe 4 months to the loan Company for a service i NEVER RECEIVED!