• InstantCheckmate

InstantCheckmate

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Overview

InstantCheckmate has a rating of 1.8 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, phone number, and email address problems. InstantCheckmate ranks 152nd among Government Records sites.

  • Service
    82
  • Value
    86
  • Shipping
    30
  • Returns
    42
  • Quality
    71

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
7
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How would you rate InstantCheckmate?
Top Positive Review

“Good customer service”

Sat I.
3/23/24

The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.

Top Critical Review

“Slow and inaccurate information.”

PAUL M.
9/10/24

It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.

Reviews (341)

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Reviews that mention popular keywords

instant checkmate (43) background check (25) customer service (39) email address (13) credit card (27)
Thumbnail of user angelap26
California
1 review
31 helpful votes
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May 16th, 2015

So I thought I could look up who my boyfriend was texting, that is what the website is now advertising on Instagram clicked on the link took me to instant phone heck mate. Payed my money and they have me basic information I can just get by a simple google! In vet dissatisfied I tried to login to look up another number and it won't let me even tho I payed my money! They just want more. And more... And MORE money. As the rest of the reviews do not waist your time nor money, it's all a big headache. This website should be banned.

Thumbnail of user lenar264
Maryland
2 reviews
12 helpful votes
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August 28th, 2016

Signed up for a trial, never received email confirmation of the transaction, forgot to cancel. Hefty fee each month. When I noticed on my credit card statement (had fallen through the cracks) I called them and got a refund for 3 months. STAY AWAY.

Thumbnail of user carla575
Illinois
5 reviews
44 helpful votes
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September 4th, 2017

It is totally Illegal to sell private information without someone's consent. File a complaint with the States Attorneys office located in the same State as a company H. Q. Thi is the only way we can shut these scams down. All of the scams you get by phone and email are because of these companies. There are laws on the books we just need to file those complaints to get them shut down for good.

Thumbnail of user martins93
Arizona
2 reviews
12 helpful votes
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October 26th, 2015

I subscribed to this service without first checking it out. My bad. Like the other reviews said, information is less than you can get yourself by just doing your own internet scan. They did not even have current addresses for the few people I checked on. After having the service less than 12 hours I called them this morning to cancel and get a refund. At first I was told that was done on a case by case basis. After listing my complaints I was told I could get 1/2 my money back and still have the service for 3 months. After asking to talk to someone else since that was not acceptable by me, the rep, Terri, said she would give me a full "courtesy" refund of $44.58 and that it would be 3 to 5 days. She also said I would get a confirmation email although that has not happened yet but it has only been 20 minutes since I got off the phone with her.

Thumbnail of user andrewk720
Illinois
1 review
12 helpful votes
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February 4th, 2021

I needed to search for a single person. After that search I searched myself. It missed so much in regards to professional licenses and DEA license, firearm license, etc. In addition, even with an exact location and birthdate, almost half of the data was incorrect. It is a useless product unless it is free in which case it may help the general public in some cases. Complete waste of money.

Tip for consumers:
Do not use

Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Andrew,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Thumbnail of user alg139
Texas
1 review
10 helpful votes
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April 11th, 2016

I was on this site but as soon as they asked for my e-mail I got skeptical. I simply google and found all these reviews. I didn't get to the part where they ask for money but if any site does something like that then it is most likely some scam.

Thumbnail of user charlesd1543
California
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

Re: Polite and provided requested service to cancel subscription

I used checkmate only once, satisfied and forgot that I had a monthly charge. When I received the email invoice and called them, they instantly satisfied my request to unsubscribe.

Products used:
Background check

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Charles,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to assisting you again in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user cynthiag52
California
2 reviews
1 helpful vote
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March 16th, 2023

Identifying my contacts with people I never met or spoke with in any way, yes, I had lived in an apartment with neighbors whose last name may have been the same as mine, but I never met these people as I was involved writing and playing my piano. Other erroneous information about me also I located. As far as my husband, whose first and last names are common, checkmate crossed him not only with a lawyer whose first and last name were the same as my husband's m, but so much erroneous information was included that I concluded that vip records prior to about 1990 were ignored, perhaps because many agencies do not maintain within reasonable access such old records. Many people and organizations clearly have used the internet to gather vast arrays of files and information that ignores older files in order to gather earnings. Inaccurate, in fact shockingly erroneous information that I witnessed of this background checker is the reason that many people no longer trust the internet.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Cynthia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

