InstantCheckmate

I needed to find someone so I could serve them with court papers. A whole year later I was still paying and not actively using the service. The customer service I received when I called to rectify my concerns was the best Ive ever encountered in any company Ive ever had to deal with. She listened to my whole story, understood my viewpoint and satisfied my request beyond my expectations. I could not say enough about how helpful she was and how impressed with her I am and I hope her supervisor knows how great she is at her job as well as how greatful I am. Thank you

Instant Checkmate is a terrible company to try to do business with. If you have used it once, then try to use it again they will not allow this UNLESS you use a new email address. I needed a one time background check, and because I used the service over a year ago I was told I needed a different email address to use it again. When I tried to get a explanation for this the idiot on the customer service line kept repeating the canned sentence over and over. When I asked for a manager I was put on hold for 20 min and was again told the same canned explanation. When I said I only wanted a single background check I was asked why I needed it. I said to check on a employee and was told the checks are not reliable and should not be used under any circumstances for this purpose. What purpose does one need to get a background check? I will go elsewhere.

Was shocked to be charged for a 36$ fee that I don't remember paying for. After some time, I realized that I might have agreed to the charge. Regret having slightly abused the customer service representative for what I thought was a fraudulent service.

Instant Checkmate should be put out of business. Instead of revealing the criminal history of others, the criminal history of Checkmate should be exposed. Everything they do is designed to separate the visitor from his or her money. It's deceptive, a sham, and a joke.

I paid with PayPal and canceled recurring payments immediately after getting my first search. I called this company and made them send me an email confirming this fact! I found more information on Google than I did on this scam site!

I went to their site and tried the free lookup which seemed to be pretty complete. So I subscribed to the 30 day plan for $28.85 which for any other web site would be a standalone purchase with no contingencies. After careful reading of the fine print I discovered that they were going to charge my account the same amount every month until I canceled the agreement. I immediately deleted the continuing transaction from PayPal. I try to download the information the Ap has discovered about and find that I will be charged $1.99 for each download. I skip that and try looking up somebody else. While the information was very complete on the sample lookup, this time it is not nearly as complete and if I want that additional information, you guessed it, there is another charge in the $20.00 range. RIPOFF!

I did a search for myself and they did not even get my name right. They added a middle initial - I have no middle name or initial. If they can't get my name right - how can you trust anything about them?

I recently subscribed to InstantCheckmate. I ask for information three times; one for a friend, one for my son, one for me. None were accurate and did not contain any information that should have been included. They were totally wrong. I emailed them and informed them of this unsatisfactory service. I told them I wanted my money back and wanted my account closed immediately. They have not responded. Beware of this company!

Even if you THINK you are only signing up for one month, they WILL continue billing you.

Deceptive.

DO NOT USE

Update:
After a day and an email back to the Company, they have refunded the money that was withdrawn for a second month after my one month membership.

ANY company that tells you that you are purchasing a one month subscription, but then in the little print, says they will continue billing you monthly is not right in my book.

Instant checkmate did do the right thing and refund the second billing after I cancelled my account.

Bad for the auto billing when they sell you "One month" of service.
Props for refunding the fee for the continued service I did not want.

Your mileage may vary. Don't do business with sites that continue a subscription automatically when you try to buy just a one month service.

This company uses information that is free for everyone under the information act. It overcharges and under delivers. There is a glich in the PDF function, so you are unable to download a PDF. The customer service is friendly and helpful it seems at first. But after trying to get a refund they said I could have because of the service being no where close to what we expected, the first man I spoke to told me he would process the claim, and then I called back within the hour and spoke to another woman who said the claim had not been submitted at all. I feel they tried to tell me what I wanted to hear to get me off the phone. Do yourself a favor and avoid doing business with them.

The service is a joke. I knew it when they didn't even have adequate info to verify my identity such as a birth date or a social security number and they gave me countless options under my name that didn't even match any of the criteria I gave them. The so-called report was about 75% inaccurate and fiction so to do this on someone else and to trust the info you receive is ludicrous and actually should be criminal because it could incriminate someone you're searching for incorrectly, and and most likely will. Also site was difficult to navigate and I had to redo my password twice, my request for my own report twice and couldn't reach customer service on the phone and on and on... Waste of time and money.

