ipsy

Nice way to have them "steal" and "share" your personal information by using GUERILLA marketing. You automatically get put on a "wait list" that you can suddenly get off of by sharing all your social media, posting on YouTube, etc…meanwhile while they inundate you with marketing emails to skip said wait list or purchase their products, etc. Then you get the stupid samples after MONTHS of waiting, and most of it is crap, small samples or junk that you would never let touch your skin, let alone purchase. RUN away from this marketing scam that steals your money!

I had been an Ipsy customer for years. Last year I cancelled because they kept giving me tracking numbers that were bogus... and giving me the runaround. However, they charged my card religiously every month. In the end, I cancelled. I gave them a one year break. This year I came back. The first month back, I am met again with tracking information that shows no activity. I am still waiting for the October shipment, 56 days later. November's shipment has not arrived either. I keep getting copy/paste emails about how the agent is "personally" tracking my orders to make sure I receive them. There is no tracking! They haven't shipped. In addition, I ordered additional items that are now not available. At this point I will have to make a claim with my credit card company and have them sort it our with Ipsy. I am definitely cancelling my membership and will NEVER recommend them. They do not have a competitive advantage anymore as there are other subscription box companies that offer equal and better quality products with superior customer service. There is no reason to be an Ipsy member ever again.

I love being an Ipsy subscriber because of the deals on products you get shopping through them whether it's their add ons or the Ipsy store and it's so nice getting a little monthly surprise every month. However, I have noticed a falter in their services. For one, it takes incredibly long for my bag to arrive because they ship with DHL. Recently, it's been taking up to 2 weeks for it to get to me and watching it sit in one state for a whole week isn't exactly a joyful experience for me. Secondly, when they're out of stock of their add ons, they won't tell you unless you speak to a customer service rep yourself. In the last month I have ordered add ons and been charged for them only for them to not show up and then when I speak to a rep it's always the same sorry excuse of "we're so sorry this happened to you, unfortunately, we cannot replace the item(s) because we're sold out" and then go on and on about how your membership is important to them and how they're "trying to prevent hiccups like this from happening again" only for them to happen again. One time, one of my add ons was being processed for 4 WEEKS and when I asked a customer service rep about it, they didn't even apologize or tell me why I never received my item, just issues 600 points to my account to redeem for a product that I probably won't ever get lmao. A friend of mine is also an Ipsy member and has basically never received any of her add ons. I'm starting to question whether or not my $13 a month is even worth all of this.

I love Ipsy's bags. And about 80% of what I receive! BUT... recently, I had an issue that has turned me against Ipsy. For the month of October, they took $ from an account they didn't have permission to use. Nor, have they returned the money after I emailed them. Their "reply" instructed me to send them "proof" which was a screen shot of my bank with their transaction showing they took $12. (not $10) as a result my account was overdrawn as it was just before my payday. Not only that, my bank charged me overdraft fee of $35. So, I just paid $47, for something I should have paid $10 for! They haven't responded to my email and the proof I provided them, of their error. This was 4 days ago. They say that they will respond between 24-48 hrs. This company is ran fully online. They do NOT have any people you can talk to. No phone number to resolve issues. So unprofessional! I should have done my research before joining. Would not recommend them, due to these issues I will be switching to Play, by Sephora!

The good: I've been using ipsy for over 4 years. I enjoy receiving my bag every month. Here and there, I don't like some of the products, but that's okay because I signed up to try new things and they can't please everyone. Occasionally some eyeshadow comes cracked, but I assume that happens in shipping and don't blame ipsy. I find a lot of value in the full size products that I get and actually like, because sometimes when you break it down, you're paying $5 for a luxury $155 face cream, etc.

The bad: The app is terrible and hasn't been updated in years, that I've found. When you order products through the app, it crashes a lot and you have to start over. There is no "back" button so if you take a wrong turn when perusing the app, you need to go back to the home page and start again. When you actually are successful, the shipping costs are very expensive and take a long time in processing and shipping.

The worst: They don't publish any customer support phone numbers or emails. On the app, it says to contact them on social media, but their facebook messenger account is turned off so you can't contact them. They now have a virtual assistant that doesn't even do anything. It looks like if you have any problems, they are an impenetrable fortress and you're on your own.

I have never written a bad review until now, IPSY is the worst. I was so excited to get my first glam bag and then when it finally came I was so disappointed, The things I got I didn't even mark I liked. So I called them and they said I received the items due to a questionnaire I filled out, if that were true then they went against everything I liked, its not worth the 10 dollars or the headache I say use your money for a Walmart beauty box they are so much better.

