• InstantCheckmate

InstantCheckmate

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Overview

InstantCheckmate has a rating of 1.8 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InstantCheckmate most frequently mention credit card, phone number, and email address problems. InstantCheckmate ranks 152nd among Government Records sites.

  • Service
    82
  • Value
    86
  • Shipping
    30
  • Returns
    42
  • Quality
    71

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
7
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How would you rate InstantCheckmate?
Top Positive Review

“Good customer service”

Sat I.
3/23/24

The customer service team are very professional and helpful, they make sure to clarify any confusion and I get every information I need.

Top Critical Review

“Slow and inaccurate information.”

PAUL M.
9/10/24

It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.

Reviews (341)

Rating

Timeframe

Other

Reviews that mention popular keywords

instant checkmate (43) background check (25) customer service (39) email address (13) credit card (27)
Thumbnail of user charlesp72
Illinois
1 review
7 helpful votes
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February 2nd, 2017

I HAVE CONTACTED THIS COMPANY SEVERAL TIMES TO HAVE THEM TAKE ME OFF THEIR MAILING LIST AND THEY REFUSE. THEY WILL SEND YOU (LITERALLY) 100 SPAM EMAILS A DAY.

I CANNOT BELIEVE THE AMOUNT OF PHONY POSITIVE REVIEWS THAT EXIST FOR THIS SHAM OUT ON THE INTERNET

Thumbnail of user julianam114
Florida
1 review
2 helpful votes
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January 5th, 2023

I think its a scam i would just go to trust worthy sites like directscreening.com they have a national background search for $16.00. It stays stuck on pending forever.

Tip for consumers:
use directscreening.com its easier and more accurate.

Products used:
background check on myself for a job

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Juliana,
Thank you for taking the time to leave us with your feedback. If you are still experiencing any issues, please call our dedicated Customer Care Team at 800) 222-8985, or email them at support@instantcheckmate.com, so we can make this right.

Thank you

Thumbnail of user donaldg131
Oklahoma
1 review
3 helpful votes
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February 25th, 2019

2/3 of report inc curate a waist of money should be sued for false in accurate
Reports.
Listed places ever been people i never meant phone numbers never used.

Thumbnail of user nicholasj13
Massachusetts
1 review
14 helpful votes
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December 31st, 2015

FALSE ADVERTISE AS FREE TO GET EVERYONE HOOKED THAT KEEP CHARGING YOU MONEY AFTER YOU FILL OUT PERSONAL IN FO WITH YOUR CREDIT CARD...

VERY UNETHICAL-CALLING WASHINGTON DC TO REPORT THIS-WORK OUT OF A GAMBLING CASINO IN LAS VEGAS.

Thumbnail of user michaelp5138
Georgia
1 review
0 helpful votes
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October 8th, 2022

After signing up to perform a background check I went round and round on the website asking me endless questions. In other words, I didn't receive anything except a bunch of aggravation.

Tip for consumers:
Stay away from this business!

Products used:
Did not receive anything

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Michael,
Thank you for taking the time to leave us your feedback. If you feel that you did not receive what you paid for please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

Thank you

Thumbnail of user youa2
Oregon
1 review
5 helpful votes
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August 19th, 2017

After a half hour inputting info, the site finally admitted they charge a fee and you have to open an account. This is theft of time and then money. Thanks a lot

Thumbnail of user tj223
Georgia
1 review
7 helpful votes
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May 25th, 2021

Inaccurate information. Scam artist at work. None of the information is correct and I used my own number that I've had for 22 years. If I could give zero stars I would

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Thumbnail of user jr844
Florida
1 review
0 helpful votes
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August 24th, 2022

I typically don't write reviews like this unless it's a nice piece of furniture or nice piece of clothing LOL however I was pleasantly surprised that Susan was not just friendly she was very thorough and knowledgeable with regard to the process and she made what could have been a very frustrating moment for me quite easy thank you Susan you're a keeper

Service
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello J R.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our services, and with our Customer Care Team! I will be sure to pass along your kind words to Susan and her team, and we all look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Thumbnail of user bm50
Louisiana
1 review
36 helpful votes
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October 1st, 2015

Scumbags. 10 minutes of status bars and then disclose that you have to pay. I wish I could find a way to waste their time. Instant my $#*!. F*** you, InstantCheckmate.

