• InkJetSuperStore

InkJetSuperStore

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Overview

InkJetSuperStore has a rating of 1.2 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InkJetSuperStore most frequently mention customer service problems. InkJetSuperStore ranks 73rd among Printer Ink sites.

  • Service
    12
  • Value
    10
  • Shipping
    10
  • Returns
    9
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate InkJetSuperStore?
Top Positive Review

“Fast shipping and great savings”

Zahoor H.
7/20/22

I orders a universal 128A cartridge for my canon laser printer price was very reasonable and shipping was fast, just installed it, fits perfectly fine. Quite happy with this purchase. By the way i orderdered from www.inkjetsuperstore.ca not. Com Im not sure whether they are same or different companies. Thanks

Top Critical Review

“Worst Customer Service”

Thomas K.
5/29/24

I would give them zero stars if I could. Worst customer service. The Cartridges that were sent to me were wrong. I sent them back and they would not refund my money on one that I opened but did not use. I have ordered from them many other times in the past. They kept the cartridge and did not refund my money nor did they send back the unused cartridge to me that I paid for. Total scam artists. Let the buyer be aware. I will NEVER order from them again. They lost a loyal customer and they didn't care. I will be reporting them to the better business bureau as well

Reviews (44)

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customer service (18)
Thumbnail of user terencem41
Utah
1 review
1 helpful vote
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May 7th, 2020

I want to return a defective item so I email the return address given and get no response, my email just comes back to me. I have three different email accounts and they all come back the same. I am now trying to get a phone contact #. Very disappointed. This was an expensive item so I can't just write it off. Very bad form.

Thumbnail of user erino51
Louisiana
1 review
0 helpful votes
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March 7th, 2019

Trying to save $ as printer cartridges are so expensive, I ordered a 2 pack. It takes me 6 months to use up one XL, so I fell barely out of warranty when I tried to use 2nd one which doesn't work. I had a good bit of trouble getting first one to work but it eventually did. They won't take it back/ send new one. Won't use them again.

Thumbnail of user inkjets
Customer S. – InkJetSuperStore Rep

Hello Erin, I am very sorry to hear about your experience with our items. Our return policy for defective compatible/remanufactured units is of one full year from the date of purchase. If you could provide us with your email or phone number we would be glad to reach out to you in order to provide assistance. You can also contact us directly at a time of your convenience by calling 888-745-4316. Thank you.

Thumbnail of user alexanderl42
Canada
1 review
2 helpful votes
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January 4th, 2018

Having grown tired of the high cost of OEM cartridges and the fact they were often out of stock in the local stores I ordered two 10-packs of Brother LC61 cartridges. I was very pleased initially that the print quality was indistinguishable. However, they did not seat quite correctly and had to be clicked in multiple times. After 6 months, with about 25% ink left in the cartridges the print quality was terrible. I replaced them and one of the cartridges would not be detected. In other words, I have had to use 2 1/2 cartridges to equal one OEM cartridge. The print quality remains terrible with the new cartridges despite 5 cleaner runs on the printer. Bye-bye savings. Back to OEM. :(

Thumbnail of user inkjets
Customer S. – InkJetSuperStore Rep

Hello Alexander, I am very sorry to hear about your experience with our items. If you could provide us with your email or phone number we would be glad to reach out to you in order to provide assistance. You can also contact us directly at a time of your convenience by calling 888-745-4316. Thank you.

Thumbnail of user andresg132
Uruguay
1 review
3 helpful votes
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May 5th, 2022

I worked in the company for 10 years, the last ones as a freelancer. Before they told me they would no longer have my services they asked to me to teach to other employees about my work, although they owed me 10 months of work at the time.

I waited for the payment before doing my part of explaining to my co-workers about my tasks in the company. They paid me less than the half belatedly and the other part was never paid.

Since then, I request the payment daily without answers.

Thumbnail of user mikew6
Tennessee
1 review
12 helpful votes
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February 24th, 2010

Pitiful customer service. Beware of claims made on their site! Return policy is subject! If you do not speak some foreign language, it is difficult to understand what they call "customer service reps".
LET THE BUYERS B-E-W-A-R-E!

Thumbnail of user melissar630
California
1 review
0 helpful votes
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August 14th, 2020

I have been using inkjet superstore for years. I normally purchase refurbished ink from them. Over the years I have had maybe 3 cartridges that were bad. I simply contacted them and they sent me a new one. I contacted them this week regarding the same and they were spectacular! I will definitely keep using them.

