Ideal Image

It has been several weeks since contacting Ideal Image, Glen Allen and still no appointment. When I had appointments they were cancelled either by text or email. I have tried to cancel this predatory contract since I signed it. I have not had one service with them. They immediately took the loan amount that I got approved for without rendering any services. Even any creditable financial institution gives you at 5 days to cancel a loan if you no longer need it without penalty. I do have trust in a business that constantly cancel appointments. They wanted to bring me in for a free treatment, then once I start then the BS will start all over again of not being able to keep an appointment. I was going in for laser hair removal and I saw some of the reviews and pictures of other clients where that same facility burned a customers face and continued to ignore her concerns. In further reading through the reviews of this same facility, they should be forced to close their doors. I should have done my research and read reviews before reaching out to them. To further add insult to injury, someone named Craig called and got extremely nasty with me because I did not want to accept the $400 discount when I kept telling him I have not received any services and wanted out of this predatory contract. He told me I was being nasty and ungrateful and said he didn't have to offer me anything and he could just hang up on me. I asked for his supervisor, which he obliged. Ashley Sampson called, I missed the call and I called back and it went straight to an automated system I left a message and to date I have not heard anything. I am beyond baffled of how a company could take your money upfront and refuse to allow you to cancel. Now I have a loan out there that I am being forced to pay back to a company that has not even rendered services and now I can't speak to anyone. I have reached out to the financial company the I financed through to see if they could get 'their' money back. They are stealing from that financial institution under my name.

Started in Albuquerque New Mexico and transferred to Tucson I was using my touch up as regular and now I'm paying for it I get system on my face bumps on my face the hair is coming out it never went away and I paid all this money for a package and they still get to keep operating when there are a lot of people out there that did the same thing spent all this money because they said it will remove your hair permanently and now I have to see a dermatologist about every two months because of IDEAL IMAGE I'm going to check to see if we can bring a suit against them I know there are more people out there that did the same thing about the so-called package deal and got nothing out of it. I have my prayer how to unpack my box I keep everything from IDEAL IMAGE, which Albuquerque said they would look into it so they Miami Tucson Tucson said we will look into it and get back with you that's just not right well the lady I talk to she was a nurse she was going down to Albuquerque because the Albuquerque IDEAL IMAGE was having all kinds of problem I never saw that woman again and of course the employees in Tucson acting dumb found didn't know what I was talking about

OMG, they deleted my review! So I'll keep posting. When I signed up for service, it was during Covid. The first appointment was scheduled after I signed up about 2 months out because they had no openings (they said). Then when my next appointment was scheduled I was sick. I called and cancelled due to Covid. They next appointment I went and they said, Oh, we cancelled your spot because you didn't confirm via text. I was in the process of getting a new phone, so didn't get that. So I showed up, but they didn't take me. I didn't complain, just rescheduled. The next appointment, I had been exposed to someone with Covid, so I called and let them know. They said OK Call again for an appointment. When I did, they said sorry your contract has expired (had to be within 6 month timeframe), ALTHOUGH I PAID FOR SEVERAL SESSIONS AND NOW THEY SAY TOO BAD, YOU DONT GET A REFUND OF THE THOUSANDS OF DOLLARS YOU PAID! BEWARE, this place is a rip off. Obviously they don't care about the health of the customers, only grabbing money and not performing the service.

Long story short. I wanted laser hair removal. I had a zoom meeting told her was gonna go on vacation. She knew we were gonna be in the sun all summer. She LIED. She booked me 1 week out. I was called 1 day prior to visit and cxl the girl had covid I was told. My 1st treatment it was to be. They booked me 2 weeks out. And then told ME NO SUN 2 WEEKS BEFORE TRRATMENTS AND 2 WEEKS AFTER TREATMENT. 4017. 00. I was lied to. I am telling everyone I know to never use IDEAL IMAGE. I WANT MY MONEYNOW.