Thumbnail of user frankw78
Frank W.
California
1 review
17 helpful votes
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July 19th, 2016

They waste your time with progress bars, make you wait intentionally, then ask $27 for your report because you waited sop long. The report did not included anything I already knew.

Thumbnail of user rea102
Canada
1 review
15 helpful votes
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January 11th, 2016

I have tried for 2 weeks now to set up an account for one month via paypal. I suspect they are trying to force me to use credit card because there is NOTHING wrong with my Paypal -- and I called Paypal and they agreed that they WOULD pay instant checkmate but checkmate has NOT REQUESTED a payment. Two weeks and several hours on the phone later, and instant checkmate refuses to call paypal - who said they will set up an email payment confirmation at checkmate's request, for me to confirm - so why won't instant checkmate make this call? Because they are FULL OF IT - they keep stringing me lies - "they have an IT glitch that will be fixed in 24 hours" (so what happened in the 13 days since they first said that?); or "paypal is having an issue and it should be fixed in 24 hours" -- same sort of lie.
DO NOT TRUST THEM!

Tip for consumers:
DON'T DO IT

Service
Thumbnail of user poeticv
Connecticut
1 review
6 helpful votes
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October 9th, 2016

So google put their website as the first result when I searched for a place I can check my driving record.

Put my name in, selected where I live, gave them my DISPOSABLE EMAIL.
Then there's endless progress bars.
They are soooooooo fake.
If you need that much time to get information from various sources and compile them for real, dude you should fire your programmer; I can code better and I'm not even a programmer.

And then after about eternity, they said they've done it and I should pay them.
Nope, you are so bad and I can smell it from over the internet.

But then the spam folder of my email EXPLODED.
Checked the headers of them.
Yep all of the spams use the DISPOSABLE EMAIL I told them.

Thank goodness I dodged a bullet.

If you still love your life, stay clear of this horrible website.

Thumbnail of user michaelb273
Florida
1 review
14 helpful votes
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November 28th, 2015

This site should be shut down. You get four day free trial and then they start charging you 29.99 a month. I got just as much information by googling my name.

Thumbnail of user viktorian
California
1 review
13 helpful votes
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February 25th, 2015

Horrible. To check if they giving wright information I did research on somebody I knew: got information mixed of this person relative and something else. Couldn't get my money back!
CON people

Tip for consumers:
DO NOT use this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidm8937
California
1 review
1 helpful vote
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February 8th, 2023

IT HAS BEEN MORE THAN SIX MONTHS SIMCE I BRIEFLY ENTERED A SINGLE SEARCH FOR SOMEONE, WHICH I DID NOT USE AND DID NOT PURSUE. I NOW GET ANYWHERE FROM FIVE TO FIFTEEN ANNOYING MESSAGES FROM INSTANT CHECKMATE EVERY DAY ABOUT THIS. GO AWAY "CHECKMATE!" PLEASE LEAVE ME ALONE!

Tip for consumers:
NEVER USE INSTANT CHECKMATE. THEY WILL PESTER YOU FOREVER!!

Products used:
NONE!!

Value
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello David,
Thank you for your inquiry. Pursuant to the Instant Checkmate privacy policy, by submitting your email address via our site, you consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the “Unsubscribe” link at the bottom of each email.

Thank you

Thumbnail of user jamesf2258
Florida
9 reviews
6 helpful votes
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June 1st, 2023

$31 + to find out that the person I was looking for was my dad and he had a wife.
Yikes, I've know that for 72 years.
Absolutely no school, military service or job related information.
Beware!

Products used:
None, Instant Checkmate is a rip off!

Service
Value
Returns
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello James,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you

Thumbnail of user peterj71
Massachusetts
1 review
14 helpful votes
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July 8th, 2015

Willfully withholding vital information is the legal definition of FRAUD. Need I say more?
Oh. My own phone number is nine years old and my daughter divorced her new husband!

Thumbnail of user johnp386
Texas
1 review
6 helpful votes
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June 7th, 2016

I subscribed for this site entered my credit card. They message came up like: They will send full background report to my email. THEY NEVER DID.
PLEASE DONT WASTE YOUR MONEY,, THE ONLY TRUE INFORMATION YOU WILL SEE IS THE AGE, LOCATION AND POSSIBLE RELATIVES. SCAMMERSSSS

Thumbnail of user andyb61
Ohio
1 review
16 helpful votes
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August 1st, 2015

Cancelled my membership 3 times and still get charged every month. Now taking it to my CC company to try to handle, always apologize but never refund the charges.