I read reviews seen youtubers and they all had something negative to say I thought o would get lotions and shampoos no make up but all I got was glam products that I liked trying and my shade was on point I'm sorry for the people who are dissatisfied with yours but as long as mine stays on the make up I'll love it great job ipsy! Loved my bag far as products go the liquid lipstick was streaky but beautiful color the liner was wonderful except the color it could have been darker the lip balm was not for me the tart bronzer I loved no complaints there and the brush was wonderful it worked great so soft and firm just how I like them thank you so much can't wait to see next months bag. Marilyn Mercado find me on Instagram and face book I will be sharing this

I'm sorry but this service is run by a bunch of scammers.

I FINALLY had a bag coming with products and add ons I was SO excited for! For the first time ever I was getting things I wanted! It took 2 weeks for me to receive a shipping confirmation, and that was the last I ever heard of my July bag. According to tracking my July bag was never even scanned in at the post office. They printed a label so it looked like it was coming but... nope. I thought maybe it got lost... then I talked to 3 others who also shipped on the 14th and same EXACT thing. No movement, NOTHING! I contacted Ipsy and they assured me over and over it was coming but sent a replacement anyways only thing is the replacement isn't going to be ANY of the items I was excited for! None of them! Let's be real about this. IPSY over sold products, some of us got them and some of us had our packages " go missing" aka it never existed. It was never coming, because ipsy didn't even bother to send them out.

Don't join ipsy. I plan to make sure every single person I talk to knows they are awful so I can save others the monthly headache.

Ipsy is a scam!

Everyone always finds SOMETHING to complain about. Ipsy sends you a bag of beauty products for 10 dollars... only 10 dollars a month. The bag, plus one item ALONE, is worth that 10 dollars. You fill out a survey and they build your bag based on what your answers are. You are encouraged to retake your survey as often as you like, so it will change things up and/or come closer to what you want every month. It's a fabulous club/deal for a small fee.

As far as social media is concerned, once you rate the items you have the CHOICE to post on social media. Doing so does increase your points received. I, personally, wait until I receive my items in the mail, THEN I rate them. I allow Ipsy to post on my social media page, but I immediately go to my social media page and change the setting of who can view each individual post to "only me." This enables me to receive the full amount of points available but not flood everyone else's news feed with my silly, personal opinions on these products. So many points accumulated result in your choice of extra items you can "buy" with those points.

There are also products available for purchase at a tremendous discount. Every Tuesday, Wednesday, and Thursday at 9 a.m. (pacific time), Ipsy posts these deals and it's a first come, first serve basis. If these products sell out, which often times they do very quickly, there is a link to that product on the manufacturers website which also, often times, gives you a discount, just not as good of a deal as the Ipsy offer.

Ipsy is a fabulous thing and I'm very happy with my decision to join.

It has been over a month, and I still not have received my first Ipsy order. Since then, I have canceled my membership. Members are unable to speak with an actual person. It is not an option. You have to respond to a robo chat online, and it does not understand and questions you ask. It says it learns and is still learning? Whatever that means. There is no number to call. And once you cancel, you are unable to delete your credit card information in your account profile. I was able to track my order, and as of rt now it is somewhere in Texas (I live in Idaho) and is being handled by DSL. If I get charged in the future after canceling, I will report them to the BBB. And if I do not receive my package that I have already paid for? I will report them to the BBB. Awful company all around. Stay away

I've had an Ipsy subscription, along with my 2 teenage daughter's well over a year. I finally got tired of the same ole products they were sending me so I cancelled it, but when I went to cancel my children's subscriptions, Ipsy would NOT let me cancel them. I tried several times, I went thru ALL their ridiculous steps, with no success, I tried to find a customer service number, which they DO NOT HAVE! The ONLY WAY of contacting them to cancel the subscriptions was an email and I tried that route, in which I had NO success so I finally called my credit card company and put a block on the payments to Ipsy! So my advice is to steer clear of this company!

After years this subscription has gone to waste not only have they upped the price every year but you get the same products no matter how much you change your preferences. Don't waste your money

I have faithfully received my ipsy bag since 2014. It took me a while to realize how to utilize the account to make the selections more to products i would like. Ipsy is not a scam and does not just send cheap products. If you receive products you have never heard of that is because there are millions of different companies making products and some may be new, that does not make them bad. If you take time to do your monthly review of ipsy items then your bag will become more and more personalized. If you change your preferences under your account so often you can change up what you receive and if you pick only a few stores from which you normally buy cosmetics that to can limit the types of products you received. The people giving ipsy bad reviews need to realize what you are getting for 10 bucks has included shipping, let alone some of the makeup brushes you can receive are way more than 10 dollars in a beauty store. You just have to do your homework an shape Your profile to fit what you want. I change my preference every few months and it works great, the items i occasionally get that i may not need i donate or use to make gifts.