ipsy

I moved in September 2019. I been trying to change my address with them and can't seem to get that done. I received my September bag but none since. I have now paid for October, November and December bags and not received any of them. I've now tried to cancel and that is a nightmare! STAY AWAY! OH plus they went up on my price in July without any notification from $10 to $13.95. Not worth that!

Hello anyone currently subscribed to IPSY or thinking about starting a membership, do NOT do it. IPSY has taken over 100$ out of my account for the past four months and I have not received a single package! This is ridiculous. I have spoken to 4 different people about same problem and not a single person has gotten back to themselves. They refuse to give me my money back! If I had known this would happen, IPSY would have never gotten my business. I hope everyone reading this does not begin a membership. They do not care about their customers.

Let me start by saying I like this company. They regularly send great products and awesome sample sizes. By filling out your profile and reviewing products, they can tailor each gift bag for you and you end up getting stuff you love. HOWEVER, this is an issue if you're Canadian like me. I LOVE some of the products I get, and then find out that they can't be shipped to Canada. Also, the exchange rate just isn't worth it anymore.

I reviewed my items in cosmetic bag monthly with each bonus item being 1000 points and once every blue month there is a 500 point item which sells out immediately and so you loose your points as they provide nothing to redeem, I did my last review last month. B... S. They emailed me back as I complained with a boo hoo so sorry you lost your points like I was a child.

They took money like they said on the first of the month and that my product will be delivered sometimes in the middle of the month. Which it did. I love trying new things as for I'm a makeup fanatic. I like my glam bag this month and looking forward to receiving more products. Thank you Ipsy!:-)

I received, as many do, the offer to try IPSY. That was early March, this is mid-April & still no Ipsy bag. Made the mistake of ordering a couple of extras for $5 ea & received them, still no bag. THEN I realized no tracking number. Customer service was in constant contact with me via email (there is NO phone number), they did have that going for them. I was promised my bag was in a lot going out soon. I got impatient. Long, long story short, I received a refund & told them I did NOT want their bag. Didn't think it existed. Was told when it arrived to keep with their compliments. It's mid-April... it doesn't exist. But I did get my refund. Next time I'll do MY homework better & make sure there's a phone number attached to the company. I'm just saying.

Like so many others I Cancel my subscription and was still getting charge as of this morning ( Nov 1,2019)... there's No to really contact them through Phone, nor email
I would not recommend them to friends or family... one way or another I'm going to get refunded through my bank or my local News station - Shameful

I have been with ipsy through some growing pains. They have always had some issues with customer service and I think that is a trend I have seen with some if not most companies.

It seems no one has a phone or customer service. Email becomes one source or social media. I believe through reviews Ipsy has greatly improved its support and response time has been better.

The good is getting new products that are curtailed to your likes mostly and can seemly be one of the few subscriptions to do it to a point. If you can spare 12.00 - I think it is a fun extra and way to try new products without spending the major bucks on ones you are throwing away because they don't work or just don't like.

The bad is NOT getting what you ordered, email back and forth with customer service, and at times getting duplicates.

Out of all of them - IPSY has most of the time good. I give them credit for doing a pretty good job! :D

I cancelled my membership and received an email confirming the cancellation but they kept charging my account monthly. I tried to reach out to them but was unable to reach anyone. They did not return my emails either. I had to call my credit card and dispute the charges. They sure make it easy to join but a nightmare to cancel. Also, the product you get for the price is not at any discount. I highly recommend not getting yourself into a membership unless your ready to be locked in for life or spend your precious time getting it resolved.

Ipsy is by far the worst company! They take your money and don't send your product! The only reason I gave them 1 star is because I had to to write a review. I am not one to ever write reviews so by me writing this review must mean that I'm extremely pissed off at the company! Trust me don't sign up! It's a night mare to cancel!

One of my packages came open. I was charged for a bag but never received it. When I tried to cancel my account, I never received the cancellation link. This company is disgusting! Do not waste your money.

I have been trying to cancel my membership for some time now. I have gotten absolutely no where with this company. Sure they describe "How to Cancel Membership", but it does not work. All you end up doing is going in circles. Nothing but spinning your wheels. When I have written to them, I have been completely ignored! I have heard nothing back from them regarding my complaint about not being able to cancel my membership, but they are all over sending me emails telling me that they have shipped another bag which I do not want! I have had it and that is why I am hear trying to save others from this stupid waste of time, and all the aggravation! Do not order this stuff. The samples are small, and totally not worth what they charge!

