• InstantCheckmate

InstantCheckmate

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Overview

InstantCheckmate has a rating of 1.8 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, phone number, and email address problems. InstantCheckmate ranks 152nd among Government Records sites.

  • Service
    82
  • Value
    86
  • Shipping
    30
  • Returns
    42
  • Quality
    71

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
7
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How would you rate InstantCheckmate?
Top Positive Review

“Good customer service”

Sat I.
3/23/24

The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.

Top Critical Review

“Slow and inaccurate information.”

PAUL M.
9/10/24

It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.

Reviews (341)

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Reviews that mention popular keywords

instant checkmate (43) background check (25) customer service (39) email address (13) credit card (27)
Thumbnail of user johng165
Texas
1 review
17 helpful votes
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December 11th, 2014

Please do NOT waste your time or your money on this site. They advertise that they will provide you with a plethora of information about an individual. In reality they provide you with scant, useless information that you could glean from Google.
With a basic membership, (~$23/month), when you search an individual you get little more than their name, address, phone number, and for some asinine reason, their horoscope information. Seriously?! Their horoscope! Geez! Then Instant Checkmate tries to tempt you into purchasing additional information related to the individual's criminal/arrest records. They offer this as "Premium" data, but of course, it requires an additional outlay of your hard-earned money. (I had already fallen for the basic membership sales pitch and had been greatly disappointed, so I did not buy into the premium data lie they were pitching.)
This site is a ruse! I can not guarantee you from experience, but I presume that each time you pay more money to get more information, they will only promise you some additional information if you are willing to pay even more money. Instant Checkmate may not be breaking any laws... but they are certainly unscrupulous. Their basic membership "product" is attainable via Google and they dangle the carrot of "premium data" to entice you into spending endless amounts of money. Please, please, PLEASE do NOT waste your time!
BTW... I cancelled after ONE day with this sorry site. They robbed me of $23. Lesson learned...

Thumbnail of user boettah
Virginia
3 reviews
0 helpful votes
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June 2nd, 2022

I had no problems signing up, got the information I needed quickly, the reports were accurate and complete. I would recommend Instant Checkmate to any of my friends.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello BoEtta,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and look forward to assisting you (and possibly your friends!) again in the future:)

Thank you,
Instant Checkmate Support

Thumbnail of user jenniferf55
New York
1 review
17 helpful votes
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December 25th, 2015

So, this site didn't give me any more information than I could get on a normal search. In addition, they charge you once, and then ask for $19.00 more if you want the extended search which includes bankruptcies, etc. I did the extended charge and it turned up nothing. IN ADDITION, IT TAKES A LONG TIME TO LOOK THINGS UP. I CAN'T HELP BUT WONDER IF YOU ARE INSTALLING SPYWARE INTO YOUR COMPUTER AS THEY ARE "SEARCHING." This could be a paranoia, but there's no reason to risk it as you get no worthwhile information.

Thumbnail of user melindal1
California
67 reviews
1,001 helpful votes
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September 12th, 2014

OK... I was curious... What can people REALLY find out about someone online? For lots of money, you too can find out.

I was checking out a restaurant and scrolling down, I saw this thing for "Instant Background Checks" called CheckMate.com... Curious as to what it might say about me (not that I have anything to hide) the site didn't even know my name. So anyone relying on it for RECENT info is going to be deceived.

Due to divorce, I changed my name 2.5 years ago. It DID come up with the names of several people related to me, but that was it.

Checkmate had my middle initial wrong and it had my old married name. It did correctly come up with the last 3 cities I have lived in, but then they pour on the sales tactics to get you to pay (of course... you have to wait at least 10 minutes for all of the supposed information to load)... and then when I tried to leave the page, the site made it difficult to do that. And, it offered to give incorrect information about me for just $1 after saying the least expensive "package" was $24.00 (I think).

Either way... I was slightly impressed when it came up with 4 people "possibly" related to me (all of them were), but since it did not have my current name, I wasn't even willing to pay it $1. Plus, it has all of these disclaimers saying that you can't use it to stalk anyone or deny a job to anyone... So unless one is a private detective I don't even think it is worth $1. Also one of the people it said I was possibly related to has been dead for over 3 years.

Thumbnail of user terrih18
Ohio
1 review
22 helpful votes
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September 16th, 2015

I had to call several times to cancel my subscription then they still charged me for another month after it was cancelled they said you have to cancel it 30 days before the scheduled payment.

Thumbnail of user brianm290
New York
1 review
3 helpful votes
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July 13th, 2017

Instructed by IC's customer service that I must go to "settings" and block their URL/email in all devices. -This will not help if these change because IC cannot remove my contact info for solicitations. CS ph# on hold 30min x3.

