InkJetSuperStore

I ordered three cartridges from this company (one Brother, and two HP Cartridges) all but one work ok. I emailed them a dozen times they have never returned my email. I was fortunate to speak to a Rep. She said it was not the cartridge but the drum that was faulty which I also ordered, however, when I checked on the printer, to my surprise the printer only uses one cartridge that I bought from Inkjet. I will be using another company from now on.

Ordered 2 inkjet cartridges and both arrived damaged. One has ink spilled within the sealed plastic packaging and when I removed the tab on the other, ink spilled all over the place. I've contacted them twice with no response and the phone number is out of service. I would have preferred to give a 0 star rating.

Do not buy form this company. I have sent them three emails for faulty product and have received no response. Such bad customer service. It is companies like this that give ecommerce a bad name and make customers shy away from purchasing online.

To order inks for my printer, their site describes some inks with codes which differ from manufacturer's codes and offers no codes for other inks. When the wrong ink was sent due to their poor descriptions and the problems pointed out to them, their response ignored the issue completely and essentially said 'We sent what you ordered." I will look elsewhere in the future.

Inkjet super store USE TO BE a great company. They were bought out in 2016 and everything went down hill from there. The new company is horrible, the new cartridges are garbage. I bought a set for my printer, the black one printed like crap and the yellow one was leaking inside the package. Getting any sort of assistance from them is like pulling teeth. The customer service has gone completely out the window. Too bad too. Inkjetsuperstore was awesome before.

I made the mistake of buying an entire suite (10 cartridges) from these people. After discovering that they had a tendency to explode (on my shirt), I managed to get them into the printer, only to discover that the prints were Really Lousy! I've since replaced the entire set with Real cartridges (from Canon) and everything is back in order (except that shirt the stain never did come out). Never again!

Terrible company myself and a girl I referred both have a box that is garbage and nobody responds no matter how many times you email and since there is no phone number it allows them to ignore you. Buy your ink elsewhere as they are rotten

I ordered new Canon black and color cartridges (PG-40 and CL-41) from InkJetSuperStore and the ink was terrible - they yielded incredibly blurry pictures (see uploaded photo for sample). Even the almost empty original ink cartridges that were being replaced yielded better pictures. I am very disappointed and don't recommend this company's ink products at all. I also should have looked at the company's return policy before ordering. They don't return original shipping charges even if their product was completely defective. I don't think that's fair but it is stated in their policy.

I ordered 3 black ink cartridges for my HP printer. Although they looked correct they were very slightly bigger than the existing cartridges and the printer would not work with them. I wrote to the company to return the items and get a refund. I was completely ignored. Terrible company. I went to a competitor and no problems whatsoever. Probably best to avoid these people.

I ordered a pack of 6 HP colour cartridges (refilled), and one cartridge does not have colour (just grey instead o magenta). I tried to contact the company via *******@inkjetsuperstore.ca, but this email address cannot be reached. That's the only way to contact them. So I don't have any way to mitigate the problem. If the product works, you are in good luck. If not, then you can only write a review and never buy from them again.

I ordered 3 for our business, before reading reviews... Only 1 of the 3 worked. Online support said "probably defective". This is normal. Now I find out, the return policy is for them to inspect them, and if found defective, they will replace them with 2 more defective ones probably. I learned my lesson about buying ink online.

They will avoid you like the plague if you try to do a return. Sent emails for months asking for a return and never heard back from anyone. No number on their website to call (if there is, they hid it well). Stuck with $80 worth of cartridges that I can't do anything with. Moved on to another company that will hopefully respect their customers more than this.

One of three toners for my canon printer does not fit. Two other cartridge fit fine, but the third Cartridge is wrong cartridge and does not go into my printer. The inkjetsuperstore refuses to acknowledge selling a defective cartridge and refuses to refund or replace the correct cartridge. They say they warrant only 90 days. How can you expect customer to use several cartridges in 3 months? If they sell defective item, they should warranty as long as we are using it. I would never buy from this company again.

I purchase some equipment a couple of months ago. When i placed the order, my receipt said it would take 2-3 business day's for the items to come but i have not seen them and it has been 2 months. I try calling them and they do not answer the phone, there is not answering machine the phone just hangs up. I tried email them over 5 times, and i never get a response. I feel that this is one of those sites that bills your credit card and then runs with the money. I know at these certain times that deliveries are slower than usual. If this company was legitimate, they would answer emails and phone calls.

Please do not purchase anything form this business if you do not want to loose your money.

I purchased mustache ink cartridge's that did not fit snuggly into my cannon printer. Tried to return with no response to emails nor to the online chat system. Do NOT expect them to honor the money back guarantee!

I orders a universal 128A cartridge for my canon laser printer price was very reasonable and shipping was fast, just installed it, fits perfectly fine. Quite happy with this purchase.
By the way i orderdered from www.inkjetsuperstore.ca not. Com Im not sure whether they are same or different companies.
Thanks

I purchased twin cartridges (one black, one colour) from this company in late January. They arrived in about 5 days which I was happy with. When I installed the, the black cartridge was fine but the colour cartridge did not deliver ink. I cleaned the print heads 2 or 3 times and did a deep clean as well. No improvement.

I contacted the company by email. No replay after 5 days. I filled out a return form describing the problem and requested a replacement. No reply. I sent another email after 20 days. No reply. No way to contact by phone.

Lesson learned. Do not order cartridges from this company. Support is non-existent.

I decided to give this store a $25. Try, ordering a couple cartridges. I read all the negative reviews, but figured at least "SOMEBODY" must have gotten decent service! Maybe I would get lucky! Not so, so I add my slam to the ever growing list of unsatisfied suckers. I'll not even attempt to get a refund, as the reviews of customer service are just as bleak as for the products themselves. I only wonder how the proprietors of this company have the conscience... or lack thereof... to stay in business. I guess it's all about nickel and dimeing themselves a profit. Don't be a sucker. Maybe we can put them out of business.

Ordered numerous HP ink cartridges (all HP high-dollar XLcartridges). One was defective. It was not recognized by the printer as a genuine HP cartridge. They told me they can't do anything about it. That I would have to contact HP for a warranty issue/claim. Forget it. I'm so done with this company. This is not the first time I have had issues with their service and products. I will not be purchasing anything from them ever again. Buyer beware! Would not recommend. What I should do is dispute the charge with my credit card company.

I have been a customer since 2012 and never had a problem with customer service until now. I was upset with not getting my order after making a change in profile to correct it. I was upset more by the attitude. I asked if the order did not arrive if I was still being charged and I was told absolutely. When staff gets defensive instead of problem solving, it's good to know they aren't the only game in town. I am sure this will go down quickly but customers beware.

They will not call, email you after i went through there customer service 10 times, They do not even know what problem I have and I guess they don't care as they will not contact me.
Try contacting there customer service first, before you purchase.
Is it worth saving a few dollars with poor service?

I want to return a defective item so I email the return address given and get no response, my email just comes back to me. I have three different email accounts and they all come back the same. I am now trying to get a phone contact #. Very disappointed. This was an expensive item so I can't just write it off. Very bad form.

I worked in the company for 10 years, the last ones as a freelancer. Before they told me they would no longer have my services they asked to me to teach to other employees about my work, although they owed me 10 months of work at the time.

I waited for the payment before doing my part of explaining to my co-workers about my tasks in the company. They paid me less than the half belatedly and the other part was never paid.

Since then, I request the payment daily without answers.