I signed on looking for info about an old friend. Got no useful information. I did get daily spam popups. "What did Harriet Smith do?" "What is Harriet Smith doing?" "Find out the latest news on Harriet Smith," etc. (not the person's real name). Now I'm getting holiday spam pop-ups! "Find Harriet Smith for Christmas..." This site is GARBAGE!

I cancelled our subscription and got a confirmation email confirming the cancellation. Next month I was charged again. Called and was told I had only cancelled one account. I only had one account. Scam!

At first I was excited. It claimed it was free, and was instant. It was the opposite. It took me 15 min to fill out the information, and it wan't free! $%^&! It was a cool idea, but it didn't perform. :(

One time only charge for premium & PDFs 19.99 charged 3 times when I hit button because I was not given any premium info. Cancelled subscription and charged for one month, but unable to use after I cancelled in 3 days due to false charges.

This sight is very complecated, and deceptive. There is no one price for everything. If you forget why you sighed up before, and you fall for the same scam again, you are black listed. You can not use your same e-mail address or credit card. Everything is an add on fee, the hole package is not included. I do not recommend this sight, there adds are deceptive, If you just want a background check it is ok, pay once and you are gone. If you want to look up someone by their phone number it is extra, if you want to make a copy that is extra, do not try it for more than one thing because all the fees will add on to lots of money. Try a more upfront company.

I needed to check some vital on a couple licenses and somehow i was sent to this website. I wasnt really paying much attention to what I was doing, as I am very leery of even going to a site like this. I gave my name and this site pulled up every bit of information from family members to other specific information. I was really suckered in now. I went further and paid. It promised me every bit of information, but when i clicked to see what it had, I GOT NOTHING! It had nothing about me. Then it had another button to click to see who was spying on me, but by this time i was afraid that i gave this site my email and my home address, let alone my debit card info. I honestly hope this site leaves me alone and dont hit me for a million dollars (i only have $40!) or commit a cyber crime using my name.

And another thing! That website for that giggle ball for dogs is a rip off. If you order the two, they send you for and charge you. If you complain, they tell u to give the other balls to a friend. Finally they tell you they will refund the shipping fee but only if u return the balls at your expense. So. How is that a refund? Total $28 lost. These sites get away with this! Total rip off of the people's money. Also the balls are hard plastic. All the dog can do is nudge it with his nose. Dog on the infomercial appears to be playing with a replica that is pliable. Sucks!

Don't be surprised and amused by all the progress bars and endless search the webpage portrays.
Do not sign up for 1$ fee, you will end up paying more and all the hassle.
Best of all just google your name, you will find more records than what you find here

Using the service once. Then cancled out online, I was still getting billed. I call there customer service line to speak to a supervisor to make sure it gets taken care of. First call while waiting for a supervisor I get hung up on. Second call is a 20 minute wait, finally a supervisor get's on the line and Mr. Rodney supposedly has taken care of thing's.

PLEASE be careful when using this website. They will tell you that you are getting the total report and useful information with the one fee. After you enter the name they will tell you that for an additional $1.99 you can get the report on PDF, that didn't matter as you may decline and view the report there. However, if you wish to know anything beyond the person's date of birth, their astrological sign and an address that is over 3 years old, you will need to pay an ADDITIONAL $20 to view anything beyond that. I wish that I could give it less than 1 star, as they don't even deserve a rating.

I found the self background check extremely accurate. I needed exact dates for a job interview and the information I pulled from my report was spot on. I got the job and I am extremely grateful that The information provided by InstantCheck was critical to my success. Thanks again for being available and affordable.

I finally got a reply from chk. Mates, in there email they gave me a terms of use and what Happens after the 1.00 charge for five days the trial service then if not cancelled you get a immediately charge to your ccrd. For 29.63 and every month thereafter unless you cancelled the service, also if you get charged and it goes back to them as insufficient funds they reserve the right to Bill you every month to the amount agreed all refunds are on a case by case basis, fortunately I was granted a 2 month complete refund and service cancelled the lady who helped me is Ericka Wills in customer service. Even though it showed that I was at fault they issued the refund GOOD LUCK