Ideal Image

For new and old clients buyer beware! Ideal Image recently changed their booking process. In the past when you schedule an appoint it was confirmed, followed by text reminders. Then you'll arrive and complete your services. However, for those not aware, the new process is, when you call your appoint is NOT confirmed. Apparently, it's followed up with an email so that you may confirm time and date. There is not an alternative line of communication such as texting or leaving voicemail any longer. The problem with this new booking process, you must confirm your appointment within 10 minutes via email or it's cancelled. I guess they feel as consumers we do not have any schedules, a busy life, or circumstances does not happen for the expectation to obtain a response in 10 minutes or less. Here's the fact, I didn't have a clue when the email will be sent but yet it's expected a response must be provided within the 10 minutes allotted. Also, they're making assumptions the email was received in order to respond accordingly. However, I did not receive an email and my appointment was canceled without any follow up attempts. I paid a significant amount of money for services to be render and there should be the expectation when a client calls to make an appointment their times and dates are confirmed. I don't know about others but my time is valuable so the expectation of being serviced when I call and make an appoint should stand. Also, I called the servicing location in Buckhead for assistance and was placed on hold for 10-minutes then the line was later disconnected. This is poor customer service at its best. There's no problem when it's time to take our money but when it comes time to providing services we must play the game of cat and mouse. So for new customers who don't want to deal with poor customer service I would suggest you look elsewhere. Please consider obtaining services from another company offering the same products and services. Check with your dermatologist office.

This is my second review for this scam company now that my treatments are complete. This is a joke and buyers BEWARE! I had FIVE Cooltone treatments in 2 weeks AFTER being misled about Coolsculpt. My last treament included a side by side comparison between my first visit and last and shocker... absolutely NO difference! I say shocker because the nurse initially told me I wouldnt see results but because I had already signed the contract i was locked in! What a waste of money! In addition, a nurse told me that they took the money of a 72 year old woman who wanted Ultherapy on her neck even though she was not a candidate. The nurse even admitted it was wrong and they should have never taken her money! The woman was fighting to get her money back but Ideal Image was refusing... in her case the woman had loose/saggy skin due to age which the manufacturer states Ultherapy will not treat -prime candidates are mid 30s to 40s! These people should be ashamed! I wish I could give a -5 stars. Customer service is rude, complaints Case managers are uncaring and extremely slow in response times, scheduling appointments is difficult due to their short staffing issues... definately do NOT recommend. Check out the low ratings on all review sites, wish I had

I made an appointment for cheek fillers Saturday of Memorial Day weekend at the Chandler, AZ office. A consultant did a zoom meeting with me and assured me the fillers would be great for me. I had a mini-facelift last November 2020 and we discussed that. Not once did she mention that the doctor there would not approve fillers if someone has had a facelift. I paid $1,575.00 for 2 syringes of filler online in advance. When I arrived at my appointment (50 minutes from my home) I waited almost 30 minutes beyond my appointment time. The nurse took me in a treatment room and informed me that the Dr there would not approve fillers because of my mini-facelift. She suggested I use the $1,575 for other treatments. I do not need any other treatments and declined and asked for a refund. The nurse said they would process the refund but it would be delayed because of the Memorial Day holiday. That was fine, here it is 2 business days after the holiday I have yet to see a refund. Someone even called me to try to get me to purchase laser treatments. I declined and asked about my refund. Their salesperson said she would expedite my refund and have someone call me immediately. Of course, NO ONE HAS CALLED and it has been 2 days, and no refund yet. Also, the consultant that set this up initially did answer me 2 days ago and said she would make sure my refund was processed. It wasn't so I emailed her again and no response. What the heck! I work hard for my money, they would not perform the service I paid for which was not my fault. A refund should have been processed immediately on the day of my appointment. I suspect bait and switch tactics going on here. Which is insane just do the fillers! My facelift Doctor and many other doctors recommend fillers after a facelift.

I have started a dispute for the payment with my bank and I plan to repeat this review on a many social media platforms as possible.

DO NOT ENTER INTO A CONTRACT WITH THEM AS THERE IS NO REFUND POLICY AND THE STEEL YOUR MONEY. WHETHER YOU USE THE SERVICES OR NOT, YOU WILL NOT GET A REFUND.

Very dissatisfied (beware) when I made it to my first appointment It was not the same as I was told during my consultation. During my consultation i was told that i was set up and paid for 4 appointments which I was able to schedule the first 2 with the consultant and that the nurse at the local office would schedule the remaining 2 appointments, but when I got to the appointment the nurse said I only had 2 appointments and would have to pay more if I wanted to do 2 more appointments, so I did not go through with the procedure. I called customer service to get the matter resolved asking for a refund because they were trying to make me spend even more money to get what I was quoted and agreed to through my consultation. I was given the run around of course after the call I did not receive a call back so I waited a week and still no call back, so I called and was told that Erin was handling my case and she would call me later that day, which she did not. So I called 3 days in a row, sometimes twice a day, with the same response she was not available and she would call me back. When she finally called back she said she couldn't give me a refund and tried to make me schedule an appointment which would still be the same dilemma so I asked to speak to the manager who also did not help any just tried to make me pay for more appointments or swap to different services which I did not want. I would NOT RECOMMEND GOING TO ANY IDEAL IMAGE, THEY ARE NOT LOOKING OUT FOR THE BEST INTEREST OF THE CUSTOMER, JUST A MONEY HUNGRY CORPORATION.

I signed up for this service and went one time. It was HORRIBLE! The customer service sucked! And the procedure was so painful! They continued even though I was in pain. I asked for a refund as I didn't want to continue with this. They REFUSE! They said that I was responsible for all of it because I signed a contract. DO NOT SIGN A CONTRACT WITH THESE PEOPLE! And on top of it they automatically signed me up for a membership, which I did not ask for, and charged me and extra $250 on top of the $1700 for the treatment. They advertise that they have doctors on hand to help advise you and discuss the proper treatment for you. BULL$#*!! There is not such thing in this place! I can't express enough how HORRIBLE THIS PLACE IS! PLEASE DO NOT GO! DON'T WASTE YOU MONEY! We need to get these guys out of business! They need to learn how to treat people. NOT LIKE ANIMALS! THIS IS THE OFFICE IN MILL CREEK, WA...
******* Main St, Mill Creek, WA*******
*******525
9:00 am ~ 8:00 pm Open now
Idealimage. Com·more info

They take your money then decline your service!
Attorney general then court!
I'm going to get my money back!

Staff are very welcoming and helpful. They are very attentive to your concerns. Very accommodating in scheduling appointment.