ipsy

I would say it's the worst customer service but I can't because there isn't ANY! Why have a phone number if you can speak to anyone?
I have signed up for one ungraded boxy charm box and only been receiving one a month. You have been billing me for 2 since April. And this is on top of the glam box. 1st of the month I have been getting billed for 2 boxy charm and 1 glam box.
This adds up to over $200 USD that you have taken from me.

I have now sent over 6 emails to their supposed "support" team.

From missing a whole package one month to a bunch of items not being delivered the following month, and now my extra order that I paid for has not arrived. I am out quite a bit of money from ipsy ripping me off. I have canceled subscription which I so far had no problems doing. What a disappointment this experience has been.

I signed up for Ipsy thinking it would be like any other subscription service. You pay and you get your product. NO - They put you on a wait list with no end date. You can skip the wait list if you use every social media platform in the universe to say that you signed up with Ipsy. If you don't then you can go F*** yourself. Once I discovered their messed up business practice I decided to cancel. To get cancel you have to email their "care" team then wait another 2 DAYS. Garbage. Ipsy is garbage.

Again, based on 'your account we flagged as fraudulent' they keep CANCELLING my orders. Sent countless emails and no answer. Completely disappointed. One year ago they were THE BEST subscription.
Now, you better run

I was subscribed to Ipsy for quite some time, and not just 1 box a month, but all 3 options. That's right, I was spending nearly $100 a month through Ipsy. They have a point system where you can get free products. I had redeemed my points for a sample of something I REALLY wanted to try. First month went by- nothing, second month, still nothing. I contacted customer service and at the end of it all, my account was deactivated (not by me and without warning) and none of my redeemed products ever came. Huge thumbs down.

This service is horrible. I signed up at the beginning of January and got 'wait listed'. I am currently still wait listed. It has been about 6 weeks now and I've already signed up and received my first box through Birchbox. Step your game up, Ipsy.

Everything they sent me in my glam bag was completely wrong and went in direct contradiction to my preferences in my account. They dont care. Threw the whole thing away and cancelled, the products were cheap junk, not worth $75 as they claimed and were wrong for my skin type and tone. They make it super hard to cancel as well, which i think is illegal. Should be reported to the ftc by everyone so they do something about the false advertising and difficulty canceling.

Ipsy sells a good game. However, the products reveal to be not a game well played. Products are cheap and nothing worth keeping(not high end) customer service is obsolete. They kept trying to charge me when I canceled. Products also take to long to arrive. More than 2 weeks.

I accepted the email offer from Ipsy to start receiving glam bags. They billed my credit card immediately, THEN the message on my screen read 'You are now on our waiting list...' They have my money right now. I have no idea how long this "waiting list' is. Oh, they did state that I could jump to the front of the line by giving them access to my Facebook to post to my friends. What a rip off! Are there any class lawsuits against them for this? There certainly should be. What they did was a downright crooked, fraudulent offer. No word... not one stinking word about 'waiting list' before taking payment. No word either about how long this waiting list is before I get what I paid for.

I paid for 2 bags. I received 1 bag but not the other. I have tried for almost a month to email and contact someone but u get no where. I either want my money put back on my card or I want my bag. It's simple. When I sent emails they just kept kicking me out of my account. Haha. Horrible customer service

This is the first issue I have had with Ipsy and it's been two years. But it's a frustrating one! I never received my November 2015 Glam Bag. I have email SEVERAL times through their website and have not yet gotten a response. I have called a phone number I found online and they tell me I have to submit an email through the website... really? I have also tried to write something on their Facebook page about it and get no response. What the heck?

Do not put your credit card on file with this company because once you take an unsubscribe to the services they will continue to charge your credit card after three times my wife has called or talked to the people on their little robot helpline to cancel the subscription and they continuously charge her card so beware do not use this product do not put your credit card on file with this product

I love this subscription. The bags alone are worth it, plus now that I've been doing it over a year (and reviewing what I recieve) the products are all geared perfectly towards me.
The complaints I see here don't make sense to me. So it doesn't arrive on the same day every month... Post isn't clockwork, and I'm not relying on sample products in a way that it needs to be perfectly timed... it's just fun to get!

