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ipsy has a rating of 1.6 stars from 799 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ipsy most frequently mention customer service, glam bag, and credit card problems. ipsy ranks 109th among Subscription Shopping sites.
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I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!
I joined back up for Ipsy Glam Bag. The price is now a total of $7 more per month and the items were pathetic! I wound up canceling after 2 bags. What a shame that something that I was once so good has gotten disgraceful. A big waste of money!
I get items not meant for me based on profile, very disappointed.
Love ipsy! I think its the best beauty subscription out there. Great price and products!
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ipsy co-founder Michelle Phan has captivated countless viewers around the world through her beauty video tutorials on YouTube. She envisioned a vibrant community where women could be inspired to express their unique beauty, and ipsy is that community!
“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.
When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.
