Ideal Image

I'll make this quick. Run away. Read the reviews first. I had spoken with them, did a zoom session for my face. I then read these reviews. I texted them no thankyou Any decent business would say ok thankyou for contacting us. They ignored my text and assumed I was going to proceed. I decided to proceed and talked by phone given quotes and discounts and very very confusing communication.
Instantly this text comes in wait I'll get you a better price. Immediately wanted my sister's card #
Or anything I could pay today. Too late my family read the reviews too and my sister and brother in law said no way.So nothing was paid. Initially, I was going to make monthly payments. They use high pressure selling and to get you to pay TODAY or omg you loose the discount. I urge you to look for a board certified Dr or professionals and read reviews first. Glad They never got money from me.

After submitting a form online for a consult. I was immediately called to set up consult, consult went fine but needed some time to think about it. In the following 2 weeks Courtney White emailed me several times to see if I wanted to move forward. When we finally connected I decided to apply for the no interest loan. Loan was approved, but the very next day i decided against some of the services. (hair removal was over priced) I contacted Courtney White left several messages and emailed and got no response back for over a week. I contacted ally lending directly to have my loan canceled. From my experience it seems ideal image will do what it takes to get you in the door and then, they are done with you. Zero professionalism, I would never trust ideal image with anything.

Their consultation does not.make any sense. How can you tell the type.of skin a person has based on a video call. Secondly, they do not.have a medical doctor providing this procedure, worst of all, they have you signing docs while on the video call, one has no time.to read what they are signing. When you try to cancel no one communicate with you, they already gave your money. Very poor customer service

Ideal image is very bad, you can't even review your experience on their website. I got cool sculpting done not long time ago, under my butt cheeks, first of all one side is completely different from the other one, one side you can see that the fat was taken off but it didn't even blend in with the rest of my leg fat, it looks ridiculous, on my second leg, it didn't take any fat at all... my legs just looks so uneven and bad, I wish I was told that this could happen, this was the biggest mistake of my life, they didn't even offer to fix it, because they don't know how and they can't promise me that they can make it look better, so much for years of experience lol, such a waste of money! 2500 k for this treatment, still paying for it...

My recent encounter with the front desk clerk Jasmine at Ideal Image Located in Brandon left me deeply disappointed. Upon discovering an unexpected $299.00 fee charged to my account, I sought clarification. To my dismay, the clerk seemed uncertain about the charges and offered no assurance of a refund. Requesting a copy of my contract, I was promised one but faced endless delays and excuses upon my visit to the office. Despite driving there in person, the clerk failed to provide the printout or even follow through with the promised email. Frustratingly, when I inquired about seeking assistance from someone else, I was informed she was the sole point of contact.
Having been a loyal client of Ideal Image for over a decade without prior issues, this encounter was an egregious departure from the service standard I had come to expect. The lack of transparency, accountability, and basic customer service exhibited by this particular clerk is deeply concerning. As a customer, I value clear communication and respect for my time, both of which were blatantly disregarded. It's disheartening to witness such a decline in professionalism and integrity within a company I once held in high regard.In light of this disappointing experience, I urge Ideal Image to reevaluate its customer service protocols and ensure that all staff members uphold the standards of excellence that the company prides itself on.

Ideal Image cheated me out of substantial money by refusing to honor a "life time" guarantee. When I showed up for a subsequent treatment, they pretended I was required to pay more than what I'd already dropped into thier coffers. HELL no!

I would never recommend anyone to get the laser treatment. I spent $4000 on a full 9 treatments that did NOT work. The employees working at the center suggested I call customer service to ask for an extension of treatments since it was very clear the treatment did not work. Customer service was of no help at all. I opened a case and without even speaking to me or asking for proof or anything, they denied my case. The only thing customer service had to offer me was to buy more of their services. Why would I buy more of a service that clearly didn't work in the first place? I am so disappointed with the customer service and the treatment. I don't know how ideal image could even stay in business with the type of customer service they provide.

If i could leave Zero stars i would. The rep lied to me and ignored my current condition to still sign me up for Coolsculpting knowing that I am not an ideal candidate. I was looking for results in time for an upcoming Wedding and the rep assured me that it wasnt a problem. After I signed up they had no available appointments to get my treatments and results in time, and I found out that I wouldnt see the results I was desiring based on my weight/BMI. I tried to cancel within 2 days of signing up (with no services rendered) and they are cold and dont want to assist or talk to me. They got the full amount (through financing) and don't care if they perform the treatments, meets my goals, or gives me any results at all.

They are deceptive, coercive, and try to pressure you into deals with limited information other than their lies. I recommend doing some research and staying away.

The only reason I even walked into Ideal Image was because I received a gift certificate. I didn't have a very positive first impression based on the interaction between an employee and a new customer that was looking for information. I scheduled an appointment to have my lips touched up and was asked to pay in full at the time of making the appointment. A week prior to appointment I was contacted and informed that the injector would be out now and I would have to wait another 30 days. I said that won't work and asked for a refund. Apparently they can't give them locally. Part of my money should be a refund and the rest would be mailed via check. Not sure I believe it was processed yet (going on 2 weeks) You can't get anyone in the phone at their corporate office either. I'm about to involve my attorney. Stay clear!

I contracted an expensive coolsculpting service because it promised good results, which would be seen after three months. The results were very poor, I filed a claim, asked for a follow up appointment to prove it and they never answered me again, neither by phone nor by mail and the worst thing is that they keep charging me for the financing. It is a complete scam.