ipsy

I canceled my subscription but they are still continuing to charge my account. There isn't a customer service number that I could find. When I tried to file a complaint, they are asking for Facebook, Instagram and Twitter accounts and if you don't have those it won't let you submit your complaint.

You take the so called beauty quiz. Enter all your info CC address etc. Then 4 steps to get off the waist list and claim some free full size gift. Really? You hv to go on twitter and facebook and promote them before you get any products. If you hv a waitlist tell the customer that first and let people decide if they want to continue. Screw them that is not something Im about to do.

So disappointed! I signed for 25$ Glam bag and they've been taking that money each month + 12$ for WHAT? So it doesn't cost 25$ as it says that is 32$ each month! Not to mention how hard it was to cancel membership

I am making a complaint against IPSY for fraudulent charges against my account after several attempt of cancelling my account. Ipsy refuses to refund me of products I never ordered nor authorized to keep an account open with them.

I started to go through the motions to order but decided not to enroll at this time because of the recession. Everything is expensive! Makeup is the least of my worries. I used PayPal for the transactions and backed out of the deal, I didn't finalize or submit the order.
Well I got an email from PayPal and charged me 92 dollars. One for 30 the other is 55 dollars. Plus shipping on each Order. This was Friday 4/22/22. On Sunday, I went on the Ipsy website sent three emails with no response plus tried calling customer service on a bogus phone number that doesn't work.
I went through PayPal to file a dispute and canceled the ridiculous subscription.
Honestly, for All I know you're paying for something you may not like or be allergic to.
How do you know if it's the real deal and not a knockoff!
I'll go through legit stores and use discounts. At least if there's a problem I can take it back.
Good grief! This has been a big headache.

I never received a December glam bag, and was told that I will be sent a replacement. The replacement will leave the warehouse in 5-7 days, and with similar products in case they ran out with the original items in my bag! By the time I get my bag, I will (hopefully) already be receiving by January bag. If only their service was as fast as them taking their money out of my account on the first of every month, I'd be a lot happier!

Ordered on the 12 th Dec. I decided to cancel my subscription after the items for the first bag was selectedsince only one of the 5 items matched the info I put for my preferences. Paid for the first bag and got two separate tracking numbers. The first bag for lost according to customer service. They shipped another bag but the tracking number does not work. Still waiting!

Firstly, they sent me a bag of extremely tiny products. Secondly, one of my items were missing, I didn't make it into the bag. Thirdly, 3/4 of the "glam" bag products were lotions. It is a complete rip off. So, naturally I canceled my subscription, well I thought I did. They hit my account this month and charged me for a bag I NEVER got! Good luck trying to reach an actual person to address any issue you may have for the only offer communication via email! They had the nerve to tell me that I will have to send them back the bag I DO NOT WANT, AND foot the shipping! Do not waste your time with this crap service! If I could give 0 stars I would!

I subscribed to Ipsy after being subscribed to a lot of other boxes so the wait list was odd to me but I have social media acct I use specifically for things like my sub boxes. It keeps me from feeling like I'm harassing my friends and goes to people that are interested in sub boxes and beauty products. I've had some items I wouldn't use in my bags I save them up and donate to local ladies in need. It's 10$ so you're not really out anything.

I started out with glam bag But wanted more so I upgraded to glam bag plus. That was not so badd so I thought the glam bag ultimate would be absolutely wonderful! Boy was I wrong... They said you had a choice of one product So I chose Murad Exfoliating cleanser. Instead I got Farmacy green clean melt away cleansing balm. There is a huge difference between the 2 pricewise and effect. Half of what they sent me for $50 were samples Instead of The larger size. And all of their was cheap crap. They sent me absolutely none of the add ons that I had ordered and spent 66 more dollars on. This is total bait and switch! I am furious! Does anyone know a good lawyer?

The ipsy bag and contents are well worth the price you pay. The products are fantastic and designed just for you. I shared mine with my daughter and she looks forward to my next bag as much as I do. We play make-up and try new looks. If you order you will be well pleased.

