ipsy

I had the glam bag membership for 3 months each delivery contained a cheap makeup bag as part of the package. The rest of the items were sample sized and less, unsealed garbage! Then upon trying to navigate through their cancel subscription feature, I was still charged even though status was cancelled and inactive. IT IS FRAUD! A HUGE DISAPPOINTMENT IN EVERY CORNER OF THIS WORTHLESS JUNK MAIL!

I subcribed, filled out the profile and received two months of subscription before I cancelled. What is even the point of choosing the product type of things you're into if they don't give an ish?! The only 3 things I didn't want were mouisterizer, nail polish and eyeliner - got all 3 things both months. Idiotic. Contacted them to cancel - they emailed back and said they couldn't do that for me and gave me steps on how to... so I did. The next month I was charged and sent tracking info for a new bag. When I demanded a refund they tried to tell me I never cancelled it... it wasn't until I told them I had screen shots of the previous email conversation and cancellation verification that they agreed to refund me... then they "cancelled my account"... because it IS possible to control their own softwares active users from the inside *shocker* - Sephora membership is WAY better. You get things you're actually interested in, bigger sizes, plus fragrance, same price.

Got billed on Feb. 10, and received nothing by Feb. 28. Now, they billed me again on Feb. 28 for a March bag.

I reached out to IPSY with the details and they ignored that I was talking about the Feb 10th charged, and just said that my March bag was on the way. After 40$ wasted - never again and highly decommend.

I am the kind of person who is really pleased with most products. But with ipsy I am extremely dissatisfied with their products. I was initially very excited to try out ipsy with all their sample products. The theory behind it is awesome, but all the products that I received were in some shape or form EXPIRED. I was really upset when I gave one of the bags to my mom as a gift, and she complained that when she was about to put on the sunscreen, it oil squirted out of the tube. And this has happened to all my little sample lotions, to the point I didnt trust any of the product and I cancelled by subscription. Needless to mention that although they said that my subscription was canceled I continued to get charged and received products for another 2 months, until it was finally cancelled. Apparently I clicked on the website and that had reactivated my subscription. All I have to say is, it is not worth it unless you are a beauty Guru and wants to talk about them on youtube.

I've been a member of Boxycharm since 2016 and wasn't surprised when they partnered or merged with Ipsy. After the Ipsy price hike and less for more shift such as small sized one-off come and go brands I canceled and stuck with the monthly full size Boxycharm. I began to notice things changing about 6 months ago. First, they started letting us choose 3 items (which I love!) but they began sending things I didn't choose. Often. Just weird. I complained about it but nothing happened, nothing changed. So I made a public review of the wrong product they sent hoping someone, anyone, would make the selections we choose be the ones that actually come. Well, I'm guessing someone saw it because this month I did not receive my email to build my box. I logged in to check because it's time to pick the selections and it showed my card payment had declined. No email, no alert, no nothing. So I "updated" my payment method (which hadn't changed) and yet it went through so I'm assuming Ipsy saw my review, got pissed and messed with my account? Because my card hasn't changed, it was as though they just declined the payment. I re-entered the payment and it went through just fine. If that really happened, that's sociopath stuff. I was just trying to get some help to get the products I had selected and my account gets messed with? Really?

Ipsy used to be the best. They always give out the absolute best and most valuable sample products compared to other beauty subscriptions. If u found anything wrong with ur ipsy bag just email support and they will send u a coupon for the next bag or extra free samples! It always shipped out on the 2nd or 3rd only a few days after being charged, and would arrive on the 10th! I understand that covid delays are happening but with every other purchase the delay has only been a couple days more than usual. Lately my bag doesn't even SHIP until the 20th and doesn't arrive until i'm already paying for the next bag. I love the products and i didn't even mind when the price went up from 10$ to 12$ but now it seems like too much for the bad service. Not to mention if you email support now they send u a generic "it will arrive soon!" message rather than working with you or fixing the issue. It used to be amazing but now i think i'm going to switch to a different beauty box.

I have ordered Ipsy bags for my 2 daughters for a few years now. Recently, my oldest daughter had changed her address as she had changed her place of residence. After the move, she had not received her Ipsy bag for 2 months. While I was initially concerned Ipsy has no customer service number, they do offer the option to contact them through FB messenger. When doing so, I did receive a response almost immediately. Many messages were exchanged between myself and the representative and all responses were in a very timely manner. The representative was very helpful and made every effort to resolve the issue. She went above and beyond by reissuing both bags (that were not received as a result of the address change) and by also ensuring the address/delivery issue was rectified. The representative was extremely professional and made a very genuine attempt to provide great customer service while rectifying the situation. Therefore, I will say in addition to always being satisfied with Ipsy's product, I am now beyond pleased with Ipsy's customer service. I highly recommend Ipsy to anyone who is considering a subscription!

My first bag was shipped on March 22nd. It's April 15th and still no delivery. It's been sitting in one place since April 1st. And today I received a notification my April bag was shipped. Absolutely ridiculous. Which one will I get first? I guess we'll find out- it'll be my first and last that's for sure.

MAJOR SCAM! So I helped my gf out by signing up on IPSY with her referral so she can get a nice bonus item and then I cancelled the subscription so that I would only have to pay for the 1 month. Just noticed an email saying my next shipment is coming. Logged into the site to see that my subscription is still active even though I know for sure I cancelled it!

