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InstantCheckmate has a rating of 1.8 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, phone number, and email address problems. InstantCheckmate ranks 152nd among Government Records sites.
This company responds to reviews on average within 10 days
The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.
It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.
One screen says $1. Another says $5. Last screen says $35.12. No way to get back to the $1 screen. It's a scam to sucker you in and get more money.
The person I talked to was very nice and helpful. Thank you for all of your help. Please give this woman a raise!
Hello John,
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team - I wish we knew the name of the woman you spoke with so I could pass along your kind words! We look forward to assisting you again in the future :)
Thank you,
Instant Checkmate Support
Got all info I needed. Put my mind at ease Thank you Also it was kind of fun using this platform Thanks again
Hello Jeannie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!
Thank you,
Instant Checkmate Support
The person I spoke with went above and beyond. Their customer service could be rated a 12/10! Thanks
Hello Leah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!
Thank you,
Instant Checkmate Support
Lots of info, I really like it, But said my husband was still alive even though he has passed away...
Hello Carah,
Thank you for taking he time to leave us with your feedback. We are delighted to see that you enjoyed our services, and are so sorry to hear about your husband's passing. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data - this is updated regularly and we would like to apologize if not everything was up to date. However, we look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
$30.00 wasted. They gave me practically NOTHING for information. I'd give them a zero star if I could.
Tip for consumers:
Don't waste your time or money.
Hello c d.,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
Does not work just a scam I tryed to search 5 names it had no info this I tryed to search my name it could not find info about me or my phone
I know one of these days a smart lawyer sue this company. There are 1000s of complaints about this company.
Throw away the key on this bastards, pure rip off, they have nothing, only money from sockers like you and me
Total ripoff. You can get everything provided by Instant Checkmate for free through Google searches.
OLD and Incomplete info, mostly from over 10 years ago, including an incorrect name. A GOOGLE search turns up 90% more info!
For such a Large Firm, I felt like I was the only one in the office. Great Product and Great service!
Products used:
Personal Information Service.
Hello Armando,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed using our services, and we look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
I was looking for someone and found them. Got information about them glad I did it wasn't good information about them Thsnk You so much
Hello Mary,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
I needed to look up ONE ADDRESS of an old friend. I was sucked in by the "just $2.99" lie. Ok, I think I agreed to pay 19.99 for more information, then found that the "more information" had NOTHING in it that the "standard" service didn't have. Then somehow, I was tricked into a "3 month membership", even though I only needed to look up ONE ADDRESS.
When I saw the $83.43 charge on my Paypal statement, I immediately disputed the charge. What was their response? They completely shut down my account that they say I had paid $83 for, so that I could not even go back and figure out how the additional charges had happened. I guess they didn't want me to figure that out because I would have been able to verify just what a deceptive scam it was.
So I called customer service. She was rude and robotically read from a well-practiced script. She didn't offer ANY of resolution. She did not apologize for the "misunderstanding" or try to help me understand how it might have happen. So I asked what it would do to get my account reinstated. She told me I would have to register, using a different email address, and that I would be charged all of the fees again! And it didn't matter if I cancelled the dispute with Paypal, they were determined to punish me, it wouldn't change anything. I could not reinstate my account. I could only get a new acct under a different username and pay all the fees AGAIN>
BTW, I did receive the ONE ADDRESS I was looking for, but instead of $2.99 amd a $1.99, they tricked me into running up a bill of <b>$126.44!</b> and I got NOTHING else for the additional charges. It's odd that the sent me a receipt for the other transactions but no receipt for the $83. I would not have even known abut the $83 charge if Paypal hadn't notified me. Just another in the long line of deceptive practices they routinely engage in.
This is just a SCAM. Please do not waste your time or money: InstantCheckMate is a SCAM. Nothing is relevant and they just steal you basically.
Hello Bob,
Thank you for taking the time to leave us with your feedback. We are sad to see that you did not enjoy your experience, and would love to hear more about your experience if you'd like to share. Please feel free to email us at support@instantcheckmate.com and we will try to make things right.
Thank you
Worthless: I tried to search a vehicle license plate. I paid $24 fee and got no information.
I paid and this is a total ripoff. I already knew more from Google than they gave me. Awful
Blatant false advertising, States FREE but it's not & you do not find out until its performed all of the searches
There is nothing in there that you can't find yourself online in the Public Records. Don't waste $$
Tip for consumers:
I should have looked at the reviews before I spent the money. MY BAD
Products used:
Research
Hello Sarah,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
You never once said I had to pay for service then at the end you wanted money $#*! you I hope everyone sees this $#*! YOU!
You keep taking money from my account and I quit using you over one year ago stop taking my money
What a crock of crap! I spend 20 minutes with it's TIMELINE BARS over and over and over, for NOTHING at the end except "BUY ME"
Tip for consumers:
Do NOT waste your time !
Takes your money from the bank right then and nothing you get
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Hello C L.,
Thank you for taking the time to leave us with your feedback. If you feel that you have been incorrectly charged, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you