This was my first glam bag and i have to say, i was really disappointed. I looked at some other products they had for this month, and i would have loved them, but they gave me everything i hated. I don't think they really personalize your bag, they use give it out by random.

I received my first bag, and was very disappointed. Small sample sizes and not worth the money I paid. I proceeded to cancel the subscription, and was informed I was still going to receive the rest of the 11 bags!
Which subscription service does that? After ONE MONTH, I am not able to get my money back. Ludicrous service plan.

I did not receive September's bag and I was charged twice and I sent you people many messages and you never responded. The next month, October, you again charged me twice! I got the bag and closed my account immediately because you never once contacted me regarding this matter!

Company told me to wait 15 business days, then wait till beginning of February and still no bag but Ipsy already took out of my account for February bag! Still can't even get my bag i paid for January 2,2021

I have canceled my subscription two months in a row now, and have a screenshot of the confirmation of cancellation. I continue to be billed and cannot contact anybody at customer service. The number found is no longer in service.

Absolutely ridiculous. Obviously I knew the items were not going to be full size, but come on, they are literally the size and width of my pinkie finger. 5 of these items for 30 dollars? Total rip off. I'm sticking to ultras extra bags. You can get. 2x or more items this size for only 10/12 dollars. And the items are otten bigger too. Don't waste your money on items whose purpose is to be free samples.

Ipsy has a beauty quiz that asks you about product you'd like to try. It also asks about shades you like and scents. There is an option to also pick "barely use". I filled out the quiz and have found that I never receive products I would use, shades I would never wear and many products I had chosen or indicated I did not like. I find ipsy to be a waste of money. I have used very few things sent and have had my membership for over 5 yrs... I even receive products with shade I was embarrassed to give or gift my friends. Ipsy makes it hard to find out where to cancel membership and than they offer you a free month of products you are actually products you stated you liked in the quiz to sucker you in and than send you crap again. Ipsy is a huge waste of money and it is cheaper to just buy the products you want vs spending money and hoping this month ipsy will actual pay attention to the preferences they had you waste your time picking.

This is my first monthly subscription box, i have had it for 4 months now. It's fun and a thrill to get unexpected things in the mail, but it would be nice if every product I got was good. You usually get around 5 things including a make up bag, there is always atleast one thing that I wouldn't use. One month I got an eyeliner so dried up it didn't work. I went to ipsy because I heard of these complaints from birchbox customers and I thought could escape that but I guess not. Overall it's good and value way over the cost, I just wish they had a more direct way of contacting them, to tell them what you might want from your subscription. Seems like not enough customer support for demand. Also ipsy makes you share and like on social media to get account, I share things but have it set so that I can only see it. Great way to get around being an annoying social media poster. Overall good but can be better. Just giving the negatives of it but I do still enjoy the majority of what I get.

I had cancelled my membership months ago. Had only had the trial delivered. Now 4 months later i was charged 2 14 dollar charges for multiple things. They dont offer refunds even though it hasnt been shipped. Terrible terrible company. Im beyond upset because they overdrafted my account by almost 30 dollars that i dont have.

I would like to give Ipsy an AMAZING customer service review! They are soo understanding! In the last 3 months I've been having trouble with my mail receiving it through the USPS. I missed out 3 months of Ipsy and I reach out to tell them what was going on with my mail. They understood. Ipsy sent me out 3 months of what i missed out due to USPS messing up my mail. That was soo nice of them and I really do appreciate it! Thank you!

Love the products but in the process of moving and when I go to update my information it's as if I'm not a member... My info is not there... Tried sending several emails to their ipsycare and no response... And there is no customer service number to contact... Ipsy can you please contact me

I never received my December bag. I was told they'd send a replacement. I followed up twice initially over two weeks after my promised tracking code never came. After 3 wks and no codes and no bag tried contacting them again. Sent about 5 emails over a couple of weeks which were never answered (tho they say expect an answer within 24 hours) and 2 tweets and one DM. Totally ignored. The best? They have no telephone customer support because they say they don't need it since they handle everything best via social media and email. How awful for customers to have to chase them down for help. They are fine if they choose to answer you. If not? You have no recourse. Choose a different subscription box. There are too many with better products and better customer service.