Thumbnail of user jdm4
Colorado
1 review
12 helpful votes
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October 9th, 2015

Anyone who gives this site better than 1 star works there and is required to by the employer. The site is garbage. Signing up only means you're a dumb-$#*!.

Thumbnail of user ddd22
Illinois
1 review
6 helpful votes
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November 7th, 2016

Membership touts access to info in 30 different data points. However, what is accessed is mostly available in white pages, except for criminal info. Once you pay and get your report, you are then inundated with numerous options to access deeper information previously not available, of course for more money. Its a bait and switch. What misleading BS. Also, the criminal background info is so inaccurate its ridiculous. Be careful on what you receive and believe. Double check court case numbers the best you can. Most of the info is incomplete which makes it very hard to verify if the match to the search name is true. I did a self background check and the report had 9 different crimes associated with other people, not me, and I dont have a common name. You are better off just doing a Freedom of Information request to the state or local government. The company states that they cross check all info. BS. Theres a big difference between crosschecking information with a second database, and verifying the accuracy of said information. Dont waste your time or money. Oh and when you cancel, they immediately offer to extend your membership for $9 instead of $34 a month. The info received in the reports is not worth a monthly bill.

Thumbnail of user cherir40
New Jersey
1 review
14 helpful votes
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July 15th, 2020

My old email address was used to open an account and investigate myself in 2017. I am disabled and do not work, why would I investigate myself. My husband realized this charge on my card and I did not recognize it. We called and were told what is was, that it was never used since activated but being charged monthly. They closed the account but said they would only return 12 months. Asked why only 12 months and the answer was, that is how far our system allows. How can a legitimate company acknowledging what has happened cannot return the full amount. Taking $$ from someone on SSDI, does not make a company trustworthy.

July 13,2020
Instant Checkmate response at Consumer Affairs
We apologize for any confusion you may have experienced with our billing system. When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,
Instant Checkmate Support
8/25/2020
Instant Checkmate blocked us on twitter and Facebook. They have yet to contact us to resolve this. We did get an email from Amy, Director of Member Services but when we called, there was no Amy or a Member Services. Maybe they need to be investigated.

Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Cheri,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.

Thank you

Thumbnail of user markr2911
Utah
3 reviews
1 helpful vote
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October 21st, 2022

I normally don't write reviews, but I felt like I had to. So here it goes...
UPDATE---my agent wrote me back and gave me 35.12 dollars worth of money back! I
My other agent did get back to me last week and she said like "we get our data from numerous public sources. The information is then uploaded into our database.If you are getting inaccurate information on our site, it's due to the information we obtain. Unfortunately, we cannot edit or manipulate the data. When you purchase a subscription, we guarantee that we will search every database available to us; however, because we simply display records as they're provided to us, we cannot guarantee the content of the records that may show up in the final report."
So far instant checkmate hasn't contacted me about my experience and my gut feeling it it probably NEVER will.
At least I found sex offenders living near my area. I really like it a lot. The addresses here are more current than the ones I found on Spokeo. It even offered me the option to delete records.
However, I still won't recommend instant checkmate...
Sorry I didn't take screenshots otherwise I would've had uploaded it!

Products used:
none I am aware of

Value
Quality
Thumbnail of user nicholask381
Nicholas K. – InstantCheckmate Rep

Hello Mark,
Thank you for taking the time to leave us with your feedback. We apologize if there were any issues with your payment, but it looks as though that has been resolved. Please do not hesitate to reach out if there is anything else we can assist you with.

Thank you

Thumbnail of user annec56
Florida
2 reviews
12 helpful votes
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January 19th, 2016

I have become one of the latest victims of Instant checkmate they lure you in with specials then give you NOTHING. Why the heck are they acreditted with the BBB.
Now I don't trust them either
Why are these crooks still in business?¿?

Thumbnail of user jaredl45
Nevada
1 review
3 helpful votes
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June 26th, 2018

All of the info found here is public records. Don't pay these guys. Definitely would not recommend, try just Googling the person's name or searching state records.

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Thumbnail of user nicholask381
Nicholas K.
Typically responds within 10 days

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