Thumbnail of user margaretb50
Texas
2 reviews
25 helpful votes
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May 26th, 2015

This site is a total rip off. The information is incomplete and at best inaccurate. The billing practices amount to fraud. It is very unclear from the web that if you request a "complete" report that there is another $20 charge. I thought that the charge was only for downloading the PDF format, which I did not ask for. In several instances a name that was clearly typed in, with city and state repeatedly produced a report on a different name in a different state. I asked for a report on my friend's ex husband, knowing that he had an arrest record from a year and a half ago-nothing. Even recent divorce decrees don't show up. There is absolutely no way to check one's billing account on line. You have to call. That is how I determined that there were an additional almost $240.00 charged to my account. I had typed in a name and asked for what I thought was a report included in my monthly fee when we lost power and I had to reboot. Back online I typed in the name again and got the message that I had already "bought" the report. That's why I called the 866 number. I cannot understand how BBB can give this company a B+ (yes they do) with the total number on complaints listed there. As a retired senior it makes me cry to think I was so duped.

Thumbnail of user candyf27
Texas
1 review
8 helpful votes
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November 28th, 2020

Never have I been so insulted and paid for a service that hadn't been working for several days. When I called their 800 number I was told apple no longer supports their app. New login is time consuming and definitely not user friendly. I asked to cancel my service and was told they were canceling me. Take my advice, GO WITH ANOTHER COMPANY!

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Candy,
Thank you for taking the time to leave us with your feedback. The experience you are describing is not one that we believe any of our customers should have. If you would like, please feel free to reach out to us at support@instantcheckmate.com with a description of what happened and we will try to make things right.

Thank you

Thumbnail of user maryd287
Florida
3 reviews
11 helpful votes
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August 30th, 2017

Month after month, they continued to charge my credit card, ignoring my requests to cancel their 'so-called' subscription! I've spent HOURS on the phone, with them and with my credit card company, to get them to CANCEL & GO AWAY!

I feel duped and hustled! They're like an infection that you just can't shake as them slink in and tap your credit card, month after month, making like it's MY fault because 'I subscribed' to their 'so-called' service!

Buyer BEWARE! I'll NEVER use this horrific company again! I'm a business owner and if I treated my customers like this, I wouldn't HAVE customers! This company doesn't deserve to be in business and I can't WAIT until they go under after hustling people again and again! No good ever comes of that sort of behavior!

Thumbnail of user chriss44
New York
1 review
11 helpful votes
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June 20th, 2013

This website boasts that they are "The internet's leading authorite on background checks." They do not provide any informataion on people known to have a criminal history., They just take your money & tell you to do more checking on your own. WHY & WHAT DID I PAY THEM FOR? This is a bogus website that is interested in only making money & not providing the service they say they will & are charging for.

Thumbnail of user anniea14
Texas
1 review
16 helpful votes
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December 30th, 2015

This site first hooks you into thinking that it is running an engine searching all databases, but once the results start popping up and you agree to pay, then it further shows you a dashboard to unlock ALLL THE OTHER INFORMATION you really want. C'mob Checkmate, when people pay you, you need to do the honorable thing and provide the information. For goodness sakes, you nickel and dime the poor people who are looking for long lost loved ones. I am a victim of your service. I hope you run out of business.

Thumbnail of user johnr300
Minnesota
1 review
12 helpful votes
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June 15th, 2016

Instatantcheckmate.com is supposed to be about finding people and their backgrounds, all supposedly only for informational purposes, not for any kind of legal purposes, for which they have a disclaimer. I decided to do a check on myself for the heck of it. It came up with old criminal information which has been expunged by the courts and the info was not accurate and disparaging. Even though this site is not supposed to be used for employment purposes or real background checks, you can bet it get used for that purpose and people's lives can be ruined by this site. I demanded they remove my info from their site and they gave me instructions how to do this and I followed their instructions, which they say can take up to 48 hours to remove. Interestingly enough they gather this info in minutes yet it takes 2 days to remove. I will be checking back in 2 days and if my info isn't removed I will be taking legal action. Don't trust this trash website for accurate info and hopefully any legitimate institution doing a check on you will take them for what they are, trash and bad info. If you're just trying to find a friend, there are other ways to do it than encouraging the use of these trash people search and info collecting sites that only invade your privacy, for which there is precious little of any more.

Thumbnail of user mikel1948
Michigan
1 review
0 helpful votes
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July 10th, 2022

Website was just really a total rip-off. It gave no information it promised it would. Don't waste a dime of money on the site, there billionaire's from taking ppl's money

Service
Value
Shipping
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Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Mike,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Thumbnail of user clairew23
GB
2 reviews
10 helpful votes
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September 12th, 2016

Now have BBB San Diego, COO Joey Rocco, and partner Kris Kibak... On top of my bank, the website merchants etc.

