Ideal Image

They offered services over the phone during the pandemic time and gave me a loan for $1999.- wich service i never got because when i went to my first appointment the people working there. Told me that i wasn't a good candidate for that service, BTW I had a horrible experience during that apartment, that place is very dirty and very unprofessional. End of the story since I wasn't a good candidate for the service I needed, I wanted to cancel the services and yhey said, their policy don't accept returns or cancelation, so they try to sell other services and keep the money and the agency who gave me the loan, started sending bill after bill for 3 months and Ideal Image didn't want to cancel the service, it was so stressful and horrible experience. Hopefully they will cancel this loan, still waiting 5 months so far, in the mean time o owe 4 months to the loan Company for a service i NEVER RECEIVED!

I paid for a service thinking I'd be able to move forward with it but when I saw my doctor he told me I couldn't get the service, I just recently had surgery and my doctor said I wasn't allowed to do anything to my stomach due to complications, I got a doctors note from him and they said their doctor whose never seen me or talked to me said it was ok for me to do the service even my doctor who I've been seeing for years said I couldn't get it done. They wouldn't refund me, so then I got a second and 3rd doctors note, my primary and dermatologist, stating that I couldn't get that procedure done. They offered to let me switch services, but I can't get laser due to a skin condition, I don't want Botox or filler, I've already had laser hair removal. And that's all they offer. I've emailed about 12 times and called at least 8-10 times and no one will get back to me. The last guy I spoke to was cold as ice and extremely rude and now they are just holding my money and ignoring me. They are the worst company I've ever dealt with. I have medical reasons and notes why I can't get the services and they still won't refund me.
Who does this? They are scammers and thieves if you ask me. I just lit $1600 on fire thanks to this terrible company.

Always have a great experience at ideal image, the workers are always so kind and support you getting through your sessions! Love coming here

PLEASE PLEASE PLEASE, DO NOT go to this place!
There's way too many better places you can check before you step here.
DO NOT RECOMMEND AT ALL!
If the results shows up, its great. No Worries. But why would you spent $******* on something that's did not give you any results and made it even worse.
That's a total waste of money.
When I called the main office, I wanted to play a fair game and didn't wanna ask for a 100% refund, since I wanted to respect the time and the product they used, but Abigail, the lady who works at the main office, said their office doesn't refund any money even though the service they provided was a complete shame.
So, if you do end up going to this place, be very sure to ask, what happens if you get 0 results and what if it gets even worse, and the refund policy, before you sign anything?
The only good thing about this office was, every staff that I got to see, Cindy, Erin, everyone who works at the front desk are super cool, relaxed, always wanting to help and easy to talk to. I think the supervisor team, and the management for this location and the whole ideal Image in general is poor and total shame.
DO NOT RECOMMEND AT ALL!

BUYER BEWARE
I'm writing this in hopes to save someone the pain, developed anxiety and financial loss that I had to go through with this horrible company. If you are not 1,000% sure that you can handle a decent amount of pain DO NOT sign a contract with them- because they are just trying to get your money. They do not care about you and are willing to lie and ignore you in order to put you into a corner to keep your money. They will try to entice you with the savings of a contract (without telling you about the pain of the procedures or if they may or may not be successful on you) but if you are unable to finish your package due to pain or any other circumstances that would make sense, you will be SOL on any leftover money and no one (including headquarters customer service) will care because you are only dollar signs to them. My case was extremely mishandled by both the people doing the procedures and the front staff and when told to headquarters, they told me I had no money left in my account (when I was told I did 2.5 weeks before and hadn't seen them since then- so no one knows what is going on there AT ALL).Do yourself a favor- if you're going to get something done, go to a smaller company who may actually care about your needs enough not to lie or make things up straight to your face and save yourself the mental anguish I went through with them.

They promised a package of 2 cool sculpts followed by a Kybella The contract was for 6 vials. 3400 cash. They never did the Kybella and kept putting it off delayed times dates. When I showed up the RN refused saying I had hx allergies. I pointed out no I am an RNJD and have medical records to show I do not have anaphylaxis hx. I asked for a 3rd cool sculpt since they refuse to do Kybella and NO ONE will get back to me, They deserve to go out of business... VERY RUDE UNETHICAL Staff Corp HQ is Florida.

This is the worst customer service I've ever had in my entire life they are rude and wanna keep your money you're money don't do it ever

I have called and left them quite a few messages asking for the lady that set up my account to call me back and she refuses to call me back, I haven't gotten any services done I called prior to my appointment to cancel everything because I found out that my daughter needs to get braces and that I can't afford this payment and to also pay for my daughters braces. I don't want to pay for a service I never received, it is extremely unfair to my daughter mainly because now I have to explain to her that now I can't afford to fix her smile because Ideal Image is being uncooperative and won't void the contract. I am half tempted to take my daughter in that location and have that lady explain to my daughter why she can't get her braces done. I am extremely frustrated, mad, and sad more so because I now can't take care of what I need to take care of with my daughter. I will never ever ever recommend Ideal Image to anyone that I know ever and I will be putting reviews about the whole situation on google, yelp, and everywhere that I possibly can to let everyone know that Ideal Image is a complete rip off and they don't work with people, all they care about is their money.

I ignored their terrible reviews, and I ended up regretting it. Please don't repeat my mistake! I saw their adds online indicating they would do 7.99 per unit Botox and got greedy and decided to give it a try. One of their technicians ranted on and on and persuaded me to try it but once I was going to pay for 20 units before my appointment she said it was 7.99 if I paid for the $250 yearly membership first or else it was $15 per unit; even more expensive than what I would pay at my dermatologist's office. I decided to give it a try without the membership since I had already wasted so much time on it. When I went in for a Botox treatment, I was taken aback to find that the person administering the injection appeared to be in her early twenties. This made me quite nervous, and I decided to leave without proceeding with the treatment. However, they flatly refused to refund my $250, even though no injection had been administered at that point.

A year later, I decided to give it another shot since they still had my money. I patiently waited for 14 days, but there was absolutely no improvement in the wrinkles between my eyebrows, which were the target of the injection. When I reached out to them to express my concerns, they completely evaded any responsibility and insisted that I needed to pay more to see any noticeable results. I explained that I had always received 20 units in my dermatologist's office in the past, and this time, I had even received 22 units, but still, there was no improvement. They responded with flimsy excuses and displayed no accountability or expertise.
In summary, I strongly advise staying far away from this establishment. They lack both shame and the necessary expertise to provide satisfactory results.

This is not a place you want to do business with please read the reviews from multiple sites. I only wish I had they misrepresented the Info they gave me they told me I would have to put 1000 down before I would be able to get services I was offered a 4800 credit from fortiva however I did not know I would be charged immediately by fortiva for the 4800 prior to receiving services and when I called fortiva to tell them I am no longer interested they told me I still have to pay 4800 even though I never received any services from ideal image. When I spoke to ideal image and told them i was no longer interested in getting the services they too told me I still have to pay the 4800 even though I received no services and was no longer interested in receiving service from them. Now I have to file complaints with BBB, FRCA, and my State Attorney General. I wish I never went here.