Ideal image did not give me the service I needed. They want to get you involved inrevolving debt for small non invadive procedures that do not fully solve your problem of hair removal. After I was dissatisfoed with service they sent my account to debt colllector before I could explain to them that I was not satisfied with their customer service. Their attorneys are now garnishing my wages for services O never received. This company is money hungry and low on customer service. DONT GIVE THEM BUSINESS OR ENTER INTO ANY CONTRACTUAL AGREEMENT WITH THEM. THEY WILL SCREW UP YOUR CREDIR

Had a about 6 sessions in my arms. Didnt work and lots of money wasted. My fault for believing it will work. The staff though were very friendly.

I gave Ideal Image my money, that I had saved for a year to have a couple of services on my birthday for myself as a gift. I pay for fillers on my cheeks. When I saw no results, I went back, and they told me "they must not have taken "… Meaning, it is not their fault, that my skin or cheeks would not take the fillers and there was nothing they can do about it they would NOT make it right. They simply said sorry, but there is nothing they can do. I also had botox. The results were weak, and lasted about 60 days, and that was at the very most. I will never go back there again. I asked to speak with corporate. I spoke with the store manager never heard from corporate. They said they would get back with me, the woman at the Ideal in Zona Rosa, Kansas City, told me she can tell them my concerns, but "I can promise you they're not gonna be able to do anything about it."… I was in tears, and begged them to please help me that I could not afford to throw all that money away, that I saved up for, and worked so hard, for I would recommend, considering any other place for cosmetic procedures than ideal image, they truly are scammers and they do not care at all. They will talk to you into anything just to make a sale. Also, myself, and other women have noticed that is very obvious, that the employees are saving part of syringes that are purchased by clients, and used, for their personal use, either for themselves, or for their friends or for profit. They have a very bad reputation among a lot of people at this point extremely disappointed I would never recommend this place to anyone not this location not the Westport location and I'm assuming, they're the same, at all of their locations, and highly overpriced. And after being locked into a membership they changed the price of their Botox injections in the middle of the membership agreement, without notification, which is an extreme breach of contract and they had no explanation but "sorry" I cannot express how much I despise this place. And the grief that they have caused me personally.

After receiving Botox around my mouth, a month later I still have discoloration on the side of my mouth. I am mortified that I went to this place.

DO NOT get lip fillers here! When I had my consultation on zoom the consultant told me they would administer two injections even though it was my first time and told me if there was any left over I could use the rest later on. I went to my appointment and she said she was only able to do one injection because it was my first time getting lip fillers and that I could come back in two weeks. NOT TRUE. I called back a few days later to add more volume in my bottom lip and the receptionist said I have to wait THREE MONTHS and also told me once they open my 2nd injection they will not let me use the rest at a different time. I regret going here SO MUCH and feel like I was led on, pressured and almost scammed of my money. Lack of communication. The Nurse that gave me lip fillers did a nice job on my top lips but my bottom lip is significantly smaller and a bit uneven. When I look in the mirror i like my lips better before :( If I could go back in time, I would definitely pick a place with better trained employees and a place that specializes in lip fillers. Research is VERY important.

They are pro's at the old bait and switch. If you do your research you will see their prices are completely inflated compared to other companies that are actually reputable. They will insist your getting "bargain of a lifetime" but realistically your being ridiculously over charged. You give them a budget and they push you for more "how about we spread it out over more months" "interest free" "you'll never have to worry about the hair again" etc. well you decided to take the leap, sign the contract only to find out 2 years later when you've made all your payments that you still owe $1800 how is this possible- fine print, "your payments are less each month so we had to tack on extra months" all said and done I got 9 treatments done over the course of 2 years (scars from the burns to prove it) and got it for the bargain price of just under $10k again how is this even possible. Had they been clear with the cost up front I would have immediately walked out- that is insane I didn't have that MUCH hair to warrant that price. Heres the kicker 2+ years later Im still shaving daily, I was the "perfect" candidate so why is there still hair???!? It's not b/c I have light hair (1/2) Italian, not because I have fair or dark skin and not because I have a hormonal issue (checked by actually doctor, not these phony nurses they hire who literally have no medical experience) who also confirms the treatment doesn't work. Do yourself a favor if you need hair removal, go somewhere else because this place will only steal your money and waste your time! If anyone happens to start a class action for false advertising, false medical practice, pain, suffering or legal robbery against this company please feel free to reach out to me I will glady add my 2 cents.