ipsy

I subscribed to Ispy the 2nd of October and it's November 9th and I still haven't received nothing. But they didn't waste any time charing me for a bag I have to wait 2 months to get. So I checked my account to see what was going on it says still in warehouse. Idk how the hell when I should've gotten two bags by now. Sorry I'm not waiting on a 10$ bag I can go right up the road to Target and Walgreens and get the same crap the same day. Bye Felicia cancel cancel cancel.

I recieve my glam bags so late! I still have not recieved last months that I was charged for but was charged for the new month! I have requested to fully cancel my account and it is still not canceled! I am being charged for bags I am not receiving! I've emailed customer support many times, and it takes a week or two to hear back from them! I'm so frustrated with the whole situation! I regret signing up and wasting my money! I DO NOT RECOMMEND IPSY!

I have ask ipsy to cancel since January and they still taking money as of today 8/12 /2023. I have not receive any product from them that make me even more mad. I need my refund thanks

My 13 year old loves receiving her glam bag each month. I have to admit, it makes me want one too! Its fun to see what will be in there, like Mini Christmas!

This overall has been a good experience. Of course I've gotten things I don't particularly use but the ipsy care has always addressed my concerns pretty quick and efficient. Love to try new products

So I signed up for Ipsy, and AFTER I put in my payment information it tells me I will be on a waitlist until a spot opens up. Okay, fine. But it also tells me I can skip the waitlist by sharing Ipsy on Facebook and messenger. So you're tell me that you are going to magically create a spot for me if I share, but if I don't, there is no spot...? AND you're telling me you have too many subscribers to keep up with as it is but you want me to promote your business to others? Yeah, I will be canceling.

I have been a member since July 2019 I paid for two different bags and ultimate glam bag and a glam bag plus I was charged and can prove it through my bank account and my statement I received the glam bag plus after several months and then was told I would receive a refund for the ultimate glam bag which I said I could not because the account was closed and wanted alternative resolutions whether a different bag merchandise credit or a check. They basically told me there was nothing they could do about my ultimate bag and my $53And that I'm not a current member anymore because I have an updated my payment why would I update my payment when I still haven't received the merchandise I purchased in January? After more than several emails this issue still has not been resolved I'm very unsatisfied and disappointed with this company, and they basically said oh well! Really?

I just subscribed to Ipsy Glam Bag Plus in June 2019. I got my first month with no issues. This is my second month and my bag has been sitting in some town in my state since 7/11/19 (I'm writing the review on 7/19/19). I emailed Customer Service, the person copied/pasted an email written by somebody else with that person's name, saying to wait until 7/22 to contact them. I'm not optimistic about this whole situation. Also concerned about whether my add-ons are going to be included and whether the products will still be usable given that they are probably sitting in limbo in some over-heated warehouse somewhere that's probably over 100 degrees. I subscribe to 7 different subscription services and have NEVER experience this type of shipping issues. They also advertised a free HUDA Palette which they never sent. As much as I think their products are a great deal and better than Boxycharm, it's useless if I won't ever see my box. I think people should be more aware of Ipsy's shipping problems and that when you subscribe with them, you are gambling with whether you'll actually get your bag. I never thought this would be an issue with my account because I live in a major metropolitan area and it's already a problem in month 2. Also read comments from a lot of user Ipsy subscribers about how difficult it is to cancel and to stop the charges from happening. This subscription service has given me more headache than I could've possibly imagined. Hope I won't have to get my credit card company involved.

I absolutely LOVE getting my bag! 4/5 bags have probably around $20-35 worth of makeup inside, plus the cute (but cheap) bag! It's a great deal if you're a fan of makeup and trying new stuff. I've been getting bags since their 3rd month- back when they were my glam (almost 2 years). I've had a couple with broken makeup or spilled products, which is always disppointing, but I contacted them immediately and they sent me new bags right away for those months, so no hard feelings. The only thing I have to complain about is the amount of time it takes for me to receive my bag. The charge always comes around the 1st, but I won't get my bag until around the 20th or so. They used to come between the 10th-15th. Other than that, it's like a little birthday gift every month :) Overall, the waiting list is well worth the wait for $10 a month! Love IPSY!