I've emailed Ipsy customer service 3 times with no response back from them. I've been trying to cancel for the past 2 months and finally cancelled successfully and received the email confirmation. But I'm still being charged monthly fee! Ipsy has been a nightmare, worst, worst customer service ever! I want it CANCELLED!

I subscribed to ipsy about two months ago and I have yet to receive any bag! I've been charged for both of them but here we are close to the end of June and I still haven't got any. I have been trying to find a way to contact ipsy but you can't find it on the website and I can't find a way to cancel my account either. It's all pretty shady if you ask me. Don't subscribe /:

I got 4 bags total. The only reason I un-subscribed is because I'm in supply with the products! Customer care responded quickly when I wanted to cancel. I always received my bags on time with a mixture of items varying from face creams, scrubs, eye shadow, lipstick/lipgloss, brush, perfume, nail polish, etc. If you use make-up often, this will be fun for you and is worth the $10. I don't understand why many people are putting IPSY on BLAST. If you want better quality products, then shop for them somewhere else. Don't expect that Smashbox will be in your bag every month. Overall, it's worth trying! :)

I really love this company. It's a great idea. This is my monthly gift to myself. The bags are adorable and over time I've replaced my make-up collection. And have gotten nail polish, face washes, hair conditioner, etc. This service is inexpensive and it gives you the chance to try new things. I've really liked some products that I've received that I normally wouldn't have bought. They might not get it completely right with every product they send u. But I'd say on average I have loved 4 out of 5 things in my bag. The only complaint I ever had was being able to claim my free gifts before they sold out. I did write them about it and got a response right away. I also noticed that they have added more things in that free gift category. So what I complained about has improved. I would definitely recommend ipsy to anyone who loves make-up.

Please, no one waste their time or money on this hack service. It really sounds like a neat idea... except it's a scam. I joined Ipsy 3 years ago but only recently signed up for the Glam Bag subscription. Mistake! I received my supposed shipping label for my November glam bag for tracking purposes, but it either never shipped or was lost, because the shipping information never updated and Ipsy couldn't explain what had happened to it. But instead of solving my problem, their customer service chastised me for sending more than one response while trying to solve THEIR problem! So now I'm out the November bag, just in time for the December one to ship. Also, word to those disgruntled as I: It will take about 7 steps to cancel your subscription, and even then you're not cancelled till you accept their automated email. Such a disappointment, as I heard many good things... guess you really can't believe everything you hear.

I posted this on Ipsy's Facebook 5 days ago and no response
I posted on your Facebook as I'm still getting no response. I posted this last Thursday.:
Yesterday my whole personal email contact list got over 300 emails each from you saying I was referring them. I had no way to contact anyone- I emailed 3 times with no reply. People were getting these on their work computer as I did too. I don't know what happened but I wonder more why no one will get back to me

A friend of mine told me about Ispy and I instantly wanted the goodies for myself too. I love trying new products but hate spending way too much for something that in the end I may never use again. So this to me was perfect!
I started the sign up process on their site, answered the beauty questionaire, and just as I was about to give my credit card info I thought to myself... I better take a look at some reviews. Was I ever glad I did! Thank you all that posted and saved me the hassle! Sounds like it might be ok here and there, but with poor customer service and too many hits and misses... its just not worth my time. Thank you but I'll keep my 10 bucks!

I love and look forward to my bag coming every month! What I don't use, I put away for stocking stuffers at Christmas! I think the negative reviews are ridiculous! Perhaps the customer service could be better but right now I'm a happy camper!

I canceled 2 years ago due to piss poor quality, quantity, and total lack of follow through with customer complaints. I was in formed that the company was overhauled, and everything had improved. Well apparently NOT, I've been billed for 3 bags, and have yet to receive anything. Do yourself a favor ~ stay away from this scam, and inform others to do the same.

I received my February 2016 bag and it was almost empty - only a few products. I went onto Youtube to see other reviews for February 2016, and saw that some subscribers received more and better quality of products than I did. I'll give them one more month and if they don't improve I'm cancelling and they better not continue charging my card either.

Never received my bag. The only way to contact customer service is by email and they don't respond for 5 days, then they're emails are disorganized. They say they can't fins my account. I have to prove everything. It took more than 20 days for them to take action (after the time the sight says you have to wait to contact them if you don't get your bag), after repeated attempts to correspond with them; I send over 12 emails. They said they would send another bag. Another 15 days after they made that claim and still no email to say that this replacement bag has even shipped. What the heck! So now it has been months since I paid for the bag. So annoying and frustrating!