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Il Makiage has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
Best skin care products I've ever used! My skin looks better than ever and I'm 52. I've always taken care of my skin and can honestly say this is the best skincare brand, by far.
One of the best foundations I've ever used (and I've tried many over the years) but more importantly than the quality products they offer, they have top notch customer service and great communication which makes me very comfortable to spend my hard earned money with them. Would recommend 10/10!
That add-on button is a total gimmick and a total fraud. Just let me make my order and if I want to add onto it, then I'll add on.
But this was my first order I had no idea this is what's going on and now I have to deal with the return not happy and this is my first order
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I just placed my order earlier today. It states on the website you won't get charged until you try the product out but have not even received the product. Keep in mind just ordered it this morning and was already charged the full amount for the product.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have problems with eyeliner and mascara smudging off under my eyes. EVEN If I only put on eyeliner and mascara on the top and nothing on the bottom, it still smudges off under my eyes. After using their product of Eyeliner and mascara, it does not run nor smudge off. Now when I use the Primer, it does. I am working on a solution for that, but I am sure that IL Makiage will have a solution for it. Any recommendations it welcomed. I am 50 and seeing the wrinkles. I used to be told that I looked so YOUNG. Now, not so much! Again, help is always welcomed.
Please delete an add on order that popped up really quickly while i was making a first time order. Such a bad experience. I ordered this product when the foundation looked so beautiful on my niece. I am delighted to try it but i did not order the add-on order, it popped up quickly then I received a confirmation for it as well. Please credit my card and cancel the add-.on order. Do not make this first time a bad experience.
Excellent customer service in allowing me to cancel auto ship and assistance I. Ordering product that is awesome!
Everything went smoothly from start to finish. The only reason I didn't give a 5 is that the site didn't recognize that a was a yearly member.
I haven't had one of their products not make me happy. Everything has been excellent. It's actually amazing how much my skin looks and feels better. I'm a true devotee.
It's not covering my pores and my redness... this is not what I am expecting 😕
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Website ordering is very clunky and hard to re order if yo don't want to do auto ship. Also very slow.
The experience was excellent. I just don't like returning anything. To much work. I can't wait to get my moisturizer! Amazing on the face and neck. Beautiful glow.
I have loved all the products from this company that I have tried.
All in all good but I felt a little pushed to subscribe. I have to try the product first before I subscribe. I was highly disappointed in Crepe Erase and then getting out of the subscription was tedious. I won't do that again until I'm sure the product works
Superb products that truly work. I just wish they were a little be more reasonable with regards to cost.
Made it easy to figure out what I need as far a matching my skin tone…. I just ordered and hopefully it will match wonderfully….
Why advertise "You can try it before buying it" when it's not true?
And you can't even go and cancel the order or get in touch with anyone besides via email which will take up to 24 hours to get a response from them… another reason I don't like ordering from online places… I have been so hesitant on ordering and I should had stuck to my gut to not order it…
Update
Actually i jumped the gun… customer service did email me back within the hour about my issue and explained their process which made me feel better
Thanks for great customer service even when the contact is only via email
I use the concealer and the serum religiously which I love. Tried the eye serum twice and twice the pump broke. Without the pump, the product dispenses uneven and just doesn't work.
15 minutes to respond to a free offer isn't enough time! I was in Dr's office and couldn't respond. What a let down.
Love the match just wish shipping was faster. And returns have to be WITH IN there time period to receive to get a refund if u don't like the product. I still have a couple items I now can't return. So watch your timing
I love everything about their beauty products. Most importantly they actually work. I'm using seven of their products right now and I'm happy with all of them. I'm a customer for life.
I ordered 2 items and was charged for a 3rd. With the new add on feature it charged me for an item I didn't order.
Very confusing I only order one item and I get a receipt for two
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
..but very annoying all the "added" add-ons. Give the discounts upfront not if you add on a bunch of expensive products.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Website easy to use. Lots of good videos to teach application of these products. Reviews are helpful.
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