Thumbnail of user mr626
Canada
1 review
1 helpful vote
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August 20th, 2020

I normally order from a similiar company, ordered the cartridges, and when they worked, my printer stopped working, ink was outdated/dry. Colour was off on my red/yellows. Tried to find a customer service, no response, no help. No access to information to return. It appears to be a 2nd party business. Would not recommend this company.

Thumbnail of user wl93
New York
1 review
3 helpful votes
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November 13th, 2020

I bought 2 B/W ink cartridges for a Canon PIXMA TS3120 printer. These were generic not OME. Said they were compatible but couldn't get the dame this to work no how no way. So I did what I was suppose to do, sent email to the support link requesting. On one contacted me at all. I spent $63 & change on these 2 things, and still in the dark. This company as far as I'm concern has terrible customer service & help, no phone # to call. Sent email telling them that they've lost my business, I won't be buying anything ever again from them. It really annoys me that you look to a company you do business with for help on an issue and the just ignore you, not willing to help what so ever :((

Thumbnail of user paula1373
Canada
1 review
3 helpful votes
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May 28th, 2021

I ordered color ink which was ok, but I ordered the wrong black ink. I have been trying to return the items for two weeks and never recieved a reply afer 4 attempts by email. No phone # to call. I wish I looked at this site before I hooked up with them.
Don't order from them because if you have a complaint, consern or return they don't care contrary to their positive claims on their web site.

Thumbnail of user craign128
Canada
1 review
0 helpful votes
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January 16th, 2021

Incorrect product arrived, paid dearly for product, forget refunding or returning, THEY DO NOT REPLY, CONTACT, OR HONOUR RETURN'S
DON'T TRY CALLING TELEPHONE NUMBER THEY POST AFTER REPLYING TO BAD REVIEWS... MORE FRAUD

Tip for consumers:
Do not use, stay away

Products used:
Printer cartridges

Service
Value
Shipping
Returns
Quality
Thumbnail of user danp558
Canada
1 review
2 helpful votes
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April 21st, 2020

Choose any other given company for your supplies, this one doesn't care about customers in any way! All they care about is your cash! 0 Support, takes forever to get the order, expensive!

Thumbnail of user ashlynf1
Hawaii
1 review
5 helpful votes
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December 11th, 2016

I bought 12 HP inkjet cartridges for my small business. 11 of the 12 were defective and would not work. I had to call their customer service number 7 times before finally getting a response. They made ME pay to return the defective cartridges! I shipped them via USPS Priority Mail with tracking and they were received by the company within 2-days. It took them 3-weeks to respond and they claimed that the cartridges were "expired." I pointed out to them that I only had the cartridges 10-days and they said that I should have inspected them immediately and ensured they all worked the day that I got them and refused to replace them!

If you have a hard time understanding their foreign accent, you are doomed. I wish that I had read these reviews before I placed my order or I would have gone somewhere else.

DO NOT WASTE EITHER YOUR TIME OR MONEY WITH THIS COMPANY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user inkjets
Customer S. – InkJetSuperStore Rep

Hello Ashlyn. I am very sorry to hear about your experience with our company and I would like to help resolve the situation. Would you please provide me with any information such as your sales order or RMA number so I may look into this for you? Thanks in advance!

Thumbnail of user dougo124
Canada
1 review
0 helpful votes
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October 24th, 2023

I paid for a cartridge but never received the product, there is no way to contact them. The e-mail address they used to send me the payment acknowledgement does not seem to be a real address.

Thumbnail of user jodied
Tennessee
3 reviews
11 helpful votes
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March 6th, 2011

$24 in handling CHARGES? Are you fricking kidding me? Turns out one review below (Rojer) owns the company. So, 2 of 2 are bad. Don't ever use them! EVER

Thumbnail of user kevinf1646
Canada
1 review
0 helpful votes
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December 29th, 2022

Products all defective. No customer service. Avoid at all cost. Do not buy anything from this company. All garbage.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rojerp
India
1 review
2 helpful votes
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July 28th, 2010

Its a good online cartridge provider shop.
They produce me a good OEM cartridges with a best and very less price.
Good customer service.

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Shop InkJetSuperStore.com for best prices on Printer Ink Cartridges & Laser Toner Cartridges. Our brands include Brother, Canon, Epson, HP, Samsung, & more.

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Thumbnail of user inkjets
Customer S.
Typically does not respond to reviews

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