InstantCheckmate has a rating of 1.8 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, phone number, and email address problems. InstantCheckmate ranks 152nd among Government Records sites.
This company responds to reviews on average within 10 days
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.
It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.
If you decide not to purchase the advertised free information. You will be bombarded with notifications to purchase purchase.
Tip for consumers:
Your phone blows up with notifications to purchase. It is an aggressive hounding to purchase a product you do not want. Trying to figure out how to block the notifications.
Products used:
None
I found this lacking in so much information that is available. It's a shame I paid for this. I would not recommend this to anyone. The information they reported could be found elsewhere for free.
Tip for consumers:
Did not provide much information. Said ‘could not find’ on information that is readily available.
Products used:
Background checking.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
I have no idea where all the bogus data came from that I found in my InstantCheckmate file. Terrible records. And how is someone able to make corrections so the record will be correct?
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
Tip for consumers:
That they would charge me 3 times and more then $40 more then told
Rikki - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
This business put my email and password on the dark web. After much difficulty I was finally on the phone with a staff member, but it got me nowhere. Take my advice and don't give them any personal information. I will take matters on my own and get.to the bottom of this. Now I have to change my password. Not a happy camper.
Mary - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
Hello, Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using Instant Checkmate, and we look forward to continuing to assist you in the future. Thank you, Instant Checkmate Support
Absolute garbage! This business sent me a bunch of wrong information and non was beneficial. They also automatically sign you up for monthly service when I thought I was paying a one time fee. Doesn't work save your money.
Hello Jason,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to us at support@instantcheckmate.com and we will make things right.
Thank you
The poor reviews seem mostly about the 'free' trial search in the ads. Those take forever to load up, then give poor information. The actual 'paid-for' search finds mostly current and accurate information. I have used this app since 2011, and find it very useful. I was debating continuing to use it since it IS expensive ($35. XX/month) but when I called tech support about a different issue (VERY HELPFUL, thanks guys!) Raul helped me solve the problem, then gave me a great new deal for $16.95/month. I frequently have strangers on and around my property for business reasons, and Instant Checkmate is a reliable source of background information. I was even able to find my first love (from 40 years ago) even though he was using an alias. He was better off 'lost' but c'est la vie.
Tip for consumers:
There are some mistakes, especially where it is a common name, and arrest records take some time to catch up, but they eventually make it into the database.
Products used:
Background check application.
Hello Joann,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and will be sure to pass along your kind words to Raul and his team!
Thank you,
Instant Checkmate Support
I paid for what they promised would be a death notice. They advertise services that they do NOT provide. In fact the service they provide is free information one can obtain on a simple internet search. None of what's in their 'report' is what they claim to offer. Completely fraudulent scam company. Beware! Save your money don't waste it on Instant Checkmate.
Tip for consumers:
Don’t ever use Instant Checkmate they’re a scam and fraudulent company!
Products used:
None of what Instant Checkmate provided is of use. It’s information one can obtain for free.
Hello Karen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
Have used this at a reduced rate for more than a year. Not a wise investment. Most of the information is inaccurate and/or completely out of date. Also, ICM's so called 'terms of service' will not allow you to research business associates, (e.g., people you meet in a business setting, whether you have a business relationship or not) (?). Wish I could give this business '0' stars. There are multiple more cost effective competitors. Look around on the internet. JP
Tip for consumers:
Go research competitors in this market segment. There are MANY of them which provide dramatically better service.
Products used:
InstantCheckMate(ICM) is an online search business which 'claims' to provide 'hidden insights' into the individuals search. Most of the information provided is 'wildly' inaccurate, or severely out of date (valid 15 years ago). The organization has extremely poor customer service. The apparent and 'false' high reviews for this service are completely unjustified. There are many competitors in the same market segment, which provide a dramatically better product. In addition, the price is NOT competitive for what you get, and this scam of a business will try to raise the price every month. Apparently, the owner needs funds for his THIRD yacht and SECOND personal jet. The firm is based in SanDiego. Wish I could have given '0' stars for ICM - not an option. Sh*****e of a company.
Hello James,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
Outdated information, I was in the military and there was reasons for putting someone with my knowledge under a watch list, however, I am no longer enlisted and I verified through another source that I am not on a government watch list but this site claimed I was and by making a account it would show me some details associated with this record, NONE were shown but yet stated they would be,. Hmmm, just got reeled in to what I am now realizing is a scam.
Don't be stupid, avoid InstantCheckMate.com or pay and get outdated useless crud on yourself or someone else.