I've been a customer for years and i decides to change my plan this year paid in full for my full size products! Since I didn't want them to charge next year for full payment just monthly I sent them a request and they said it wasn't possible…that I had to stop my subscription for next year and then they will send it monthly… I have it paid in full until march. Since I stopped the subscription for next year I can't put item reviews anymore and get points for free items, even thought I'm still a customer because I have it paid in full untill next year … they've been sending uglier and repeated items, is not worth it anymore …

I've had IPSY for the months of July and August. My July bag was missing an item. I contacted the IPSY support line twice over the span of 2 weeks and didn't hear back.
Then in my August bag I got a highlighter that comes in bronze and pearl, although my profile says I'm very fair skinned I was still sent the, close-to-orange, highlighter.
Contacted IPSY again to no avail.
Canceled my subscription.

Love the different products each month. Opens me up to try other things I would have never heard of otherwise. I just upgraded to glam plus bag and the bags are adorable!

They took 40 dollars out of my account and are refusing to refund it I have never once bought Any item off of here I didn't nt not suggest using this site at all for anyone young or old they are a scam and will be prosicuted by the full ext
Ent of the law

This is a nice place for to try out some makeup fragrance skin care and other sample size things it bills you once a month it's grest if you don't want full size it's for us that want to sample first it's alwsys 10.00 a month

I usually don't leave feedback or write reviews if I like the product! In this case I liked the products but I have no idea how they obteined my card information. Here is what happened, the card I was using got stolen and my bank cancelled it, so I decided not to update my card info because I really wasn't dying for their products. So the beginning of this month they tried to charge me and obviously they coudn't, so after almost 2 weeks I received the email that my bag is on its way. Why? And how the $#*! they got my card info, if I didn't updated my card info is because clearly I don't want their products.

When I first signed up for Ipsy I was excited. I received my first bag and a timely manner with some awesome products and everything. Then came May as of today June 22nd I am still waiting on my May bag and I keep getting the runaround no straight answers. And I haven't received my June bag either it should have been here by now they tell you it's a problem with the carrier and the contact them the carrier tells you it's a problem with Ipsy and the contact them over and over and over and over can't get straight answers from anyone. Was very difficult canceling my membership but once I finally got it done they wanted me to try again. No way waste of time and money as far as I'm concerned

Just starting up with them in February 2023, by April 2023 two orders were never received. BUT the May order just came. Since there is no response from ISPY I wasn't going to out of $180.00 I had no choice but to have my credit company investigate this company. So there is absolutely no customer service. But there is ROBO. I was so excited to start a monthly subscription but the stress is too much to handle!

They charged my card And sent me a bag AFTER I had already cancelled. After two weeks I checked the tracking and apparently it had "been delivered" DAYS ago and Ispy did not notice and was going to let me just lose money and not get the bag. After calling and calling I sent an email and they said they would send me another bag. And it says it won't be delivered for a week and a half.
10 out of 10 out not recommend

Always get my bags on time I didn't get one because it was lost and then I moved but ipsy sent me a free one as soon as I expressed my problem to them never had anything damaged and i have never been dissappointed in a bad yet!

When I first signed up, I was waitlisted and didn't post on social media, so it took about 6 weeks before they deducted my first $10 from my bank acct and I received my first bag within 14 days after that.
I have had a few bummer samples here and there, but every bag of samples I've received has been more than worth the $10 I paid. The bags they send their samples in are adorable, too! This month I received a Jessie's Girl eyeshadow primer that I've been wanting to try (it's great!), a Briogeo hair volumizer, a Douccee eyeliner (this was the bummer of the month: my current brand lasts longer), a Trust Fund full size nail polish in a great color, and a Hikari lip gloss. It's like a birthday gift every month! I'm a pleased subscriber!

I have been missing mail for 4 months of merch I'm just done, now how can I trust you anymore. I'm going to cancel my services with ipsy and boxycharm and never trust them again. I'm really upset. I have screanshots of missing mail totaling 8 items missing. Contact my email and I can foward proof from usps as well.

I signed up for Ipsy and was put on the "waitlist". After being on the waitlist for three months I emailed Ipsy and asked to be removed from the waitlist and stated that I was no longer interested in Ipsy. Miraculously the very next month I was billed and mailed the Ipsy Glam bag. I emailed Ipsy expressing my displeasure at being sent the glam bag and notified Ipsy that I would be contacting my credit card company and reporting them. So I disputed the charges and my credit card company reimbursed my account. I also put a block on Ipsy so they couldn't charge my card in the future. Watch out for this company!

So the first thing about IPSY is that you get things for a cheaper price. I signed up for the tester-sized monthly glam bag($12 dollars a month I think), the experience was okay. I got 5~6 of tester-sized products. Some of them are good and the others are slightly unnecessary. The experience was not as good as I expected it to be but I think it was fine. I don't think you should sign up for glam bags that consist of full-size products because you probably won't need that much stuff. And expect up to 1/3 of the products to be unnecessary.

BUT THEIR INDIVIDUAL PRODUCTS are amazing! They are so cheap on the website IDK why. Overall a positive experience. Definitely recommend!
You should purchase stuff on the IPSY but reconsider the glam bag. Below is one of my fav orders. Great purchase!

WARNING!:
Once you confirm your order there is no way to CANCEL it. EVEN IF YOU JUST PLACED IT!