Thumbnail of user shayev
GB
6 reviews
34 helpful votes
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February 12th, 2017

I decided it would be fun and interesting to do a background check on myself. What A Waste Of Money! They had my birth month wrong, They had an address listed that I have never lived at or even heard of. The person in the picture they said was me definitely was not. I don't even know who that person was! There were other bits of false information listed. Even though I had just paid for the report, I found out I would have to pay further monies for the "good stuff". What is that even suppose to mean? I cancelled the service immediately and in disgust. I would NEVER recommend wasting money on this site!

Thumbnail of user ee73
Florida
1 review
1 helpful vote
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July 14th, 2019

Reading through these reviews, I see that I am not alone with in experience with not being able to get my personal information off of this website. I followed the opt out instructions exactly but my information still shows up as a result on this website when I google my name. Yet when I go directly to the website and search my name no results show up. I have even emailed their customer support at least 4 times with the link to my information and a screenshot asking them to remove it and I've gotten no response whatsoever. This company is clearly not following the laws for letting people opt their information off of their website. I was easily able to get my information off of every other website I found it on, except for Instant Checkmate. Their opt out process is completely fraudulent! This is causing me a lot of stress. There are so many of us who have tried unsuccessfully to get our information off with no success, maybe a class action lawsuit is in order.

Thumbnail of user jeanl22
North Carolina
1 review
18 helpful votes
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December 10th, 2014

An excellent way to check if info is correct, is by entering your own name. What came up shocked me! I had 3 criminal records... wrong! I have none. And names came up as possibly my relatives... wrong. Not 1 correct relative was listed. This site is full of bogus info, and I hope no one would make any judgments based on info they give. And no I do not have any children as it states!

Thumbnail of user monaf4
California
1 review
23 helpful votes
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November 18th, 2015

They charge you $24.95 for a back ground check then once you get the report it is real basic info only. You have to pay an additional $19.99 for each bit of information you need like credit and criminal information.

Thumbnail of user dougb43
Illinois
1 review
18 helpful votes
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November 25th, 2015

DON'T DO IT! You are misled from the very start. You won't see any information unless you pay for it. By signing up, you agree to automatically renew. Good luck with trying to cancel.

Your are required to provide personal information along the way only to find out that they will gladly take your information but you won't get anything back unless you sign up and pay for the ongoing service. Even the $1 special offer still authorizes them to bill you monthly automatically.

I wish I could have rated it as "0" stars.

Thumbnail of user richarda13
Ireland
25 reviews
111 helpful votes
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February 20th, 2014

This site readily found names, birth and death dates. It also shows astrological signs (just what the user needs!). This site did not show my own pilot's license. It did not show the concealed firearms permit of another individual. It did correctly show the DEA number of a long resident local MD, but it did not show his marriage or divorce. Why? I could not find anything whatsoever that I could not better find on the free sites. If this site were to provide a 30 day trial period and 100% money back guarantee to those dissatisfied customers like myself, that would be ok. In this case a customer rep by telephone agreed to refund $11.43 of the $22.86 paid to my credit card. That appeared to be policy and nothing special. With what this site currently offers, How does one characterize an information site which does not have available what it claims to have? Most would consider it to be a scam.

Thumbnail of user annettes8
Washington
1 review
25 helpful votes
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May 12th, 2015

I agree with the other (one star) reviews. But I also got hit with a recurring automatic deduction! For five months! Shame on me for not catching it sooner, but when I signed up it said "one-time" fee so it never crossed my mind to check my bank account. The customer rep person said they do not offer a one-time option. That's not true -- at least not the case when I signed up end of last year. I would never (ever) have set up a recurring service -- because I don't need or want it! This is a bad bad place.

Thumbnail of user garyd48
Texas
1 review
18 helpful votes
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August 23rd, 2015

A very professional presentation to get you to sign up telling you get everything with your "membership" but find out later each reports costs $19.95! Give you the "premium" membership instead of standard membership so how would you suspect a scam?
Initial report on myself was sparse on info and inaccurate on most of what they "found" was on google. Hopefully victims used Paypal so they can easily cancel the subscription and get a refund.