As Disabled Non Verbal Adult, I was fooled in to believing I could try site for a trial of their site and supposed services.

Had ove £63 GBP STOLEN from my Expired card?

Tip for consumers:
AVOID, none of the supposed CANCELATION OR 24/7 customer Services DO NOT WORK?

Service
Value
Returns
Quality
Thumbnail of user jeremiahd10
Kentucky
9 reviews
106 helpful votes
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August 22nd, 2014

Non-FCRA companies like this one are fake. You're not only paying for less info than what's available on a Google search, but you're paying for WRONG info. These assclowns and all their scumbag buddies have me listed as a 66yo pedo in California and my sister listed as a MAN. I've reported them to the Federal Trade Commission. Anyone who cares about mother$#*!ers losing jobs because of these $#*!ups will too. Here's the link: http://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

Tip for consumers:
REPORT THEM TO THE FEDS!!!!!!!!!!!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesh535
Florida
6 reviews
21 helpful votes
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September 27th, 2021

To use you must submit to a monthly reoccurring charge. The customer service number provided to cancel or receive help is simply a telemarketing scam service. No live person is available to assist you, thus you cannot cancel this service and must attempt to stop the charges via your bank, PayPal or credit card provider. The information I paid for, I never received. PLEASE, DO NOT PROVIDE THEM WITH ANY FINANCIAL INFORMATION FROM WHICH YOU CAN BE CHARGED.

Tip for consumers:
I do not know if an honest service exists out there. Fake positive ratings and rankings are all over Google but are misleading and deceptive at best. You are tempted to use their service due to problems that you may be experiencing in regard to texts or messages but using this service will multiple your problems tenfold. Do not fall for the hype.

Products used:
This is alleged to be a service to provide you with data regarding cell phone numbers and the ownership behind them. If you are seeking to find out who has been calling or texting you regarding possible fraud or harassment or unwanted calls or texts. Nothing was actually provided after payment.

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello James,
Hello Robert,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.

Thank you

Thumbnail of user marquism10
California
12 reviews
23 helpful votes
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March 13th, 2017

Most of InstantCheckmate information is available for free. That being said, alot of THAT information is outdated, error-ridden, or spotty. "Opting-out" gives consumers some advantage, but this company will put your name back on their "list," assuring at least 2 things: 1) the information presented (for money!) will be even MORE outdated, and 2) you will be plagued by companies fostering fear and suspicion, like InstantCheckmate, indefinitely unless you go "off the grid," a near impossibility--and why SHOULD you? I believe this type of site was started with good intentions, but competition, and the sheer cost of keeping current, accurate records, while maintaining that privacy we all cherish (right?), is just too much for InstantCheckmate. Think about it--what kind of people work in these settings? People who CARE if the information is accurate, current, and non-damaging? Better to find answers yourself, which are readily available online, FOR FREE. Or even better, if you're that worried, concerned, or--forgive me--anal about the person/people you want to "background check," maybe you should eliminate them from your life...? Just a thought.

Thumbnail of user christ4307
Massachusetts
1 review
14 helpful votes
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March 10th, 2016

For all the folks on here complaining about the quality of the data provided by InstantCheckMate.com... I've got news for you.

YOU are the problem. If folks didn't PAY for these services... they wouldn't keep bubbling up like boils. Just take a look online and tell me WHO owns this company? The answer: UNKNOWN.

That should tell you something right there. They claim it is some sort of 'do good' operation, when really it is more about stalking others or co-opting private data. You have no valid reason to be seeking out this data. None.

You can determine if someone is a sex offender just by calling the police or going online. You can determine if someone has declared bankruptcy by checking court records. And if someone has been arrested? Ask them on the job app. Basic stuff.

And for the guy who is "an investigator" and doesn't check his credit card statements (to the tune of $25 a month for THREE years)... you shouldn't be investigating anything. It's called attention to detail.

You people got EXACTLY what you deserved.

Thumbnail of user laureng34
Pennsylvania
1 review
17 helpful votes
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September 19th, 2015

I registered with this company on September 1,2015. Within 2 weeks, I searched approximately 20 people for my husband's business as a law enforcement officer. On September 15,2015 my account was cancelled and a refund was issued for the entire monthly amount. I received no email, letter, or phone call as to why my account was cancelled. I contacted customer service and spoke to a very nice gentlemen who, although he took a very long time to understand what it was that I was asking him, attempted to find someone to help me. All I wanted was to find out why my account was cancelled, not by me. No one could tell me why, they just kept repeating that if I would like to open another account, I needed to use another email address and another form of payment. Why would I want to open a new account, even if I had another email address just lying around if no one could tell me why the account was cancelled in the first place? Wouldn't it just happen again? After about 25 minutes, I got extremely frustrated and told them to forget it.