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I'm in my 3rd month of an Ipsy subscription. The first month I received both the Glam Bag and Glam Bag Plus. I was extremely pleased with the variety and quality of all the products that I received, although I canceled the regular Glam Bag subscription because I feel that the more expensive options are worth it in the long run since you get full size products. Last month I received the Glam Bag X. I was thrilled with all the products that I received and I loved being able to pick more than half of the items myself. I'm really looking forward to receiving this month's Glam Bag Plus (March 2022) because I love what I was able to add on in addition to the Bag. The only criticism I have of the experience is that the shipping sucks! It takes too long and the notifications are non-existent. At some point I may just back off to getting the Glam Bag X quarterly. But I'm still building up my beauty stash so I'm keeping both for now. I'm a very happy customer!

Ipsy is a great way to sample new cosmetic brands at affordable prices. I love that you can personalize your profile so they can send you the right shades.

This was such a frustrating experience. In one word... LAME. I signed up, was put on a "waiting list" unless I shared their site on social media, which I did, only to receive my product bag 6 weeks later! You fill out pages of personal preferences, only to be sent useless items. NOTHING in my bag was even close to my preferences. I put down that I don't wear eye make up, and I wear neutral lip colors; what I received was eye shadow, eye liner, pink blush, and clown red lipstick. It went straight in the garbage and I canceled my subscription that day. DONT WASTE YOUR TIME AND MONEY on this lame company!

I was camping and learned my debit card has been charged 29.95 for these glam bags that I didn't buy nor do I know anything about them or have I received any of there products.

I have been an Ipsy member for years now and every month you get 5 sample products. They're generally ok items, but clearly many aren't talored to my "beauty preferences" they just started a new thing called Ipsy plus where you can pay more and get 5 full sized products. I received an email stating their was a spot for me, but when I tried a few hours after recovering the email to switch over it said I was put on a waitlist. I feel that this is false advertising. If it states in my email that their is a spot for me, then I shouldn't be places on a waitlist. Furthermore, they said that if I want to automatically get off the waitlist I could share a link to friends and if one of them signs up then I'll get taken off the waitlist. It aggravates me to be used in their advertisement schemes and they obviously still have spots if they're able to accommodate people once they have their friends to sign up.

I did not receive my ipsy bag in May 2022 so I complained naturally. They resent and I got 3 items u are suppose to get 5 with glam bag plus. Also not even what I picked or they picked. I couldn't even be more pissed. I was suppose to receive a beautiful pallet bright colors and a eye liner a shimmer stick and I also stick, tonner. Missing eyeshadow pallet I picked and the linner! Wtf and I got a crappy bad I already received months ago... and it was tossed in a crappy small envelope. Like I paid 30 f0r that junk, and I always get great items I can use but this takes the straw! Done done done! Bye bye ipsy this pick is the top left the junk I got and I was suppose to receive the flowered bag n items I picked. What a difference ugh

This Ipsy company is a scam. They charged me 17.57 instead of the 12.99 as promised and I NEVER RECIEVED ANY OF THEIR PRODUCT! I emailed them demanding a refund and to leave. E alone, no word yet, I HATE IPSY, NOTHING BUT SCAMMERS AND WHATS MORE, I DONT EVEN HAVE AN ACCOUNT WITH THEM, PLEASE BE AWARE OF THIS SITE, IM GOING TO TAKE THE TIME AND GET A NEW CARD SENT OUT NOW, DEACTIVATE MY BANK CARD BUT I HOPE I CA. SAVE SOMEONE ELSE THE STRESS THEY HAVE CAUSED ME TONIGHT

I just received my 1st $25 ipsy box and it is ridiculous! Broken eyeshadow, clumped up mascara, crap I wd never in a million years put in my fine thin hair! I'm so mad, I cannot believe these ppl

I loved my subscription but I didn't receive one month back in December of 2022 I reached out and told them I didn't receive it, they said it was on its way still never received it. I kept the subscription and now I still haven't received March bag I reach out and got nothing back. I was going to increase my bag amount after my year was up but I haven't had very good luck so I cancelled! I am upset because I paid for two months and got nothing and they never even refunded my money! Shame on you Ipsy, DO BETTER!