Thumbnail of user faithm6
Washington
1 review
20 helpful votes
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September 6th, 2015

They don't even know where I live! My address is from where I was over 5 years ago, and I am not trying to hide. I have a drivers license, attend community college and get disability in a different state altogether. This site is a joke, but not worth a penny. No relevant or even up to date info at all.

Thumbnail of user varezhek
Louisiana
1 review
2 helpful votes
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May 28th, 2023

I looked up myself and found out that I used to live in two states I have never even visited, have a criminal history and my report is so disturbing that I need to be at least 18 y.o. To view it. On top of it I am on the Government watch list, but I guess they are looking for me in those two states of my imaginary residence. Well, it's good to know.

Service
Value
Shipping
Returns
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Kira,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

Thumbnail of user teew27
Georgia
1 review
0 helpful votes
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October 12th, 2022

I've been using for years. I basically use it to track old friends, coworkers I haven't seen in years, and birthdays I forgot about. I love it. I used it once on a reverse phone number. Someone was harassing me. Customer service are always so friendly.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Tee,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you've enjoyed using our services, as well as speaking with our dedicated Customer Care Team. Sorry to hear that you were being harassed over the phone before. We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Thumbnail of user aliceb45
Belgium
1 review
8 helpful votes
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June 27th, 2014

I knew more information than I found on this site. Be careful of the bells and whistles. They hide the disclaimers that justify them "being unable to provide information at this moment". I was able to cancel the subscription and get a 50% refund for the current month. But the service promised remains practically nil.

Thumbnail of user juliab853
Florida
1 review
3 helpful votes
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January 27th, 2022
Verified purchase

We put Accurate information in and found absolutely no new information that we were looking for. We put the same information on fastpeople.com and US phone people.com and melissa.com and go way more information from those websites. Instant checkmate is a scam scam scam I had it for two hours and they will not return my money bother with this they probably just want to collect information.

Tip for consumers:
No matter how much personal information that you know about yourself and put in this website cannot find accurate information about your past. What they give is no more than what you can look up yourself on US phonebook or fast people search

Products used:
None

Service
Value
Returns
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Julia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Thumbnail of user thomasy10
Arizona
2 reviews
37 helpful votes
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October 12th, 2015

Obviously it is a scam folks. Much like the other database companies on the web. How would they exist if they didn't ask for your money? My concern is they are asking lots of questions as they produce your report, like "are they related to the following" or "have they ever lived in this city". They are gathering info as you type it in. Easiest way to build a database without infringing on someone's right to privacy.

Thumbnail of user melf18
North Carolina
1 review
18 helpful votes
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September 7th, 2015

Entered some info until I realized they wanted money. I didn't care enough to actually pay so I exited the site. Ever since I have received 20+ spam emails a day. I know it was from this site because the emails are addressed to the name of the person I was trying to look up. Thanks for selling my information, Instant Checkmate.

Thumbnail of user ginak194
California
1 review
0 helpful votes
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April 12th, 2022

I wanted to make sure that all my information is correct. Places I've lived are correct. Since my personal information (identity) has been hacked, I didn't want to find out that I lived somewhere else that I've never been to. My last known address in Colorado is correct since I've been off grid since 2017. I will definitely use your app again. Thank you for giving me some comfort.

Tip for consumers:
It’s helpful when doing background check on yourself. You don’t want to be surprised that you lived in another city let alone another state! More information you have, better search you will have.

Products used:
I used instant checkmate

Service
Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Gina,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were able to check up on all your information. We look forward to assisting you again in the future!

Thank you,
Instant Checkmate Support

Thumbnail of user virginiar827
Virginia
1 review
0 helpful votes
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July 31st, 2022

I was put off by the numbers of inaccuracies I found using this program. Work and educational histories are just incorrect or missing in many cases. The fact that an individual has be deceased for many years is not even mentioned and in one case, current (totally bogus) information has been supplied as fact. This is NOT a program that is to be trusted.

Tip for consumers:
Don't waste your time or money on this site.

Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Virginia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

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Thumbnail of user nicholask381
Nicholas K.
Typically responds within 10 days

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