Thumbnail of user jamesl164
Florida
1 review
28 helpful votes
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November 3rd, 2015

Nothing was "free" and they promised they had phone numbers I needed, even with the area codes showing with the rest hidden with *** but they had no useful information at all. Nothing that you couldn't get just by Googling someone's name. After my card was debited I spent 30 minutes arguing with some robotic person reading a script to me on the phone. I finally threatened to call my credit card company and dispute the sale as goods ordered, but not delivered. Then the silly woman on the other end finally caved in and refunded my charges.

HOW DOES THIS COMPANY STAY IN BUSINESS?

Thumbnail of user ronh90
Ohio
1 review
14 helpful votes
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August 5th, 2016

YOU PEOPLE RUN A SCAM! I PURCHASED ONE WEEK ONLY WITH A CREDIT CARD,, ONLY TO FIND OUT BY BEING OVERDRAWN AT MY BANK TWICE, THAT YOU WENT AHEAD AND STARTED BILLING ME MONTHLY, FOR SOMETHING I DON'T EVEN USE. I PURCHASED ONE WEEK ONLY, AQND THE SERVICE STOPPED WORKING AFTER 2 DAYS. HOPE YOU'RE HAPPY SCAMING PEOPLE, YOU SHOULD BE LOCKED UP. BASTARDS! KARMA IS A $#*!! F. U.!

Thumbnail of user sarahn45
Wisconsin
1 review
17 helpful votes
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October 13th, 2015

These are your guys behind the non-sense they've created. And to think they're able to get rich off of FREE PUBLIC records should be criminal! These guys are living HIGH on the HOG because of people who fall for their business practices, that are not accurate by any stretch, but they're so far getting away with it

Here's your guys - how might they like their names smeared all over the place! And I intend on doing just that to these crooks!

Contact Information
Principal: Mr. Joey Rocco, Co-Founder & COO - FACEBOOK: https://www.facebook.com/JoeyRocco

Mr. Kris Kibak, Co-Founder & CEO - FACEBOOK: https://www.facebook.com/kkibak

Thumbnail of user laurend29
Colorado
7 reviews
2 helpful votes
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April 20th, 2023

This company released my data including a password in a breach. I requested a 2 dollar a month subscription to dark web monitoring which they won't do. Other companies have offered me full credit monitoring when they lost control of my data. This company wants me to pay them (after THEY LOST MY INFO) $35 a month to monitor my credit and then they will add the dark web monitoring. They lost my data but they want me to pay THEM to monitor my credit. Does that sound like a company that takes any responsibility? They take NO RESPONSIBILITY AT ALL FOR THEIR OWN MISTAKES AND FAILINGS. THEY WANT ME TO PAY TO COVER FOR THEIR MISTAKE. What pigs. This is a fine example of complete lack of care. DO NOT USE THIS COMPANY EVER. They will expose your data including password and do nothing about it and ask you to pay them to now monitor your credit! Sick. Very sad and sick people who could care less.

Tip for consumers:
DO NOT USE THIS COMPANY'S SERVICES. THEY DON'T CARE AND YOUR DATA IS LIKELY TO GET EXPOSED TO THE PUBLIC. INCLUDING YOUR LOG IN AND PASSWORD.

Products used:
I did a search for someone's information. The data they offered for a significant fee was minimal and not helpful.

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Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Lauren,
Thank you for your message. You are correct that we unfortunately experienced a data security incident implicating limited account information for customer accounts created before 2019. We were the first ones to provide notice of the incident publicly by posting a statement on our website that you can read here (https://www.instantcheckmate.com/security-incident-alert/?ref=home). As the statement indicates, the disclosed list primarily included names, emails and phone numbers. It did NOT include payment information, means to compromise customer accounts or evidence user activity (such as search histories).
We are treating this matter with the utmost seriousness and urgency and will post new information of interest on our website as it becomes available. We remain committed to looking out for our subscribers’ interest in this, and all matters, involving the security of their information.

Thumbnail of user trinity4200
Virginia
1 review
0 helpful votes
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December 8th, 2023

Inaccurate information at best, Bullsh******* at most. There was very little information provided and what was provided here was inaccurate and incomplete. Waste of money.

Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thumbnail of user steves2633
Ohio
6 reviews
18 helpful votes
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April 18th, 2023

Worthless site. Wants u to pay 4 info u can get 4 free with a Google search. Info is inaccurate, dated and usually about a completely different person

Products used:
People search

Service
Value
Shipping
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Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Steve,
Thank you for taking the time to leave us with your feedback. If the information on your report was about a different person, it is most likely that you opened to report for a different person with the same name. If you have any other issues with completing searches, please feel free to reach out to our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email them at support@instantcheckmate.com and they will be able to assist you.

Thank you

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Thumbnail of user nicholask381
Nicholas K.
Typically responds within 10 days

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