I signed up 1/1/2019 and $10 was taken from my account. I checked my app every day excited to see what would be in my bag, but nothing changed and it kept telling me to check back 1/2/2019. Fast forward to today, 1/8/2019, and it's now saying that I will not receive a January bag because either my payment could not be processed, my account is on pause, I'm on an every-other-month plan or I signed up after bags were assembled. I checked my account and it is not on pause and it was, in fact, a monthly subscription. I checked my bank account and the $10 was taken. According to FAQ's glam bags are made in the middle of the month, so I didn't miss the bag assembly date. It's still unknown to me why I'm not receiving the bag I paid for. I've emailed Ipsy regarding this (their only form of communication, btw), but based on other people's experiences on here I'm not sure when or if I will be hearing back. I originally emailed intending to get my bag, now I'm contacting them intending on getting a refund for the $10 they took without providing their services. It just sucks because I've been wanting to sign up for some kind of make up box for years, and finally this year, after rarely treating myself to stuff like this, I decided to take the plunge on ipsy and they screwed me over the very first month. I certainly will not recommend this service to any of my friends and am extremely disappointed that this is my first and only experience with a subscription box. Needless to say, I won't be making this mistake again.

Nice way to have them "steal" and "share" your personal information by using GUERILLA marketing. You automatically get put on a "wait list" that you can suddenly get off of by sharing all your social media, posting on YouTube, etc…meanwhile while they inundate you with marketing emails to skip said wait list or purchase their products, etc. Then you get the stupid samples after MONTHS of waiting, and most of it is crap, small samples or junk that you would never let touch your skin, let alone purchase. RUN away from this marketing scam that steals your money!

I had been an Ipsy customer for years. Last year I cancelled because they kept giving me tracking numbers that were bogus... and giving me the runaround. However, they charged my card religiously every month. In the end, I cancelled. I gave them a one year break. This year I came back. The first month back, I am met again with tracking information that shows no activity. I am still waiting for the October shipment, 56 days later. November's shipment has not arrived either. I keep getting copy/paste emails about how the agent is "personally" tracking my orders to make sure I receive them. There is no tracking! They haven't shipped. In addition, I ordered additional items that are now not available. At this point I will have to make a claim with my credit card company and have them sort it our with Ipsy. I am definitely cancelling my membership and will NEVER recommend them. They do not have a competitive advantage anymore as there are other subscription box companies that offer equal and better quality products with superior customer service. There is no reason to be an Ipsy member ever again.

I love being an Ipsy subscriber because of the deals on products you get shopping through them whether it's their add ons or the Ipsy store and it's so nice getting a little monthly surprise every month. However, I have noticed a falter in their services. For one, it takes incredibly long for my bag to arrive because they ship with DHL. Recently, it's been taking up to 2 weeks for it to get to me and watching it sit in one state for a whole week isn't exactly a joyful experience for me. Secondly, when they're out of stock of their add ons, they won't tell you unless you speak to a customer service rep yourself. In the last month I have ordered add ons and been charged for them only for them to not show up and then when I speak to a rep it's always the same sorry excuse of "we're so sorry this happened to you, unfortunately, we cannot replace the item(s) because we're sold out" and then go on and on about how your membership is important to them and how they're "trying to prevent hiccups like this from happening again" only for them to happen again. One time, one of my add ons was being processed for 4 WEEKS and when I asked a customer service rep about it, they didn't even apologize or tell me why I never received my item, just issues 600 points to my account to redeem for a product that I probably won't ever get lmao. A friend of mine is also an Ipsy member and has basically never received any of her add ons. I'm starting to question whether or not my $13 a month is even worth all of this.