Ideal Image

This company is disreputable. They use a high pressure sales pitch over the phone, quoting you a hefty price but then tell you about discounts that can only happen if you sign today. When you ask if you can cancel if you change your mind they say yes... but they mean WITHOUT getting your money back, only transferring it to "other services." This company uses shady tactics and unethical business practices. They have over 2800 complaints on BBB and their corporate reps sound like scripted robots who just give you the same answer in different ways and skirting questions about being able to speak with a supervisor.

My consultation was for ultherapy in which I purchased and had the expensive treatment. Ultherapy took maybe 3 minutes and told results would show in 3-6 months. Complete waste of money. Will never recommend this spa to anyone. If you want any work done, spend your money on professionals in the medical field. Be careful on your consultation with these people as they need to rope you into a membership.

Don't do it! I had multiple Cool sculpting treatments on 3 different areas of body over a year and there has been zero change. Zero! It does not work. I could have spent just as much on lipo (almost $7000) which would have 100% worked. Lesson learned. Now, saving up for lipo.

Our mission is to help you feel your personal best by offering laser hair removal, Ultherapy, wrinkle relaxers, injectable fillers, and more. Our state-of-the-art cosmetic medical services are performed by licensed medical and nursing professionals who show an uncompromising concern for your comfort and safety. Ideal Image is passionate about our entire staff maintaining high standards of medical training, ethical practices and a comforting bedside manner.

I was having a positive experience with them until I became pregnant. They stated that I could not get treatments while pregnant so I didn't... fast-forward, had the baby, tried to reschedule and got denied! Mind you I had already paid for the treatments in full and only got like 3 sessions on 3 body parts when I paid for like 12 sessions each on 7 body parts! Not only that but they said my contract expired when they're the ones who told me I had to take the time off. No where did it say to only sign if you don't plan on becoming pregnant within the time of the contract. It's such a scam, I can't believe I fell into it.

Do not ever ever fall for this. Once you pay the money, you will keep following up with them and the final outcome will nowhere be close to original promise. I gave all the money in advance and all I received in return were the promises. After several follow up and frustrating journey, I underwent the procedure which ended up being absolutely useless. This is very gimmicky and I would never recommend it for anyone.

If I could give a zero rating... I would. I paid in full for brazillian and facial hair removal. After one treatment, I experienced what they called a "thermal reaction". Basically, I ended up with blisters and burns on my labia and anus. I contacted them about a refund. I spoke with 5 separate individuals and each time was told "someone" would get back to me and that it "was being looked into". Eventually they just stopped responding to my calls and emails. That is $3000. 00 I've lost. Not to mention my pain and time it took to try to resolve this matter. I've documented everything and so far it's 19 hours of my time trying to get a simple refund for a treatment that caused physical harm. I would advise anyone considering this service to proceed with extreme caution.

I take pride in responsible decision making, and calculating risks. The sales
Rep asked to pull my credit, to find out if I qualify for their third party vendor payment program. I do. I know I do. This is my second time setting up a consult in a year, and after expressing I wanted to think about a payment plan or paying in full, the rep Molly Forish, verbally reprimanded me and became pushy and overly aggressive with her approach. She essentially said I won't make the decision and read out my Google searches for cool sculpting over the past year, which was quite frankly weird. I told her she was trying to sales pitch me - which irritated her even more. Before I could say I would reach back out to her again - which I WAS going to do (I've changed my mind), she ended the call - clearly out of frustration. Horrible experience. Stay away. Bedside manner leaves much to be desired.

Ideal image Shrewsbury ma center technician burnt me with the laser machine and when I asked for ice packs. They denied and acted very rude and said if you don't have tolerance don't book many areas and when I booked separately they cancelled lot of my appointments …i paid 7000 dollars for not this kind of treatment... They are extremely rude and don't even do their work with care … burnt my legs with the laser machine… with the circular opening of the laser machine at the top. Worst service…. I wish from the core of my heart that they go out of business….