I have tried 3 times to cancel my subscription at this point and I'm sure I'll have to try more. There is no number for you to call for help with this, there is only a "bot" for you to type a conversation out with -which is frustrating on its own. Anyways, to cancel, they ask you about 4 times if you actually want to cancel before saying that you just need to confirm via email. However, every time I have done this, I haven't gotten an email. I keep checking my email associated with my account and there is never anything from Ipsy. Even after I told the "bot" my situation, there was still no email. And of course, without an email, you cannot cancel, therefore, every month I keep getting charged and sent 5 crappy products from brands I've never heard of with no end it's sight. It is an absolute scam and my bank says the only way to get them to stop is by canceling my card and getting a new one! SUCH an inconvenience it is absolutely ridiculous.

This company is COMPLETE SCAM! They will not allow you to cancel your subscription! I tried for 2 weeks. I finally received a confirmation of the cancelation, and they still charged me the next month. The only option is to cancel with your credit card. There's no way to reach an actual person/rep for this company, only reps! What a nightmare! Don't do it. I don't recommend. To add insult to injury, the products are mediocre at best! Not worth the money at all. Stay away!

I ordered a Mac makeup primer about a month ago. I was never given a tracking number or any update on my package other than shipped. I waited for over 2 weeks till I checked again and it said delivered. I never received my package. I wrote customer service and they were anything BUT helpful. They refuse to refund you or do anything other than auto respond. They basically stole 25 dollars from me. I canceled my glam bag and will never be using Ipsy again.

DO not go there with this company! If I could give a zero I would. Simply because they charged me $110 and I didn't authorize it. A year after my first purchase, they automatically renewed. I haven't heard a single word from them in one year and then I see my credit card has a charge on it for $110. I had bought this as a gift for my mom for one year. She told me she didn't like it several months ago but ipsy is so hard to contact that I tried to reach them but couldn't. Even now I'm disputing the charge through my bank because ipsy doesn't have a phone number lol what a joke of a company!

I really do look forward to my ipsy delivery every month I have gotten a few things that are not my style, lipsticks and a few eye shadows but for the most part it's brought me a ton of things I would never have tried on my own. Plus I love giving the colors that don't work to my friends

I was so excited when I signed up for Ipsy, i carefully designed my profile and provided all the information required, I even purchased a full-size add-on to be sent with my glam bag. I waited eagerly for my first bag to arrive... it never did. After many attempts at contacting Ipsy's nearly useless customer service, they re-shipped my order. I finally received my bag an entire month later- without the full-size add-on I purchased. (Not to mention my disappointment with the glam bag itself- the products are way smaller than they look online and I expected better quality). Now I'm trying to contact customer service AGAIN to figure out why I paid over $20 for a non-existent add-on. On top of all of this, I just previewed my May glam bag (second month of my subscription) and they're sending me the EXACT same highlighter that was in the April bag. Cool.

Ipsy is a mediocre, misleading company and there's no question I'm canceling my subscription (let's hope I even can).

I bought the 12$ a month bag and they gave me a tracking number. After a week of no bag I checked it, and it was not a good tracking number. Went on ipsy, and it shows they took $12 out again for September, but no previous orders. So you have taken 2 months of payments and I have received nothing! And no customer service to talk to. Will have to dispute this garbage company with ny credit card and get my money back. Crooks!

I have received 8 bags. I only use one product on a regular basis. It's as if IPSY hasn't taken my profile or my reviews seriously. Pale and matte lip colour (I want bold and I HATE matte!) and boring eye shadow/liners, as well. Still, I receive the same boring products. I would NEVER refer a friend.

Its May 5th and I have yet to receive my April shipment. It's been 'en route' to a dhl distribution center since April 20th, that's 15 days. Ridiculous and I just emailed them and they could take 3 days to get back to me. If it doesn't get resolved in 10 business days I will cancel my membership and I'll just stick to boxycharm

I got one bag in the mail. I paid for the next two months and still haven't received July's. I got a message from their team saying that my shipping updated, but it didn't. Why lie when I can check? Canceled my account and am going to Birchbox or Sephora. Ipsy needs to fix their shipping issues and offer refunds!