Your money so whatever
Tip for consumers:
Don’t waist your time or money with this company, there’s much better out there
Hello Nick,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I signed up to track some MIA's from my high school class of 1987. The Instant Checkmate reports were generally out of date and contained very little information. The difference between the Instant Checkmate "Standard" and "Premium" reports was non-existent. Bottom line - avoid at all costs, you can get the same info for free. If this business is still alive in 3 years t will be a miracle.
I wish I had seen these reviews before I signed up and wasted some money! The system jerks one around with one misleading screen after another and when you finally do get your results, no big deal--doesn't include all info or has false information in the files from other people. A mess. Don't fall for their come-ons like I did. What a waste.
Instant Checkmate heavily markets a "check your name for free" offer. They then suck you into watching for 10 minutes while they progress bar their way through all sorts of interesting sounding data base searches, with alarming and tantalizing progress messages, like "12 criminal records found for <your name>!"
At the end of all this nonsense, you can get your "free" report... if you BUY a subscription. It's totally annoying BS - as in bait-and-switch. The FTC ought to sue these idiots.
Total rip off. Doesn't give what is promised. Paid about 35.00 and got age and zodiac sign. Wants more money for anything else. But even then you can't get it. Better to pay a P. I.
I should have read the reviews first.
The moment I completed a 1 month subscription, the spam emails came pouring in, now over 200 daily - tried to find myself@ 4 previous addresses/states and it found nothing - any alternative will be better
Tip for consumers:
dont
Products used:
1 month subscription
Hello Pat,
Thank you for your inquiry. Pursuant to the Instant Checkmate privacy policy, by submitting your email address via our site, you consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the “Unsubscribe” link at the bottom of each email.
Thank you
This started as a free search and then a 1 month sign up which turned into a 10 month auto charge at 22.86 per month! You must call to cancel, I happen to notice this recurrent charge on my CC way to late. Instant Checkmate should be required to notify it's customers of this recurrent charge especially when they can see that the customer did not use the services for months. Simply bad business and preying on the consumer. I did not want the recurring service at all after seeing the results for my initial searches as you can get the majority of the information free these days with some simple searches. So basically Instant Checkmate you are one big deception and con and will burn in hell appropriately, don't forget your sunscreen ;) ,,!,,
Instant Checkmate is a great service. They are very through and concise. I have used them a few times when I needed more help with accessing information for one reason or another. I will use them again as the issues arise.
Hey Kathleen,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and look forward to assisting you again in the future!
Thank you,
Instant Checkmate Support
I had a family project to work on and this site helped tremendously! I'm very happy with the information I've received for the price and thus far it is all pretty accurate. Will maintain my membership until the end of my project! Fair pricing compared to other sites also!
Tip for consumers:
Try it! You’ll like it!
Products used:
Background checking service
Hello S T.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were happy with the information! We look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
Not given 5 stars because we can access WhatsApp and Instagram but it really helped me a lot! I describe a important keys in a probably affair of my husband and I was able to cut things before something worse could happen and we're now in therapy and he's a different man! Thank you InstantCheckmate!
Hello Flavia,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and we wish you the best of luck with everything! We look forward to assisting you again in the future.
Thank you,
Instant Checkmate Support
You sign up for basic info data, then they make you pay $5 per person for 'full report'.
Only info standard membership gets is unuseful.
Criminal records cost more $$$$ per person.
Every person I searched, even known criminals, have resulted in 'no criminal record matches...'
Pay more $ to see the real database they have...
Its crap...
The info I obtained form this site seemed to be fine but didn't tell me anything I didn't already know. I did not verify its accuracy. I didn't remember seeing that I had to cancel after I paid a one time fee for a 1 month of service only. You MUST CALL or your will be charged each month and they will not refund your money. I couldn't find where I was told this when I signed up for the site originally and the representative could only show me where in the fine print. In any case seems too tricky to get you to pay more than you thought you were originally. Should be able to cancel right on the site or sign up for 1 month only.
I only checked one person with your service and was unable to get any information. I had no problem canceling when month was up. My only criticism was the numerous pages of sex offenders which had nothing to do with what I was looking for.
Hello LaValle,
Thank you for taking the time to leave us with your feedback. We appreciate your comments and they will be relayed to the appropriate teams.
Thank you
I found the charge on my account confronted my daughter and found that she had used this for her to try to locate someone and she did called to have it canceled and customer service was very helpful with making the cancelation an easy transition
Hello Kim,
Thank you for taking the time to leave us with your feedback. We are delighted to see that your daughter was able to find what she was looking for, and that you had a positive experience with our dedicated Customer Care Team! We look forward to assisting you again in the future.
Thank you,
Instant Checkmate Support
The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.
Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!